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ITRS Geneos vs ManageEngine IT360 comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Oct 9, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ITRS Geneos
Ranking in Network Monitoring Software
37th
Ranking in IT Infrastructure Monitoring
32nd
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
58
Ranking in other categories
Application Performance Monitoring (APM) and Observability (34th)
ManageEngine IT360
Ranking in Network Monitoring Software
79th
Ranking in IT Infrastructure Monitoring
73rd
Average Rating
8.4
Reviews Sentiment
7.5
Number of Reviews
5
Ranking in other categories
IT Asset Management (24th)
 

Mindshare comparison

As of November 2026, in the Network Monitoring Software category, the mindshare of ITRS Geneos is 0.7%, up from 0.5% compared to the previous year. The mindshare of ManageEngine IT360 is 0.6%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Network Monitoring Software Mindshare Distribution
ProductMindshare (%)
ITRS Geneos0.7%
ManageEngine IT3600.6%
Other98.7%
Network Monitoring Software
 

Featured Reviews

Ravi ShankarSundarasan - PeerSpot reviewer
Senior Enterprise Cloud Architect at Blue Yonder
Real-time monitoring has improved incident response and supports proactive anomaly detection
The advantages and strong points of ITRS Geneos for me personally are seamless integration with existing systems as well as upcoming modern systems. The user interface is really good. From a management point of view, these are the key aspects with respect to the user interface and seamless integration. We get very good community support for this product. ITRS Geneos has impacted my organization positively, and I would rate it 4.5 out of 5.
ZM
It manager at PTC (Public Telecomuncation Corporation)
Good monitoring and alerting capability, and it is easy to deploy
This solution is good for configuration management. The monitoring capability is easy to use and it can be done without any training. ManageEngine is easy to deploy. It is easy to identify and collect information from all of the nodes on the network. The alerting capability is good and it will send out emails.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I would say that it is an easy-to-use monitoring tool. Amongst the available monitoring tools, it is a really good option."
"It's a very effective and productive tool, and avoids any major incidents."
"One of the most valuable features is that it can be configured by non-developers. It doesn't require development expertise to configure it."
"Tons of default modules which are available out of the box"
"I always appreciate Geneos's stability and ease of use."
"It’s very easy to install and setup, offers high scalability, and has a low resource use."
"Our support team can monitor our applications and servers easily and we were able to reduce the time in finding errors and providing a solution."
"The 'start of day' (SOD) and 'end of day' (EOD) checks were automated by using this tool, thus reducing the amount of manual work needed by almost two hours per day."
"The primary use case of this solution is to manage and to protect the web servers, the mail server, and the website in my company."
"The technical support is good."
"It is easy to identify and collect information from all of the nodes on the network."
"I would suggest you use this product as it's easy for administration, and is based on distributed model support."
"The product helps users stay on top of gaining insight into the active directory, permissions and security sets, and user group policy changes."
"Customer Service: Absolutely fantastic."
"All I know is that when it comes to managing the active directory, ManageEngine is something I consider to be the best."
"The monitoring capability is easy to use and it can be done without any training."
 

Cons

"Some aspects of dashboarding are very proprietary and it makes it difficult, at times, to replicate your work easily."
"It needs to have better middleware integration for things such as application and Microsoft SQL servers."
"The main feature that needs work is the Dashboard designer. Currently we have to export metrics data in real-time into some other visualization tools in order to get better picture and have a bit more functional dashboard."
"The main feature that needs work is the Dashboard designer."
"Currently the dashboard does not have the capability of providing different status levels, and this needs to be updated."
"We all look at the same things - CPU, disk space, paging stats, service status with RAG status on each. That could be provided straight out, saving significant time."
"In some cases Netprobe can be unstable."
"Its web monitoring capability is very hard to use especially if there is authentication involved."
"We would like to have support for integration with ServiceDesk."
"ManageEngine needs to fix the downtime scheduler for SNMP monitored devices. Alarms are still generated for the devices placed into scheduled maintenance."
"This is because of the lack of available technical knowledge in terms of competence and maximizing the power of the product."
"The product could use more intelligence, automation and general availability of product information."
"The GUI could be improved."
"The ManageEngine features could improve to show graphs of the traffic and network utility."
 

Pricing and Cost Advice

"When I first came in, their pricing was very high. ITRS had a high expectation of what their price should be based on perceived value. I think they have been realizing, more recently, that there are other competitors, so their pricing is a lot better. Licensing for on-premise is okay, however I feel there is quite some work to be done for cloud and containers. We're still working with them to try and work out what that pricing should look like."
"Pricing is the touchy subject, even here. Upper management always wants us to find a cheaper solution. But we have so much integrated with ITRS... It's expensive, but it does its job very well. And you set it and go."
"Pricing and licensing is based on the requirements."
"I can say it's not that cheap because the licensing is a little bit costly"
"Given our spend and the amount of service we have in it, the pricing is quite reasonable."
"ITRS Geneos is not a cheap tool. It's a moderate price for the banking industry. The reason we are not able to add the ITRS monitoring tool for the non-banking industries, and non-finance industries, is that the pricing is too high."
"The market tools are on par with this solution, but if the solution included more features, then it would be well within the range for the cost."
"The organization is not just purchasing a license for the product, but also managing services and professional services from ITRS. Another factor is if the implementation is going to be in production, non-production, or both."
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Top Industries

By visitors reading reviews
Financial Services Firm
45%
Outsourcing Company
10%
Construction Company
8%
Manufacturing Company
6%
Construction Company
26%
Comms Service Provider
20%
Manufacturing Company
7%
Computer Software Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise12
Large Enterprise40
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for ITRS Geneos?
I do not have the pricing information because it lies with the finance team.
What needs improvement with ITRS Geneos?
I do not see much room for improvement. Support for data cloud platforms could be great. Modern cloud platforms and data cloud platforms require more attention from the product.
What is your primary use case for ITRS Geneos?
I was using ITRS Geneos at HSBC. I have been using this product for more than two years. I have 20 years of experience working in IT with software in general. I am working with an on-premises deplo...
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Also Known As

Geneos
IT360
 

Overview

 

Sample Customers

ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.
Khimji Ramdas, RME Global, Bank of Namibia, DORMA, PMSI, National Commodities Exchange, EMA, Redstone, First Source
Find out what your peers are saying about ITRS Geneos vs. ManageEngine IT360 and other solutions. Updated: November 2026.
920,769 professionals have used our research since 2012.