IBM Datacap vs Tungsten RPA comparison

IBM and Tungsten Automation are both solutions in the Robotic Process Automation (RPA) category. Additionally, 89% of IBM users are willing to recommend the solution, compared to 83% of Tungsten Automation users who would recommend it.

IBM Datacap

Read 28 IBM Datacap reviews

1,905 Views
1,372 Comparison Views

89% willing to recommend

Tungsten RPA

Read 27 Tungsten RPA reviews

2,845 Views
1,707 Comparison Views

83% willing to recommend

IBM Datacap

Tungsten RPA

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between IBM Datacap and Tungsten RPA based on real PeerSpot user reviews.

Find out in this report how the two Robotic Process Automation (RPA) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed IBM Datacap vs. Tungsten RPA Report (Updated: March 2026).

Buyer's Guide

IBM Datacap vs. Tungsten RPA

March 2026

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Helped 884,797 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

IBM Datacap

Average Rating

7.6

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Intelligent Document Processing (IDP) (6th)

Tungsten RPA

Average Rating

7.4

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Robotic Process Automation (RPA) (10th)

Featured Reviews

Bhasker ReddyPIdintla

Technical Delivery Head at a tech vendor with 10,001+ employees

Has improved document scanning accuracy with advanced OCR capabilities

IBM needs to improve on scanning and reading accuracy for unstructured documents. Additionally, an important missing feature is the ability to merge documents and present data across different UI screens. This is especially beneficial for customer onboarding where documents are scanned not all at once but periodically. Incorporating automation could also aid in this area.

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Mahmoud Alyabroudi

Solutions Architect at DEWA

A n automation solution with OCR and scanner

Tungsten RPA features enhanced desktop automation capabilities, improved Active Directory integration, and upgraded recorder functionality. These updates will be available in the upcoming release. Firstly, The first level of support needs enhancement. When you open a ticket with Tungsten, they inquire about various aspects of the issue. The initial support level should involve conducting a Webex meeting to address and assess the reported issues within the environment directly. This would involve thoroughly checking the issues and logs, among other relevant factors. It may require a minor configuration adjustment that could be resolved promptly during the session. There are several challenges associated with Tungsten RPA. Firstly, there is often a perception issue among employees who may believe that RPA is intended to replace their jobs rather than enhance efficiency. This misconception can hinder the adoption of RPA solutions in the workplace, as employees may resist the implementation of automation technologies. Secondly, there have been challenges related to integrating Tungsten RPA with applications built on Java. Many issues have been addressed and resolved in V11.3, thus improving the compatibility of Tungsten RPA with Java-based applications and major challenges.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The installation of the solution is very simple."

"The OCR extractions are very good, almost 100% accurate now."

"The solution offers many features that are beneficial for customers."

"Very scalable and stable data capture and extraction solution that's very simple to install."

"The big thing these days is really the Insight Edition component and being able to build annotators to extract from literally unstructured content: paragraphs and information where there's no start anchor point to define where that data is located. There could be a number of entities in that which you have to draw information from. Being able to extract from them is really the differentiator today between that product and many of the other products..."

"The OCR extractions are very good, almost 100% accurate now."

"It's a platform, not a configured application, so you can do what you want with it."

"I like Datacap's integration with FileNet because financial companies use that export. The second part is web services integration, which is effortless to implement."

More IBM Datacap pros

"The features that we have found the most valuable are the integration of different third-party support and productivity services."

"It is stable and scalable."

"Kofax RPA's best feature is its high success percentage in picking up information from documents, especially where the DPI is really low."

"It is very simple and easy to learn compared to any other RPA tools such as UiPath, Automation Anywhere and Blue Prism."

"The most valuable feature of Kofax RPA is the simplicity of automating tasks."

"The most valuable feature is the robotic process."

"This is a stable platform and we did not encounter any big problems."

"The flexibility to use already-developed components is really good. You can use it for Excel-related operations and other things."

More Tungsten RPA pros

Cons

"Datacap has performance issues when processing large volumes of documents. We're doing 18,000 pages daily. Scanning takes almost 20-30 minutes, but it normally takes one or two minutes. We informed IBM and opened a ticket for that. They forwarded the issue to developers but didn't give a specific timeline for it to be resolved. Version 8.1 is already at the end of support."

"Its weaknesses are primarily tied to the lack of available resources and expertise in the market to effectively support and provide solutions and services to each customer for seamless implementation. Expertise in this specific product is rare throughout the market. One key reason is the product's limited downloads. Additionally, archiving solutions are often perceived as complex and challenging, dissuading many companies from venturing into this domain. Consequently, partners who specialize in archiving solutions are always seeking straightforward, uncomplicated options that are easy to manage and meet customer expectations."

"I would like to see integration of Watson AI technology into Datacap."

"There are times when external features impact services. For example, Windows patching or antivirus updates can affect production-level services."

"Going forward, IBM needs to ensure that the output is perfect (as it can make the product) while staying true to platform's core."

"When a client's requirement is not available in Datacap, out-of-the-box actions should be simpler to implement and not very complex."

"Recognition between certain numbers and letters could be improved. Sometimes this solution misreads five with an "S" for Singapore."

"Datacap's technology seems a little behind the industry. It's still using the old .NET framework. They should move to .NET Core and start integrating some machine learning. You can do some integration yourself, but you expect a solution to include the latest machine-learning approaches if you're paying reasonable money for it."

More IBM Datacap cons

"The scalability has room for improvement."

"Its documentation is not widely available on the web. They should work on the availability of its documentation. In Automation Anywhere, there is a feature called Discovery Bot that automatically records the process steps and suggests a possible bot. I am not sure if such a feature is available in Kofax. If it is not available, it will be very good to have this feature. "

"It needs a free training portal for anybody on the internet to use so that they can get an idea of what the possibilities are."

"The technical support must be improved."

"Kofax RPA's UI could be more user-friendly."

"The negative side is that UiPath has a really large community on the RPA side, and Tungsten RPA doesn't have any community for the developer side, which is a red flag for us and for customers."

"The process discovery could be a bit better."

"We've faced a few challenges with Tungsten RPA. One issue I recall was with sending emails that needed multiple attachments. At the time, the feature only allowed attaching one file at a time. We discussed this with Tungsten RPA, and they planned to add multi-attachment capability to their backlog. I'm not sure if it's been upgraded since then. The solution's desktop automation is tricker."

More Tungsten RPA cons

Pricing and Cost Advice

"This solution offers seamless integration with other enterprise products, which is my area of responsibility, focusing on government sector projects. Larger enterprise projects don't pose problems. It might be suitable for small businesses as well."

"Pricing depends on how much we use it. We pay per bulk quantity. We pay as you go. Therefore, it sort of depends on our usage of it."

"If you want IBM Datacap on cloud, which is a service run by IBM, the price can be quite expensive, but if you want to just purchase the licenses and own those yourself, then the price is very competitive."

"This solution is the most expensive in the market."

"Pricing needs to stay competitive."

"It varies, and it depends on the client's requirements and negotiations. Nowadays, Datacap is also included in the IBM Cloud Pak for Business Automation."

"It is an expensive solution."

"In Egypt, we have exchange rates that change year to year, and currently, we're facing an increase in the exchange rate between our Egyptian pound and the dollar. Since we have been using IBM DataCap two years ago we had a good price, it was not expensive. However, I cannot say now if it is expensive or not because of the exchange rate. Additionally, I don't have the data of other competitors and I don't know the prices."

More IBM Datacap pricing and cost advice

"Kofax's prices are pretty reasonable."

"The solution’s license is not expensive."

"The normal price for an on-premises license is €50,000. That's the price for one robot license. You can have more than one robot license but only one can be run at any one time. I believe the cost of adding a second robot is around €14,000."

"The pricing model for automation solutions like Automation Anywhere, UiPath, and Microsoft Power Platform is subscription-based, where costs are calculated based on factors such as the number of hours used and the scale of automation required.......With Kofax, you purchase a license upfront, and that's all you need. You can create as many automation workflows as you require without additional costs for individual use cases."

"The cost depends on the number of licenses and the number of RPAs."

"Kofax RPA is moderately priced but expensive in comparison to UiPath and Power Automate."

"I give the price of the solution a six out of ten."

"Price is not a problem, because they are a competitor and we have a special rate."

More Tungsten RPA pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

17%

Manufacturing Company

11%

Government

Insurance Company

Financial Services Firm

14%

Performing Arts

Retailer

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	12
Midsize Enterprise	4
Large Enterprise	12

By reviewers
Company Size	Count
Small Business	12
Midsize Enterprise	1
Large Enterprise	18

Questions from the Community

What is your experience regarding pricing and costs for IBM Datacap?

Pricing is in the mid-range but could be more affordable, rated at four point five.

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What needs improvement with IBM Datacap?

See all answers

What is your primary use case for IBM Datacap?

I primarily use IBM Datacap ( /products/ibm-datacap-reviews ) for data capture and scanning documents with OCR. Specifically, it's used for DocuSign ( /products/docusign-reviews ) as well.

See all answers

What is your experience regarding pricing and costs for Kofax RPA?

I am not a user of Tungsten RPA; I sell this product for our company.

See all answers

What needs improvement with Kofax RPA?

The negative side is that UiPath has a really large community on the RPA side, and Tungsten RPA doesn't have any community for the developer side, which is a red flag for us and for customers.

See all answers

What is your primary use case for Kofax RPA?

Tungsten RPA reduces manual work, especially in financial services and HR solutions.

See all answers

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Compared 18% of the time

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Compared 12% of the time

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Compared 10% of the time

Microsoft Power Automate vs Tungsten RPA

Compared 6% of the time

WorkFusion vs Tungsten RPA

Compared 5% of the time

Fortra's Automate vs Tungsten RPA

Compared 5% of the time

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Product Reports

Buyer's Guide

IBM Datacap

March 2026

Download IBM Datacap product report

Buyer's Guide

Tungsten RPA

February 2026

Download Tungsten RPA product report

Also Known As

Datacap

Kofax RPA, Kofax Kapow, Kapow

Overview

IBM Datacap helps you streamline the capture, recognition and classification of business documents and extract important information. Datacap supports multiple-channel capture by processing paper documents on scanners, mobile devices, multi-function peripherals and fax. It uses natural language processing, text analytics and machine learning technologies, like those in IBM Watson, to automatically identify, classify and extract content from unstructured or variable documents. The software can reduce labor and paper costs, deliver meaningful information and support faster decision making.

IBM

Tungsten RPA offers an efficient solution for streamlining business processes through Robotic Process Automation (RPA), which utilizes software "bots" to automate tasks like data entry and form filling. With Tungsten RPA, organizations can enjoy increased efficiency as repetitive tasks are automated, freeing up human resources for more strategic work. Moreover, the software ensures improved accuracy by performing tasks consistently and error-free, leading to reduced costs and enhanced compliance with regulations. Key features include a low-code design environment for easy workflow creation, intelligent document processing for handling unstructured data, automated process discovery, and flexible deployment options suitable for on-premises, cloud, or hybrid environments. Tungsten RPA presents a comprehensive solution for optimizing operational efficiency and driving business success through automation.

Tungsten Automation

Sample Customers

Turkcell, PowerSouth Energy Cooperative, Central Nacional Unimed, Conqord Oil

Aetna, BNP Paribas, Citi, Goldman Sachs, HSBC, ING, Aviva, Humana, Willis, Merck, University Hospitals, CardinalHealth, American Red Cross, Alegri, Capita

Buyer's Guide

IBM Datacap vs. Tungsten RPA

March 2026

Free Report: IBM Datacap vs. Tungsten RPA

Find out what your peers are saying about IBM Datacap vs. Tungsten RPA and other solutions. Updated: March 2026.

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