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MSP360 Backup vs VMware Live Recovery comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Oct 15, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

MSP360 Backup
Ranking in Disaster Recovery (DR) Software
30th
Average Rating
8.0
Reviews Sentiment
7.2
Number of Reviews
15
Ranking in other categories
Backup and Recovery (51st), Cloud Backup (36th), MSP Backup (6th)
VMware Live Recovery
Ranking in Disaster Recovery (DR) Software
3rd
Average Rating
8.0
Reviews Sentiment
6.6
Number of Reviews
82
Ranking in other categories
Disaster Recovery as a Service (2nd)
 

Mindshare comparison

As of November 2026, in the Disaster Recovery (DR) Software category, the mindshare of MSP360 Backup is 2.1%, up from 1.0% compared to the previous year. The mindshare of VMware Live Recovery is 6.7%, down from 6.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Disaster Recovery (DR) Software Mindshare Distribution
ProductMindshare (%)
VMware Live Recovery6.7%
MSP360 Backup2.1%
Other91.2%
Disaster Recovery (DR) Software
 

Featured Reviews

CONRAD FORREST - PeerSpot reviewer
President at MTS Consulting Group, Inc.
The solution provides the ability to backup all types of cloud drives, is inexpensive, and has decent support
MSP360 Backup provides the backup functionality, but we need to provide the storage component. We can use Azure, AWS, or another provider, but we need to choose the storage provider and create a bucket to store our data. The vendor is making changes to improve the functionality of the service and the separation of storage, but I would like to see more integration and a knowledge base of the tool. Currently trying to understand why the storage is separated and how to implement the storage properly is a challenge. Using the solution incurs additional charges for the device storage and backup which are not included in the service. Unlike other solutions such as Kohl which includes everything at one price. MSP360 Backup can be improved by adding inclusive pricing.
SuhailAkhtar - PeerSpot reviewer
Integration Architect at App In Snap (Pvt) Ltd
Has enabled seamless VM management and automated failover while support response needs improvement
For support issues, they help with the issue, but it takes a very long time. The reason is that they engage a very initial resource and then escalate to another level, and during these level escalations, our time is wasted. They do not understand the severity of the issue. They go through step-by-step and then go to the upper level. This may be their SOP, but we require instant support and instant resolution of the problem, so here VMware Live Recovery is lacking. They follow their SOP, but they initially engage very low-level personnel who are not able to answer or resolve the issue, so they escalate or take a very long time to resolve the issue. The main issue is to improve the approach of resolving solutions. I may not be able to suggest new features because in these recent months, I have not been very close to it as we are exploring different solutions.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I liked the way the product worked, its flexibility on the storage and cost, and the way it was supported."
"The best feature is that it's very user-friendly to do scheduled backups and version maintenance."
"Every user of IT infrastructure needs to have a backup, and this is a good solution to implement because it is so easy and straightforward."
"The solution is easy to access and handles things efficiently."
"I would recommend the solution; it's a very trustworthy solution."
"I was mainly concerned with cloud backups, OneDrive backups, consumer OneDrive, business OneDrive, Google backups, and SharePoint backups. The solution did a good job of the backup."
"Block level transfers have significantly reduced the amount of time for transfers over some other solutions"
"Client-side encryption minimizes worries about data being captured on the back-end."
"We have found this solution to be very stable so far."
"We have had some customers that were hit with some random wear and we were able to restore the files from SRM with minimal downtime."
"Incorporating non-disruptive testing capability in disaster recovery procedures has significantly benefited the overall recovery testing processes."
"The initial setup is easy depending on the environment you are working with."
"My advice to people considering this solution is that they should just go ahead and get it, as I think that is the best virtualization solution out there."
"The most valuable feature is disaster recovery testing."
"The disaster recovery has been good; in the case of a disaster, the product is very simple, we have security and lower downtime, and it's very reliable."
"We find the back up feature of this solution to be particularly valuable."
 

Cons

"The graphics are looking a bit old and should be updated."
"Maybe implement an easier interface for basic users. For example, a set-up wizard with all the commonly used features as default."
"As for what can be improved, some reports could be simplified so that you know how much backup you have done and what your backup details are. That report is available but it is very tough to get. I would like to know "today I have just uploaded 35 MB, tomorrow I have loaded 10 MB so my trend of backup is increasing.""
"The solution needs a better graphical user interface. It's a graphical user interface that is very old-school right now. They could give it a little more modern feel."
"The main improvement is that it should have GDPR compliance. That's the problematic point. They say they are GDPR compliant, but they are not."
"The restore time could improve. When we had an issue the restore time was lengthy."
"Using the solution incurs additional charges for the device storage and backup which are not included in the service."
"There are some things that we don't like about it. That is why I was exploring alternatives in a hyper-scale environment. That is why I was checking IT Central Station."
"The technical support is not very good and needs to make an effort to improve."
"Automatic guest customizations through a GUI is a missing feature. Also the new version of SRM is web-only and is not that stable as the old client version."
"Zerto may be more cost efficient, so I’m not 100% sold, and may not need it at all."
"Smaller sites or sites with mixed storage platforms rely on vSphere replication for DR purposes so additional scalability in this tool would benefit from this."
"We are limited to 50 VMs."
"It has a lot of dependencies on VMware infrastructure, and testing can be complex. Testing often requires extensive approval at the organizational level."
"The technical support is not quick enough to respond when a user tries to contact them."
"There needs to be better stability during heavy capacity in future releases."
 

Pricing and Cost Advice

"Pricing is reasonable although can be quite a large upfront cost."
"The solution is expensive."
"Its pricing needs improvement."
"I rate the price of MSP360 Backup a seven out of ten."
"The cost is pretty inexpensive. Around four to five dollars per device, per workstation on each server."
"We have a very good return on investment."
"It provides a good cost savings compared to our previous cloud backup."
"MSP360 is vastly cheaper than its competitors and has almost all the same features."
"VMware SRM is an expensive solution, and users need to pay extra costs in addition to the standard licensing fees."
"The price of VMware SRM depends on how many VMs the customer has to move. There is a difference between the standard and enterprise license. I'm presenting the standard license to my customers because the total of VMs is not more than 50. The customer needs only the standard license and the cost is very effective for him."
"After Broadcom acquired the solution, the licensing cost increased drastically"
"I rate the tool's pricing an eight to nine out of ten."
"I rate the solution's pricing a six on a scale of one to ten, where one is the lowest and ten is the most expensive."
"The pricing is good."
"VMware SRM is expensive when compared to Veeam and makes Veeam look cheaper. For support, some additional payments need to be made over the licensing costs of the solution."
"It is about $3,000 a year for the 25 pack. The package gives you the ability to protect up to 25 virtual machines."
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Comparison Review

it_user159711 - PeerSpot reviewer
Architect at a tech services company with 51-200 employees
Nov 9, 2014
VMware SRM vs. Veeam vs. Zerto
Disaster recovery planning is something that seems challenging for all businesses. Virtualization in addition to its operational flexibility, and cost reduction benefits, has helped companies improve their DR posture. Virtualization has made it easier to move machines from production to…
 

Top Industries

By visitors reading reviews
Comms Service Provider
13%
Financial Services Firm
13%
Construction Company
12%
Manufacturing Company
9%
Financial Services Firm
12%
Outsourcing Company
11%
Manufacturing Company
11%
Construction Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business12
Midsize Enterprise2
Large Enterprise2
By reviewers
Company SizeCount
Small Business36
Midsize Enterprise12
Large Enterprise41
 

Questions from the Community

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What is your experience regarding pricing and costs for VMware Cloud Disaster Recovery?
We have been using VMware Live Recovery since 2015, and most of our effort relies on it. I personally feel that it is very easy to use, easy to manage, and provides many features compared to other ...
What needs improvement with VMware Cloud Disaster Recovery?
For support issues, they help with the issue, but it takes a very long time. The reason is that they engage a very initial resource and then escalate to another level, and during these level escala...
What is your primary use case for VMware Cloud Disaster Recovery?
We are the partner as well as the integrator, and we mostly work in the integration industry. Integration is our core business, but we also do partnership activities. Most of our projects are based...
 

Also Known As

Cloudberry Backup
VMware Cloud Disaster Recovery, Datrium DRaaS , VMware SRM
 

Overview

 

Sample Customers

StratX
Certainty Home Loans, VPay, ZEON
Find out what your peers are saying about MSP360 Backup vs. VMware Live Recovery and other solutions. Updated: September 2026.
920,769 professionals have used our research since 2012.