Microsoft Teams vs Polycom RealPresence Clariti comparison

Why PeerSpot?

Microsoft and Poly are both solutions in the Virtual Meetings category. Microsoft is ranked #3 with an average rating of 8.7, while Poly is ranked #7 with an average rating of 9.0. Microsoft holds a 3.8% mindshare in VM, compared to Poly’s 2.1% mindshare. Additionally, 95% of Microsoft users are willing to recommend the solution, compared to 100% of Poly users who would recommend it.

Microsoft Teams

Read 181 Microsoft Teams reviews

11,668 Views
4,901 Comparison Views

95% willing to recommend

Polycom RealPresence Clariti

Read 5 Polycom RealPresence Clariti reviews

1,341 Views
1,328 Comparison Views

100% willing to recommend

Microsoft Teams

Polycom RealPresence Clariti

Comparison Buyer's Guide

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Executive SummaryUpdated on Feb 3, 2025

Microsoft Teams and Polycom RealPresence Clariti are competing in the collaboration and conferencing solutions category. Microsoft Teams has the upper hand in pricing and support, while Polycom RealPresence Clariti offers advanced features that justify its cost, making it valuable for businesses prioritizing functionality.

Features:Microsoft Teams offers seamless integration with Office 365, facilitating chat, file sharing, and video conferencing. It allows real-time collaboration across different devices. Polycom RealPresence Clariti provides robust video conferencing with high-definition video and content sharing across hybrid environments.

Room for Improvement:Microsoft Teams could improve in user interface customization and offline access. Additionally, users have noted occasional performance lags in high traffic. Polycom RealPresence Clariti could enhance user-friendliness and simplify its configuration process. It may also benefit from broader third-party integration and more competitive pricing for small to medium enterprises.

Ease of Deployment and Customer Service:Microsoft Teams' cloud-based solution simplifies deployment and scales rapidly, supported by Microsoft's extensive network. Polycom RealPresence Clariti offers a versatile deployment model supporting on-premises, cloud, or hybrid setups and focuses on customized support.

Pricing and ROI:Microsoft Teams is cost-effective for organizations using Microsoft 365, offering substantial ROI through productivity gains. Its pricing structure is attractive for large deployments. Polycom RealPresence Clariti incurs higher initial setup costs but provides value through its specialized conferencing features, ensuring long-term ROI for enterprises needing advanced capabilities.

To learn more, read our detailed Microsoft Teams vs. Polycom RealPresence Clariti Report (Updated: November 2026).

Buyer's Guide

Microsoft Teams vs. Polycom RealPresence Clariti

November 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Teams

Ranking in Virtual Meetings

3rd

Average Rating

8.4

Reviews Sentiment

6.6

Number of Reviews

181

Ranking in other categories

Enterprise Social Software (2nd)

Polycom RealPresence Clariti

Ranking in Virtual Meetings

7th

Average Rating

8.2

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of November 2026, in the Virtual Meetings category, the mindshare of Microsoft Teams is 3.8%, up from 3.1% compared to the previous year. The mindshare of Polycom RealPresence Clariti is 2.1%, up from 1.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Virtual Meetings Mindshare Distribution
Product	Mindshare (%)
Microsoft Teams	3.8%
Polycom RealPresence Clariti	2.1%
Other	94.1%

Virtual Meetings

Featured Reviews

Ayush Saxena

Engineer at a comms service provider with 10,001+ employees

Collaboration has transformed daily work and supports seamless global voice communication

Microsoft Teams could be improved, especially regarding contact center solutions which have a growing need for omnichannel capabilities, integrating with external platforms such as social media and email for a unified experience. Minor improvements might include reintroducing features such as GPU options available in classic Microsoft Teams to address issues in modern Microsoft Teams related to video meetings and content sharing. Furthermore, essential information such as who started or ended recordings should be more accessible in the Microsoft Teams admin center. I rate it a nine because Microsoft Teams occasionally experiences glitches in the client, leading to missing chat history or other transient issues. The performance issues with the desktop client and the support service complexities contribute to my rating being less than perfect. I have not identified any other improvements needed for Microsoft Teams.

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Norm Hubert

Network Technical Advisor at a government with 10,001+ employees

The ability to track call flow and history simplifies call management while bridging issues persist

I find the ability to follow the calls, the call flow, the ability to look at the history, and more on the fault-finding tools to be valuable. It improved from a support model perspective. It simplified the licensing, reduced administration since it's based on calls, not based on users. It's about managing the calls and verifying we have enough space as opposed to always adding licenses for endpoints or users.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I believe there has been a return on investment because Teams has seamlessly allowed us to continue to do our work over the lockdown period."

"Microsoft Teams has positively impacted my organization by helping collaboration become easier and smooth, in the sense that you can put everyone in a Microsoft Teams group and share information instead of sharing it with individual users."

"I think what the team likes most is the improvements when it comes to communication."

"I am impressed with the solution's collaboration with Office 365."

"It is software that many people are familiar with, and if you have someone who needs to communicate with Teams, they will have the necessary software."

"The tool's integration capabilities are seamless."

"The solution is perfect and works pretty well. It gets your streaming and helps to get your calls. I like it a lot."

"It's mainly the integration of everything document-wise and the consistency that I really liked within Microsoft Teams."

More Microsoft Teams pros

"The product increases the ability of Teams in cases when we need to collaborate with whiteboards or specific video-coms or audio-coms to install a meeting presence room."

"It does a good job of integrating with other software."

"Some proprietary Polycom features include speaker tracking, acoustic fencing, noise cancellation, active noise cancellation, and noise cancellation AI."

"I find the ability to follow the calls, the call flow, the ability to look at the history, and more on the fault-finding tools to be valuable."

"It's on-prem, which is great."

"The most valuable feature is its integration with solutions like Zoom and Teams for endpoints. The picture quality is high, and the conference sessions are stable."

"It simplified the licensing, reduced administration since it's based on calls, not based on users."

"The solution is stable, there are no bugs or glitches, and it doesn't crash or freeze."

Cons

"If you talk about the tool's disadvantages, it consists of losing connection. It's also a problem that it only stores information for up to 40 days. The aforementioned areas can be considered for improvement."

"It's not as easy to augment your meetings as it is with competitors. For example, in Zoom, if I want to add attendees, I just grab the meeting link and post it to them. With Teams, how to do this is not as clear."

"Inability to see large numbers of participants."

"Microsoft Teams can be improved firstly because it does not have the option to directly attach attachments."

"SharePoint was more robust and customizable earlier."

"The application's user interface on Google has shortcomings that need to be improved."

"The solution's recording could be improved because it is not as good as other products."

"I think it would be helpful if the whiteboard tool was embedded in the solution rather than having to deploy or download a tool for this."

More Microsoft Teams cons

"The customer needs this platform to be a little bit more customized."

"Could have a wider range of use cases."

"The idea of the Clariti 2.0 is good, however, they're still moving too slowly."

"The only issue we have is with some of the bridging stuff, particularly with respect to DTMF and outgoing calls."

"Polycom RealPresence Clariti is very bad when moving towards the cloud."

"I'd like to see a wider range of use cases for this product."

Pricing and Cost Advice

"If you have content that requires more security and you want to use it in a more secure manner, with more protection, then it will come at a higher cost."

"You don't buy only the Teams license; you buy it as part of the Microsoft 365 bundle."

"It is a bit more than moderately expensive."

"The tool's price is high and I would rate it an eight out of ten."

"We are using the free version of the solutions."

"Microsoft Teams comes free if you're using it in an organization."

"The tool's price is part of MS Office 365 and I would rate its pricing five out of ten. The tool's licensing costs are monthly."

"Pricing is free to a threshold and then after that you have to license per user."

More Microsoft Teams pricing and cost advice

"Polycom RealPresence Clariti is definitely more expensive than others in the market because of its high quality."

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Top Industries

By visitors reading reviews

Financial Services Firm

14%

Outsourcing Company

12%

Construction Company

11%

Manufacturing Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	66
Midsize Enterprise	46
Large Enterprise	77

No data available

Questions from the Community

What is your experience regarding pricing and costs for Microsoft Teams?

From an organizational point of view, the pricing and setup costs for Microsoft Teams are right, especially since it integrates all the new technologies coming to market, including AI and various A...

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What needs improvement with Microsoft Teams?

One issue is that now it requires the presenter to initiate the meeting. Previously, anyone could quickly become a presenter, but now I have to ask or request for the presentation. This can cause p...

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What is your primary use case for Microsoft Teams?

My primary use case for Microsoft Teams is day-to-day communication and collaboration with colleagues across different teams and locations. I use it for chats, virtual meetings, sharing documents a...

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What needs improvement with Polycom RealPresence Clariti?

They are discontinuing the product and they are moving over to Pexip. The only issue we have is with some of the bridging stuff, particularly with respect to DTMF and outgoing calls. That's our big...

See all answers

What is your primary use case for Polycom RealPresence Clariti?

We use it both nationally and internationally with our partners, however, it's used in a closed environment.

See all answers

What advice do you have for others considering Polycom RealPresence Clariti?

I would recommend it, however, it depends on the environment. We have a lot of users but not a lot of usage, so the price model is really good for that environment. Overall, I would give it a nine ...

See all answers

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Product Reports

Buyer's Guide

Microsoft Teams

October 2026

Download Microsoft Teams product report

Buyer's Guide

Virtual Meetings

October 2026

Download Polycom RealPresence Clariti product report

Also Known As

MS Teams

RealPresence Clariti, Clariti

Overview

Microsoft Teams combines robust communication tools with seamless collaboration features. It supports video calls, chat, and integrates with Microsoft 365, enhancing remote work productivity.

Microsoft Teams offers a unified platform for effective communication and collaboration. It excels in video and audio call quality, supports file sharing, and facilitates real-time collaboration. Its integration with Microsoft 365, OneDrive, and SharePoint streamlines document management and enhances team productivity. Challenges include improving integration with third-party tools, optimizing memory usage, and refining the interface navigation. Key areas for enhancement include customization, task management, and multi-platform consistency. Nevertheless, Teams is pivotal for project management, communication, and document sharing across distributed teams.

What are the most important features of Microsoft Teams?

Seamless Communication: High-quality video and audio calls with reliable connectivity.
Real-Time Collaboration: Effective screen sharing and chat retention boost productivity.
Integration with Microsoft 365: Streamlined document management with OneDrive and SharePoint.
Comprehensive Task Management: Unified platform for managing tasks and scheduling meetings.
Robust File Sharing: Efficient data sharing and collaboration tools for teams.

What benefits and ROI can users expect?

Improved Productivity: Enhances remote work by streamlining communication and collaboration.
Efficient Document Management: Simplifies sharing and storage with integrated tools.
Enhanced Decision-Making: Facilitates team engagement and collaboration for better outcomes.
Streamlined Operations: Unifies tasks, messaging, and meetings on a single platform.

Microsoft Teams supports diverse industries by connecting collaborators across different locations. It is widely used for team collaboration, messaging, file sharing, and virtual meetings. Teams are enhancing project management, communication, and data sharing with effective integration into tools like Jira, Bitbucket, and SharePoint.

Microsoft

Polycom RealPresence Clariti integrates with Teams and Zoom, offering features like speaker tracking and noise cancellation. On-prem installations ensure stable, high-quality sessions, while licensing simplification aids in better management.

Polycom RealPresence Clariti enhances collaboration by seamlessly integrating with Microsoft Teams and Zoom. It offers advanced features such as speaker tracking, acoustic fencing, and noise cancellation, ensuring users experience high-quality video and audio interactions. The platform supports on-prem installations, providing reliable and stable sessions crucial for professional settings. Licensing simplification, call management, and troubleshooting tools are notable advantages. Clariti 2.0 introduces enhancements over its predecessor, including hand-raising, chat, and polls. Its open-based system supports diverse endpoints for greater flexibility. However, users seek expanded use cases and improved cloud compatibility, as customization remains limited. Challenges include sluggish EVO protocol implementation and documentation issues, especially during content sharing.

What are the most important features?

Speaker Tracking: Automatically focuses on the active speaker, enhancing engagement.
Acoustic Fencing: Reduces unwanted noise and distractions during calls.
Noise Cancellation: Ensures clear communication by minimizing background sounds.
Flexible Integration: Compatible with platforms like Teams and Zoom for versatile usage.
Enhanced Collaboration Tools: Features like hand-raising, chat, and polls further enrich interaction.

What benefits should be evaluated?

Stable Sessions: Reliable performance in various environments with fewer disruptions.
High Picture Quality: Delivers crisp video for professional-grade conferencing.
Licensing Simplification: Streamlined management for easier administrative control.
Comprehensive Call Management: Efficient tools for effective call handling and troubleshooting.

In industries such as federal and public sectors, Polycom RealPresence Clariti is favored for secure on-prem setups, crucial for safeguarding sensitive information. Enterprises across global branches use it to build teleconferencing infrastructure, ensuring clear video and audio in both national and international operations. Meeting rooms benefit from its compatibility with diverse platforms, facilitating seamless video and internet calling.

Poly

Sample Customers

Honeywll, AIRFRANCE, AccuWeather, Lilly

Baptist Health Corbin, North Carolina Central University

Buyer's Guide

Microsoft Teams vs. Polycom RealPresence Clariti

November 2026

Free Report: Microsoft Teams vs. Polycom RealPresence Clariti

Find out what your peers are saying about Microsoft Teams vs. Polycom RealPresence Clariti and other solutions. Updated: November 2026.

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