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InfoScale vs PagerDuty Operations Cloud comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jun 11, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

InfoScale
Ranking in Autonomous Operational Resilience
4th
Average Rating
8.4
Reviews Sentiment
6.3
Number of Reviews
8
Ranking in other categories
High Availability Clustering (1st), Disaster Recovery (DR) Software (14th), Data Storage for Kubernetes (2nd)
PagerDuty Operations Cloud
Ranking in Autonomous Operational Resilience
3rd
Average Rating
8.6
Reviews Sentiment
6.8
Number of Reviews
92
Ranking in other categories
Process Automation (5th), IT Alerting and Incident Management (1st), AIOps (5th), Critical Event Management (CEM) (1st)
 

Mindshare comparison

As of June 2026, in the Autonomous Operational Resilience category, the mindshare of InfoScale is 8.5%. The mindshare of PagerDuty Operations Cloud is 6.6%. It is calculated based on PeerSpot user engagement data.
Autonomous Operational Resilience Mindshare Distribution
ProductMindshare (%)
PagerDuty Operations Cloud6.6%
InfoScale8.5%
Other84.9%
Autonomous Operational Resilience
 

Featured Reviews

TJ
Site Reliability Engineer (Certified) at Kyndryl India
Automated recovery has minimized downtime and supports seamless multi‑datacenter failover
Beyond pricing, there are areas where I would like to see InfoScale improved or enhanced. Veritas offers three management approaches. The first, which Veritas currently recommends, is Veritas Operation Manager. The second is the Cluster Manager Java Console graphical interface. The Cluster Manager Java Console has not been revised since version 6.1 or 6.2. This tool was critical for me, particularly valuable when managing small cluster footprints of 20 to 30 server nodes. I relied heavily on this tool, but Veritas has moved away from it in favor of Operation Manager. I recommend Veritas continue evolving this tool rather than discarding it. The third approach is the command line, suitable for individuals with extensive Veritas expertise and experience, but command line use in live environments consumed excessive time, leading me to prefer the graphical interface. Apart from pricing, I have not discovered disadvantages. The product is excellent. My concern is Veritas discarding the Cluster Manager Java Console in favor of Veritas Operation Manager. Setting up Operation Manager requires time and a dedicated server that runs continuously. I had to create a single server just for Veritas Operation Manager. While this works well for larger environments with hundreds of clusters, it is less useful for smaller deployments. I still recommend Veritas reconsider this application and evolve it by incorporating new features from Veritas Operation Manager. Adding these new features to the Java console would be beneficial because that tool runs on my laptop without consuming environment resources, and I can connect directly to clusters from my laptop. I am not opposing Veritas Operation Manager, which is excellent and resembles hardware management consoles for power machines, but smaller tools that previously performed these tasks should remain as options to provide clients with greater ease. From a features and functionality perspective, I do not find missing features in InfoScale at this moment. However, I am not actively using Veritas, managing only legacy machines on older hardware. I am upgrading operating systems but not Veritas due to contract expiration and end-of-life status. The contract is not being renewed because the customer wants to move away. Since I have not logged into VCS since 2021 and transferred responsibilities to another team, I am unaware of features arriving in version 8 or beyond and cannot comment specifically on recent Veritas introductions.
Daksh Yamal - PeerSpot reviewer
Senior Software Engineer at Infosys
Centralized incident response has cut noise, improved morale, and protects revenue every day
PagerDuty Operations Cloud offers robust features including centralized alerting and incident response, on-call scheduling and escalation, automated remediation and runbooks, stakeholder communication during major incidents, and automation capability. Everything has been working exceptionally well with PagerDuty Operations Cloud. The features have been excellent. It is a spanning tool that has enabled us to operationalize reliability. Since rolling it out three years ago, we have cut MTTR by 35% and reduced on-call noise by 70% through AIOps correlation. For us, the main value of PagerDuty Operations Cloud lies less in paging and more in coordination, automation, and reducing the operational burden on engineers. Reducing the operational burden has improved morale among our engineers. They have been able to focus on other projects and tasks since they have saved considerable time, and consequently productivity in the organization has greatly improved. We have also seen faster incident response, lower MTTR, reduced alert noise, and decreased on-call burnout. Additionally, automation has reduced manual toil, with approximately 25 of our P2 incidents now being resolved or partially resolved by automation before an engineer touches them.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The best feature is that it supports high availability and automatic failover, which minimizes downtime and helps the environment reduce downtime and improve high availability for critical applications."
"It's a stable solution."
"From a recovery standpoint, InfoScale is excellent and easy to manage."
"It offers High Availability for many applications, including Oracle and SAP environment."
"InfoScale's ability to maintain data integrity and availability during a cyber event such as a ransomware attack is excellent."
"Over the last two years, we did not experience any application failover or receive alerts due to the immediate switchover mechanism in active-active mode that ensures no downtime, helping us significantly with confidence and trust in our organization."
"InfoScale does that all by itself without any dependency on different solutions."
"In a live incident scenario, the data replication process occurs in real-time, and compared to other products, this data replication feature works effectively, ensuring data availability, and we can implement this scenario using Veritas Volume Replication (VVR), which is the most usable feature in InfoScale for data replication."
"It reduces the amount of white noise. If something comes through, then it will alert somebody. However, if it's a bit of white noise that comes through at night, then it gets dealt with the next day. Everything is visible to everybody. It's not just a single person getting an SMS, then going, "Oh, I'm not going to worry about that." The visibility to everybody on the team is one of the great things about it because it reduces the white noise."
"PagerDuty Operations Cloud has positively impacted my organization by helping in faster incident detection and resolution with less downtime."
"PagerDuty Operations Cloud has positively impacted our organization by accelerating incident response and reducing MTTR by up to 27%, and we are also integrating AI and ML into PagerDuty Operations Cloud."
"PagerDuty Operations Cloud offers several best features including cloud-based hosting, reliable performance, and flexible expandability."
"PagerDuty has allowed us to identify issues and incidents within the infrastructure that we wouldn't have noticed otherwise."
"The initial setup is a simple process."
"PagerDuty Operations Cloud helps us manage production incidents beyond service outages, mostly high CPU utilization where we set alerts, application failures, pod issues in Kubernetes, and infrastructure-related alerts."
"Without PagerDuty Operations Cloud, we used other tools including CloudWatch alerting, but that did not help to resolve the issue; however, with PagerDuty Operations Cloud, I think it pointed the exact root cause, including which service is failing, based on PagerDuty Operations Cloud scripting."
 

Cons

"Based on my experience with support, I would rate them a nine, only because occasionally the first person I talk to does not know more than I do and it needs to be escalated to reach someone more knowledgeable."
"The primary concern is licensing cost, as the customer is unwilling to invest further and has begun cost-cutting measures."
"Many customers can see the benefit of InfoScale, but they are usually not able to purchase the product because the license cost is very high."
"It's very difficult to implement."
"Many customers can see the benefits of InfoScale, but they are usually not able to buy the products and solutions because of the licensing costs."
"While InfoScale is mainly used by enterprise-level customers, it does not inherently support many applications, which presents a scalability issue."
"My experience with pricing, setup cost, and licensing indicates that pricing is a little higher and should be reduced since most companies cannot afford it."
"It could be more stable and more secure."
"Everything is fine now with PagerDuty Operations Cloud, but one thing that they can do to improve is bring more integrations."
"I think PagerDuty Operations Cloud can be improved cost-wise as it is a bit high when compared with Opsgenie services that are offered by Jira, so I think if you can manage that part it will be good."
"They could include incident merging and alert grouping features in the product."
"Customer support can be improved. At times, we get a delay in response."
"The assigning and editing of the escalation policies could be improved."
"I have faced outages and latency in PagerDuty Operations Cloud, including notification delays, web dashboard issues, and majorly API integration failures, along with mobile notification problems such as latency and missed pushes, especially affecting specific regional users."
"The On-Call Teams feature could be better in terms of levels of conditions related to which team or member should get the responsibility of handling a matter or incident."
"PagerDuty could improve the event orchestration by enhancing features, such as easier condition setup inside the orchestration."
 

Pricing and Cost Advice

"Our clients pay for licensing on a yearly basis."
"The price is very high."
"If we wanted phone calls or additional SMSs, we would have to pitch up for those. They give us so many per month per user, then we have to pay extra if it goes over that."
"The cost is based on the package you select."
"The cost is quite high. But if you want to get a full-featured application and you have a big team..."
"The pricing may be about $1,000 per user."
"If you add more people, then you have to pay more, which is always a thing with the SaaS solutions."
"Licensing costs are around $700 a month, and the only additional costs, are phone costs in some instances."
"The solution is paid on a monthly basis and represents about 1% of the platform's budget."
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Top Industries

By visitors reading reviews
Financial Services Firm
20%
Manufacturing Company
9%
Media Company
7%
Computer Software Company
7%
Performing Arts
13%
Financial Services Firm
13%
Manufacturing Company
7%
Educational Organization
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise4
Large Enterprise5
By reviewers
Company SizeCount
Small Business28
Midsize Enterprise19
Large Enterprise70
 

Questions from the Community

What is your experience regarding pricing and costs for Veritas InfoScale Availability?
Does that include the licensing costs? It is really a real blocker in Turkey because of economic situations in Turkey. From a personal perspective, I would say nine. But from a business perspective...
What needs improvement with Veritas InfoScale Availability?
This is a question that is hard to answer because everyone is moving towards microservices and cloud native applications, and they are mostly running on Kubernetes or systems similar to Kubernetes....
What is your primary use case for Veritas InfoScale Availability?
To have high availability of data center resources, especially databases and applications, I needed data replicated from one data center to a disaster recovery data center or another data center, a...
What is your experience regarding pricing and costs for PagerDuty?
I would say the pricing is quite mid-range, but the setup cost and licensing can sometimes be a little challenging.
What needs improvement with PagerDuty?
The noise aspect of PagerDuty Operations Cloud could be better. What happens is if there is some sort of an issue occurring, it keeps on repeating and calling again and again. Once the alert is ack...
What is your primary use case for PagerDuty?
The main purpose of PagerDuty Operations Cloud is to receive alarms for real incident production critical issues. Whenever an incident happens, we get an alarm call or a phone call on our phone or ...
 

Also Known As

Veritas InfoScale Availability, Arctera InfoScale for Kubernetes
No data available
 

Overview

 

Sample Customers

Wayne State University, Zenith Mart
40% of the Fortune 100 TrustPagerDuty. Customers include: Slack, Intuit, Zendesk, Panasonic, Pinterest, Airbnb, eHarmony, McKesson, Comcast
Find out what your peers are saying about InfoScale vs. PagerDuty Operations Cloud and other solutions. Updated: April 2026.
899,283 professionals have used our research since 2012.