Ivanti Neurons for ITSM vs Serviceaide ChangeGear comparison

Ivanti and Serviceaide are both solutions in the IT Service Management (ITSM) category. Ivanti is ranked #12 with an average rating of 8.3, while Serviceaide is ranked #29. Ivanti holds a 2.0% mindshare in ISM, compared to Serviceaide’s 1.6% mindshare. Additionally, 92% of Ivanti users are willing to recommend the solution, compared to 85% of Serviceaide users who would recommend it.

Ivanti Neurons for ITSM

Read 18 Ivanti Neurons for ITSM reviews

2,439 Views
1,829 Comparison Views

92% willing to recommend

Serviceaide ChangeGear

Read 14 Serviceaide ChangeGear reviews

1,844 Views
1,254 Comparison Views

85% willing to recommend

Ivanti Neurons for ITSM

Serviceaide ChangeGear

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 3, 2024

Serviceaide ChangeGear and Ivanti Neurons for ITSM compete in the IT service management domain. Serviceaide ChangeGear is favored for its affordability and strong support, whereas Ivanti Neurons for ITSM offers a comprehensive feature set, making it more suitable for those seeking advanced capabilities despite a higher cost.

Features: Serviceaide ChangeGear offers customizable workflows, incident management, and seamless integration with other systems. Ivanti Neurons for ITSM provides AI-driven functionalities, proactive problem management, and enhanced automation features.

Room for Improvement: Serviceaide ChangeGear could enhance its advanced automation capabilities, improve AI functionalities, and offer richer analytics tools. Ivanti Neurons for ITSM might benefit from simplifying its initial setup process, improving user interface intuitiveness, and offering more cost-effective scaling options.

Ease of Deployment and Customer Service: Serviceaide ChangeGear provides an intuitive deployment experience and dedicated support for quick resolution. Ivanti Neurons for ITSM requires more initial setup, but its thorough implementation process and ongoing customer service maximize solution potential.

Pricing and ROI: Serviceaide ChangeGear is cost-effective, providing quick ROI through lower setup costs and simple platform benefits. Ivanti Neurons for ITSM has a higher entry cost but offers long-term ROI due to its robust features, leading to greater efficiency savings over time.

To learn more, read our detailed Ivanti Neurons for ITSM vs. Serviceaide ChangeGear Report (Updated: April 2026).

Buyer's Guide

Ivanti Neurons for ITSM vs. Serviceaide ChangeGear

April 2026

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Helped 893,221 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Ivanti Neurons for ITSM

Ranking in Help Desk Software

12th

Ranking in IT Service Management (ITSM)

12th

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Serviceaide ChangeGear

Ranking in Help Desk Software

28th

Ranking in IT Service Management (ITSM)

29th

Average Rating

7.6

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of May 2026, in the IT Service Management (ITSM) category, the mindshare of Ivanti Neurons for ITSM is 2.0%, down from 2.4% compared to the previous year. The mindshare of Serviceaide ChangeGear is 1.6%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Service Management (ITSM) Mindshare Distribution
Product	Mindshare (%)
Ivanti Neurons for ITSM	2.0%
Serviceaide ChangeGear	1.6%
Other	96.4%

IT Service Management (ITSM)

Featured Reviews

Rajat_Srivastava

Manager - Technical Support at a tech vendor with 10,001+ employees

Has helped streamline ticketing and change management while offering clear documentation support

Documentation and learning materials are available for Ivanti Neurons for ITSM, and if you check the vendor sites, you will find documents for each feature. I believe that short videos should be created and uploaded for newcomers to learn quickly since time can be limited. If a user believes in Ivanti, they should also believe in all its products including Ivanti Neurons for ITSM and Neurons because they are genuinely putting in hard work. This is reflected in the documentation, though I suggest they work on creating more videos. Other than that, you will find everything you need in the community site and documentation site. On a scale of 1-10, I rate Ivanti Neurons for ITSM an 8 out of 10.

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Umair Akhlaque

Enterprise Solutions & Services Head at Duroob Technology

A fairly stable solution that’s highly mature, but has a poor user interface

The solution does not align as modern service solutions do. Seamless integration is no available among the processes. Their service management application needs a lot of work. It’s in a really bad state right now. They brought on a new interface that clumped all the processes and features of the solution into one. Still, it’s not really compatible with other solutions. Because of this, its rating has dropped in Gardner. The solution needs to improve its reporting features. The user interface needs a lot of improvements. The product needs to implement a cloud platform solution, which is lacking so far. Their workflow engine is still segregated. It’s not embedded. If you need to do some workflow approvals, you cannot do them directly on the service desk. You have to go into Outlook and do an approval or you have to go in through another screen to handle the approval because the workflow engine they have is a separate product.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The main feature for us is incident management, as it assists me in knowing my assignments because we have group assignments and when we go to the group assignment they can assign it to me there."

"It is relatively cost-effective compared to other options like ServiceNow. Additionally, it is highly stable."

"Our First Call Close rate for the Service Desk was 70-80% once we got all the workflows and Notes and Question screens populated."

"Primarily, I believe the focus lies on discovery, workflow configuration, and automation."

"The solution is easy to use and has a user-friendly interface"

"What I appreciate about Ivanti Neurons for ITSM is its comprehensive change request management system, which we utilize for server patching, workstation patching, BIOS updates, and driver updates, enabling us to have CAB meetings to discuss changes and approve them before implementation."

"HEAT Service Management is a great tool for assets, service desk, and customer service management."

"Understand that this product is a great investment."

More Ivanti Neurons for ITSM pros

"Essential service management solution all in one, like 100- for service request, 200- for change request, 300- for incidents, 400- for problems."

"It’s provided self-service and automation, notifications, and reporting, and it’s good on a day-to-day and macro perspective."

"The solution is a highly mature product, and because of this, it can stand up to any other product on the market."

"The support is pretty good, the follow up is great; it is 24 hours, so that’s been useful, and it has a good escalation path, which is essential."

"Using the self-service functionalities we have been able to eliminate a lot of the support phone calls, and actually reduce a lot of our help desk staff."

"CA Technologies support is excellent."

"It's quite a complete entry into the SaaS ITSM market with a reasonable price point."

"The most valuable features for me are scalable architecture, customization potential where the UI, background, and data movement allow you to tailor to the nitty gritty details of what you might need in your environment, and advanced workflow management."

More Serviceaide ChangeGear pros

Cons

"We'd like more integration with solutions like SolarWinds."

"There could be an improvement in the ability to easily integrate other systems without extensive development."

"There is room for improvement in terms of response time. The support team takes a long time to respond."

"The patching for non-Windows OSes such as Linux is poor."

"There's a lack of integration with other products. This needs to be improved."

"I have had to open a few support tickets with the HEAT Service Management. They are very good but there are some areas that they could improve on."

"The user interface must be made simpler and more effective."

More Ivanti Neurons for ITSM cons

"It loses points because it’s not GUI enough, too code-y."

"The deployment was very difficult to handle. It's an unnecessarily difficult process that requires third-party assistance to do correctly."

"Actually this product and its limitations reduced the Service Desk effectiveness compared to the product we were using."

"Flexibility to customize."

"This is not appropriate for a small or even a medium-sized business. Too much overhead for a small company."

"Usability for IT analysts could be improved."

"Importing data with relations is difficult and could be better."

"The solution needs to improve its reporting features. The user interface needs a lot of improvements."

More Serviceaide ChangeGear cons

Pricing and Cost Advice

"The product is affordable for small businesses."

"I came to know from my team members that my company used to operate ServiceNow but shifted to Ivanti Neurons for ITSM due to its low licensing prices."

"If you want to add more users who can handle support there will be additional fees. What we call our extensions, we need to pay more for. They tell us that we need to acquire more licenses or something like that. I think it's very expensive, because in terms the pula, our local currency, it's about 20,000 per license for each user. It is an annual fee."

"The price is on the higher side. The support is included in the standard licensing fees."

Information not available

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Top Industries

By visitors reading reviews

Manufacturing Company

11%

Financial Services Firm

Computer Software Company

Healthcare Company

Construction Company

15%

Comms Service Provider

Financial Services Firm

Religious Institution

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	3
Large Enterprise	6

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	1
Large Enterprise	11

Questions from the Community

What is your experience regarding pricing and costs for Ivanti Neurons for ITSM?

I think the pricing aspect is cost-efficient.

See all answers

What needs improvement with Ivanti Neurons for ITSM?

Areas that have room for improvement with Ivanti Neurons for ITSM might include some of the reliability with Mac devices. I've noticed sometimes it can be a bit flaky with Mac OS environments.

See all answers

What is your primary use case for Ivanti Neurons for ITSM?

I use this product for patch management, remote access, and endpoint control.

See all answers

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Comparisons

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Compared 13% of the time

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Compared 7% of the time

BMC Helix ITSM vs Ivanti Neurons for ITSM

Compared 6% of the time

Cherwell Service Management vs Ivanti Neurons for ITSM

Compared 5% of the time

Vision Helpdesk vs Ivanti Neurons for ITSM

Compared 5% of the time

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ServiceNow vs Serviceaide ChangeGear

Compared 19% of the time

Clarity SM vs Serviceaide ChangeGear

Compared 13% of the time

BMC Helix ITSM vs Serviceaide ChangeGear

Compared 8% of the time

TOPdesk vs Serviceaide ChangeGear

Compared 5% of the time

PagerDuty Operations Cloud vs Serviceaide ChangeGear

Compared 5% of the time

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Product Reports

Buyer's Guide

Ivanti Neurons for ITSM

April 2026

Download Ivanti Neurons for ITSM product report

Buyer's Guide

IT Service Management (ITSM)

April 2026

Download Serviceaide ChangeGear product report

Also Known As

HEAT Service Management

Serviceaide ISM (Intelligent Service Management), Nimsoft Service Desk, CA Cloud Service Management , ChangeGear

Overview

Ivanti Neurons for ITSM provides a comprehensive suite for automation, integration, and service management. With AI-driven hyper-automation and flexible self-service, it streamlines ticketing and incident management, enhancing productivity with efficient device management across different platforms.

Ivanti Neurons for ITSM is a dynamic platform designed for IT service management, offering robust features like hyper-automation and AI-enhanced functionalities. With a powerful service catalog, seamless patch and asset management, and advanced incident handling capabilities, it caters to diverse operational needs. Its intuitive interface supports device management across platforms, enhancing productivity through automatic updates. While valuable for its cost-effectiveness and stability, users note areas for improvement, particularly in non-Windows patching, integration versatility, and regional support.

What are the key features?

Hyper-Automation: Leverages AI for efficient task automation and problem-solving.
Service Catalog: Provides a diverse range of predefined service templates for easy access.
Incident Management: Streamlines ticket handling and resolution processes.
Patch Management: Enhances system security with automated patch deployment.
Cloud Neurons: Offers productivity tools with automatic updates to services.

Which benefits do customers look for?

Cost-Effectiveness: Provides stable and affordable service management solutions.
Enhanced Productivity: Increases efficiency with automated processes and updates.
Ease of Use: Facilitates device management with an intuitive interface across platforms.
Flexibility: Adapts to different organizational configurations and needs.

Ivanti Neurons for ITSM is widely implemented across service desks as an ITIL 4-certified system, supporting workflows like server patching, remote access, and incident handling. It aids digital transformation in HR and finance, being user-friendly for end-users while allowing deep configurability for managers. Key sectors benefiting include IT, HR, and finance, where it supports task-specific needs with specialized functionalities.

Ivanti

Serviceaide ChangeGear enhances IT operations with a focus on change management, delivering a robust platform for streamlining processes and improving efficiency.

Serviceaide ChangeGear provides a comprehensive suite of tools for managing IT environments. Its capabilities allow for seamless integration with existing systems, thus facilitating improved decision-making and efficient process execution. Built for enterprises seeking to optimize IT service management, it supports alignment with business objectives. Designed with scalability in mind, users can leverage ChangeGear's functionalities to support growth and adaptability in dynamic environments.

What are the key features of ChangeGear?

Change Management: Facilitates smooth planning and execution of changes, reducing risks and downtime.
Integration Capabilities: Seamlessly integrates with other IT and business systems for cohesive operations.
Automation: Automates routine tasks to improve efficiency and reduce human error.
Self-Service Portal: Enhances user experience by empowering users with tools to manage their requests independently.

What benefits or ROI can users expect?

Increased Efficiency: Streamlines IT processes, allowing for better resource utilization.
Risk Mitigation: Effectively manages change to minimize risks associated with IT alterations.
Scalability: Supports business growth with adaptable and scalable processes.
Cost Reduction: Reduces operational costs through automation and improved resource management.

Serviceaide ChangeGear is implemented across industries including finance and healthcare to support their complex IT infrastructure needs. It effectively addresses sector-specific challenges, enabling these industries to maintain robust IT governance and compliance without compromising operational efficiency.

Serviceaide

Sample Customers

AFS Group, Auckland Airport, Baylor University, County of Maui, Dis-Chem Pharmacies, Elia, Essentia Health, Government Research Laboratory, Groupe Webhelp, HSBC Africa, Midwestern University

Oakwood Systems Group

Buyer's Guide

Ivanti Neurons for ITSM vs. Serviceaide ChangeGear

April 2026

Free Report: Ivanti Neurons for ITSM vs. Serviceaide ChangeGear

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