ISL Online vs TeamViewer Pilot [EOL] comparison

Why PeerSpot?

ISL Online and TeamViewer are both solutions in the Remote Access category. Additionally, 100% of ISL Online users are willing to recommend the solution, compared to 100% of TeamViewer users who would recommend it.

Comparison Buyer's Guide

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Executive SummaryUpdated on Mar 19, 2026

ISL Online and TeamViewer Pilot EOL are competitive products in remote support and assistance. While ISL Online has an advantage in pricing and simplicity of use, TeamViewer Pilot EOL offers extensive features that justify its higher cost.

Features: ISL Online is known for its strong remote control, security features, and multi-platform support. TeamViewer Pilot EOL offers augmented reality for visual guidance, innovative real-time scenarios, and a focus on visual support.

Ease of Deployment and Customer Service: ISL Online ensures easy deployment and reliable customer service, minimizing downtime. TeamViewer Pilot EOL requires a more complex setup but compensates with comprehensive support and an extensive knowledge base.

Pricing and ROI: ISL Online provides a cost-effective approach with transparent pricing, offering strong ROI with lower initial costs. TeamViewer Pilot EOL, despite its higher setup costs, delivers compelling ROI through advanced capabilities, making it valuable for those leveraging its features.

To learn more, read our detailed Remote Access Report (Updated: October 2026).

Buyer's Guide

Remote Access

October 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Intune

Featured Reviews

Anumula Hitesh

Senior Business Development Executive at Digitaltrack

Centralized device management has automated onboarding and improves remote security compliance

One thing I feel Microsoft Intune could improve is troubleshooting visibility. In many cases, when a policy or application deployment fails, the error messages are a bit generic. So, admins still spend time checking logs manually or testing on devices one by one. Compared to the simplicity of deployment, troubleshooting sometimes feels less mature. I also think reporting and real-time monitoring could be stronger. The dashboard gives useful information, but in large environments, many teams still depend on additional tools or scripts for deeper reporting and analytics. If I had to focus on one area first, I would probably choose troubleshooting and reporting. Deployment through Microsoft Intune is generally straightforward, but when something fails, identifying the exact root cause can still take more time than expected. Error messages are sometimes too generic, and admins often have to dig through logs, sync status, or multiple portals to understand what actually happened. I think user experience and policy management could also improve further. Microsoft Intune has become much better over the years, but sometimes the admin portal still feels fragmented because certain configurations open in different sections or redirect to older interfaces. For new admins, especially, it can take time to understand where everything is located. Another thing is policy conflict handling. In larger organizations, multiple device policies, compliance rules, and configuration profiles can overlap. When conflicts happen, the visibility is not always very clear, so admins spend time figuring out which policy actually won or caused the issue.

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ErikDas

Owner at Cherub

Easy to deploy, stable, scalable and safe

I previously used TeamViewer. ISL Online is definitely the better choice compared to TeamViewer, as it offers a more secure connection that does not involve peer-to-peer transport, and all data is encrypted. A single license for ISL Online costs about the same as TeamViewer but with multiple licenses, ISL Online is cheaper.

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UdaySiddu

Software Consultant at a tech vendor with 10,001+ employees

Good tech support

The location markings can appear incorrectly. If the customer shows his location on camera, on our machinery, but then moves it to another location and, subsequently, back to the original one, the location markings will appear incorrectly. We are talking about the augmented reality features. While I recommend the solution, the customer may face difficulties with screen sharing, such as occurs with our customers when it comes to working in an infrastructured area like a factory. We regularly get confused, as we also provide remote technical support. The initial setup is complex.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The ability to send configurations to our systems is valuable, particularly as we don't have a regular Windows AD server. Our current environment doesn't have a Windows AD, which limits our ability to push GPOs. However, this is where the solution can step in and help us push policies."

"The one feature we find most useful is the Mobile Application Manager. There are two types, we have the complete MDM and the Mobile Application Manager(MAM). We don't give our users phones, it is their own personal phone, and we need to allow them to have access to the company detail on their phone. We need to create a balance between their own personal data and the company data. We deploy the Mobile Application Manager for them so that we won't be able to interfere with their own personal data."

"The product has eased the deployment of Microsoft apps to the devices. We can manage it properly. We can control it and push the updates. Another company helped us with the deployment. However, we can do it internally."

"Microsoft Intune has transformed my organization; we are managing to scale the Intune deployment across all our regions efficiently, and it works perfectly for our needs."

"Remote control is the feature I like the most, as I can take control of devices so that we can work hands-on and create access with access restrictions."

"Intune has automated the deployment of patches and applications, which is more efficient and easier. It allows us to deploy applications, packages, Windows updates, and security updates like BitLocker encryption more efficiently and easily."

"Microsoft Intune is a scalable, secure, and cost-effective endpoint management solution that aligns with modern workplace needs."

"We are using the mobile feature, and we are also using MDM to lock the devices, to push restrictions, et cetera"

More Microsoft Intune pros

"It's much easier to connect with other services, and it's working great. We haven't had any problems."

"Good communication is a key to good business and ISL helps a lot."

"The most valuable feature is safety."

"Without ISL Online, I would not be able to work from home."

"We like drawing utilities inside ISL. That helps us mark specific regions on the screen, so that end users know what to focus on."

"We are just much more responsive, we can be faster, and we can support our customers in a better way because when they have a problem, we can be on their computer immediately."

"The code can be delivered in multiple ways, including an email with a link for an unattended connection."

"ISL Online is easy to use. It provides a single platform on which we can do everything, and it's very low maintenance. After installation, you don't need an IT manager or staff to watch over it. It's secure. It's most important for us."

More ISL Online pros

"Technical support has good responsiveness."

"It's easy enough to use."

"The most valuable feature is the ability to do a virtual reality kind of presentation where you're able to annotate scenes to illustrate what you mean when you're talking to a customer."

"Technical support has good responsiveness, although they have recently made modifications to their licensing model."

Cons

"We are facing issues with Apple products. With macOS and iOS, there are some difficulties with the updates because we cannot get full control of Apple products. In the case of Windows, it is fine, but in the case of Apple, we have some difficulties. We cannot control everything through Intune."

"Since the devices are configured over the Internet, whatever policy we apply from the compliance portal does not reflect immediately on the endpoint."

"There could be more competent processes and improvements in the policy space."

"Microsoft Intune needs to support out of the box Apple Managed Device and Apple Business Managed Device with zero-touch deployment capabilities, which is something competitors provide."

"The reporting and troubleshooting experience with Microsoft Intune could be improved because clearer and more detailed error reporting for failed policies or applications installed would make administration much easier, especially when diagnosing policy sync or device compliance issues across large environments."

"Software or patch management solutions must be complemented with something beyond Microsoft Intune because it doesn't upgrade or manage a list of integrated packages and lacks the capacity to upgrade all kinds of software on computers."

"Automation has room for improvement in Microsoft Intune for fixing some errors."

"The documentation about the custom image setup could be better. Although Microsoft provides the steps to configure Intune or set up or deploy Intune, it doesn't have much information related to custom images. If you ask, "how can we deploy the custom image?" There is no information. The steps they mention ask you to connect to your on-premises environment or create your own image on the cloud itself once there is connectivity. But I needed to go to multiple websites to get all this information. I had to figure out how to upload the custom image if you want to use the on-premise custom image for Cloud PC. If you have the proper subscription, you must have the right access, like global admin or owner. Then you can add your custom image to that. There are no steps mentioned over there. Microsoft Intune doesn't have Chrome browser support. I would like to have that support because they will want it if we pitch the product to clients."

More Microsoft Intune cons

"We miss the possibility to communicate via head-set in ISL. At the moment, we combine ISL for visual communication with Skype for verbal communication."

"They need to better advertise the features."

"There could be a section in the menu describing the new features and changes."

"What bothered me the most was that when I connected to the computer at the office, I was afraid that someone would turn on the monitor and watch what I was doing."

"I would like to be able to access and manage all brands of smartphones."

"They should improve the integrations with other incident management software to be able to send the link directly from these platforms."

"If there is an update or new feature on ISL Online, I don't know about it. I would be happy to receive a newsletter or notification of new features or updates."

"Updating the program could be improved. When they're pushing updates, you don't really know that there's an update available."

More ISL Online cons

"The location markings can appear incorrectly."

"It's quite power-hungry and some customers complain that it drains the batteries on their smartphones very quickly."

Pricing and Cost Advice

"Previously the price was $4 per month per user. Now it's $2.25 per user per month."

"With one user base license, we can use Intune for up to five devices. However, with Soti MobiControl, each license is tied to a single device, meaning one license is dedicated to one device only."

"Microsoft offers some licensing where it's included at no extra cost when customers are already using the licenses. In such a case, it's a really good value. If you have to buy the licensing for it, it's probably on par with other solutions. It isn't substantially more or less expensive. The great thing is that it is included in some of Microsoft's licensed packages. So, some customers don't have to spend additional money for it. Typically, most providers that support Intune do charge a management fee of some sort or some fee. Certainly, we're no exception."

"With our standard E5 agreement with Microsoft, there have been no pricing concerns. Introductory professional services, like a fast-track service, were included with our E5 membership, and there have been no additional costs."

"I liked the tool's pricing until P2 came into effect. I am unsure about the current value versus the cost of the new licensing model."

"For Microsoft 365 E5 clients, cost is not an issue as this product is one of the benefits."

"It's affordable. It's cheaper if you have an Office 365, E5, or E3 subscription because everything is there."

"This cost is approximately $30 USD per user per month."

More Microsoft Intune pricing and cost advice

"We have a pay-per-use license available for 500 minutes within one year for 95 Euros. However, this option is not popular. Alternatively, we can purchase a one-year license for 339 Euros; if we need two licenses, the cost is double, and for three licenses, the cost is triple with a ten percent discount. For 99 Euros a year, we can open multiple sessions on the same computer with a multi-session subscription."

"It is not an expensive product."

"We pay for the licensing monthly."

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Top Industries

By visitors reading reviews

Manufacturing Company

10%

Financial Services Firm

10%

Outsourcing Company

10%

Computer Software Company

Comms Service Provider

15%

Outsourcing Company

14%

Performing Arts

11%

Manufacturing Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	195
Midsize Enterprise	64
Large Enterprise	190

By reviewers
Company Size	Count
Small Business	7
Midsize Enterprise	1
Large Enterprise	1

No data available

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?

Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...

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What are the pros and cons of Microsoft Intune?

Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...

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How does Google Cloud Identity compare with Microsoft Intune?

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Comparisons

IBM MaaS360 vs Microsoft Intune

Compared 13% of the time

Jamf Pro vs Microsoft Intune

Compared 10% of the time

Workspace ONE UEM vs Microsoft Intune

Compared 5% of the time

Microsoft Entra ID vs Microsoft Intune

Compared 3% of the time

ManageEngine Endpoint Central vs Microsoft Intune

Compared 3% of the time

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TeamViewer vs ISL Online

Compared 22% of the time

Splashtop Remote Support vs ISL Online

Compared 17% of the time

Transmit Security vs ISL Online

Compared 10% of the time

Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) vs ISL Online

Compared 8% of the time

Zoho Assist vs ISL Online

Compared 5% of the time

More ISL Online Competitors

Microsoft Remote Desktop Services vs TeamViewer Pilot [EOL]

Compared 33% of the time

N-able Take Control vs TeamViewer Pilot [EOL]

Compared 29% of the time

TeamViewer vs TeamViewer Pilot [EOL]

Compared 15% of the time

ScreenConnect vs TeamViewer Pilot [EOL]

Compared 5% of the time

More TeamViewer Pilot [EOL] Competitors

Product Reports

Buyer's Guide

Microsoft Intune

October 2026

Download Microsoft Intune product report

Buyer's Guide

ISL Online

October 2026

Download ISL Online product report

Buyer's Guide

Remote Access

October 2026

Download TeamViewer Pilot [EOL] product report

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager

No data available

Overview

Microsoft Intune is a cloud-based service designed for device management, security, and compliance. It supports automation and facilitates endpoint management for Windows, iOS, and Android devices, ensuring data protection and efficient policy enforcement.

Microsoft Intune offers seamless integration with tools like Windows Autopilot to automate device setup and deployment. Integrated with Azure Active Directory, it enhances policy management while providing robust reporting and analytics tools for compliance tracking. Despite its intuitive interface aimed at simplifying navigation and device security management, there are challenges such as compatibility issues with Linux and Mac, limited policy support for Android, and demands for better third-party integration. It's widely used for both corporate-owned devices and BYOD scenarios in dynamic IT environments.

What are the key features of Microsoft Intune?

Windows Autopilot: Automates device setup for rapid deployment.
Azure Active Directory Integration: Enhances user policy management.
Reporting and Analytics: Improves compliance visibility.
Mobile Application Management: Ensures app security without compromising personal data.
Cloud-Based Management: Allows management from any location.

What benefits and ROI can users expect?

Time Efficiency: Automation reduces time in policy enforcement and configuration updates.
Enhanced Security: Ensures data protection across corporate-owned and BYOD devices.
Improved Compliance: Advanced reporting tools enhance compliance visibility.
Flexible Management: Cloud-based nature supports management from any location.

In industries such as finance and healthcare, Microsoft Intune is implemented to ensure data protection and compliance with regulatory standards. Manufacturing sectors utilize Intune for managing a distributed workforce across global locations, while educational institutions employ it to secure and manage devices in learning environments supporting both students and faculty.

Microsoft

ISL Online provides secure, cross-platform remote access and user-friendly features. Its unattended access and robust security options enhance IT operations without needing user interaction, making it ideal for versatile applications.

ISL Online stands out with its comprehensive remote access capabilities, facilitating controlled, secure connections across numerous platforms. Its ease of setup and stability make it a trusted option for diverse customers, enabling organized computer management and efficient customer support. Cloud and on-premise hosting flexibility underlines its adaptability in varied environments. The platform's strong unattended access mechanisms, seamless file transfer capabilities, and intuitive utilities such as drawing tools ensure efficient remote sessions. Strong encryption and generated security codes underscore its commitment to maintaining high security standards.

What are the key features of ISL Online?

Secure Remote Access: Allows control without user interaction.
Platform Versatility: Compatible with multiple systems.
Unattended Access: Enables efficient access when users are absent.
File Transfer: Provides seamless data exchange.
Intuitive Drawing Tools: Facilitates communication and collaboration.
Categorized Computer Management: Enhances IT efficiency.

What benefits can be expected when evaluating ISL Online?

High Security: Offers reliable encryption and code generation.
Stability: Users report robust performance during sessions.
Ease of Setup: Quick and straightforward configuration.
Cloud and On-Premise Flexibility: Supports different deployment models.
Efficient Customer Support: Improved response times and issue resolution.

ISL Online is widely used for remote technical support and customer assistance, enabling IT firms and managed service providers to remotely manage client devices and troubleshoot server issues. Government offices and broadcasting entities rely on it for secure access to unattended servers. ERP system providers benefit from its problem-solving and seamless file transfer capabilities, while cross-platform compatibility supports integration into unique IT environments, enhancing client interactions.

ISL Online

TeamViewer Pilot [EOL] offered augmented reality technology to support remote assistance across multiple industries. Designed to connect people needing help with experts who provide guidance visually via smart devices.

TeamViewer Pilot [EOL] facilitated remote troubleshooting and maintenance by allowing technicians to view and interact with a user's environment through their smartphone or tablet camera. Leveraging AR, it enabled experts to annotate live video feeds, making problem-solving more efficient. Ideal for fields requiring hands-on advice and complex maintenance challenges, it bridged communication gaps between locations, enhancing efficiency and support quality.

What were the most valuable features?

Augmented Reality Guidance: Provided real-time visual assistance through live video and AR annotations.
Cross-platform Compatibility: Supported use on multiple devices and operating systems for wide accessibility.
Secure Data Transmission: Ensured that communications were encrypted for secure interactions.
Scalable for Teams: Designed to be easily integrated into workflows, accommodating team sizes and structures.

What benefits or ROI should users consider?

Improved Efficiency: Reduced downtime through fast and effective problem resolution.
Cost Savings: Minimized the need for on-site visits, leading to reduced travel expenses.
Enhanced Collaboration: Fostered better teamwork with clear and direct visual communication.
Customer Satisfaction: Led to higher satisfaction with quicker service response times.

TeamViewer Pilot [EOL] found applications in industries like manufacturing, where it helped maintenance teams troubleshoot machinery. In technical support, customer service teams used it to resolve issues needing expert visuals. Healthcare professionals leveraged it for remote diagnostics and consultations, enhancing patient care and operational efficiency.

TeamViewer

Sample Customers

Mitchells and Buzzers, Callaway

Mitsubishi Chemicals, Konica Minolta, Raifeissen bank, Terpel, Singtel, Teleroute, SOS Kinderdorf, Arsys, EMAAR, Dutco, Alterdata

Information Not Available

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