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MHR iTrent vs SAP SuccessFactors comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 3, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

MHR iTrent
Ranking in Cloud HCM
22nd
Average Rating
4.6
Reviews Sentiment
4.3
Number of Reviews
2
Ranking in other categories
Benefits Administration (19th)
SAP SuccessFactors
Ranking in Cloud HCM
1st
Average Rating
7.8
Reviews Sentiment
6.6
Number of Reviews
100
Ranking in other categories
Talent Management (1st), Talent Acquisition (1st), Global Payroll (2nd)
 

Mindshare comparison

As of February 2026, in the Cloud HCM category, the mindshare of MHR iTrent is 1.2%, up from 0.7% compared to the previous year. The mindshare of SAP SuccessFactors is 10.5%, down from 22.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud HCM Market Share Distribution
ProductMarket Share (%)
SAP SuccessFactors10.5%
MHR iTrent1.2%
Other88.3%
Cloud HCM
 

Featured Reviews

reviewer2215695 - PeerSpot reviewer
NA at a university with 5,001-10,000 employees
A scalable solution with good functionalities, but customer support needs to improve
Customer support and getting help from MHR iTrent are not great at all. MHR iTrent concentrates too much on sales, like a selling mechanism. They don't concentrate on helping their existing clients get the most out of the solution. All they're interested in is selling you something else to add on.
SS
Assistant Manager at Kashiv Biosciences
HR has gained clear analytics for attrition, goals, and appraisals and manages talent efficiently
SAP SuccessFactors has a low error rate. We had many ad hoc reports that we needed to generate, and it was very easy to do so in SAP SuccessFactors. We also created many in-house reports according to our specific requirements with the help of this tool, which was a really big game changer for us. We did not depend on advanced Excel in those cases. We generated a lot of detailed reports whenever we needed them during emergency cases or board meetings. A lot of usefulness and time were saved in those cases. I will also mention that we conducted a comparative study for some recruitment cases. We had a recruitment model where we were looking for a very niche profile. Since the job profile was really different and rare, we had to depend on analytics to understand and shortlist from a large pool of candidates that we already had in our database. Analytics was really helpful in this situation.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"MHR iTrent's functionality and the payroll part are good."
"The retrospection feature within iTrent is really good and better than what some other software provides. It's really useful."
"We use the cloud version to maintain all the employee records, payroll, etc. We use everything that comes with the HR suite."
"The solution is stable."
"The standardized procedures and best practices embedded in the system are very valuable."
"It covers all the everyday functions of the employee life cycle."
"It has a global database, and it is globally accessible. By using this solution, we have moved away from paper, which is a big step for us."
"The overall functionality of the solution is very good."
"The SuccessFactors learning applications within the SuccessFactors learning modules, as well as the performance management system, are highly beneficial for each and every employee in our organization. These tools eliminate the need for using Excel to manage data, allowing for direct input into the system. This streamlines the process, making it easier to view and analyze information. We can readily access our performance history, comparing our actions and achievements from the previous year. At present, we are consistently monitoring our day-to-day performance."
"It has improved my organization by enabling us to efficiently manage our personnel."
 

Cons

"MHR's customer service needs to improve. It's dreadful at the moment. They're not very customer-focused."
"Customer support and getting help from MHR iTrent are not great at all."
"In my experience with SuccessFactors' analytics capabilities influencing decision-making, workforce analytics is still challenging due to customizations."
"SAP should also look into easily integrating with other applications or other tools. Technology has changed now, and it should be easier for any application to integrate with other apps. There needs to be more flexibility."
"User-friendliness is a major concern for me, which affects my overall experience."
"The Reporting/Analytics and User Interface need improvement."
"We lack information regarding how to build a network."
"The organization is planning to move to Darwinbox from SAP SuccessFactors, primarily due to pricing considerations."
"The data management part can be improved in terms of how you can manage data from the HR admin's or HR team's perspective. It has some limitations in the reporting part in terms of how you can update the data and fetch the data. SAP HCM comparatively has a lot of capabilities in terms of backup loads, data management, data changes, etc. You can do these things easily, which is not the case with SAP SuccessFactors. Data management should be simplified in SAP SuccessFactors in terms of accessing the data, reporting, and then manipulating the data."
"The price could be lower."
 

Pricing and Cost Advice

Information not available
"Our costs for the solution are subsidized by our parent company, I am not aware of the exact cost because of this. However, we pay $50,000 annually. If we move to another solution it will be more expensive."
"The solution is on the expensive side but is definitely worth the money."
"We are on an annual subscription to use SAP SuccessFactors. The pricing model is something that they could restructure a bit better. If it was based differently on the type of usage it would help."
"The licensing fees are based on the number of modules that are being used, and the number of users."
"It is not cheap, but it is reasonable."
"SAP SuccessFactors requires an annual subscription."
"The price of the solution is highly expensive."
"I don't want to comment on the license cost, to be honest. It could be about $1,000 approximately per customer. However, it's very flexible in terms of the licensing costs depending on the volume and depending on the deal of installation."
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Top Industries

By visitors reading reviews
Comms Service Provider
13%
Educational Organization
13%
Computer Software Company
11%
University
9%
Comms Service Provider
15%
Manufacturing Company
10%
Financial Services Firm
7%
Computer Software Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business23
Midsize Enterprise13
Large Enterprise69
 

Questions from the Community

What needs improvement with MHR iTrent?
I'm not particularly happy with it if I'm being honest. But that is more due to the service provided by MHR rather than the software iTrent. I would like to improve the customer service in particul...
What is your primary use case for MHR iTrent?
We use it as an integrated HR payroll system. Any queries regarding the system not doing what it should are usually about the service provided by MHR—the customer service, the responses, and cases ...
What advice do you have for others considering MHR iTrent?
If customer support is part of the product, I would rate it a three out of ten.
What are the biggest differences between Workday, Oracle Cloud and SAP SuccessFactors?
Differences between Workday, Oracle Cloud,w and SAP SuccessFactors:w Oracle: "simple interface and deep customization to suit the purpose." SAP: Multiple functionalities that increase process effi...
What is better, SAP HCM or SAP SuccessFactors?
When it comes to user experience, SuccessFactors is unquestionably superior, as it provides end users with a new experience and an advanced user interface. Additionally, the entire concept of SF is...
What do you like most about SAP SuccessFactors?
The tool is easy to use for performance management. We haven't experienced any issues with SAP SuccessFactors for performance management, which is great. However, since we're still learning to use ...
 

Comparisons

 

Also Known As

MidlandHR iTrent, iTrent
SuccessFactors
 

Overview

 

Sample Customers

Brighton and Hove City Council, Cafcass, Capel Manor College, Chesterfield Royal Hospital NHS, City and Islington College, City West Housing, Coventry University, Denbighshire County Council, Dudley College, Dyfed Powys Police Force, East Durham College
City of Cape Town, ADAMA Agricultural Solutions Ltd., TransAlta Corporation, Keolis, PT XL Axiata Tbk, National Football League (NFL), Plan International, Yoh, A Day & Zimmermann Company, China Talent Group (CTG TMO), Umicore S.A., Butterfield Bank, Skril
Find out what your peers are saying about MHR iTrent vs. SAP SuccessFactors and other solutions. Updated: December 2025.
881,757 professionals have used our research since 2012.