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IBM watsonx Orchestrate vs Moveworks comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Automation Anywhere
Sponsored
Ranking in Agentic Automation
1st
Average Rating
8.4
Reviews Sentiment
6.8
Number of Reviews
668
Ranking in other categories
Business Process Management (BPM) (2nd), Robotic Process Automation (RPA) (2nd), Process Mining (1st), Intelligent Document Processing (IDP) (1st), Business Orchestration and Automation Technologies (2nd), AI Legal & Compliance (1st), AI Finance & Accounting (2nd), AI Procurement & Supply Chain (1st)
IBM watsonx Orchestrate
Ranking in Agentic Automation
6th
Average Rating
7.8
Reviews Sentiment
5.2
Number of Reviews
12
Ranking in other categories
AI Agent Builders (8th), Business Orchestration and Automation Technologies (13th)
Moveworks
Ranking in Agentic Automation
10th
Average Rating
8.2
Reviews Sentiment
5.6
Number of Reviews
4
Ranking in other categories
AI-Powered Chatbots (3rd), AI-Agents for HR (2nd)
 

Mindshare comparison

As of November 2026, in the Agentic Automation category, the mindshare of Automation Anywhere is 12.8%, down from 20.0% compared to the previous year. The mindshare of IBM watsonx Orchestrate is 3.3%, up from 0.0% compared to the previous year. The mindshare of Moveworks is 3.5%, up from 1.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Agentic Automation Mindshare Distribution
ProductMindshare (%)
Automation Anywhere12.8%
IBM watsonx Orchestrate3.3%
Moveworks3.5%
Other80.4%
Agentic Automation
 

Featured Reviews

Venkat Sivaprakash - PeerSpot reviewer
Management Consultant at Accenture
Has significantly improved document-driven workflows and reduced processing time across finance and HR functions
Automation Anywhere has evolved significantly and upgraded itself to provide agentic AI and AI-based automation solutions for document automation. The product has matured considerably over time. We can create workflows that can call an API. We can include prompts in particular workflows for ChatGPT-related functions, connecting to an LLM and RAG to perform tasks. For document automation, modern features are available to train documents, ensuring high accuracy and repeatability over time. The system is very easy to use. I recently completed a course in document automation, typically designed for people involved in coding and technical aspects. Though I understand coding comprehensively, I don't do actual coding. The course was very accessible. Currently, extensive coding isn't necessary due to the hybrid model incorporating GenAI aspects, low-code, no-code capabilities, APIs, and numerous pre-built objects in Automation Anywhere. The features include GenAI-driven prompting methods and workflow creation capabilities. In these workflows, we can create decision boxes and call APIs without coding. We simply pull objects, drop them, connect them, and add minimal coding when needed. The most crucial aspect isn't coding but rather sizing the automation and fleshing out the details. Automation Co-pilot takes notes and performs automated analysis. It can extract details from videos, summarize conversations, and provide detailed information. During calls, it identifies instructions and performs tasks such as preparing reports and reconciliation. Automation Anywhere can also connect with Microsoft Co-pilot. Through Co-pilot, real-time operations can be executed, allowing direct interaction between vendors and automation through this component.
SE
Consultant at a consultancy with 201-500 employees
Automation has streamlined complex workflows and delivers faster, more reliable onboarding
I think IBM watsonx Orchestrate can be improved by implementing simpler configuration for complex workflows and providing more flexibility when building custom integrations with internal applications. The monitoring and debugging experience could also be more detailed, especially for understanding exactly where a multi-step workflow failed and why. Regarding needed improvements, the overall user experience is fairly intuitive, but some advanced configuration areas have a steep learning curve for new users. I would also like to see more detailed, real-world examples in the documentation, particularly for complex enterprise integrations, troubleshooting, and production deployment patterns. Better production monitoring and more detailed troubleshooting would make a noticeable difference. More ready-to-use enterprise integration patterns and clearer guidance for scaling complex workflows would also help teams adopt faster.
MA
Assistant Manager Of IT Department at a comms service provider with 51-200 employees
Automated email replies have saved hours daily but still need broader workflow integration
The features of Moveworks that I have not fully explored include some features I would actually like. Fully automating the passing of entries and automating entries generation would be valuable. For example, if I have a finance staff that is continuously passing an entry for me, I want a situation whereby it can pass that entry automatically and post it based on the synchronization and command which I have configured. I believe some other bot applications are doing something similar. If all these work tools can be put together to automate this kind of process, it will be very great. Major things I would want Moveworks to do more of - I do not know whether this functionality is already there - I want it to perform the work of bots so I can quickly automate some other applications to it, such as passing some entries. That is one request. Secondly, regarding the integrations of bots of Moveworks with other applications, I would appreciate if there were a step-by-step process for all standardized applications such as WhatsApp, Outlook, Microsoft Office, Microsoft Teams, and some TeamViewer and other applications that are work tools. The step-by-step synchronization and integrations of these things, if it can be posted on the website, would make it much easier for people who want to do the synchronization instead of doing a lot of research before it gets done.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"SAP GUI Integration commands are highly useful while working with SAP applications and facilitate easy use of the software. This feature has been recently incorporated within the software and we have been using it to interface with SAP systems in development as well as production."
"It saves a lot of effort and hours. It is time-efficient and cost-efficient."
"For the beginners, it is an easy tool compared to other tools in market. Users can understand the line by line code and code it easily. There is no syntax or anything else. They can easily drag and drop, executing the bot directly."
"Many tasks take a long time for a person to do them. Automation Anywhere enables us to do those jobs in less time."
"This RPA tool is a leader in the market, and I have had a very good experience working with Automation Anywhere."
"We are saving almost four FTEs, and it is far better in terms of savings."
"Ease of use is one thing that definitely first comes to mind when I think of Automation Anywhere. The tools are built in a fairly straightforward way. The documentation is really good and a Knowledge Base is available on every topic."
"It helps in improving employee productivity, morale, and retention, as automation removes the tedious parts of work and frees up often stretched-thin employees for more meaningful and creative work."
"IBM watsonx Orchestrate can be orchestrated in conjunction with AWS services such as Amazon S3 and AWS Lambda, and it supports multiple hosters including Amazon, IBM itself, and Microsoft."
"IBM watsonx Orchestrate helped my team move from building every AI workflow from scratch to using reusable agents, tools, and integrations; this meant APIs, authentication logic, knowledge sources, and business actions could be packaged once and then reused across multiple use cases instead of being built for each assistant."
"IBM watsonx Orchestrate has positively impacted our organization by helping us with governance and security layers for AI agents."
"IBM watsonx Orchestrate has positively impacted my organization by providing a new optimized environment in which I could create much more powerful and complex agents, helping us create different opportunities and show demos at various events, allowing clients to see what we can do with the platform."
"IBM watsonx Orchestrate positively impacts my organization by enhancing collaboration with my consulting company, and aiding in training learners to build practical AI solutions while reducing technical barriers for beginners and making coaching sessions more hands-on."
"For one of our onboarding workflows, the overall turnaround time came down by roughly 30 to 40%, primarily by removing manual handoffs and follow-ups."
"IBM watsonx Orchestrate is much easier for anyone, whether a developer or a consumer, to understand and use without prior knowledge compared to other platforms."
"The ideation page does not only store your ideas or give it a written form, but it is also a part of the project."
"Moveworks has reduced many tasks from us, saving an average of one to two hours per day because emails that used to take ten to fifteen minutes to compose are now getting done within two minutes, sometimes even when I am not there."
"Moveworks has positively impacted our organization by lowering ServiceNow service desk calls by 90%, as users now prefer to ask questions through Moveworks in Teams before calling for help."
"The solution saves us approximately three-quarters of a million dollars per year."
"Moveworks has reduced employee time because initially, employees used to spend so much time going to the third party to do all those jobs, and now they can simply do it via Otter, which is Moveworks, and this has saved much time and provided accurate results as well."
 

Cons

"Their OCR is a bit expensive, meaning the IQ Bot."
"In Mexico, where our company is based, we face issues regarding obtaining new licenses, as this has to be done through a third-party company."
"The product is not working sometimes with the methods we prefer."
"Sometimes, while recording, the screen hangs and we are not able to perform any actions during that time."
"I would like to see more bots available right out-of-the-box in the SAP area. For example, if you take the overall OTC in our organization, we have to contact 15 teams. Even if we provide one big bot for the OTC, it won't work. It will not be used by one person. So if there could be more specific bots out-of-the-box, that would be really helpful."
"It is not able to use OCR effectively and has limited usability."
"The capability of understanding and extracting documents is not very good."
"There's a loss of overhead on the computing resources in Automation Anywhere. If you have an encrypted bot, the Automation Anywhere software has to read it first, decrypt it, and run it. So there is a potential that, if the logic of the bot isn't good enough, a lot of CPU and memory overload will happen. This is something which Automation Anywhere should look at because it takes a lot of computing resources. I have seen CPUs running at 100 percent."
"Regarding technical support from IBM, my experience is that it is poor. IBM support usually does not take me straight to the solution; it tends to ask many questions before providing a final solution, which can take many days compared to any others."
"My experience with pricing, setup cost, and licensing for IBM watsonx Orchestrate reveals that it is expensive."
"Some of the support I needed was not provided in time, though it was eventually provided, and I had to follow up multiple times with customer support."
"Probably the documentation could be a bit lighter and maybe integrated with AI tools that allow immediate access to the answer."
"The customer support takes longer than is reasonable."
"IBM watsonx Orchestrate could be improved by reducing the onboarding experience and getting the AI agent live."
"The monitoring and debugging experience could also be more detailed, especially for understanding exactly where a multi-step workflow failed and why."
"The best things to improve about IBM watsonx Orchestrate are better debugging across multiple agent workflows."
"More use cases can be added to the agent marketplace and the YAML or the DSL methods can be simplified, adding more methods to make it easier for us to create compound actions."
"It is still not perfect enough, but we are working on it to make sure it is very perfect."
"Customer support has been adequate; I would rate it around seven out of ten, as support often forwards cases to developers after collecting details."
"There is always room for improvement, though it depends on how complicated one wants to make it."
 

Pricing and Cost Advice

"I don't know exactly what the pricing schemes are for the product as this type of negotiation is not my responsibility, but I think the basic pricing comes to $15,000."
"We save approximately 10,000 hours per year."
"Our annual licensing costs are around $100,000 a year."
"Automation Anywhere is expensive, making it suitable only for enterprise organizations."
"It's very good in terms of cost and pricing."
"They are already coming out with a community license, which is really good. That's something that I wish to have."
"The pricing and licensing are definitely moderate to costly but easily recoverable by achieving ROI quickly."
"The cost is high for small-scale businesses but it is fine for medium and large enterprises. Its high licensing cost may affect small-scale businesses. Reducing licensing costs would benefit many users."
Information not available
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Top Industries

By visitors reading reviews
Outsourcing Company
14%
Comms Service Provider
12%
Financial Services Firm
11%
Manufacturing Company
11%
Comms Service Provider
19%
Outsourcing Company
12%
Manufacturing Company
8%
University
8%
Manufacturing Company
15%
Financial Services Firm
12%
Comms Service Provider
8%
Outsourcing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business162
Midsize Enterprise86
Large Enterprise565
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise4
Large Enterprise8
No data available
 

Questions from the Community

How good is Automation Anywhere for RPA processes?
It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...
How good is Automation Anywhere for RPA processes?
From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...
How good is Automation Anywhere for RPA processes?
It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.
What needs improvement with IBM watsonx Orchestrate?
IBM watsonx Orchestrate can be improved by including the possibility of incorporating external AI models.
What is your primary use case for IBM watsonx Orchestrate?
My main use case for IBM watsonx Orchestrate is web search integration for specific company and public websites. In s...
What advice do you have for others considering IBM watsonx Orchestrate?
I would rate IBM watsonx Orchestrate overall a 9. I chose that number because it is an extremely efficient system for...
What needs improvement with Moveworks?
The features of Moveworks that I have not fully explored include some features I would actually like. Fully automatin...
What is your primary use case for Moveworks?
I have been using Moveworks for over two months now, and it is not a registered version; it is just a test version th...
What advice do you have for others considering Moveworks?
Most of the things I have already discussed about the features, but the unexpected thing was creating paths on our ow...
 

Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)
No data available
No data available
 

Interactive Demo

Demo not available
Demo not available
 

Overview

 

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics
Information Not Available
slack, equinix, appdynamics, nutanix, broadcom, autodesk, medallia, freedom
Find out what your peers are saying about IBM watsonx Orchestrate vs. Moveworks and other solutions. Updated: September 2026.
920,929 professionals have used our research since 2012.