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IBM Cloud Identity Service vs OneLogin comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Mar 15, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IBM Cloud Identity Service
Ranking in Identity and Access Management as a Service (IDaaS) (IAMaaS)
29th
Average Rating
8.0
Reviews Sentiment
6.5
Number of Reviews
3
Ranking in other categories
No ranking in other categories
OneLogin
Ranking in Identity and Access Management as a Service (IDaaS) (IAMaaS)
3rd
Average Rating
8.6
Reviews Sentiment
6.9
Number of Reviews
95
Ranking in other categories
Single Sign-On (SSO) (4th), User Provisioning Software (4th), Identity Management (IM) (4th), Access Management (4th)
 

Mindshare comparison

As of June 2026, in the Identity and Access Management as a Service (IDaaS) (IAMaaS) category, the mindshare of IBM Cloud Identity Service is 1.0%, up from 0.4% compared to the previous year. The mindshare of OneLogin is 2.8%, up from 2.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Identity and Access Management as a Service (IDaaS) (IAMaaS) Mindshare Distribution
ProductMindshare (%)
OneLogin2.8%
IBM Cloud Identity Service1.0%
Other96.2%
Identity and Access Management as a Service (IDaaS) (IAMaaS)
 

Featured Reviews

reviewer1054431 - PeerSpot reviewer
Chief Technology Officer at a computer software company with 51-200 employees
Excellent support, beneficial integration, and low maintenance
I have found IBM Cloud Identity Service to be highly scalable. It can handle thousands of users. IBM solutions are truly enterprise-grade. You don't find a lot of use cases for small businesses, or even sometimes medium businesses, the price point does not fit smaller businesses. The implementation effort, it's hard to find that cost-benefit.
Amit Rathod - PeerSpot reviewer
Senior Analyst - IDAM at Toll Holdings Limited
Unified sign-in has simplified access control and has supported end-to-end identity lifecycle
The authentication process is good, but sometimes the responsiveness to requests for enhancement is very slow. I sometimes face issues with platform stability, flexibility in configuration, and limited API availability. I experience downtimes two to three times per year. OneLogin's support team is sometimes very slow to respond. There is a feature limitation with mapping, as OneLogin does not provide one-to-all mapping. For client deployment, we need to create separate mappings for each request, and we cannot use the same mapping for multiple requests. Other areas that have room for improvement are related to API limitations. If a client requires more APIs, such as 5,000 or 6,000, OneLogin charges more. The API rate limits by default or the standard limit should provide more than 5,000. Additionally, OneLogin could provide more flexibility in configuration. These are the main limitations I have identified with OneLogin.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"One of the most valuable features of IBM Cloud Identity Service is that it delivers integrations with the commercial SaaS software that's available."
"It is stable. We can automate many of our daily operations with it, and we don't have to manage many things manually."
"IBM Cloud Identity Service is highly stable."
"It is multiple identity and access management, so all of the applications are valuable. It's also part of the automated process."
"The solution helped save money for our organization, either by optimizing time-intensive processes or by increasing productivity."
"Together, SSO and MFA provide a strong user experience, reducing the workload on the development team."
"We have observed approximately 45 to 50% fewer password-related support tickets, faster user onboarding by nearly 60%, and reduced errors."
"Security incidents have gone down because of the stronger authentication, and our IT team has saved a lot of time on access issues."
"We have been able to save sixty-five to seventy percent of time, and we have also seen enhanced security overall."
"I feel that switching to OneLogin is a good move for us in terms of centralized access and identity management, and since we have transitioned to OneLogin, it has greatly reduced our manual work and offloaded much of our IT tasks."
"OneLogin has positively impacted our organization by improving both security and operational efficiency."
"Around 30 to 40 percent of time is saved since using OneLogin, and the error has been reduced because a single login manages all the applications, significantly cutting down on errors."
 

Cons

"Everything can be more stable and secure. There could also be more account features. I would like to be able to do more things through it to manage users' accounts."
"IBM Cloud Identity Service is going in the right direction with the product. They need to keep building out the integrations and having the library is very critical."
"You don't find a lot of use cases for small businesses, or even sometimes medium businesses, the price point does not fit smaller businesses."
"The initial setup is complex, it's not straightforward. It takes months because it's not straightforward."
"OneLogin can be improved by making the initial setup and configuration process simpler, especially for teams like mine that are new to identity and access management."
"Lately, I've been a little disappointed with the stability. We had a few outages recently."
"OneLogin can be improved by enhancing the reporting and the dashboard customization for more flexibility, and troubleshooting federation or integration issues can sometimes take more effort than expected."
"The solution keeps going down for many hours, which impacts the entire company."
"We've been experiencing some pain points since the acquisition. For example, there have been some outages we didn't see previously, which are a big topic with my executive team. You have hundreds of applications relying on this service for login. If the service is unavailable, nobody can log into these applications."
"If not, I don't think that's a product that should be released for Mac because you can't do patching and postpone the patching just because they still haven't figured out their tool."
"The uptime has not been great recently, with some outages lasting six, seven, or eight hours."
"However, if there were multiple documentations about the technical points and what each tab on the GUI is used for, it would be very helpful for others who want to learn, because I did not find a lot of resources about it on the internet."
 

Pricing and Cost Advice

"The price of the solution is expensive for non-enterprise companies. IBM's always going to be a little more expensive, you're going to be paying a premium. However, depending on the organization's needs, there's probably a benefit there to do even with the price being the way it is."
"Surprisingly expensive given the price of on-premise solutions."
"It was cheap in the beginning, and then it became very expensive. We were initially charged $2 per user per month, which was fine, but by the second year, they increased it to $5 per user. That became very expensive for us because we had about 1,500 users. At $2 per user, it comes out to be $3,000 a month, which is $36,000 a year. If we move to $5 per user, it comes out to be $7,500 a month. That made its cost so high. That is why we removed the product because the cost was high."
"The price of the licensing is fine."
"The pricing and licensing are reasonable. It is much cheaper than other products."
"The pricing for OneLogin seems to be okay. The pricing and licensing are affordable. If you'd consider OneLogin to be expensive, it's worth it."
"While I wish OneLogin's pricing was more affordable, their licensing model, which is based on per user, is acceptable."
"OneLogin's pricing, from the perspective of the education sector, seems quite reasonable for the value it delivers."
"We were happy with the price we got when we signed up, but I don't know what will happen when the time comes to renew because it is a different company now. We haven't seen any pricing models or had that discussion yet. My renewal is a year and a half away. It's worth what we're paying for it. There's no way we could provide the level of service for cheaper or try to do the same in-house."
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Top Industries

By visitors reading reviews
No data available
Outsourcing Company
19%
Computer Software Company
9%
Manufacturing Company
8%
University
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business127
Midsize Enterprise28
Large Enterprise66
 

Questions from the Community

Ask a question
Earn 20 points
What needs improvement with OneLogin by One Identity?
During implementation, there were not many features that I remember not using in practice. Mostly, there were certain APIs that we were experimenting with earlier but did not use, so we created cus...
What is your primary use case for OneLogin by One Identity?
My main use case for OneLogin is to enforce workforce identity, and we implemented this in Malaysia's biggest retail client, so all of their employees' applications can be securely accessed through...
What advice do you have for others considering OneLogin by One Identity?
When I am working in OneLogin on a normal day or week, the first thing I typically do in the platform is handling SSO configurations, so I add applications and interact with application stakeholder...
 

Also Known As

No data available
OneLogin Workforce Identity
 

Overview

 

Sample Customers

Baxter Healthcare, 
OneLogin has thousands of customers across multiple industries and from around the globe such as Uber, Airbnb, Noom, Petco, Sony, Lucky Brand, Tesco, Airbus, Japan Airlines, Aetna, Compass, Kaplan, Susan G. Komen, AAA and PennyMac.
Find out what your peers are saying about IBM Cloud Identity Service vs. OneLogin and other solutions. Updated: June 2026.
900,644 professionals have used our research since 2012.