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IBM Tivoli NetCool OMNIbus vs PagerDuty Operations Cloud comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IBM Tivoli NetCool OMNIbus
Average Rating
7.4
Reviews Sentiment
5.2
Number of Reviews
15
Ranking in other categories
Event Monitoring (4th)
PagerDuty Operations Cloud
Average Rating
8.6
Reviews Sentiment
6.7
Number of Reviews
94
Ranking in other categories
Process Automation (5th), IT Alerting and Incident Management (1st), AIOps (5th), Critical Event Management (CEM) (1st), Autonomous Operational Resilience (3rd)
 

Mindshare comparison

IBM Tivoli NetCool OMNIbus and PagerDuty Operations Cloud aren’t in the same category and serve different purposes. IBM Tivoli NetCool OMNIbus is designed for Event Monitoring and holds a mindshare of 7.0%, down 9.9% compared to last year.
PagerDuty Operations Cloud, on the other hand, focuses on IT Alerting and Incident Management, holds 9.7% mindshare, down 19.8% since last year.
Event Monitoring Mindshare Distribution
ProductMindshare (%)
IBM Tivoli NetCool OMNIbus7.0%
SCOM9.9%
OpenText AI Operations Management7.9%
Other75.2%
Event Monitoring
IT Alerting and Incident Management Mindshare Distribution
ProductMindshare (%)
PagerDuty Operations Cloud9.7%
Opsgenie6.8%
Everbridge IT Alerting5.3%
Other78.2%
IT Alerting and Incident Management
 

Featured Reviews

RS
EMEA Senior Sales Manager at a tech vendor with 10,001+ employees
Customization and robust network monitoring enhance operational efficiency
The most useful functions for monitoring purposes with IBM Tivoli NetCool OMNIbus are that it can be automated in many ways. Most importantly, it can communicate with many network components without requiring any medium connectors. You can directly integrate it if you have SNMP, which is great. The main benefits that IBM Tivoli NetCool OMNIbus provides are that it's an umbrella tool that can be placed on top of any existing monitoring system. You can monitor the entire network from this tool. The underlying interfaces can be many, but you can keep it as a single tool in IBM Tivoli NetCool OMNIbus and it can manage the load on its own. It negates the need to train the user base with other tools. I can provide this single tool and have hundreds of different tools underlying, but I only need to train one single user base, which is a great advantage.
Daksh Yamal - PeerSpot reviewer
Senior Software Engineer at Infosys
Centralized incident response has cut noise, improved morale, and protects revenue every day
PagerDuty Operations Cloud offers robust features including centralized alerting and incident response, on-call scheduling and escalation, automated remediation and runbooks, stakeholder communication during major incidents, and automation capability. Everything has been working exceptionally well with PagerDuty Operations Cloud. The features have been excellent. It is a spanning tool that has enabled us to operationalize reliability. Since rolling it out three years ago, we have cut MTTR by 35% and reduced on-call noise by 70% through AIOps correlation. For us, the main value of PagerDuty Operations Cloud lies less in paging and more in coordination, automation, and reducing the operational burden on engineers. Reducing the operational burden has improved morale among our engineers. They have been able to focus on other projects and tasks since they have saved considerable time, and consequently productivity in the organization has greatly improved. We have also seen faster incident response, lower MTTR, reduced alert noise, and decreased on-call burnout. Additionally, automation has reduced manual toil, with approximately 25 of our P2 incidents now being resolved or partially resolved by automation before an engineer touches them.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Very stable tool and good for all types of event integration and automation."
"Probes are the best feature because they are well written which rarely requires you to write additional rules. These probes monitor activity within your environment."
"It's good for managed systems. The end query on the user interface is good. You can view lots of charts and graphs."
"It is customer-centric; customers can access the event list from their location or desktop and view the event, with no need to go and connect to any other server and run events to have a view of all the events happening in the environment."
"Offers very good event/alert drill-down and statistical reporting capabilities."
"This solution is highly scalable; we have hundreds of probes running on more than thousands of devices, gathering millions of alarms and creating thousands of tickets, and yet we have never seen any performance issue."
"Difficult to implement ( more resource and timing) but flexibility in implementation."
"It also offers us everything we need in terms of features and functionality."
"The most valuable thing I appreciate about PagerDuty Operations Cloud is the escalation process, where it automatically escalates incidents."
"The impact of PagerDuty Operations Cloud's alert reduction feature on our organization helps determine which incidents are business-critical, the impacted services, which teams should respond first, and what customer business impacts exist, focusing on the prioritization of critical incidents, enabling faster incident responses and reducing alert noise for better business visibility."
"A cool feature is that it helps us to understand the flow of the alert. If the alert was coming to the current on-call and he didn't catch the call or didn't notice it for any reason, it starts being escalated automatically, according to the escalation schedule, or to other teammates. You can see the flow very easily on your phone or via the website, if you want to do a post-mortem."
"It reduces the amount of white noise. If something comes through, then it will alert somebody. However, if it's a bit of white noise that comes through at night, then it gets dealt with the next day. Everything is visible to everybody. It's not just a single person getting an SMS, then going, "Oh, I'm not going to worry about that." The visibility to everybody on the team is one of the great things about it because it reduces the white noise."
"PagerDuty Operations Cloud has positively impacted our organization by ensuring that our banking applications, which operate 24/7, remain functional and efficient, contributing to better service availability."
"PagerDuty Operations Cloud delivers very high performance when notifying users, especially in high-frequency trading environments where even a second of delay can result in billion or trillion dollar transaction losses."
"It's improved our organization by making the on-call lifestyle less stressful."
"The alerts are immediate in this solution, which allows us to respond to errors quickly."
 

Cons

"IBM support is a bust; Zenoss support is good."
"The solution has limitations in database integration as it cannot integrate with databases other than IBM DB2."
"I would like for the next release to be more user-friendly and out of date. The next release should focus on the cloud, AI, and ML technologies."
"Its GUI can also be better. As compared to other tools, it is not user friendly, and it is not easy to do stuff through GUI."
"There should be an easier-to-understand model, more of a flat-structured model rather than different tiers of licenses which complicates licensing."
"Its integration could be better. They should provide an easier integration for all the monitoring stuff, and it will make things easier for us. Currently, there is a complexity in integrating it with a vendor application, and we have to use another tool to integrate it with a vendor application. To integrate some applications with NetCool, I need to install an IBM tool on top of it. It would be good if they can provide an API or any kind of interface that we can leverage while developing a new protocol interface or application. We should be able to use an API or interface with NetCool. Its GUI can also be better. As compared to other tools, it is not user friendly, and it is not easy to do stuff through GUI. Whenever we do anything on the GUI, it takes time. They need to focus on the GUI part, especially the dashboard. They should focus on how users can effectively drill down from one box to another. The visual appeal of the dashboard is as important as the data and functionality."
"The solution needs to invest in the development of a knowledge base and use of AI services for providing event resolution and intervention directions."
"Its technical support team takes longer to reply."
"There are a couple of areas where PagerDuty Operations Cloud can be improved, such as enhancing Event Intelligence and alert grouping features and simplifying the initial configuration of escalation policies."
"I would rate PagerDuty Operations Cloud six out of ten because I believe you can add more features to make the platform even better."
"The product can be improved by including out-of-the-box integration with other standard tools used in our fields such as Confluence, and Jira."
"The assigning and editing of the escalation policies could be improved."
"It needs to be integrated with some other applications. I expect it to be one platform for all operations; it should not depend upon Splunk, DataDog, or other applications or tools."
"The solution's analytics are okay. I don't think the features, at this point, give you a lot of insights."
"PagerDuty Operations Cloud can be improved by being more sequenced in terms of adapting into the incident life cycle."
"Operations are somewhat limited by their integration package. For example, integrating with Jira was problematic until they updated to a better plug-in."
 

Pricing and Cost Advice

"It is a costly solution."
"You have to have the right level of budget to afford this solution."
"Its license cost is a little bit more than other solutions. Our customers expect a standard market price that is comparative to other products. For each and every NetCool OMNIbus component, we have to purchase a separate license. These components are not free with the product."
"The cost is based on the package you select."
"PagerDuty has monthly and yearly licenses available, the costs of which can get quite high if you have a large number of users."
"The price is very high."
"Licensing costs are around $700 a month, and the only additional costs, are phone costs in some instances."
"The solution is paid on a monthly basis and represents about 1% of the platform's budget."
"There is a license needed to use PagerDuty."
"They're very good in pricing compared to the competitors in the area. I would rate them a five out of five in terms of pricing."
"The cost is quite high. But if you want to get a full-featured application and you have a big team..."
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Top Industries

By visitors reading reviews
Financial Services Firm
24%
Computer Software Company
13%
Energy/Utilities Company
7%
Construction Company
5%
Performing Arts
13%
Financial Services Firm
13%
Manufacturing Company
8%
Educational Organization
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise5
Large Enterprise7
By reviewers
Company SizeCount
Small Business29
Midsize Enterprise21
Large Enterprise71
 

Questions from the Community

What is your experience regarding pricing and costs for IBM Tivoli NetCool OMNIbus?
I would rate the pricing for IBM Tivoli NetCool OMNIbus as three, where one is a high price and ten is a low price.
What needs improvement with IBM Tivoli NetCool OMNIbus?
Based on my experience and my colleagues' feedback, IBM can improve IBM Tivoli NetCool OMNIbus in automation with respect to using AI, as it lacks considerably compared to other tools. The integrat...
What is your primary use case for IBM Tivoli NetCool OMNIbus?
My current use case for IBM Tivoli NetCool OMNIbus is for monitoring the networks.
What is your experience regarding pricing and costs for PagerDuty?
My experience with pricing, setup cost, and licensing has been quite reasonable and cost-effective.
What needs improvement with PagerDuty?
The noise aspect of PagerDuty Operations Cloud could be better. What happens is if there is some sort of an issue occurring, it keeps on repeating and calling again and again. Once the alert is ack...
What is your primary use case for PagerDuty?
The main purpose of PagerDuty Operations Cloud is to receive alarms for real incident production critical issues. Whenever an incident happens, we get an alarm call or a phone call on our phone or ...
 

Also Known As

Tivoli NetCool OMNIbus
No data available
 

Overview

 

Sample Customers

Consolidated Communications, €sterreichische Bundesbahnen (€BB), Capgemini
40% of the Fortune 100 TrustPagerDuty. Customers include: Slack, Intuit, Zendesk, Panasonic, Pinterest, Airbnb, eHarmony, McKesson, Comcast
Find out what your peers are saying about ServiceNow, Microsoft, BMC Helix and others in Event Monitoring. Updated: June 2026.
900,644 professionals have used our research since 2012.