No more typing reviews! Try our Samantha, our new voice AI agent.

Microsoft Teams vs Polycom RealPresence Clariti comparison

Why PeerSpot?
 

Comparison Buyer's Guide

Executive SummaryUpdated on Feb 3, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Microsoft Teams
Ranking in Virtual Meetings
3rd
Average Rating
8.4
Reviews Sentiment
6.6
Number of Reviews
181
Ranking in other categories
Enterprise Social Software (2nd)
Polycom RealPresence Clariti
Ranking in Virtual Meetings
7th
Average Rating
8.2
Reviews Sentiment
7.4
Number of Reviews
5
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2026, in the Virtual Meetings category, the mindshare of Microsoft Teams is 3.8%, up from 3.1% compared to the previous year. The mindshare of Polycom RealPresence Clariti is 2.1%, up from 1.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Virtual Meetings Mindshare Distribution
ProductMindshare (%)
Microsoft Teams3.8%
Polycom RealPresence Clariti2.1%
Other94.1%
Virtual Meetings
 

Featured Reviews

Ayush Saxena - PeerSpot reviewer
Engineer at a comms service provider with 10,001+ employees
Collaboration has transformed daily work and supports seamless global voice communication
Microsoft Teams could be improved, especially regarding contact center solutions which have a growing need for omnichannel capabilities, integrating with external platforms such as social media and email for a unified experience. Minor improvements might include reintroducing features such as GPU options available in classic Microsoft Teams to address issues in modern Microsoft Teams related to video meetings and content sharing. Furthermore, essential information such as who started or ended recordings should be more accessible in the Microsoft Teams admin center. I rate it a nine because Microsoft Teams occasionally experiences glitches in the client, leading to missing chat history or other transient issues. The performance issues with the desktop client and the support service complexities contribute to my rating being less than perfect. I have not identified any other improvements needed for Microsoft Teams.
NH
Network Technical Advisor at a government with 10,001+ employees
The ability to track call flow and history simplifies call management while bridging issues persist
I find the ability to follow the calls, the call flow, the ability to look at the history, and more on the fault-finding tools to be valuable. It improved from a support model perspective. It simplified the licensing, reduced administration since it's based on calls, not based on users. It's about managing the calls and verifying we have enough space as opposed to always adding licenses for endpoints or users.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The integration, being able to create groups to share documents that I think is the best, means I can set up a meeting and associate documents to that meeting and everybody can see it."
"The best features Microsoft Teams offers are quick access to information, the channels, the teams, and direct contact with people."
"The most valuable feature of Microsoft Teams is that it is integrated with the Microsoft ecosystem."
"The solution is perfect and works pretty well. It gets your streaming and helps to get your calls. I like it a lot."
"I like the product's screen share feature since we can explain things to the users at the other end using it. The solution helps me to establish a virtual connection with my team."
"The most valuable features are the messaging and the video calling, especially where you can add a background."
"The solution's technical support team is helpful."
"Teams is really user-friendly and not that complex."
"The most valuable feature is its integration with solutions like Zoom and Teams for endpoints. The picture quality is high, and the conference sessions are stable."
"I find the ability to follow the calls, the call flow, the ability to look at the history, and more on the fault-finding tools to be valuable."
"It does a good job of integrating with other software."
"It's on-prem, which is great."
"The product increases the ability of Teams in cases when we need to collaborate with whiteboards or specific video-coms or audio-coms to install a meeting presence room."
"It simplified the licensing, reduced administration since it's based on calls, not based on users."
"The solution is stable, there are no bugs or glitches, and it doesn't crash or freeze."
"Some proprietary Polycom features include speaker tracking, acoustic fencing, noise cancellation, active noise cancellation, and noise cancellation AI."
 

Cons

"If I could completely eliminate Outlook and only use Teams, that would help me immensely. Productivity would increase drastically and many of our team members would be more efficient in our day-to-day, as we would be living primarily in a single tool."
"The biggest issue is web content."
"Microsoft Teams becomes complicated when used with SharePoint. It needs to improve its integration with other Office 365 tools."
"The Teams functions can be improved and some other package should be introduced."
"The solution's security features could be improved."
"Microsoft Teams can start being more interactive and intuitive by implementing artificial intelligence and machine learning."
"To Do tasks’ ease of use should be improved."
"There can be more customization and also the task management tools needs better tools for integration."
"The idea of the Clariti 2.0 is good, however, they're still moving too slowly."
"Could have a wider range of use cases."
"Polycom RealPresence Clariti is very bad when moving towards the cloud."
"I'd like to see a wider range of use cases for this product."
"The customer needs this platform to be a little bit more customized."
"The only issue we have is with some of the bridging stuff, particularly with respect to DTMF and outgoing calls."
 

Pricing and Cost Advice

"We are satisfied with the price of this solution."
"We don't have to pay for the solution."
"I rate the tool's pricing a six out of ten. Its pricing is fixed."
"The solution is expensive and I would rate it a nine out of ten."
"It costs around $12 for SharePoint and Teams per user."
"I rate Microsoft Teams an eight out of ten for its pricing."
"The solution is priced high."
"You don't buy only the Teams license; you buy it as part of the Microsoft 365 bundle."
"Polycom RealPresence Clariti is definitely more expensive than others in the market because of its high quality."
report
Use our free recommendation engine to learn which Virtual Meetings solutions are best for your needs.
920,769 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
14%
Outsourcing Company
12%
Construction Company
11%
Manufacturing Company
9%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business66
Midsize Enterprise46
Large Enterprise77
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Microsoft Teams?
From an organizational point of view, the pricing and setup costs for Microsoft Teams are right, especially since it integrates all the new technologies coming to market, including AI and various A...
What needs improvement with Microsoft Teams?
One issue is that now it requires the presenter to initiate the meeting. Previously, anyone could quickly become a presenter, but now I have to ask or request for the presentation. This can cause p...
What is your primary use case for Microsoft Teams?
My primary use case for Microsoft Teams is day-to-day communication and collaboration with colleagues across different teams and locations. I use it for chats, virtual meetings, sharing documents a...
What needs improvement with Polycom RealPresence Clariti?
They are discontinuing the product and they are moving over to Pexip. The only issue we have is with some of the bridging stuff, particularly with respect to DTMF and outgoing calls. That's our big...
What is your primary use case for Polycom RealPresence Clariti?
We use it both nationally and internationally with our partners, however, it's used in a closed environment.
What advice do you have for others considering Polycom RealPresence Clariti?
I would recommend it, however, it depends on the environment. We have a lot of users but not a lot of usage, so the price model is really good for that environment. Overall, I would give it a nine ...
 

Also Known As

MS Teams
RealPresence Clariti, Clariti
 

Overview

 

Sample Customers

Honeywll, AIRFRANCE, AccuWeather, Lilly
Baptist Health Corbin, North Carolina Central University
Find out what your peers are saying about Microsoft Teams vs. Polycom RealPresence Clariti and other solutions. Updated: November 2026.
920,769 professionals have used our research since 2012.