ConnectWise ScreenConnect vs LogMeIn Pro comparison

ConnectWise and GoTo are both solutions in the Remote Access category. ConnectWise is ranked #17 with an average rating of 9.3, while GoTo is ranked #22 with an average rating of 9.0. ConnectWise holds a 1.4% mindshare in VUS, compared to GoTo’s 1.3% mindshare. Additionally, 92% of ConnectWise users are willing to recommend the solution, compared to 86% of GoTo users who would recommend it.

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Aug 7, 2024

LogMeIn Pro and ConnectWise ScreenConnect compete in providing remote access and support tools. While LogMeIn Pro excels in ease of use and customer support, ConnectWise ScreenConnect is preferred for its feature set, making it worth the relatively higher price.

Features: LogMeIn Pro is praised for its high-speed remote access, seamless file transfers, and ease of use. ConnectWise ScreenConnect stands out with its extensive customization options, robust security features, and comprehensive support resources. Users value ConnectWise ScreenConnect’s features, especially in technical environments requiring advanced functionality.

Room for Improvement: LogMeIn Pro users mention that high pricing, occasional connection issues, and performance reliability need addressing. For ConnectWise ScreenConnect, users note its steep learning curve, need for better mobile support, and improving user-friendliness.

Ease of Deployment and Customer Service: LogMeIn Pro is commended for its straightforward setup process and responsive customer service. ConnectWise ScreenConnect, though more complex to set up, offers thorough support documentation and comprehensive support resources.

Pricing and ROI: LogMeIn Pro users find the initial setup costs high but see clear ROI through improved productivity. ConnectWise ScreenConnect, while seen as costly, delivers strong ROI due to its advanced features and customization potential. ConnectWise ScreenConnect is perceived as more valuable across sophisticated use cases, justifying its higher price point.

To learn more, read our detailed ConnectWise ScreenConnect vs. LogMeIn Pro Report (Updated: March 2025).

Buyer's Guide

ConnectWise ScreenConnect vs. LogMeIn Pro

March 2025

Download the complete report

Helped 846,617 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Intune

Mindshare comparison

As of April 2025, in the Remote Access category, the mindshare of Microsoft Intune is 9.5%, down from 11.7% compared to the previous year. The mindshare of ConnectWise ScreenConnect is 1.4%, down from 1.8% compared to the previous year. The mindshare of LogMeIn Pro is 1.3%, up from 1.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Access

Featured Reviews

Joseph Merusi

Collaborations engineer at a financial services firm with 1,001-5,000 employees

Everything has worked better since we started using it

Sometimes the syncing is inconsistent. I'm confident that the devices are checking in every eight hours, but sometimes the devices aren't picking up the settings as quickly as I would expect. Some features haven't been updated in a while, and Microsoft doesn't seem interested in developing them. Unless you talk to an engineer, you don't know whether there will be an update. There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now. Some reporting areas still need development. For example, I noticed that the reporting for driver updates is still confusing.

Read full review

Todd Blake

Senior IT Specialist at COMMUNITY HEALTH CONNECTIONS INC

Simple to set up, reasonable pricing, and useful remote control capabilities

I'm on the latest version of the solution. I just updated it yesterday. While we have the solution on-premises at this time, we'll likely move to the cloud later this year. They have a trial version that you can try. They have a free version that you can try as well. I use it myself to support my family. I would try the free version or the trial version depending on your business. They can set you up and you can get to see all the features. I would also advocate going to the cloud version. Don't bother with the on-prem. It's just easier to jump to the cloud. I'd rate the solution nine out of ten.

Read full review

Kelsey Braun

Information Technology Specialist at Allegheny Coupling

Good remote services feature and easy to setup

With LogMeIn Pro, we could connect up to 10 computers, and having an option for something in between would be good. Like, we went from 10 to the next level, which was around 50 or so. If there was a tier, perhaps around 20, that I would have probably purchased, and it would have been a better fit for what I needed.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I like the tool's integration with Apple. Anyone who creates an ID in Intune will get an Apple ID."

"Our main use is Intune's management of mobile devices, like Android or iPhone devices. The application performs quite well for both types. We successfully managed almost 3,000 endpoints."

"Microsoft Intune has helped us by improving our security posture, leading to fewer security problems, and helping us understand where we have issues."

"We use a local Active Directory, but we weren't able to manage all our on-site systems without a solution like Intune, and we needed to deploy software like VPNs and other things. It's seamless now to to this through Intune."

"Intune saves time, and it is very easy to use. It allows us to manage applications completely."

"The most valuable features in Microsoft Intune for me are application deployment, Defender deployment, and asset management."

"For our clients, the conditional access feature along with different compliance policies that they can set is valuable."

"Microsoft Intune is a cost-saving solution, reducing IT department workload and allowing for faster device provisioning compared to traditional methods."

More Microsoft Intune pros

"It's very easy to use. Provides connections that are always on. It was nice to be able to see a list of end-points and see whether or not they were connected so I could troubleshoot any network issues I had."

"I do love the monitoring page. If you are using ConnectWise Control, which is the on-prem version, when you are logged into the admin panel, there is a status page that checks network connectivity, the status of the license, and so on."

"You can bring up a command prompt remotely and execute commands without having to disturb the user."

"It's very easy to use, very easy to understand. It gives us remote access to the PC without any issues."

"Remote connect via webpage. I use it to support employees when I am not in the office or when they are at a remote location."

"Setup was very straightforward. All I had to do was write a GPO on my domain controller and it automatically installed the agent that I downloaded from the software. I literally had to do nothing."

"We like the fact that on our website we can have the ConnectWise bit embedded, and it has instructions for the end-user about what they need to do. Previously, on LogMeIn, we used to have to almost talk them through everything... ConnectWise has step-by-step instructions, depending on the browser."

"it gives me the ability to remotely connect to machines that I manage without user intervention."

More ConnectWise ScreenConnect pros

"You don't have to remember the password and the login all the time. Once you get it in there, it's in there, and you can go about your business."

"If I could give it an 11 out of 10 I would, but I definitely give it a 10. It saves me time, it saves me headaches, it saves me a lot of problems, and I'm able to fix things quickly and move on. I can get in and out of the computer without anyone really even knowing that I fixed something."

"I would tell others who are looking into this solution that I feel that it's a secure solution. I never had any issues with its security element. I think that it's very simple to use. I think it is user-friendly, and you can work between computers pretty well on it."

"User interface."

"Scalability-wise, I rate the solution a ten out of ten."

"The ability to easily connect back and retrieve data from the computer systems that I have."

"They recently included the Kaspersky Security Suite as part of their Central Product."

"The most valuable feature is having it in a central location, all the different groups, and being able to ad-hoc or at will log on to whichever computer system I need to get to from a central spot."

More LogMeIn Pro pros

Cons

"Applying security recommendations can be difficult in Microsoft Intune. Sometimes, they give you recommendations, but you need a different server to manage the pieces, or you have to go to each device individually. However, it has been improving. Before, there were certain policies you could not implement directly in Intune, but now I see progress. I would like to see more improvement in policy management, similar to how we used group policies on-premises."

"Reporting could be improved. It needs to be more expensive and robust."

"The reporting part needs improvement, and it would be beneficial if it could integrate with third-party tools instead of just Power BI."

"The solution could improve its flexibility."

"It would be awesome if Microsoft opened their API so we could filter more properties. If we have to do anything outside of Intune that requires a third-party solution to talk back to it, we're very limited in what we can do. Trust your people. We promise not to break your stuff. Open it up just a tiny bit wider."

"I would like to see better integration with Microsoft. There are a few things I can still do with Jamf that I am unable to do with Intune yet."

"A more incisive reporting tool with automated progress updates and graphical representation would be beneficial, as the current manual method lacks efficiency and visual clarity."

"The reporting is subpar. That's the only issue we have with Intune. We use another solution for that purpose."

More Microsoft Intune cons

"The solution is a little bit complicated when you want to implement it."

"I would like to see more overlap, meaning, I would like to be able to see what processes are running on a computer, for example, or what services are running."

"There is an issue which is pretty rare, but I find it at least when connecting from my mobile device. I am forced to refresh the screen by changing the screen quality to get screen updates. This only happens sometimes."

"The recent redesign has made it slower and basically worthless."

"Support for PAC files on the guest's side and support for proxy on the host's side. Currently, there is no support for guest-side PAC files or for the host-side proxy (which uses authentication)."

"There needs to be a way to run the agent without installing, like GoToAssist."

"There can be some complexities when running patches or when building up all the profiles, making them areas where improvements are required."

"On a Linux machine, there are different limitations that are not there on a Windows Server. Much more limitations exist on Linux deployments."

More ConnectWise ScreenConnect cons

"The only issue is that they could have a tier between 10 seats and 50."

"At certain times of the day, during the "rush hour," it's very slow. I don't know if it's the latency of the internet or the amount of people on it in the afternoon at 4:00, 5:00pm. Getting data transferred takes a longer time than other times of the day."

"It's never cheap enough. If we got it for free, that would be perfect. But I know it's not and won't be free. It's always going to be too expensive for me because we're a small company."

"Everything has to be done over the web, via email, or something like that. You can't talk to a human being. That bothers me a lot."

"Remote Access for external and internal customers."

"With Windows 10 we've had some issues with it crashing, and certain antivirus products cause it to fail. For the most part it's stable, but we do have an occasional crash mainly related to new operating systems. The new Microsoft Server and the new Windows operating systems sometimes have issues with it. But for the most part, in anything under, say, Windows 7, Windows 8, those seem to be pretty stable, and with the Microsoft Server 2012 and below, it's all stable. And I don't necessarily think it's LogMeIn. I think it may be Microsoft, to be honest with you."

"It would be helpful if there were more things that you could do outside of having to log into the machine, such as being able to raise a command line and reboot the computer if, for whatever reason, it doesn't want to let me in."

"Unfortunately, LogMeIn is a long ways from being perfect. It has a lot of really great features, though they don't always work well."

More LogMeIn Pro cons

Pricing and Cost Advice

"The pricing is inherently reasonable, as Microsoft leverages market insights to maintain the total cost of ownership at around ninety to ninety-five percent of what would be incurred in an on-premise scenario."

"We have the business premium licenses for the solution."

"With our standard E5 agreement with Microsoft, there have been no pricing concerns. Introductory professional services, like a fast-track service, were included with our E5 membership, and there have been no additional costs."

"The purchase of the product was handled by someone else."

"The clients pay for a license and each can have a different type of license, such as an E3 or E5."

"I recently got to know that the AD P1 license is compulsory to use Intune Autopilot, which was surprising for me. Earlier, this was not the case. It is the wrong thing to do. We now need to purchase AD P1 licenses for us and for our customers. I would rate it a seven out of ten for pricing."

"It comes as a bundle, so you do not really know what the prices are. Microsoft does not break it down to the user cost for us. It is just bundled with our E5 license."

"Its licensing model is not complex, but it is very expensive compared to other solutions. They can bring more models and reduce the pricing. They should allow customers to select the features they want and price it accordingly."

More Microsoft Intune pricing and cost advice

"I think the product's pricing is a good value. I paid $600 a year and that was fine for me. It was about $50 a month. Licensing is all very straightforward."

"It is priced well and it is still a great value. Although I have been reading a lot about Splashtop. They are getting pretty competitive on their pricing, including a fairly easy to use remote support for mobile applications, like iOS and Android."

"We pay an annual licensing fee."

"Make sure you have enough licensing for all the techs that you have."

"Their licensing model is good, their pricing model is good, their service is good; bandwidth is excellent. They're consistent."

"We pay $3,000 USD for the service, yearly upfront."

"It is priced fairly."

"Pricing is fair for Control and the licensing is simple."

More ConnectWise ScreenConnect pricing and cost advice

"To be honest with you, I use it just for login and the prices are getting too high so we're going to look for an alternative solution. It used to be a couple of hundred dollars a year, now it's like $600 a year. We're definitely going to be switching shortly. Every year they have significant increases."

"Pricing has been going up for just going back and forth between two computers. Last year I called and complained, they gave me a deal. This year, it's gone up to $350. I'm looking for a new source. It seems to be getting expensive for me to look back and forth. Come up with a different level of service for just communicating with two computers; I use it, maybe, five minutes a day."

"I am very happy to say that I have been very satisfied with the LogMeIn product, except for the escalation of the price. "

"The price point has gone up significantly. We used to have a lot of other customers. I used to sell it to other customer sites. But they've moved to TeamViewer, SiteSecure, and several others. There are four or five others that they went to because they're being more competitive on their pricing."

"I did not deal with the financial aspect but my impression is that they are more expensive."

"My company needs to make annual payments toward the licensing cost of the product. There are no extra costs in addition to the standard license fees of the product."

"I think it's competitively priced. I haven't priced it out since we started with it, but the yearly subscription fee is worth it. It's not outrageous, and I believe that it's worth it for our company to pay the fees for the use of the product."

"It's pretty fair for up to five computers I think (it might be three - it's either three or five). After that, it gets a little expensive, so if they could get a little bit more aggressive on how many computers you can add in, that would be great."

More LogMeIn Pro pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Remote Access solutions are best for your needs.

See recommendations

846,617 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Educational Organization

22%

Computer Software Company

11%

Financial Services Firm

Manufacturing Company

Computer Software Company

19%

Financial Services Firm

12%

Manufacturing Company

11%

Healthcare Company

Financial Services Firm

11%

Manufacturing Company

11%

Computer Software Company

Educational Organization

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?

Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...

See all answers

What are the pros and cons of Microsoft Intune?

Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...

See all answers

How does Google Cloud Identity compare with Microsoft Intune?

Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...

See all answers

What do you like most about ConnectWise Control?

The product is really easy to deploy.

See all answers

What is your experience regarding pricing and costs for ConnectWise Control?

I download the product for free with ConnectWise RMM's license.

See all answers

What needs improvement with ConnectWise Control?

All the features provided by the product in terms of screen connectors have been good. There can be some complexities...

See all answers

What do you like most about LogMeIn Pro?

The remote services feature is definitely the most valuable, along with the capability to print remotely.

See all answers

What is your experience regarding pricing and costs for LogMeIn Pro?

The only issue is that they could have a tier between 10 seats and 50. But for 10 seats, the price is fair.

See all answers

What needs improvement with LogMeIn Pro?

With LogMeIn Pro, we could connect up to 10 computers, and having an option for something in between would be good. L...

See all answers

Comparisons

Jamf Pro vs Microsoft Intune

Compared 14% of the time

Workspace ONE UEM vs Microsoft Intune

Compared 8% of the time

Microsoft Entra ID vs Microsoft Intune

Compared 8% of the time

Microsoft Defender for Endpoint vs Microsoft Intune

Compared 5% of the time

ManageEngine Endpoint Central vs Microsoft Intune

Compared 5% of the time

More Microsoft Intune Competitors

Microsoft Remote Desktop Services vs ConnectWise ScreenConnect

Compared 29% of the time

GoTo Resolve vs ConnectWise ScreenConnect

Compared 14% of the time

Check Point Remote Access VPN vs ConnectWise ScreenConnect

Compared 14% of the time

TeamViewer vs ConnectWise ScreenConnect

Compared 11% of the time

More ConnectWise ScreenConnect Competitors

Microsoft Remote Desktop Services vs LogMeIn Pro

Compared 42% of the time

LogMeIn Rescue vs LogMeIn Pro

Compared 19% of the time

LogMeIn Central vs LogMeIn Pro

Compared 10% of the time

BeyondTrust Remote Support vs LogMeIn Pro

Compared 7% of the time

More LogMeIn Pro Competitors

Product Reports

Buyer's Guide

Microsoft Intune

March 2025

Download Microsoft Intune product report

Buyer's Guide

ConnectWise ScreenConnect

April 2025

Download ConnectWise ScreenConnect product report

Buyer's Guide

LogMeIn Pro

April 2025

Download LogMeIn Pro product report

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager

ConnectWise Control, ScreenConnect

No data available

Overview

Microsoft Intune provides centralized management of mobile devices and applications, ensuring security, compliance, and productivity through integration with Microsoft services like Microsoft 365 and Azure Active Directory.

Organizations use Intune for managing mobile devices and applications, enhancing security and compliance across platforms. With features like single sign-on, conditional access, and zero-touch deployment via Autopilot, it facilitates efficient operations. Intune's scalability, easy enrollment, and capabilities such as remote wipe support diverse device management, offering robust data protection and efficient operation. Despite its features, improvement areas include reporting, compatibility with non-Microsoft devices, and better support for macOS and Linux devices.

What are the key features of Microsoft Intune?

Seamless Integration: Works with Microsoft 365, Azure Active Directory, and System Center for streamlined management.
Conditional Access: Enhances security with policies that restrict access based on conditions.
Autopilot: Provides zero-touch deployment for setting up new devices efficiently.
Mobile Device Management: Enables control over both personal and corporate devices.
Application Deployment: Facilitates app delivery across a range of devices.

What benefits should users look for in reviews?

Centralized Management: Reduces complexity by managing devices and applications in one place.
Security Enhancement: Protects data with features like remote wipe and compliance monitoring.
Improved Productivity: Enhances efficiency with seamless integration and automation features.
Device Scalability: Supports diverse device management for growing business needs.

In industries such as finance, healthcare, and education, Microsoft Intune is implemented to ensure secure and compliant device management. Companies leverage its capabilities to deploy security policies and manage both corporate-owned and BYOD environments, facilitating a unified approach to data protection and compliance.

Microsoft

With ConnectWise ScreenConnect, you can seamlessly connect to desktops, mobile devices, and more, ensuring that customer downtime is a thing of the past. With world-class security features, including AES-256 encryption and two-factor authentication, ConnectWise ScreenConnect is ready to safeguard your interactions right out of the box. What sets ConnectWise ScreenConnect apart is the power of customization – white-label your software with hundreds of appearance options to showcase your unique brand in every support interaction. In the ScreenConnect Support Premium edition, experience ConnectWise View, enabling live stream sessions for real-time hardware troubleshooting via the user's mobile device camera. Plus, with our robust configurability and granular permissions, you can tailor the experience to your exact needs, equipping your team with the precise access they require.

ConnectWise

Helping people and businesses access their digital lives from virtually anywhere, on any device.

GoTo

Sample Customers

Mitchells and Buzzers, Callaway

Jon Rosen Systems

The North Face, Slingbox, Lutron, The Weather Company

Buyer's Guide

ConnectWise ScreenConnect vs. LogMeIn Pro

March 2025

Free Report: ConnectWise ScreenConnect vs. LogMeIn Pro

Find out what your peers are saying about ConnectWise ScreenConnect vs. LogMeIn Pro and other solutions. Updated: March 2025.

DOWNLOAD NOW

846,617 professionals have used our research since 2012.

See our ConnectWise ScreenConnect vs. LogMeIn Pro report.

See our list of best Remote Access vendors.

We monitor all Remote Access reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.