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ITRS Geneos vs NETSCOUT InfiniStreamNG comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 10, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ITRS Geneos
Ranking in Network Monitoring Software
40th
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
58
Ranking in other categories
Application Performance Monitoring (APM) and Observability (31st), IT Infrastructure Monitoring (28th)
NETSCOUT InfiniStreamNG
Ranking in Network Monitoring Software
73rd
Average Rating
8.4
Number of Reviews
13
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of August 2026, in the Network Monitoring Software category, the mindshare of ITRS Geneos is 0.6%, up from 0.5% compared to the previous year. The mindshare of NETSCOUT InfiniStreamNG is 0.5%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Network Monitoring Software Mindshare Distribution
ProductMindshare (%)
ITRS Geneos0.6%
NETSCOUT InfiniStreamNG0.5%
Other98.9%
Network Monitoring Software
 

Featured Reviews

Ravi ShankarSundarasan - PeerSpot reviewer
Senior Enterprise Cloud Architect at Blue Yonder
Real-time monitoring has improved incident response and supports proactive anomaly detection
The advantages and strong points of ITRS Geneos for me personally are seamless integration with existing systems as well as upcoming modern systems. The user interface is really good. From a management point of view, these are the key aspects with respect to the user interface and seamless integration. We get very good community support for this product. ITRS Geneos has impacted my organization positively, and I would rate it 4.5 out of 5.
Michael Gideon Genita - PeerSpot reviewer
Associate System Engineer at SMS Global Technologies, Inc.
Easy to set up with good documentation and helpful support
I'm using it for a customer The packet flow switch is the most valuable aspect of the solution.  It's an easy product to set up. We can scale the solution if we need to. It's stable.  The documentation is well-written and quite useful. It's compatible with other products.  Under the pocket flow…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"ITRS Geneos provides peace of mind by mentoring our processes and applications."
"It's definitely the best solution that I've used, as far as real-time monitoring goes."
"Geneos gives us visibility on all of our systems at once and we can build dashboard views to monitor transactions moving from one system to another."
"It's a great and powerful tool."
"The ITRS central Help Desk is absolutely awesome."
"Complete end-to-end monitoring of apps and infrastructure with key performance metrics to identify and reduce transaction latencies."
"One thing we're utilizing in Geneos is the Gateway-SQL. That's really helpful for us. Using Gateway-SQL, we are able to merge two different views into one. Suppose we have to check something in the log and that we have to check something in the database and do a comparison before publishing a result. We can achieve that using Gateway-SQL."
"Switching over to using a Geneos dashboard, we completely eliminated all manual effort and it was a huge time saver."
"The most valuable features are speed and cost."
"This solution has cut our overall troubleshooting time, sometimes going down to a few hours over what might have taken one to two days to fully troubleshoot an issue, and it has helped to increase our application uptime as we try to keep the five nines."
"The ability to troubleshoot customers' connectivity has been very beneficial."
"It helps us to assist our customers to isolate problems. If it is us who is having the problem, then we can use it to streamline the process."
"It is very rock solid, and we hardly have any hardware issues."
"The product is stable. I have never had any issue where we have lost an InfiniStream, or visibility from that particular InfiniStream, throughout the bank."
"The packet flow switch is the most valuable aspect of the solution."
"We use it for monitoring whenever we update a new circuit or site."
 

Cons

"I would really like to see something from the Geneos side to set up automated reporting from ITRS."
"Mobile phone integration is probably not as rich as it could be."
"I would really like to see something from the Geneos side to set up automated reporting from ITRS. We have to send reporting to management every day. To do that we have to check the dashboard and then we have to report whether everything is fine or not. In the future, I want something, some reporting kind of feature in ITRS, where it can collect all the data and mention what is green, what is amber, what is red in a report."
"Still, it’s not that easy to create stuff to help with visibility and dashboarding in Geneos."
"Its web monitoring capability is very hard to use especially if there is authentication involved."
"One area where there is room for improvement is the log file. I would like to be able to do a pre-run on the log files. When you are testing log files for regular expressions, it would be good to be able to do a quick check up front on that side of things before you release that into production."
"For the last year or two, I've been asking the vendor about the mobile app."
"Their cloud monitoring solution needs to be improved. I have already given them the feedback that it's not capable of meeting the latest technology needs."
"The monitoring and reporting tool needs improvement. Users want more information, such as the level of detail when doing a packet analysis. They want more detail to be able to isolate down to a specific point."
"The monitoring and reporting tool needs improvement."
"The NetFlow Collectors could handle more flows per minute."
"Only problems that we have had are fiber issues going into the TAPs or vSTREAMs, which are usually local site issues."
"It's not able to communicate with our probes."
"The technology goes end-of-life on us every year, which is why I am looking forward to vSTREAM."
"It can be scalable. It just costs too much."
"There is a timeout feature that we have been asking for awhile."
 

Pricing and Cost Advice

"Pricing and licensing is based on the requirements."
"The product is priced quite high. There are pricing options for customers based on the size of the environment and plug-ins used by the monitoring system."
"ITRS Geneos is not a cheap tool. It's a moderate price for the banking industry. The reason we are not able to add the ITRS monitoring tool for the non-banking industries, and non-finance industries, is that the pricing is too high."
"The organization is not just purchasing a license for the product, but also managing services and professional services from ITRS. Another factor is if the implementation is going to be in production, non-production, or both."
"It is expensive. They have to look at the model around when we move to cloud and how that's going to work. The licensing cost does pay off because of the improvements in support to our business."
"The pricing is fairly market-related. They have been very lenient because we have been working with them for so long. An example is that we're currently migrating some of our services to AWS, and they've given us a grace period for some of the things to help with the migration and not to grow additional costs while we are migrating, but it's still on par with the market."
"I can say it's not that cheap because the licensing is a little bit costly"
"Pricing is the touchy subject, even here. Upper management always wants us to find a cheaper solution. But we have so much integrated with ITRS... It's expensive, but it does its job very well. And you set it and go."
"The price is a little high."
"This product could be cheaper."
"The scalability is good, but it comes at a cost. E.g., if you need 100 InfiniStream because you are sending gigs or terabytes of data to one InfiniStream, then you will have to purchase another InfiniStream, which are not cheap."
"To capture more with the solution that we bought, you have to buy another InfiniStreamNG, and there are only four ports in the back."
"I would like it to be more scalable with less spend."
"It can be scalable. It just costs too much. With a company as big as ours, it gets too expensive to accommodate every single site."
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Top Industries

By visitors reading reviews
Financial Services Firm
54%
Construction Company
7%
Outsourcing Company
6%
Computer Software Company
6%
Manufacturing Company
14%
Construction Company
13%
Financial Services Firm
11%
Outsourcing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise12
Large Enterprise40
By reviewers
Company SizeCount
Midsize Enterprise1
Large Enterprise8
 

Questions from the Community

What is your experience regarding pricing and costs for ITRS Geneos?
I do not have the pricing information because it lies with the finance team.
What needs improvement with ITRS Geneos?
I do not see much room for improvement. Support for data cloud platforms could be great. Modern cloud platforms and data cloud platforms require more attention from the product.
What is your primary use case for ITRS Geneos?
I was using ITRS Geneos at HSBC. I have been using this product for more than two years. I have 20 years of experience working in IT with software in general. I am working with an on-premises deplo...
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Also Known As

Geneos
InfiniStreamNG, NETSCOUT ISNG, Infinistream
 

Overview

 

Sample Customers

ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.
U.S. Department of Defense
Find out what your peers are saying about ITRS Geneos vs. NETSCOUT InfiniStreamNG and other solutions. Updated: August 2026.
908,800 professionals have used our research since 2012.