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ITRS Geneos vs LiveNX comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Mar 1, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ITRS Geneos
Ranking in Network Monitoring Software
38th
Ranking in IT Infrastructure Monitoring
28th
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
58
Ranking in other categories
Application Performance Monitoring (APM) and Observability (33rd)
LiveNX
Ranking in Network Monitoring Software
29th
Ranking in IT Infrastructure Monitoring
36th
Average Rating
7.2
Reviews Sentiment
5.8
Number of Reviews
10
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of September 2026, in the Network Monitoring Software category, the mindshare of ITRS Geneos is 0.6%, up from 0.5% compared to the previous year. The mindshare of LiveNX is 1.0%, up from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Network Monitoring Software Mindshare Distribution
ProductMindshare (%)
LiveNX1.0%
ITRS Geneos0.6%
Other98.4%
Network Monitoring Software
 

Featured Reviews

Ravi ShankarSundarasan - PeerSpot reviewer
Senior Enterprise Cloud Architect at Blue Yonder
Real-time monitoring has improved incident response and supports proactive anomaly detection
The advantages and strong points of ITRS Geneos for me personally are seamless integration with existing systems as well as upcoming modern systems. The user interface is really good. From a management point of view, these are the key aspects with respect to the user interface and seamless integration. We get very good community support for this product. ITRS Geneos has impacted my organization positively, and I would rate it 4.5 out of 5.
Ashwani Bansal - PeerSpot reviewer
Senior Solution Consultant at Orange
Network management and diagnostics improved through effective monitoring and reporting capabilities
The solution is handy. I have not used that particular feature. Maintenance is required for the system. If you want to use something on the endpoints or end-user devices, then using LiveAction LiveNX in place of other tools would be quite beneficial. The solution impacts operational costs and resources. On a scale of 1-10, I rate LiveAction LiveNX a nine.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"One of the most valuable features of ITRS Geneos is the active time feature that helps with the trading applications that I support."
"ITRS is the best monitoring tool I have used so far."
"The built-in plug-ins allow administrators to easily configure monitoring components for market data systems such as Thomson Reuters Enterprise Platform and SRLabs Wombat (formerly NYSE)."
"Geneos automatically sends email notifications when any batch job fails, the database is down or the website is down. It is automatically monitoring everything and reduces manual effort."
"Complete end-to-end monitoring of apps and infrastructure with key performance metrics to identify and reduce transaction latencies."
"It allowed us to deal with incidents in real time, reducing the impact on the business by allowing them to keep trading, therefore not losing money."
"The solution's log monitoring and alerting mechanisms are very user-friendly and easy to plug and play."
"The Netprobe is so lightweight compared to the agents that most monitoring tools use. It's really superior to the competition. The agent that is used by almost every competitive tool takes a lot more system resources. It's slower and it requires a greater effort and more compromises in terms of security to install on the monitored servers. With Geneos, because it lives outside the code, it is far easier and far less taxing on the monitored systems."
"The intention and the idea of the filter is great, but it is far, far away from good and perfect."
"One of the valuable features is the ability to create CLI scripts on the fly to fix any issues. We were using it for QoS modeling to ensure that we were properly modeling QoS, and it basically said here is what you need to fix to get this QoS done, whether it is ACL or something else. It would either push or recommend. If you have the right credentials, you could also push. It is very good if you are a Cisco shop. It gives you reporting, latency, and bandwidth utilization for your applications, so you can do good capacity management planning. There are a lot of pieces that LiveNX can give you. It is a total NPM solution for SD-WAN."
"There are many positive attributes, and it's the best of the best."
"We provide a tool for our customers to manage their reports. It's an extremely highly featured platform capable of producing a lot of data. We spent quite a long time working with customers and LiveAction to create template reports, and they're very good and configurable. You get a lot of data if you don't configure them."
"It is very good if you are a Cisco shop; it gives you reporting, latency, and bandwidth utilization for your applications, so you can do good capacity management planning."
"All in all, LiveAction LiveNX has become an indispensable tool for maintaining and improving our network's reliability and performance, ultimately supporting our organization's goal of providing timely and dependable delivery services."
"If you're looking for a tool that will solve your problems in a short period of time more effectively, LiveNX is the right tool."
"Its analytical capability is really good."
 

Cons

"At the moment Geneos is excellent and handling real time monitoring, however not great at doing historical reporting."
"The graphical interface is nice but could be improved."
"Their cloud monitoring solution needs to be improved. I have already given them the feedback that it's not capable of meeting the latest technology needs."
"Sometimes there were issues with the database. If the database logging was high then the gateway would be slow."
"ITRS Geneos cloud monitoring is very weak and can use improvement."
"I believe the product has to improve on reporting."
"Sometimes, if there is a lot of data coming onto the servers, we have observed a little bit of slowness on the gateway servers which are doing the ITRS dashboard monitoring."
"I would really like to see something from the Geneos side to set up automated reporting from ITRS."
"Sometimes the solution does not register devices properly and that is a bug."
"They have some unique functionality but they need to create a more simplified UI."
"The only downside to this software is the price; it's a very pricey solution and very expensive, and it requires a good amount of resources in terms of server memory."
"Improved documentation and more responsive customer support can help in addressing issues faster."
"This is a horrible solution and I think everything needs to be improved."
"The customer service and technical support of LiveAction LiveNX are rated at 4 out of 10."
"The tool crashes sometimes when we try to pull reports simultaneously."
"Maintenance is required for the system."
 

Pricing and Cost Advice

"Based on feedback from colleagues and friends working in the financial sector, Geneos is relatively costly. Many companies have been switching from Geneos to Dynatrace, Sysdig, or other monitoring tools in the past two years because of the price."
"Its price is reasonable. It isn't too expensive, and it isn't too cheap, but it also depends on a company's volume and negotiation."
"The product is priced quite high. There are pricing options for customers based on the size of the environment and plug-ins used by the monitoring system."
"When I first came in, their pricing was very high. ITRS had a high expectation of what their price should be based on perceived value. I think they have been realizing, more recently, that there are other competitors, so their pricing is a lot better. Licensing for on-premise is okay, however I feel there is quite some work to be done for cloud and containers. We're still working with them to try and work out what that pricing should look like."
"Pricing is the touchy subject, even here. Upper management always wants us to find a cheaper solution. But we have so much integrated with ITRS... It's expensive, but it does its job very well. And you set it and go."
"The pricing is fairly market-related. They have been very lenient because we have been working with them for so long. An example is that we're currently migrating some of our services to AWS, and they've given us a grace period for some of the things to help with the migration and not to grow additional costs while we are migrating, but it's still on par with the market."
"Given our spend and the amount of service we have in it, the pricing is quite reasonable."
"The organization is not just purchasing a license for the product, but also managing services and professional services from ITRS. Another factor is if the implementation is going to be in production, non-production, or both."
"The solution is fairly expensive compared to other products."
"We use the free version."
"It's very expensive."
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Top Industries

By visitors reading reviews
Financial Services Firm
49%
Outsourcing Company
10%
Construction Company
7%
Computer Software Company
4%
Outsourcing Company
11%
Manufacturing Company
10%
Financial Services Firm
9%
Comms Service Provider
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise12
Large Enterprise40
By reviewers
Company SizeCount
Small Business1
Large Enterprise9
 

Questions from the Community

What is your experience regarding pricing and costs for ITRS Geneos?
I do not have the pricing information because it lies with the finance team.
What needs improvement with ITRS Geneos?
I do not see much room for improvement. Support for data cloud platforms could be great. Modern cloud platforms and data cloud platforms require more attention from the product.
What is your primary use case for ITRS Geneos?
I was using ITRS Geneos at HSBC. I have been using this product for more than two years. I have 20 years of experience working in IT with software in general. I am working with an on-premises deplo...
What needs improvement with LiveAction LiveNX?
The solution could be enhanced by implementing custom patterns for each customer.
What is your primary use case for LiveAction LiveNX?
The customers use LiveAction LiveNX for network monitoring and management purposes.
What advice do you have for others considering LiveAction LiveNX?
I work as an integrator with LiveAction LiveNX. Most customers prefer deploying it on premises rather than in the cloud. The advanced diagnostics capabilities, including flow-based surveillance and...
 

Comparisons

 

Also Known As

Geneos
LiveNX
 

Overview

 

Sample Customers

ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.
Tampa Electric, Digital First Media, Allscripts, Boxwood Technology
Find out what your peers are saying about ITRS Geneos vs. LiveNX and other solutions. Updated: September 2026.
913,076 professionals have used our research since 2012.