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OneLogin vs Ping Identity Platform comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Mar 15, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.6
OneLogin delivers ROI via reduced IT tickets, 70-90% provisioning time savings, enhanced security, and operational efficiency.
Sentiment score
4.2
Ping Identity Platform simplifies identity management, lowers IT overhead, enhances security, improves efficiency, boosts satisfaction, and offers scalability.
Teams spend far less time on password issues, access requests, and onboarding, often cutting IT tickets by 30 to 50 percent.
Digital Marketer at DigiLiterate
We have been able to save 50% of our cost and time.
Senior Software Engineer at Infosys
I notice strong ROI as it helps reduce help desk tickets, provides major time savings in user management, improves productivity with SSO, and provides better security overall, lowering operational costs and increasing efficiency.
Network Security Engineer at Arrow PC Network Pvt Ltd
 

Customer Service

Sentiment score
6.9
OneLogin's support is responsive and knowledgeable, but needs faster resolutions for complex issues and improved ticketing systems.
Sentiment score
6.3
Ping Identity Platform's customer service is generally good, but response times and portal clarity need improvement for urgent issues.
I would rate the customer support a 10.
Senior MSC Engineer Manager at a tech vendor with 1,001-5,000 employees
I have contacted support on a few occasions, mainly for advanced configuration guidance, troubleshooting provisioning issues, and clarifying documentation for complex integrations.
Business Analyst at a startup based organization
Whenever we've had questions or needed help with setup, their team responded quickly and really guided us step by step.
Network Security Engineer at Connecting Cyber Networks
I have reached out to technical support for troubleshooting SAML certificate mismatches and federated errors between Ping and enterprise apps.
Senior ServiceNow Developer at Wells Fargo
I would rate the technical support for Ping Identity Platform seven out of ten because of their limited support and late availability.
Senior Analyst at Toll Holdings Limited
 

Scalability Issues

Sentiment score
7.8
OneLogin provides scalable cloud-based solutions for growing enterprises, though smaller businesses may face challenges with multiple enterprise-level applications.
Sentiment score
7.3
Ping Identity Platform excels in scalability, supporting varied user bases with adaptable performance, though configuration enhancements are needed.
Role-based access controls, automated provisioning, and directory integration scale smoothly, allowing me to maintain consistent policies and workflows even as complexity increases.
Business Analyst at a startup based organization
It has strong technical capabilities designed to be horizontally scalable, easily supporting a large user base without the need for manual infrastructure upgrades.
Network & Security Engineer at Arrow PC Network Pvt.Ltd.
Since it is a cloud-based IAM platform, scaling is much easier compared to traditional systems.
Senior Business Development Executive at DigitalTrack Solutions Ind Pvt Ltd
 

Stability Issues

Sentiment score
8.2
OneLogin is praised for its stable, reliable performance and minimal downtime, despite occasional, infrequent notable outages.
Sentiment score
7.8
Ping Identity Platform is highly stable, with manageable issues, supported by proper maintenance, configuration, and monitoring tools.
Overall, OneLogin's stability gives me confidence that it can support my organization's current needs and scale as we grow.
Business Analyst at a startup based organization
There have been no major outages, and performance has been really consistent.
Network Security Engineer at Connecting Cyber Networks
During the trial period, which was for thirty days, I never faced any downtime.
Information Technology Support Engineer at Motive
In terms of stability for Ping Identity Platform, we haven't faced any issues till now.
Senior Analyst at Toll Holdings Limited
 

Room For Improvement

OneLogin's interface and documentation need simplification, with improved integrations, support, and security features to enhance usability and reliability.
Ping Identity Platform struggles with complex setup, high costs, unintuitive interface, limited integration, and challenging troubleshooting.
More real-time alerts, such as when access fails or MFA is triggered, would help users understand issues faster.
Digital Marketer at DigiLiterate
Step-by-step tutorials and troubleshooting guides would help users resolve issues faster without needing to contact support.
Founder's Office at a tech vendor with 1-10 employees
It is easy to implement and incorporate in any enterprise, and you can define the ROI pretty fast.
Presales Manager at 1D Consulting
I would like to enable ServiceNow Generative AI for auto-diagnosing PingFederate SSO failures and suggest remediation steps.
Senior ServiceNow Developer at Wells Fargo
Ping Identity Platform has multiple products for access management, identity management, a solution for API security, a solution for authorization, and a product for identity verification.
VP Engineering at Inspirit Vision
There is a very limited number of legacy support, which can pose potential difficulties in integrating with certain older or legacy systems.
Senior Analyst at Toll Holdings Limited
 

Setup Cost

Enterprise users view OneLogin as cost-effective, scalable, with transparent pricing and strong customer support despite occasional price increases.
Ping Identity Platform is cost-effective, competitively priced, favorable for large enterprises, with strong security and scalability.
The cost is less compared to Okta and Entra ID.
Senior Analyst - IDAM at Toll Holdings Limited
Overall, the pricing, setup, and licensing structure are transparent and deliver a good return on investment, especially when considering the operational efficiency and security improvements gained from using OneLogin.
Business Analyst at a startup based organization
I consider the pricing of OneLogin to be competitive since it is cheaper than other products I used, such as Okta, which is beneficial for mid-size organizations.
Senior Cloud Engineer at Applied Cloud Computing
Regarding pricing for Ping Identity Platform, I would rate it eight out of ten.
Senior Analyst at Toll Holdings Limited
 

Valuable Features

OneLogin enhances security and efficiency with Single Sign-On, Multi-Factor Authentication, user provisioning, and centralized access control features.
Ping Identity Platform offers multi-factor authentication, SSO, and robust security with a user-friendly interface and flexible integrations.
Multi-Factor Authentication is generally useful for adding an extra layer of security, which is crucial, especially for the sensitive nature of the data we handle.
Developer Intern at Stealth
With SmartFactor Authentication, I can balance between them. I can give users an easy and smooth user experience as long as the risk indices are low, but I can implement pretty rigid authentication workflows if the risk gets higher.
Presales Manager at 1D Consulting
OneLogin's best features are its MFA capabilities as well as making it easier to access different applications depending on the user.
Consultant at a computer software company with 11-50 employees
The platform enhances security measures by analyzing multi-factor authentication attempts, highlighting suspicious patterns, and generating compliance reports.
Senior ServiceNow Developer at Wells Fargo
It's a converged platform which can do both identity management, access management, and recently they are bringing privilege management capability as well.
VP Engineering at Inspirit Vision
It is a completely comprehensive hybrid capable Identity and Access Management feature which provides features such as multi-factor authentication, Single Sign-On, then Identity Orchestration, centralized authorizations such as ABAC.
Senior Analyst at Toll Holdings Limited
 

Categories and Ranking

OneLogin
Ranking in Single Sign-On (SSO)
5th
Ranking in Identity and Access Management as a Service (IDaaS) (IAMaaS)
4th
Ranking in Access Management
4th
Average Rating
8.6
Reviews Sentiment
6.9
Number of Reviews
72
Ranking in other categories
User Provisioning Software (4th), Identity Management (IM) (4th)
Ping Identity Platform
Ranking in Single Sign-On (SSO)
6th
Ranking in Identity and Access Management as a Service (IDaaS) (IAMaaS)
5th
Ranking in Access Management
6th
Average Rating
8.4
Reviews Sentiment
6.7
Number of Reviews
30
Ranking in other categories
Authentication Systems (7th), Data Governance (11th), Customer Identity and Access Management (CIAM) (3rd), Directory Servers (1st)
 

Mindshare comparison

As of May 2026, in the Single Sign-On (SSO) category, the mindshare of OneLogin is 4.1%, up from 2.4% compared to the previous year. The mindshare of Ping Identity Platform is 4.9%, down from 7.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Single Sign-On (SSO) Mindshare Distribution
ProductMindshare (%)
OneLogin4.1%
Ping Identity Platform4.9%
Other91.0%
Single Sign-On (SSO)
 

Featured Reviews

Amit Rathod - PeerSpot reviewer
Senior Analyst - IDAM at Toll Holdings Limited
Unified sign-in has simplified access control and has supported end-to-end identity lifecycle
The authentication process is good, but sometimes the responsiveness to requests for enhancement is very slow. I sometimes face issues with platform stability, flexibility in configuration, and limited API availability. I experience downtimes two to three times per year. OneLogin's support team is sometimes very slow to respond. There is a feature limitation with mapping, as OneLogin does not provide one-to-all mapping. For client deployment, we need to create separate mappings for each request, and we cannot use the same mapping for multiple requests. Other areas that have room for improvement are related to API limitations. If a client requires more APIs, such as 5,000 or 6,000, OneLogin charges more. The API rate limits by default or the standard limit should provide more than 5,000. Additionally, OneLogin could provide more flexibility in configuration. These are the main limitations I have identified with OneLogin.
AmitRathod - PeerSpot reviewer
Senior Analyst at Toll Holdings Limited
Single sign-on has simplified access while adaptive authentication protects complex user journeys
Regarding areas for improvement in Ping Identity Platform, there is not much. In terms of licensing and implementation costs, it has premium pricing, and it has a very complex implementation. It provides greater feasibility, but it takes a very long time in terms of complete building. There is a very limited number of legacy support, which can pose potential difficulties in integrating with certain older or legacy systems. Additionally, issue troubleshooting can be difficult at times. Sometimes issues can be difficult to diagnose and require extensive technical expertise. There is also a very steep learning curve for administrative purposes and potential difficulties with offline authentication scenarios.
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Top Industries

By visitors reading reviews
Outsourcing Company
17%
University
11%
Manufacturing Company
9%
Computer Software Company
7%
Financial Services Firm
21%
Retailer
9%
Manufacturing Company
8%
Computer Software Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business91
Midsize Enterprise25
Large Enterprise46
By reviewers
Company SizeCount
Small Business11
Midsize Enterprise2
Large Enterprise21
 

Questions from the Community

What needs improvement with OneLogin by One Identity?
Overall, OneLogin is a strong solution, but there are a few areas where it could be improved. One area is the user interface. It is functional, but at times, it can feel a bit less intuitive, espec...
What is your primary use case for OneLogin by One Identity?
The main reason we use OneLogin is to securely manage employee access to different applications from a single platform. It helps us streamline logins through single sign-on, so users do not have to...
What advice do you have for others considering OneLogin by One Identity?
My advice would be to first clearly understand your organization's identity and access requirements before implementing OneLogin. It is a powerful platform, but you will get the most value when you...
What is your experience regarding pricing and costs for PingFederate?
The product is affordable and starts at 20,000 dollars/year, depending upon the license and maintenance requirement. It makes our work easier and saves a lot of time.
What do you like most about PingAccess?
PingFederate is very flexible. We can do many customizations, and it also provides an SDK to tailor it to our specific requirements. There are also numerous plugins available. I've worked with tool...
What needs improvement with PingAccess?
From the improvement perspective, they could bring IGA capability, which right now they only have in their SaaS offering. Other than that, Ping Identity Platform has multiple products for access ma...
 

Also Known As

OneLogin Workforce Identity
Ping Identity (ID), PingFederate, PingAccess, PingOne, PingDataGovernance, PingDirectory, OpenDJ
 

Overview

 

Sample Customers

OneLogin has thousands of customers across multiple industries and from around the globe such as Uber, Airbnb, Noom, Petco, Sony, Lucky Brand, Tesco, Airbus, Japan Airlines, Aetna, Compass, Kaplan, Susan G. Komen, AAA and PennyMac.
Equinix, Land O'Lakes, CDPHP, Box, International SOS, Opower, VSP, Chevron, Truist, Academy of Art University, Northern Air Cargo, Repsol
Find out what your peers are saying about OneLogin vs. Ping Identity Platform and other solutions. Updated: April 2026.
893,221 professionals have used our research since 2012.