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IBM ProtectTIER vs Unitrends comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 11, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IBM ProtectTIER
Ranking in Backup and Recovery
65th
Average Rating
7.2
Number of Reviews
7
Ranking in other categories
Deduplication Software (13th)
Unitrends
Ranking in Backup and Recovery
23rd
Average Rating
7.8
Reviews Sentiment
6.6
Number of Reviews
35
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of May 2026, in the Backup and Recovery category, the mindshare of IBM ProtectTIER is 0.7%, up from 0.1% compared to the previous year. The mindshare of Unitrends is 0.7%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Backup and Recovery Mindshare Distribution
ProductMindshare (%)
Unitrends0.7%
IBM ProtectTIER0.7%
Other98.6%
Backup and Recovery
 

Featured Reviews

AG
Technical Lead at a manufacturing company with 10,001+ employees
Provides a short-term backup, archive, and cataloging for 20,000 people in our organization
The backup for a large amount of data is slow. When there's a large amount of data, sometimes the backup isn't completed in time. I have a 24 hour cycle, so it doesn't get completed in 24 hours with the large amount of data. With Veritas NetBackup, I can take 20 terabytes of backup in a day.
Derek Schneider - PeerSpot reviewer
Manager, Information Technology at a hospitality company with 201-500 employees
Daily recovery tests have validated restore readiness and ensured consistent data protection
The best features of Unitrends include the daily reporting functionality. When backups fail, it is obvious in the logs what caused the issue. Most times it is a credential problem, which is relatively easy to resolve. Though I have experienced a few more challenging issues, nothing has affected critical backup restore functionality. Every time I have needed to restore something, it has worked successfully. The support team is readily available when I need assistance, and they help walk me through issues, solving them within a reasonable timeframe. The automated backup scheduling feature has helped our organization in managing backup timelines and consistency by handling all the work automatically. We set the schedule, breaking things into smaller chunks since our main common area for files is large. I have staggered the backups so some areas receive more attention than others, particularly for less active data. Adding, removing, excluding, and inputting elements is straightforward. The system makes it simple to schedule portions and generate reports on their functionality. The impact of Unitrends' instant recovery features on strengthening data security measures is significant. I generally use instant recovery when restoring specific files or instances where we need data that has changed. The process involves loading the backup, selecting the desired version, waiting for it to unpack, and retrieving the file. Every restore attempt has been successful. I run instant recovery daily in test mode on two virtual machines. I use it to test my domain controller and file server to ensure they communicate properly in the test environment. This ensures that in case of failure, I can activate the recovery and restore server functionality.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The solution is highly stable."
"I will highly recommend this product for excellent and quick backup solution in small and large IBM I Series environment."
"The most valuable feature is the incremental backup."
"The most valuable features are the self-service features and the ability to search the data."
"If you are looking for a reliable and scalable enterprise-class solution, you should consider this solution."
"In terms of stability, I've found it to be very stable."
"The cataloging is the best feature. It takes millions of frames for the backup. It's incremental, so it takes less time to complete."
"Overall IBM ProtectTIER is a great solution. It is easy to use."
"Less headaches to worry about backups."
"Unitrends allows us to easily add new assets to our existing backup strategy with no headaches."
"I really like the reporting options you get for various email reports, and I look forward to looking at those each day, which gives me a great overview of the current status of the whole Unitrends Backup system."
"Replication to Forever Cloud."
"The nice thing with this appliance is you do not have to worry about server licencing, and it's separate from the SAN."
"Easily mastered interface and application for backup/recovery, versatile, works well in VM and physical environments, with nice VM or file-level recovery without spinning anything up to accommodate."
"I like the fact that you can recover the VMs inside the appliance. For example, they're basically running this appliance on a Linux-based distribution, and they're spinning off KVM virtual machines inside."
"If you are a large organization or corporation, with multiple sites, you can replicate the data from one Unitrends device to another Unitrends appliance, then this is definitely a solution for you."
 

Cons

"These days, we are thinking about pushing another solution because of the poor support from IBM."
"Setting up the system to work with legacy equipment is a bit complex at times."
"The backup for a large amount of data is slow."
"IBM ProtectTIER could improve by being more user-friendly."
"The configuration wizards are still complex and hard to navigate. These should be easier to manage."
"I would like the possibility to back up the infrastructure and then replicate it upon on restart, without having to orchestrate the starting of the VM."
"It is unmanageable. Support would be good."
"The backup for a large amount of data is slow. When there's a large amount of data, sometimes the backup isn't completed in time."
"I would like to see the real-time replication process improved, and a zero RPO feature added."
"Scalability is where I'm running into more of an issue right now. To upgrade is pretty expensive; it's not like you can just buy a smaller appliance and put it with the one you already have, you need to buy a larger appliance and that can get fairly pricey."
"The ransomware detection from the appliance incorrectly identifies one of my machines as infected with ransomware."
"Techs don't see to be well-versed in troubleshooting issues that arise and tickets stay opened for weeks for resolution."
"It would be great to have the job throttle/limit the max number of backups on a single ESXi host."
"The solution's base operating system needs to be improved."
"If the interface could be less complex, it is would be great."
"Technical support is quite inadequate. Techs don't seem to be well-versed in troubleshooting issues that arise and tickets stay opened for weeks for resolution."
 

Pricing and Cost Advice

"We have a capacity-based license, which is managed centrally for all the sites of my company."
"IBM ProtectTIER is an expensive solution."
"The customer can decide how they want to purchase a license. However, the price of the solution is expensive."
"This solution is very expensive."
"No comment."
"Pricing model constantly changes."
"When we renew the Unitrends maintenance contract and update it to the latest version, the cost would be $5,000 per year. There are no hidden costs. They've been transparent with the costs."
"With respect to cost, my advice is to get what you need."
"Make sure you do the homework to size the solution properly. Buy the Enterprise Plus licensing if you can afford it."
"We found that the cost of Unitrends was about the same as the Dell DR6300. We liked the fact that the Unitrends appliance was all-in-one."
"When you purchase initially, get into the program which gives replacement hardware for free when you renew your support agreement."
"Talk with the sales guys. They can work with you on the best package."
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Top Industries

By visitors reading reviews
Manufacturing Company
16%
Construction Company
16%
Financial Services Firm
12%
Comms Service Provider
10%
Manufacturing Company
15%
Retailer
11%
Construction Company
9%
Financial Services Firm
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise1
Large Enterprise3
By reviewers
Company SizeCount
Small Business12
Midsize Enterprise16
Large Enterprise8
 

Questions from the Community

Ask a question
Earn 20 points
What needs improvement with Unitrends?
I would evaluate the impact of Unitrends' ransomware detection for strengthening our data security measures as somewhat misleading. The ransomware detection from the appliance incorrectly identifie...
What is your primary use case for Unitrends?
Our main use case for Unitrends is taking our on-premise virtual machines or bulk data store and backing it up on a daily basis, or more frequently depending on requirements, and testing the virtua...
What advice do you have for others considering Unitrends?
Regarding Unitrends' integration with leading cloud services, I utilize Spanning, which handles Microsoft 365 environment backup for a location without direct file server access. Their SharePoint d...
 

Overview

 

Sample Customers

Durham Police Department, Re-Store LLC, CenterGrid, pixx.io GmbH, Australian Government Department of Defence, QD, Refresco Gerber
NHL Players Association, Salvation Army, Sligro Food Group, Mason General Hospital, Tec Group, Saldab IT, Baker Tilly, Clinton Savings Bank, Ennit Magna Bank, Manukau Institute of Technology
Find out what your peers are saying about IBM ProtectTIER vs. Unitrends and other solutions. Updated: April 2026.
893,244 professionals have used our research since 2012.