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Instana Dynamic APM vs Splunk ITSI (IT Service Intelligence) comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Jul 24, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Instana Dynamic APM
Ranking in Application Performance Monitoring (APM) and Observability
51st
Average Rating
7.6
Reviews Sentiment
7.5
Number of Reviews
14
Ranking in other categories
No ranking in other categories
Splunk ITSI (IT Service Int...
Ranking in Application Performance Monitoring (APM) and Observability
9th
Average Rating
8.4
Reviews Sentiment
6.6
Number of Reviews
64
Ranking in other categories
IT Alerting and Incident Management (6th)
 

Mindshare comparison

As of November 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Instana Dynamic APM is 1.0%, down from 1.0% compared to the previous year. The mindshare of Splunk ITSI (IT Service Intelligence) is 0.8%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability Mindshare Distribution
ProductMindshare (%)
Splunk ITSI (IT Service Intelligence)0.8%
Instana Dynamic APM1.0%
Other98.2%
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Muhammad Jawwad Hassan - PeerSpot reviewer
IT Consultant at Arcana Info
A really good GUI that is easy for non-technical users to understand
Our company uses the solution for one of our bank clients. We use App Connect middleware to monitor services and applications such as Docker, Kubernetes, MongoDB, and MS SQL Server. We also monitor the bottleneck for all servers.  We currently have 20 users at one of our branches. We plan to expand…
DS
Senior Consultant at a consultancy with 10,001+ employees
Service health has been monitored and visual insights support proactive telecom operations
The installation process is the first aspect I dislike about Splunk ITSI (IT Service Intelligence). If you do not configure it correctly, you will encounter issues in the search head. Because we use a distributed environment where each component has its own specific roles, installation is critical and requires careful attention. Splunk ITSI (IT Service Intelligence) is built with many applications. It is a compressed file, and when you extract the Splunk ITSI (IT Service Intelligence) app, you receive approximately 19 apps. Some applications, add-ons, and packages must be installed on specific components. If you do not configure an application correctly, it will not work. Sometimes we encounter issues during installation because of this complexity. I believe the installation process should be more uniform, meaning it could be deployed across all components to avoid post-installation issues. Sometimes after installation, you receive errors, and users cannot access Splunk ITSI (IT Service Intelligence). We have experienced this type of issue due to installation errors. I believe there is currently room for improvement regarding scalability. When we create Glass Tables containing many searches, the Glass Tables sometimes fail due to memory constraints, and we receive error pages. Splunk ITSI (IT Service Intelligence) should have a lightweight version to address these concerns. I would rate current scalability as medium.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The detailing of our application behavior and user experience is most valuable. In case there is an issue, we typically use Instana to figure it out. We can drill down to the application and figure out what's going on and where the issue is."
"With auto-discovery, we didn't need to consider much. We just installed the agent on the host and it was able to detect everything from the host level up to the service level, for whatever stack was installed, and that includes containers and dockers."
"It is a stable solution."
"The overall capabilities are the most valuable."
"It is user-friendly, but we encounter issues processing input and understanding the graphics, such as seeing a flatline without knowing the cause. When these problems occur, I have to contact my support team to address and fix them. Also, monitoring processing is good."
"It's great for monitoring services and applications."
"We can easily perform root cause analysis using the tool."
"The most valuable features are the monitoring with granularity by one second, which allows real-time data generation, and the fast implementation."
"It has saved a lot of time, made things more efficient, made budgeting easy, and made it enjoyable to learn and use as a tool."
"One of the excellent features is the service analyzer, which is truly impressive."
"Overall, it's a very stable product."
"We are quite pleased with its capabilities."
"Whatever I have explored has been beneficial."
"Splunk Episodes are valuable because it correlates and aggregates all the information, and you do not have one million events to look at and triage, so it is quite convenient."
"The solution's most valuable feature is the aggregation of the metrics and the relative ease of getting them away from search."
"The health scores and glass tables are extremely valuable and useful."
 

Cons

"The integration could be improved with more plugins or open API."
"The configuration of Instana Dynamic APM needs improvement because it requires quite a bit of work."
"We'd always like to see additional functionalities."
"Its SLI and SLA features need improvement in setting up alerts."
"PHP was less stable. The coverage of Python versions was maybe less than it could be, but we didn't have any stability issues with Python, as such."
"The solution's monitoring is pretty weak and should be improved."
"The App Connect middleware does not integrate with or show corresponding sub nodes."
"I think that Instana should improve the university and the certification process, so the users can find experts in Instana with their certification module process."
"We're getting alerts with delays of maybe five minutes, however, we'd like to see real-time alerting in the future."
"The license cost is expensive."
"The end-to-end visibility in Splunk ITSI is limited and has room for improvement."
"The solution should integrate more features in NEAP."
"Integration is the most critical area to improve in Splunk IT Service Intelligence (ITSI). It wasn't a great experience because you had to do a little back and forth to integrate the solution."
"ITSI could benefit from a security model that would allow operations team members to get involved in model building, KPI implementation, and model maintenance, while maintaining appropriate segregation of duties."
"One area where Splunk ITSI (IT Service Intelligence) has room for improvement is the high cost associated with it."
"Splunk ITSI lacks out-of-the-box solutions for enterprise users."
 

Pricing and Cost Advice

"The pricing is $1,200 per year which is a bit high compared to other vendors."
"Pricing is quite competitive. Dynatrace, AppDynamics, and New Relic were all several times more expensive than Instana, both the on-prem and the SaaS versions. Price-wise they are a lot more competitive than anyone else out there."
"Its pricing isn't a big pain point. Its pricing seems to be better than some of the other competing products in the market, but they also have some of the features and functionalities that are better than Instana."
"It's reasonably priced and manageable, especially for individuals who grasp the significance of application monitoring."
"Instana Dynamic APM is more affordable for small and medium-sized companies compared to other vendors."
"The solution is less expensive than one of its competitors."
"The solution's pricing is comparable to other products."
"The cost of the modules is a bit high for non-global companies, making it difficult for them to afford Splunk ITSI."
"Splunk ITSI is expensive; however, with the appropriate use case, it justifies the cost."
"Splunk ITSI is a pay-per-use service that is priced fairly based on the amount of data we use."
"Pricing was pretty good, and it is possible to just add on the features we want."
"Splunk is pretty expensive, but it gives you a decent insight into the data. It is easy to learn, and ITSI has a great interface. You can run those queries and pass the data. I"
"Splunk ITSI is a premium application and comes with a premium price tag."
"I wouldn't say there's been an issue with the solution's pricing because we went through the AWS marketplace and negotiated directly with Splunk."
"It would have been good if the product cost was much lower."
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Top Industries

By visitors reading reviews
Financial Services Firm
13%
Comms Service Provider
11%
Manufacturing Company
10%
Outsourcing Company
7%
Outsourcing Company
14%
Manufacturing Company
12%
Financial Services Firm
12%
Healthcare Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise6
Large Enterprise5
By reviewers
Company SizeCount
Small Business17
Midsize Enterprise8
Large Enterprise46
 

Questions from the Community

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What is your experience regarding pricing and costs for Splunk ITSI (IT Service Intelligence)?
From a pricing perspective, it is not that bad because we get it from a distributor and do not purchase it directly from Splunk. We get it from a distributor who gives the pricing to a partner and ...
What needs improvement with Splunk ITSI (IT Service Intelligence)?
Training the database could make Splunk ITSI (IT Service Intelligence) even better for my work. I sometimes feel a lag with Splunk ITSI (IT Service Intelligence). I gave it a nine out of ten.
What is your primary use case for Splunk ITSI (IT Service Intelligence)?
I have been using Splunk ITSI (IT Service Intelligence) for the last two to three years for my data handling. I do IT implementation with strong technical skills. I sometimes use Splunk ITSI (IT Se...
 

Overview

 

Sample Customers

Daxko Lifts Fitness Studios Through COVID Regulations with Quick Engineering PivotsAltissia Meets SLAs to Support Student DeadlinesImmocloud Unlocks Observability to Modernize Real EstateEnento Group Boosts Service Reliability with Real-Time Visibility into Application Performance Instana’s Observability for Amazon EKS Helps Yara Deliver Digital Farming Solutions
TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau
Find out what your peers are saying about Instana Dynamic APM vs. Splunk ITSI (IT Service Intelligence) and other solutions. Updated: November 2026.
920,929 professionals have used our research since 2012.