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OneLogin pros and cons

Vendor: One Identity

4.3 out of 5

72 reviews
98% willing to recommend

Pros & Cons summary

OneLogin enhances efficiency by streamlining user onboarding and offboarding while providing single sign-on and multi-factor authentication for improved security and productivity. It integrates seamlessly with systems like Active Directory, delivering significant ROI through cost savings and efficiency. However, challenges include service outages, slow customer support, cumbersome user offboarding, limited audit features, and unclear documentation, which can affect user experience and operational continuity.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Prominent pros & cons

PROS

OneLogin streamlines user onboarding and offboarding, providing significant reductions in time and improving organizational efficiency.

OneLogin's single sign-on feature enhances productivity and reduces the need for multiple logins, promoting seamless access across various applications.

OneLogin strengthens security through multi-factor authentication, resulting in a substantial decrease in security incidents and support tickets.

Organizations experience a significant return on investment with OneLogin due to cost savings, improved efficiency, and streamlined access management.

OneLogin is praised for its ease of integration with existing systems such as Active Directory, enhancing its functionality and adaptability.

CONS

Service outages and downtime have affected business operations significantly, with prolonged outages impacting user access to applications.

Response times for customer support can be slow, especially for complex issues, and accessing technical support during US business hours is challenging.

The audit trail and reporting features could be enhanced, including more detailed logs and custom dashboards.

User offboarding is cumbersome, requiring manual clicks on each checklist item, lacking automation for this process.

OneLogin's support documentation and resources are considered convoluted and lacking in clarity, impacting user understanding and setup.

OneLogin Pros review quotes

Senior Analyst - IDAM at Toll Holdings Limited

Jan 23, 2026

My impressions of the user identity synchronization across directories functionality are that OneLogin is used for secure access to campus resources including data and apps, ensures fast access and easy authentication while blocking regular or unauthorized access, allows third-party integration, and is a comprehensive identity and access management solution designed to streamline workplace authentication and authorization.

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Swapnil Karkala

Senior Frontend Developer at HCLSoftware

Jan 20, 2026

Specifically, we have seen enhanced security with OneLogin, an increase in overall security of fifty percent compared to our previous solution, and time saved since we can access all our apps within OneLogin using one password.

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Digital Marketer at DigiLiterate

Dec 4, 2025

Since implementing OneLogin by One Identity, the biggest positive change I've noticed is how much smoother and faster my workday feels.

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Information Security Engineer at DigitalTrack

Apr 30, 2026

Overall, it not only strengthens security but also simplifies the access management process, making daily operations more efficient and manageable.

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Business Analyst at a startup based organization

Jan 24, 2026

OneLogin has strengthened my security posture, streamlined user onboarding and offboarding, and provided a seamless experience for employees accessing multiple applications.

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Human Resources Manager at Shell

Jan 20, 2026

We have been able to save sixty-five to seventy percent of time, and we have also seen enhanced security overall.

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Senior Business Development Executive at DigitalTrack Solutions Ind Pvt Ltd

Apr 20, 2026

OneLogin has had a very positive impact on our organization, especially in terms of efficiency and security.

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Senior Software Engineer at Infosys

Jan 28, 2026

OneLogin is a great password management solution that adds security to all our business applications and consolidates password management, saving time and costs.

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MS

IT Manager at INTERNATIONAL SCHOOL OF STAVANGER PARENT ASSOCIATION

Feb 26, 2026

The return on investment I have seen with OneLogin would go close to eighty percent if we combine time and money and everything, because it let us get rid of the servers, which was a quite high-cost item on our budget.

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DS

Network Security Engineer at Connecting Cyber Networks

Apr 7, 2026

Security incidents have gone down because of the stronger authentication, and our IT team has saved a lot of time on access issues.

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OneLogin Cons review quotes

Senior Analyst - IDAM at Toll Holdings Limited

Jan 23, 2026

I sometimes face issues with platform stability, flexibility in configuration, and limited API availability.

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Swapnil Karkala

Senior Frontend Developer at HCLSoftware

Jan 20, 2026

I believe the audit trail could be improved, and more solution integrators need to be established.

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Digital Marketer at DigiLiterate

Dec 4, 2025

OneLogin by One Identity is strong, but there is room to improve.

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Free Report: OneLogin Reviews and More

Learn what your peers think about OneLogin. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.

893,221 professionals have used our research since 2012.

Information Security Engineer at DigitalTrack

Apr 30, 2026

In some cases, users have noted delays in response times or slower escalations for more complex problems, particularly outside standard support scenarios.

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Business Analyst at a startup based organization

Jan 24, 2026

OneLogin has been a good experience, but there is a scope of improvement in every application, especially in the admin user interface and overall usability.

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Human Resources Manager at Shell

Jan 20, 2026

OneLogin could be improved if there were easy configuration options.

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Senior Business Development Executive at DigitalTrack Solutions Ind Pvt Ltd

Apr 20, 2026

In terms of support, while the overall experience is good, sometimes response times for more complex issues can be a bit slow.

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Senior Software Engineer at Infosys

Jan 28, 2026

The only downside I see with OneLogin is that there are some limitations with using the apps provisioning APIs that can lead to some termination or provisioning action not being completed.

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MS

IT Manager at INTERNATIONAL SCHOOL OF STAVANGER PARENT ASSOCIATION

Feb 26, 2026

If not, I don't think that's a product that should be released for Mac because you can't do patching and postpone the patching just because they still haven't figured out their tool.

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DS

Network Security Engineer at Connecting Cyber Networks

Apr 7, 2026

I think one area for improvement would be more granular reporting, such as custom dashboards or more detailed audit logs.

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