MetricStream vs NAVEX Global comparison

Why PeerSpot?

MetricStream and NAVEX are both solutions in the GRC category. MetricStream is ranked #2 with an average rating of 6.7, while NAVEX is ranked #15. MetricStream holds a 3.2% mindshare in G, compared to NAVEX’s 2.1% mindshare. Additionally, 76% of MetricStream users are willing to recommend the solution, compared to 100% of NAVEX users who would recommend it.

MetricStream

Read 12 MetricStream reviews

4,770 Views
4,055 Comparison Views

76% willing to recommend

NAVEX Global

Read 10 NAVEX Global reviews

3,038 Views
3,008 Comparison Views

100% willing to recommend

MetricStream

NAVEX Global

Comparison Buyer's Guide

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Executive SummaryUpdated on Feb 4, 2025

MetricStream and NAVEX Global are competing products in the governance, risk, and compliance sector. NAVEX Global seems to have the upper hand due to its comprehensive features and long-term ROI benefits.

Features: MetricStream provides powerful compliance management, efficient risk assessment tools, and flexible deployment options suitable for large-scale enterprises. NAVEX Global includes comprehensive incident management, detailed policy management, and robust governance features catering to diverse organizational needs.

Ease of Deployment and Customer Service: MetricStream offers flexible deployment options and effective customer support. NAVEX Global focuses on seamless integration and responsive customer service, emphasizing straightforward deployment processes.

Pricing and ROI: MetricStream typically has a lower initial setup cost and delivers moderate ROI, appealing to budget-conscious organizations. NAVEX Global, with a higher setup cost, provides impressive long-term ROI due to comprehensive features and efficiencies.

To learn more, read our detailed MetricStream vs. NAVEX Global Report (Updated: November 2026).

Buyer's Guide

MetricStream vs. NAVEX Global

November 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

MetricStream

Ranking in GRC

2nd

Average Rating

7.0

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Continuous Controls Monitoring (2nd), IT Governance (2nd), IT Vendor Risk Management (3rd)

NAVEX Global

Ranking in GRC

15th

Average Rating

9.0

Reviews Sentiment

7.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of November 2026, in the GRC category, the mindshare of MetricStream is 3.2%, down from 4.0% compared to the previous year. The mindshare of NAVEX Global is 2.1%, up from 2.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

GRC Mindshare Distribution
Product	Mindshare (%)
MetricStream	3.2%
NAVEX Global	2.1%
Other	94.7%

GRC

Featured Reviews

Chaitanyap Chaitanyap

Senior GRC Analyst at a tech services company with 11-50 employees

Automated workflows have reduced manual follow-ups and improve third-party risk oversight

MetricStream's best features include its ease of use, compliance program, TPRM, audit management, and implementation effort. It effectively handles large data volumes and provides good workflow capabilities with decent reporting flexibility and a better user interface. MetricStream impacts the organization by reducing follow-ups through reminder settings during questionnaire assignments. It automatically sends reminders based on set reminders, fostering trust when configured with the organization's email domain. Metrics improvements like operational efficiency, centralized GRC management, enhanced risk visibility, streamlined compliance, reduced manual efforts, enhanced third-party risk monitoring, improved decision-making with real-time dashboards, and risk analytics follow from automated workflows and issue tracking.

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MgmtAnalyst196

-- at a performing arts with 201-500 employees

The streamlined process of getting policies out to all staff in a quick efficient manner has been most valuable.

Currently we have monthly competencies that the 2 Staff Development Departments would initiate by a manual paper process and have to track staff down for all 3 shifts. Since we have started placing these items on Policytech, we have had a much better compliance rate as the staff are able to do it and it automatically records responses and results. Staff either read a document or view a powerpoint and then have a survey to answer, they have to receive a passing grade and if they pass they then receive the competency for that specific training. What we would like to add would be to be able to have Templates for certificates as we have different types of programs that have specific required documentation on the certificates, currently the certificates are one size fits all and that doesn’t work for us. So we are running a weekly report and manually send staff certificates. Another area is tracking Writer, Reviewer, and Approver statuses.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"MetricStream is something like an all-in-one solution where I do not need to write scripts or conduct audits."

"The interface is mobile-friendly and it is getting a good response from our customers."

"Key features are usability and ease of configuration, and it allows us to have all the information in a single place and provide real-time indicators and information for our executives."

"MetricStream was truly beneficial, easing the lives of everyone, including auditors and auditees, reinforcing its overall usefulness."

"MetricStream definitely impacts my organization positively because it is very useful and offers low-code utilities to configure all components, allowing team members to complete tasks quickly."

"MetricStream's best features include its ease of use, compliance program, TPRM, audit management, and implementation effort, and it delivers strong ROI as an enterprise-wide GRC platform with value realized through automation, reduced compliance effort, improved visibility, and efficient auditing."

"MetricStream has impacted my organization positively as it helps implement the main QMS modules through this platform only: change control, deviation, and CAPA implementation, as I explained earlier."

"For our client, MetricStream made the audits incredibly efficient, and in real time, I could provide the status of the audit to stakeholders, indicating which controls had deviations, which control was pending, and who it was pending on."

More MetricStream pros

"Worth every penny. Not a critical business process worth skimping on; its impact when fully introduced and utilized is incomparable."

"The company is always timely, they always have good suggestions, and they always have quick fixes for me."

"Technical support is excellent."

"It has made all the policies available in one accessible location for people to use them."

"Technical support is great."

"The streamlined process of getting policies out to all staff in a quick efficient manner has been most valuable."

"Allowing the input of investigation cases, the ability to track information and to compile data, it allows us to prepare detailed reports for different levels of the organization in the form of Excel spreadsheets, graphics, percentages of descriptive reports daily, monthly, yearly and number of cases per those periods."

"Before choosing, there were four different options that I was looking at, and going through all the tutorials and talking with the salespeople really sold me on NAVEX Global because I thought they were the gold standard for that type of policy format."

More NAVEX Global pros

Cons

"MetricStream's scalability is adaptable, though the biggest issue I have encountered with clients has been around upgrades that require re-implementing customizations to the out-of-box solutions after significant upgrades."

"The support part is terrible, rating about one out of ten."

"From my standpoint, MetricStream is a bit costly. We spend a significant amount of money for the product, and I cannot disclose specifics due to confidentiality."

"Since I have used MetricStream for the last three years, one of the top improvements that comes to my mind is enhanced user experience and UX/UI."

"MetricStream is a very costly application; we cannot save money."

"The implementation speed is not up to the mark."

"I would like to see out-of-the-box integration with more security, it would be helpful."

"We would like to have more dashboards and reports, such as geographical and trend reports in the next version. Also, an improvement in the mobile version would be helpful."

More MetricStream cons

"What we would like to add would be to be able to have templates for certificates as we have different types of programs that have specific required documentation on the certificates, currently the certificates are one size fits all and that doesn’t work for us."

"The reporting functions are terrible."

"We get a huge amount of complaints from users about the email system. They get lots and lots of emails, and they don’t necessarily have a good way to manage them."

"We had some problems in middle of July, when we stopped getting our email notifications."

"Uploading PDFs is more time consuming and you have to go in and out of multiple screens/functions."

"The one thing that I noticed was, it times out sometimes."

"Recent product update led to confusion."

"There is an area on the “New Case” screen that I have reported a while back that when we click the drop down box to select state, then onto select the city, the state selection selected is deselected, it’s selected again and the city is deselected but after a couple of selections with it only in that area it does maintain the selection."

More NAVEX Global cons

Pricing and Cost Advice

"They are flexible in terms of customers' needs."

Information not available

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Top Industries

By visitors reading reviews

Healthcare Company

11%

Financial Services Firm

11%

Outsourcing Company

10%

Comms Service Provider

Outsourcing Company

11%

Financial Services Firm

11%

Manufacturing Company

Construction Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	5
Midsize Enterprise	2
Large Enterprise	7

By reviewers
Company Size	Count
Small Business	2
Midsize Enterprise	3
Large Enterprise	4

Questions from the Community

What needs improvement with MetricStream?

I find MetricStream not user-friendly because while using it, it is very critical. It is not designed as a user-friendly app. We cannot understand the Indian English also. MetricStream needs to be ...

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What is your primary use case for MetricStream?

My main use case for MetricStream involves the change control module, deviation module, and investigation modules. In the pharmaceutical organization I work in, for any change in procedure, we can ...

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What advice do you have for others considering MetricStream?

My advice to others looking into using MetricStream is that it is not a user-friendly application. I would rate MetricStream a three out of ten because it was not troubleshooting the issue. Due to ...

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Product Reports

Buyer's Guide

MetricStream

October 2026

Download MetricStream product report

Buyer's Guide

NAVEX Global

October 2026

Download NAVEX Global product report

Overview

MetricStream is a cloud-based platform providing robust audit, compliance, and risk management tools. Users enjoy features like mobile interfaces and centralized risk libraries, though some report interface flow issues and technical support challenges.

MetricStream stands out for its audit, risk, and compliance capabilities, delivering customizable and standardized risk management across departments. Its comprehensive dashboards and reporting tools streamline compliance processes, reducing planning time and breaking down silos. Though described as a pricier option, it efficiently integrates risk elements and supports users with mobile interfaces and cloud availability. Areas for improvement include enhancing security integration, improving interface flow, and boosting support services, particularly from India.

What features does MetricStream offer?

Mobile-Friendly Interfaces: Provides easy access to risk and compliance tools on mobile devices.
Cloud Availability: Ensures scalability and data accessibility across regions.
Comprehensive Dashboards: Offers detailed insights for compliance and audit processes.
Centralized Risk Libraries: Facilitates standardized risk management across departments.
Robust Reporting Tools: Enhances governance with detailed reports and analytics.

What benefits can users find in MetricStream reviews?

Reduces Silos: Streamlines processes and improves communication across departments.
Saves Planning Time: Offers efficient audit process management and compliance adherence.
Efficient Integration: Combines risk elements effectively for comprehensive governance.

System integrators utilize MetricStream in audit and risk management, focusing on template preparation and UI testing. They assemble components like Lego pieces, but face challenges with larger solutions requiring developer participation for code alterations. Initial implementation is often delayed by India-based technical support, impacting operations. Enterprise and Operations Risk Management are commonly employed with MetricStream, highlighting its industry relevance.

MetricStream

NAVEX Global provides integrated risk and compliance management solutions, streamlining company operations while ensuring regulatory adherence across sectors.

NAVEX Global offers businesses a comprehensive platform designed to manage compliance and risk. The platform assists organizations in maintaining ethical standards and meeting regulatory requirements. Suitable for multiple industries, it enables seamless integration and adaptability to specific business processes, enhancing the ability to remain compliant with industry regulations. NAVEX Global is widely adopted for its capability to provide consistent compliance monitoring and reporting, aiding firms in mitigating potential risks efficiently.

What are the key features of NAVEX Global?

Policy and Procedure Management: Centralizes important documents, ensuring easy access and compliance updates.
Incident Management: Tracks and responds to incidents efficiently, reducing compliance risks.
Third-Party Management: Evaluates and monitors third-party relationships to minimize associated risks.
Risk Management: Identifies and assesses risk areas, providing strategic insights for mitigation.

What benefits and ROI should users expect when evaluating NAVEX Global?

Improved Compliance: Reduces instances of non-compliance through proactive risk management.
Time Efficiency: Streamlines processes, leading to significant time savings.
Cost Reduction: Mitigates financial risks and avoids costly compliance breaches.
Scalability: Adapts to organizational growth and changing compliance requirements.

NAVEX Global is implemented in a range of industries, including finance, healthcare, and manufacturing, offering custom solutions tailored to the specific regulations and requirements of each sector. Its flexible architecture allows for easy adaptation and integration, ensuring compliance and risk management are in line with industry standards.

NAVEX

Sample Customers

Federal Home Loan Bank of Chicago, ACCO Brands Corporation, AgFirst Farm Credit Bank, AIB International, Associated Banc-Corp, BAE Systems, Barclaycard, Dell Inc, DIRECTV, Energizer, Fresenius Kabi, Hasbro, Goodyear, HudsonCity Savings Bank, Infigen Energy, Kaydon, Leroy Merlin, Mountry Financial Corp., Nicholas Piramal, Pepco, Pfizer, Societe Generale, Whitney Bank

Toyota, Delta, Cedars-Sinai, Coca-Cola, Equifax, Cisco, Yahoo!, Jamba Juice, Fairmont Hotels & Resorts, Auburn University, NEC, Fleet Laboratories, AVAYA, Del Taco, Valero, OCWEN, Samaritan Health Services, Levi Strauss & Co, Telus

Buyer's Guide

MetricStream vs. NAVEX Global

November 2026

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