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ITRS Geneos vs NETSCOUT InfiniStreamNG comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Oct 10, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ITRS Geneos
Ranking in Network Monitoring Software
38th
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
58
Ranking in other categories
Application Performance Monitoring (APM) and Observability (33rd), IT Infrastructure Monitoring (28th)
NETSCOUT InfiniStreamNG
Ranking in Network Monitoring Software
72nd
Average Rating
8.4
Number of Reviews
13
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of September 2026, in the Network Monitoring Software category, the mindshare of ITRS Geneos is 0.6%, up from 0.5% compared to the previous year. The mindshare of NETSCOUT InfiniStreamNG is 0.6%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Network Monitoring Software Mindshare Distribution
ProductMindshare (%)
ITRS Geneos0.6%
NETSCOUT InfiniStreamNG0.6%
Other98.8%
Network Monitoring Software
 

Featured Reviews

Ravi ShankarSundarasan - PeerSpot reviewer
Senior Enterprise Cloud Architect at Blue Yonder
Real-time monitoring has improved incident response and supports proactive anomaly detection
The advantages and strong points of ITRS Geneos for me personally are seamless integration with existing systems as well as upcoming modern systems. The user interface is really good. From a management point of view, these are the key aspects with respect to the user interface and seamless integration. We get very good community support for this product. ITRS Geneos has impacted my organization positively, and I would rate it 4.5 out of 5.
Michael Gideon Genita - PeerSpot reviewer
Associate System Engineer at SMS Global Technologies, Inc.
Easy to set up with good documentation and helpful support
I'm using it for a customer The packet flow switch is the most valuable aspect of the solution.  It's an easy product to set up. We can scale the solution if we need to. It's stable.  The documentation is well-written and quite useful. It's compatible with other products.  Under the pocket flow…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"This is the most amazing monitoring tool I've ever worked with, because it allows you to monitor a lot of things and also to address the issue and assign it to someone so everyone will know it's being investigated."
"It allowed us to deal with incidents in real time, reducing the impact on the business by allowing them to keep trading, therefore not losing money."
"Switching over to using a Geneos dashboard, we completely eliminated all manual effort and it was a huge time saver."
"Customer service delivered by ITRS is to the highest standards from all points of view."
"The monitoring of queues which helps us to stay ahead of issues and fix them before users start complaining."
"ITRS Geneos provides peace of mind by mentoring our processes and applications."
"We use Geneos to monitor our own development and production environments, and due to its automation capabilities we are able to automatically restart failed processes and alert our developers to issues in our applications and infrastructure without traditional eyes on glass monitoring."
"The automated alerting system really reduces the mean time to respond for an incident failure, with on-call engineers and support teams getting notified before an incident happens."
"If you are looking for a good application monitoring and packet analysis tool, you can strategically use NETSCOUT to get it done."
"I love the single pane of glass view. It makes it easier to not have to navigate everywhere. It allows more simplistic visibility, without having to go from tool to tool to tool, or from window to window to window."
"An issue that used to take days is now fixed within minutes to an hour."
"We use it for monitoring whenever we update a new circuit or site."
"The tool has the ability to look back within a month's data. It is very easy to navigate within the tool and troubleshoot the problem, compared to other solutions that we've used in the past."
"Because we are doing proactive monitoring instead of reactive, the end users don't even see that there is something wrong."
"We are attracting customers in good sized numbers as we advertise and market this solution."
"The ability to troubleshoot customers' connectivity has been very beneficial."
 

Cons

"Sometimes, if there is a lot of data coming onto the servers, we have observed a little bit of slowness on the gateway servers which are doing the ITRS dashboard monitoring."
"I think there's a very steep learning curve with the product."
"Backward compatibility with deprecated features and in-system documentation on what configuration areas are needed to be updated can be improved."
"The main feature that needs work is the Dashboard designer. Currently we have to export metrics data in real-time into some other visualization tools in order to get better picture and have a bit more functional dashboard."
"I would like better access to the data that is being collected."
"As far as I know, ITRS does not have integration with any version control system."
"I would really like to see something from the Geneos side to set up automated reporting from ITRS."
"They have the Webslinger solution where you can see when something is alerting. It's a little bit cumbersome."
"Only problems that we have had are fiber issues going into the TAPs or vSTREAMs, which are usually local site issues."
"It's not able to communicate with our probes."
"The technology goes end-of-life on us every year, which is why I am looking forward to vSTREAM."
"I'd like them to make the product more user-friendly."
"There is a timeout feature that we have been asking for awhile."
"The monitoring and reporting tool needs improvement."
"The solution is not great, but it is not bad."
"The stability depends on who is using the tool, because you only can get as much out of the tool as you put into it. There are a lot of patches for this particular environment, so you have to keep on them. If you lose track of them, then the product is not useful anymore."
 

Pricing and Cost Advice

"The market tools are on par with this solution, but if the solution included more features, then it would be well within the range for the cost."
"Its price is reasonable. It isn't too expensive, and it isn't too cheap, but it also depends on a company's volume and negotiation."
"I can say it's not that cheap because the licensing is a little bit costly"
"Based on feedback from colleagues and friends working in the financial sector, Geneos is relatively costly. Many companies have been switching from Geneos to Dynatrace, Sysdig, or other monitoring tools in the past two years because of the price."
"The pricing seems reasonable. We're happy enough with it."
"Given our spend and the amount of service we have in it, the pricing is quite reasonable."
"When I first came in, their pricing was very high. ITRS had a high expectation of what their price should be based on perceived value. I think they have been realizing, more recently, that there are other competitors, so their pricing is a lot better. Licensing for on-premise is okay, however I feel there is quite some work to be done for cloud and containers. We're still working with them to try and work out what that pricing should look like."
"Pricing and licensing is based on the requirements."
"The price is a little high."
"I would like it to be more scalable with less spend."
"To capture more with the solution that we bought, you have to buy another InfiniStreamNG, and there are only four ports in the back."
"The scalability is good, but it comes at a cost. E.g., if you need 100 InfiniStream because you are sending gigs or terabytes of data to one InfiniStream, then you will have to purchase another InfiniStream, which are not cheap."
"This product could be cheaper."
"It can be scalable. It just costs too much. With a company as big as ours, it gets too expensive to accommodate every single site."
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Top Industries

By visitors reading reviews
Financial Services Firm
49%
Outsourcing Company
10%
Construction Company
8%
Computer Software Company
4%
Outsourcing Company
15%
Manufacturing Company
12%
Construction Company
12%
Comms Service Provider
11%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise12
Large Enterprise40
By reviewers
Company SizeCount
Midsize Enterprise1
Large Enterprise8
 

Questions from the Community

What is your experience regarding pricing and costs for ITRS Geneos?
I do not have the pricing information because it lies with the finance team.
What needs improvement with ITRS Geneos?
I do not see much room for improvement. Support for data cloud platforms could be great. Modern cloud platforms and data cloud platforms require more attention from the product.
What is your primary use case for ITRS Geneos?
I was using ITRS Geneos at HSBC. I have been using this product for more than two years. I have 20 years of experience working in IT with software in general. I am working with an on-premises deplo...
Ask a question
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Also Known As

Geneos
InfiniStreamNG, NETSCOUT ISNG, Infinistream
 

Overview

 

Sample Customers

ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.
U.S. Department of Defense
Find out what your peers are saying about ITRS Geneos vs. NETSCOUT InfiniStreamNG and other solutions. Updated: September 2026.
913,683 professionals have used our research since 2012.