MetricStream vs NAVEX Global comparison

MetricStream and NAVEX are both solutions in the GRC category. MetricStream is ranked #8 with an average rating of 5.5, while NAVEX is ranked #20. MetricStream holds a 2.9% mindshare in G, compared to NAVEX’s 2.0% mindshare. Additionally, 71% of MetricStream users are willing to recommend the solution, compared to 100% of NAVEX users who would recommend it.

MetricStream

Read 6 MetricStream reviews

2,935 Views
2,465 Comparison Views

71% willing to recommend

NAVEX Global

Read 10 NAVEX Global reviews

1,917 Views
1,917 Comparison Views

100% willing to recommend

MetricStream

NAVEX Global

Comparison Buyer's Guide

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Executive SummaryUpdated on Feb 4, 2025

MetricStream and NAVEX Global are competing products in the governance, risk, and compliance sector. NAVEX Global seems to have the upper hand due to its comprehensive features and long-term ROI benefits.

Features: MetricStream provides powerful compliance management, efficient risk assessment tools, and flexible deployment options suitable for large-scale enterprises. NAVEX Global includes comprehensive incident management, detailed policy management, and robust governance features catering to diverse organizational needs.

Ease of Deployment and Customer Service: MetricStream offers flexible deployment options and effective customer support. NAVEX Global focuses on seamless integration and responsive customer service, emphasizing straightforward deployment processes.

Pricing and ROI: MetricStream typically has a lower initial setup cost and delivers moderate ROI, appealing to budget-conscious organizations. NAVEX Global, with a higher setup cost, provides impressive long-term ROI due to comprehensive features and efficiencies.

To learn more, read our detailed MetricStream vs. NAVEX Global Report (Updated: June 2026).

Buyer's Guide

MetricStream vs. NAVEX Global

June 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

MetricStream

Ranking in GRC

8th

Average Rating

6.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Continuous Controls Monitoring (4th), IT Governance (5th), IT Vendor Risk Management (9th)

NAVEX Global

Ranking in GRC

20th

Average Rating

9.0

Reviews Sentiment

7.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of June 2026, in the GRC category, the mindshare of MetricStream is 2.9%, down from 5.4% compared to the previous year. The mindshare of NAVEX Global is 2.0%, up from 1.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

GRC Mindshare Distribution
Product	Mindshare (%)
MetricStream	2.9%
NAVEX Global	2.0%
Other	95.1%

GRC

Featured Reviews

reviewer2860572

Business Analyst at a energy/utilities company with 10,001+ employees

Centralized compliance workflows have improved audit readiness but still need better UX and analytics

Since I have used MetricStream for the last three years, one of the top improvements that comes to my mind is enhanced user experience and UX/UI. I believe that while MetricStream is highly configurable, some workflows can feel really complex for occasional users or first-time users, and I do not find the existing UI/UX experience very intuitive. A more intuitive interface with simplified navigation and role-based dashboards could reduce training time and improve user adoption for both first-time and occasional users. Additionally, MetricStream could include advanced analytics and AI capabilities. More AI-driven insights using predictive risk analysis and intelligent recommendations could help organizations identify compliance gaps before they become audit findings. Furthermore, simplified configuration and integration could be beneficial; configuring workflows, forms, and integrations currently requires a lot of specialized expertise. Low-code or no-code enhancements and easier integration with enterprise systems such as SharePoint, ServiceNow, SAP, or Azure DevOps could reduce implementation effort and operational time. The reporting needs enhancement, perhaps by including role-based reporting and simplifying the dashboard, which currently has too much information and can overwhelm first-time or occasional users. It would be better to show only what is necessary or introduce configurations to display what each user wants to see on their dashboard. MetricStream could definitely improve its accuracy and reliability of output. It could provide more curated, personalized recommendations instead of generic suggestions. Additionally, MetricStream could develop recommendations that align with role-based dashboards instead of providing uniform recommendations across the board.

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MgmtAnalyst196

-- at a performing arts with 201-500 employees

The streamlined process of getting policies out to all staff in a quick efficient manner has been most valuable.

Currently we have monthly competencies that the 2 Staff Development Departments would initiate by a manual paper process and have to track staff down for all 3 shifts. Since we have started placing these items on Policytech, we have had a much better compliance rate as the staff are able to do it and it automatically records responses and results. Staff either read a document or view a powerpoint and then have a survey to answer, they have to receive a passing grade and if they pass they then receive the competency for that specific training. What we would like to add would be to be able to have Templates for certificates as we have different types of programs that have specific required documentation on the certificates, currently the certificates are one size fits all and that doesn’t work for us. So we are running a weekly report and manually send staff certificates. Another area is tracking Writer, Reviewer, and Approver statuses.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Since implementing MetricStream, audit teams have shaved about two weeks off of annual planning across various teams, allowing audit departments of about 140 auditors across maybe 10 teams to squeeze in 10 extra audits, one audit per each team, if not additional testing."

"It has good features and good functionality, and our customers feel there is a lot of merit in that."

"For our client, MetricStream made the audits incredibly efficient, and in real time, I could provide the status of the audit to stakeholders, indicating which controls had deviations, which control was pending, and who it was pending on."

"The interface is mobile-friendly and it is getting a good response from our customers."

"MetricStream is something like an all-in-one solution where I do not need to write scripts or conduct audits."

"Key features are usability and ease of configuration, and it allows us to have all the information in a single place and provide real-time indicators and information for our executives."

"Technical support is excellent."

"It has made all the policies available in one accessible location for people to use them."

"Before choosing, there were four different options that I was looking at, and going through all the tutorials and talking with the salespeople really sold me on NAVEX Global because I thought they were the gold standard for that type of policy format."

"Worth every penny. Not a critical business process worth skimping on; its impact when fully introduced and utilized is incomparable."

"This solution gives an opportunity for anonymous hotline complaints."

"The streamlined process of getting policies out to all staff in a quick efficient manner has been most valuable."

"Allowing the input of investigation cases, the ability to track information and to compile data, it allows us to prepare detailed reports for different levels of the organization in the form of Excel spreadsheets, graphics, percentages of descriptive reports daily, monthly, yearly and number of cases per those periods."

"Technical support is great."

More NAVEX Global pros

Cons

"The support part is terrible, rating about one out of ten."

"We would like to have more dashboards and reports, such as geographical and trend reports in the next version. Also, an improvement in the mobile version would be helpful."

"I would like to see out-of-the-box integration with more security, it would be helpful."

"MetricStream at that point did not have a template, and I had to build the entire SOX 404 IT general controls testing framework myself."

"Since I have used MetricStream for the last three years, one of the top improvements that comes to my mind is enhanced user experience and UX/UI."

"MetricStream's scalability is adaptable, though the biggest issue I have encountered with clients has been around upgrades that require re-implementing customizations to the out-of-box solutions after significant upgrades."

"Recent product update led to confusion."

"We had some problems in middle of July, when we stopped getting our email notifications."

"We get a huge amount of complaints from users about the email system. They get lots and lots of emails, and they don’t necessarily have a good way to manage them."

"What we would like to add would be to be able to have templates for certificates as we have different types of programs that have specific required documentation on the certificates, currently the certificates are one size fits all and that doesn’t work for us."

"The one thing that I noticed was, it times out sometimes."

"There is an area on the “New Case” screen that I have reported a while back that when we click the drop down box to select state, then onto select the city, the state selection selected is deselected, it’s selected again and the city is deselected but after a couple of selections with it only in that area it does maintain the selection."

"Truthfully, the hardest part is that there are some little setup things that need to be done before people can actually use PolicyTech."

"The reporting functions are terrible."

More NAVEX Global cons

Pricing and Cost Advice

"They are flexible in terms of customers' needs."

Information not available

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Top Industries

By visitors reading reviews

Financial Services Firm

19%

Healthcare Company

11%

Real Estate/Law Firm

Educational Organization

Financial Services Firm

11%

Construction Company

Manufacturing Company

Outsourcing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	2
Large Enterprise	2

By reviewers
Company Size	Count
Small Business	2
Midsize Enterprise	3
Large Enterprise	4

Questions from the Community

What needs improvement with MetricStream?

MetricStream can be improved in the area of developers. There are two parts of developers: those who prepare solutions for clients and those from India who support the application. The support part...

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What is your primary use case for MetricStream?

My main use case for MetricStream was that I was a developer and I prepared templates for a client while also testing the UI platform for the client. I can give a specific example of a template I p...

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What advice do you have for others considering MetricStream?

The advice I would give to others looking into using MetricStream is to not use MetricStream. I would rate this recommendation a four out of ten.

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Product Reports

Buyer's Guide

MetricStream

June 2026

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Buyer's Guide

NAVEX Global

June 2026

Download NAVEX Global product report

Overview

MetricStream is a cloud-based platform providing robust audit, compliance, and risk management tools. Users enjoy features like mobile interfaces and centralized risk libraries, though some report interface flow issues and technical support challenges.

MetricStream stands out for its audit, risk, and compliance capabilities, delivering customizable and standardized risk management across departments. Its comprehensive dashboards and reporting tools streamline compliance processes, reducing planning time and breaking down silos. Though described as a pricier option, it efficiently integrates risk elements and supports users with mobile interfaces and cloud availability. Areas for improvement include enhancing security integration, improving interface flow, and boosting support services, particularly from India.

What features does MetricStream offer?

Mobile-Friendly Interfaces: Provides easy access to risk and compliance tools on mobile devices.
Cloud Availability: Ensures scalability and data accessibility across regions.
Comprehensive Dashboards: Offers detailed insights for compliance and audit processes.
Centralized Risk Libraries: Facilitates standardized risk management across departments.
Robust Reporting Tools: Enhances governance with detailed reports and analytics.

What benefits can users find in MetricStream reviews?

Reduces Silos: Streamlines processes and improves communication across departments.
Saves Planning Time: Offers efficient audit process management and compliance adherence.
Efficient Integration: Combines risk elements effectively for comprehensive governance.

System integrators utilize MetricStream in audit and risk management, focusing on template preparation and UI testing. They assemble components like Lego pieces, but face challenges with larger solutions requiring developer participation for code alterations. Initial implementation is often delayed by India-based technical support, impacting operations. Enterprise and Operations Risk Management are commonly employed with MetricStream, highlighting its industry relevance.

MetricStream

NAVEX Global provides integrated risk and compliance management solutions, streamlining company operations while ensuring regulatory adherence across sectors.

NAVEX Global offers businesses a comprehensive platform designed to manage compliance and risk. The platform assists organizations in maintaining ethical standards and meeting regulatory requirements. Suitable for multiple industries, it enables seamless integration and adaptability to specific business processes, enhancing the ability to remain compliant with industry regulations. NAVEX Global is widely adopted for its capability to provide consistent compliance monitoring and reporting, aiding firms in mitigating potential risks efficiently.

What are the key features of NAVEX Global?

Policy and Procedure Management: Centralizes important documents, ensuring easy access and compliance updates.
Incident Management: Tracks and responds to incidents efficiently, reducing compliance risks.
Third-Party Management: Evaluates and monitors third-party relationships to minimize associated risks.
Risk Management: Identifies and assesses risk areas, providing strategic insights for mitigation.

What benefits and ROI should users expect when evaluating NAVEX Global?

Improved Compliance: Reduces instances of non-compliance through proactive risk management.
Time Efficiency: Streamlines processes, leading to significant time savings.
Cost Reduction: Mitigates financial risks and avoids costly compliance breaches.
Scalability: Adapts to organizational growth and changing compliance requirements.

NAVEX Global is implemented in a range of industries, including finance, healthcare, and manufacturing, offering custom solutions tailored to the specific regulations and requirements of each sector. Its flexible architecture allows for easy adaptation and integration, ensuring compliance and risk management are in line with industry standards.

NAVEX

Sample Customers

Federal Home Loan Bank of Chicago, ACCO Brands Corporation, AgFirst Farm Credit Bank, AIB International, Associated Banc-Corp, BAE Systems, Barclaycard, Dell Inc, DIRECTV, Energizer, Fresenius Kabi, Hasbro, Goodyear, HudsonCity Savings Bank, Infigen Energy, Kaydon, Leroy Merlin, Mountry Financial Corp., Nicholas Piramal, Pepco, Pfizer, Societe Generale, Whitney Bank

Toyota, Delta, Cedars-Sinai, Coca-Cola, Equifax, Cisco, Yahoo!, Jamba Juice, Fairmont Hotels & Resorts, Auburn University, NEC, Fleet Laboratories, AVAYA, Del Taco, Valero, OCWEN, Samaritan Health Services, Levi Strauss & Co, Telus

Buyer's Guide

MetricStream vs. NAVEX Global

June 2026

Free Report: MetricStream vs. NAVEX Global

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