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MSP360 Backup vs VMware Live Recovery comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 15, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

MSP360 Backup
Ranking in Disaster Recovery (DR) Software
33rd
Average Rating
8.0
Reviews Sentiment
7.2
Number of Reviews
15
Ranking in other categories
Backup and Recovery (56th), Cloud Backup (44th), MSP Backup (6th)
VMware Live Recovery
Ranking in Disaster Recovery (DR) Software
3rd
Average Rating
8.0
Reviews Sentiment
6.6
Number of Reviews
82
Ranking in other categories
Disaster Recovery as a Service (1st)
 

Mindshare comparison

As of June 2026, in the Disaster Recovery (DR) Software category, the mindshare of MSP360 Backup is 2.1%, up from 0.7% compared to the previous year. The mindshare of VMware Live Recovery is 7.0%, down from 8.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Disaster Recovery (DR) Software Mindshare Distribution
ProductMindshare (%)
VMware Live Recovery7.0%
MSP360 Backup2.1%
Other90.9%
Disaster Recovery (DR) Software
 

Featured Reviews

CONRAD FORREST - PeerSpot reviewer
President at MTS Consulting Group, Inc.
The solution provides the ability to backup all types of cloud drives, is inexpensive, and has decent support
MSP360 Backup provides the backup functionality, but we need to provide the storage component. We can use Azure, AWS, or another provider, but we need to choose the storage provider and create a bucket to store our data. The vendor is making changes to improve the functionality of the service and the separation of storage, but I would like to see more integration and a knowledge base of the tool. Currently trying to understand why the storage is separated and how to implement the storage properly is a challenge. Using the solution incurs additional charges for the device storage and backup which are not included in the service. Unlike other solutions such as Kohl which includes everything at one price. MSP360 Backup can be improved by adding inclusive pricing.
SuhailAkhtar - PeerSpot reviewer
Integration Architect at App In Snap (Pvt) Ltd
Has enabled seamless VM management and automated failover while support response needs improvement
For support issues, they help with the issue, but it takes a very long time. The reason is that they engage a very initial resource and then escalate to another level, and during these level escalations, our time is wasted. They do not understand the severity of the issue. They go through step-by-step and then go to the upper level. This may be their SOP, but we require instant support and instant resolution of the problem, so here VMware Live Recovery is lacking. They follow their SOP, but they initially engage very low-level personnel who are not able to answer or resolve the issue, so they escalate or take a very long time to resolve the issue. The main issue is to improve the approach of resolving solutions. I may not be able to suggest new features because in these recent months, I have not been very close to it as we are exploring different solutions.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Block level transfers have significantly reduced the amount of time for transfers over some other solutions"
"The best feature is that it's very user-friendly to do scheduled backups and version maintenance."
"The solution is easy to access and handles things efficiently."
"The most valuable feature for me is that I can see what has has been successfully backed up and what not. I do not mean the file or folder view, because that's problematic with GDPR, but I mean which machines have successfully backed up. It's very valuable because you don't have to check the machines. The second feature is that you can change backup settings in the portal."
"I liked the way the product worked, its flexibility on the storage and cost, and the way it was supported."
"MSP360 is vastly cheaper than its competitors and has almost all the same features."
"Technical support is very good."
"Supports peer-to-peer backup using Minio, which has allowed us to easily pre-seed and maintain an off-site backup within driving distance, making tactical recovery of accidental file deletions easy."
"The most valuable feature is the integration with our Nutanix environment."
"The product functionality is fairly high-quality."
"The most valuable feature of VMware SRM is its integration with the VMware platform."
"VMware is one of the best products in the industry when it comes to virtualization."
"It was working very well with VMware since it's a VMware product."
"Fast recovery time Ease of use"
"The company was able to provide customers with the required RPO that was not possible with traditional backup solutions."
"Based on average of downtime cost on DR and how automation can help to bring the business on, SRM can reduce the cost nearly 50 percent; moreover you don’t need to have SAN storage on DR."
 

Cons

"The restore time could improve. When we had an issue the restore time was lengthy."
"As for what can be improved, some reports could be simplified so that you know how much backup you have done and what your backup details are. That report is available but it is very tough to get. I would like to know "today I have just uploaded 35 MB, tomorrow I have loaded 10 MB so my trend of backup is increasing.""
"They can add some production backup capabilities and the ability to do single instance back up. At the moment, it doesn't do deduplication on the standard backup. So, the issue is backing up PSG files for customers who have limited bandwidth. The other issue is that I don't like the implementation of the SQL backup. We do use SQL ourselves using a PowerShell script with the VDA tools as a module. That's how we back up. The rotation feature would be nice to have, but I know that they've got it on their dashboard or on their list to look at. They can also do a few tweaks to the dashboard. I would like the reporting capabilities on the portal to be much more granular. Normally, I export it to a text file, and then I run it through a pivot table in order to look at it from a cost-recovery point of view and to see when the backup last ran and if it was successful when it ran two or three days ago. Such a feature would work really well for my market. They can also add a cost-effective backup for Android and Apple cellphones. I've had one or two customers who were looking for this feature. I haven't found this functionality at the moment. I've been looking for a product that does that."
"The initial setup is a little complex as it has to be done in the office and requires someone to come in and install the solution on your server, then configure the scheduling, backup pushing, and so on."
"The interface could use some updating."
"Using the solution incurs additional charges for the device storage and backup which are not included in the service."
"The product could be more user-friendly."
"The other issue is that I don't like the implementation of the SQL backup."
"The support could be improved, they are slow."
"The two vCenters have to be synchronized, which sometimes gives us problems because Keberos does not tolerate more than five minutes in time difference."
"SRM may hit some OS issues related to IP changes, but they are usually OS related, especially in the 2008 realm."
"The setup documentation needs to be improved greatly."
"The improvements should be as per customer requirements."
"If you have a failover case, you need to work on it manually. It would be helpful if this could be automated. It would simplify things."
"An improvement for SRM would be better interface compatibility with other products."
"Sometimes it’s good, sometimes it’s bad. It’s just luck of the draw."
 

Pricing and Cost Advice

"It includes a standard licensing fee. Once a year, there is a rebranding fee. The licensing costs are available on the internet for MSP360 Backup. There is a discount structure where if you have over 50 devices, you get a 50% discount. So, my cost is $2 a license per month."
"The solution is expensive."
"We have a very good return on investment."
"MSP360 is vastly cheaper than its competitors and has almost all the same features."
"The cost is pretty inexpensive. Around four to five dollars per device, per workstation on each server."
"Its pricing needs improvement."
"I rate the price of MSP360 Backup a seven out of ten."
"It provides a good cost savings compared to our previous cloud backup."
"The licensing costs for the product are perpetual in nature. A person needs to buy the license only once there is a need to buy support on a yearly basis. The licensing cost for VMware SRM is expensive."
"Compare to hardware-based replication, I think software based replication is best and cheap."
"I rate the tool's pricing an eight to nine out of ten."
"The cost of SRM is a little bit high, especially for smaller companies."
"After Broadcom acquired the solution, the licensing cost increased drastically"
"VMware SRM is an expensive solution, and users need to pay extra costs in addition to the standard licensing fees."
"It is reasonably priced, and its cost hasn't been a significant factor in our implementation."
"It is an expensive platform. I rate the pricing an eight out of ten."
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Comparison Review

it_user159711 - PeerSpot reviewer
Architect at a tech services company with 51-200 employees
Nov 9, 2014
VMware SRM vs. Veeam vs. Zerto
Disaster recovery planning is something that seems challenging for all businesses. Virtualization in addition to its operational flexibility, and cost reduction benefits, has helped companies improve their DR posture. Virtualization has made it easier to move machines from production to…
 

Top Industries

By visitors reading reviews
Construction Company
15%
Financial Services Firm
13%
Manufacturing Company
8%
Comms Service Provider
8%
Financial Services Firm
14%
Computer Software Company
11%
Manufacturing Company
10%
Construction Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business12
Midsize Enterprise2
Large Enterprise2
By reviewers
Company SizeCount
Small Business36
Midsize Enterprise12
Large Enterprise41
 

Questions from the Community

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What is your experience regarding pricing and costs for VMware Cloud Disaster Recovery?
We have been using VMware Live Recovery since 2015, and most of our effort relies on it. I personally feel that it is very easy to use, easy to manage, and provides many features compared to other ...
What needs improvement with VMware Cloud Disaster Recovery?
For support issues, they help with the issue, but it takes a very long time. The reason is that they engage a very initial resource and then escalate to another level, and during these level escala...
What is your primary use case for VMware Cloud Disaster Recovery?
We are the partner as well as the integrator, and we mostly work in the integration industry. Integration is our core business, but we also do partnership activities. Most of our projects are based...
 

Also Known As

Cloudberry Backup
VMware Cloud Disaster Recovery, Datrium DRaaS , VMware SRM
 

Overview

 

Sample Customers

StratX
Certainty Home Loans, VPay, ZEON
Find out what your peers are saying about MSP360 Backup vs. VMware Live Recovery and other solutions. Updated: June 2026.
900,747 professionals have used our research since 2012.