MSP360 Backup vs VMware Live Recovery comparison

MSP360 and Broadcom are both solutions in the Disaster Recovery (DR) Software category. MSP360 is ranked #33, while Broadcom is ranked #3 with an average rating of 8.1. MSP360 holds a 1.8% mindshare in DRS, compared to Broadcom’s 7.4% mindshare. Additionally, 100% of MSP360 users are willing to recommend the solution, compared to 88% of Broadcom users who would recommend it.

MSP360 Backup

Read 15 MSP360 Backup reviews

2,414 Views
676 Comparison Views

100% willing to recommend

VMware Live Recovery

Read 82 VMware Live Recovery reviews

6,033 Views
5,128 Comparison Views

88% willing to recommend

MSP360 Backup

VMware Live Recovery

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Executive SummaryUpdated on Oct 15, 2024

MSP360 Backup and VMware Live Recovery are competitors in disaster recovery and backup management. MSP360 Backup is favored for its cost-effectiveness and broad cross-platform support, whereas VMware Live Recovery is preferred for its advanced recovery features beneficial for larger enterprises.

Features: MSP360 Backup offers cross-platform support, efficient data compression, and flexible integration with various cloud providers. VMware Live Recovery provides instant recovery capabilities, automated failover processes, and seamless integration with VMware ecosystems.

Room for Improvement: MSP360 Backup could improve its advanced recovery options and integration with enterprise-level solutions. VMware Live Recovery may require easier configuration processes and cost adjustments for tighter budgets.

Ease of Deployment and Customer Service: MSP360 Backup has a simple deployment model suitable for small to medium-sized businesses, supported by strong customer service. VMware Live Recovery involves more intricate setup but offers comprehensive customer support, ideal for enterprise-level applications.

Pricing and ROI: MSP360 Backup's lower setup costs and favorable ROI are attractive to budget-conscious organizations. VMware Live Recovery has a higher initial investment but offers robust functionality, making it suitable for performance and reliability needs in critical environments.

To learn more, read our detailed MSP360 Backup vs. VMware Live Recovery Report (Updated: March 2026).

Buyer's Guide

MSP360 Backup vs. VMware Live Recovery

March 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

MSP360 Backup

Ranking in Disaster Recovery (DR) Software

33rd

Average Rating

8.0

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Backup and Recovery (58th), Cloud Backup (47th), MSP Backup (7th)

VMware Live Recovery

Ranking in Disaster Recovery (DR) Software

3rd

Average Rating

8.0

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

Disaster Recovery as a Service (1st)

Mindshare comparison

As of March 2026, in the Disaster Recovery (DR) Software category, the mindshare of MSP360 Backup is 1.8%, up from 0.5% compared to the previous year. The mindshare of VMware Live Recovery is 7.4%, down from 9.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Disaster Recovery (DR) Software Mindshare Distribution
Product	Mindshare (%)
VMware Live Recovery	7.4%
MSP360 Backup	1.8%
Other	90.8%

Disaster Recovery (DR) Software

Featured Reviews

CONRAD FORREST

President at MTS Consulting Group, Inc.

The solution provides the ability to backup all types of cloud drives, is inexpensive, and has decent support

MSP360 Backup provides the backup functionality, but we need to provide the storage component. We can use Azure, AWS, or another provider, but we need to choose the storage provider and create a bucket to store our data. The vendor is making changes to improve the functionality of the service and the separation of storage, but I would like to see more integration and a knowledge base of the tool. Currently trying to understand why the storage is separated and how to implement the storage properly is a challenge. Using the solution incurs additional charges for the device storage and backup which are not included in the service. Unlike other solutions such as Kohl which includes everything at one price. MSP360 Backup can be improved by adding inclusive pricing.

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SuhailAkhtar

Integration Architect at App In Snap (Pvt) Ltd

Has enabled seamless VM management and automated failover while support response needs improvement

For support issues, they help with the issue, but it takes a very long time. The reason is that they engage a very initial resource and then escalate to another level, and during these level escalations, our time is wasted. They do not understand the severity of the issue. They go through step-by-step and then go to the upper level. This may be their SOP, but we require instant support and instant resolution of the problem, so here VMware Live Recovery is lacking. They follow their SOP, but they initially engage very low-level personnel who are not able to answer or resolve the issue, so they escalate or take a very long time to resolve the issue. The main issue is to improve the approach of resolving solutions. I may not be able to suggest new features because in these recent months, I have not been very close to it as we are exploring different solutions.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Technical support is very good."

"The initial setup is very easy. It's not overly complex."

"One massive advantage of this solution, as compared to more enterprise products, is that no firewall changes are needed on the client's premises. For the product to back up from the client's premise to the cloud, it just needs port 8 and port 443, which are anyway always open. This was one of the things that made us decide to go with the product. It is very difficult to justify a firewall change for a small client who doesn't even know what a firewall is and how to maintain a firewall, or doesn't have anybody maintaining their firewall. You then have to maintain the firewall. MSP360 Backup takes away firewall change requirements, VPNs, or channels that are needed for the backup."

"Client-side encryption minimizes worries about data being captured on the back-end."

"The feature that I have found most valuable is its online backup capacity because you don't have to do an entire backup again and again, it just does whatever you type in, you type a, it goes a, you type b, it goes b. It doesn't take an entire site up again and again. So that incremental and bit by bit backup is important, it is a nice feature here."

"MSP360 Backup's most valuable feature is its backup interface."

"The most valuable feature of MSP360 Backup is its reliability."

"The most valuable feature for me is that I can see what has has been successfully backed up and what not. I do not mean the file or folder view, because that's problematic with GDPR, but I mean which machines have successfully backed up. It's very valuable because you don't have to check the machines. The second feature is that you can change backup settings in the portal."

More MSP360 Backup pros

"SRM's best feature is automation."

"The most valuable feature of the solution is the integration part, along with the subsequent hardware."

"The solution is simple to use and has effective automation."

"The most valuable feature is the automation, where you press a button and everything fails over seamlessly."

"Automated recovery is one good feature, SRM also offers simplified management. It has a centralized interface for configuring, testing, and executing disaster recovery plans across multiple sites. This means management from a single point, even for many sites."

"It's easy to use and the interface is quite simple."

"We feel the ability to move virtual machines while they are still running to be the most valuable feature."

"It's very reliable. The solution is stable."

More VMware Live Recovery pros

Cons

"They can add some production backup capabilities and the ability to do single instance back up. At the moment, it doesn't do deduplication on the standard backup. So, the issue is backing up PSG files for customers who have limited bandwidth. The other issue is that I don't like the implementation of the SQL backup. We do use SQL ourselves using a PowerShell script with the VDA tools as a module. That's how we back up. The rotation feature would be nice to have, but I know that they've got it on their dashboard or on their list to look at. They can also do a few tweaks to the dashboard. I would like the reporting capabilities on the portal to be much more granular. Normally, I export it to a text file, and then I run it through a pivot table in order to look at it from a cost-recovery point of view and to see when the backup last ran and if it was successful when it ran two or three days ago. Such a feature would work really well for my market. They can also add a cost-effective backup for Android and Apple cellphones. I've had one or two customers who were looking for this feature. I haven't found this functionality at the moment. I've been looking for a product that does that."

"Using the solution incurs additional charges for the device storage and backup which are not included in the service."

"The initial setup is a little complex as it has to be done in the office and requires someone to come in and install the solution on your server, then configure the scheduling, backup pushing, and so on."

"There are some things that we don't like about it. That is why I was exploring alternatives in a hyper-scale environment. That is why I was checking IT Central Station."

"We could basically use just a more concise visual dashboard reporting on the status of the various machines."

"The main improvement is that it should have GDPR compliance. That's the problematic point. They say they are GDPR compliant, but they are not."

"The product could be more user-friendly."

"The solution needs a better graphical user interface. It's a graphical user interface that is very old-school right now. They could give it a little more modern feel."

More MSP360 Backup cons

"When starting up the replication and converting it to the virtual machine I had some problems. I had to start the process again and that is inconvenient."

"I would like to see this solution be more scalable."

"The price, in general, could be lower."

"We have had an issue when some customers have traditional designs and sites. For example, on one another site, they are using hyper-converged, using VMware, or Nutanix. We have a problem with the synchronization between the storage for site to site. This is the main issue. We are adding some other tools to support the synchronization to allow the movement of the workload from site to site easily."

"I would like to see improved integration services with other solutions, such as SIEM management or security monitoring."

"The biggest issue for us is that this product does not have any demo for customers."

"VMware SRM lacks certain functions that other platforms have, such as better prioritization of allocation of resources and Boot profiles."

"In my view, if VMware comes up with an appliance-based solution like vCenter Server (which was also Windows-based), it will be much easier for deployment. I"

More VMware Live Recovery cons

Pricing and Cost Advice

"It provides a good cost savings compared to our previous cloud backup."

"Pricing is reasonable although can be quite a large upfront cost."

"The solution is expensive."

"The cost is pretty inexpensive. Around four to five dollars per device, per workstation on each server."

"MSP360 is vastly cheaper than its competitors and has almost all the same features."

"It includes a standard licensing fee. Once a year, there is a rebranding fee. The licensing costs are available on the internet for MSP360 Backup. There is a discount structure where if you have over 50 devices, you get a 50% discount. So, my cost is $2 a license per month."

"We have a very good return on investment."

"I rate the price of MSP360 Backup a seven out of ten."

More MSP360 Backup pricing and cost advice

"It is an expensive platform. I rate the pricing an eight out of ten."

"SRM is reasonably priced for the functionality it provides."

"VMware SRM is expensive when compared to Veeam and makes Veeam look cheaper. For support, some additional payments need to be made over the licensing costs of the solution."

"It is about $3,000 a year for the 25 pack. The package gives you the ability to protect up to 25 virtual machines."

"The price of VMware SRM depends on how many VMs the customer has to move. There is a difference between the standard and enterprise license. I'm presenting the standard license to my customers because the total of VMs is not more than 50. The customer needs only the standard license and the cost is very effective for him."

"The price of VMware Cloud Disaster Recovery should be lowered in order to compete better in the market."

"The licensing costs for the product are perpetual in nature. A person needs to buy the license only once there is a need to buy support on a yearly basis. The licensing cost for VMware SRM is expensive."

"I rate the solution's pricing a six on a scale of one to ten, where one is the lowest and ten is the most expensive."

More VMware Live Recovery pricing and cost advice

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Comparison Review

it_user159711

Architect at a tech services company with 51-200 employees

Nov 9, 2014

VMware SRM vs. Veeam vs. Zerto

Disaster recovery planning is something that seems challenging for all businesses. Virtualization in addition to its operational flexibility, and cost reduction benefits, has helped companies improve their DR posture. Virtualization has made it easier to move machines from production to…

Read full review

Top Industries

By visitors reading reviews

Manufacturing Company

10%

Financial Services Firm

Comms Service Provider

Computer Software Company

13%

Financial Services Firm

11%

Manufacturing Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	11
Midsize Enterprise	2
Large Enterprise	2

By reviewers
Company Size	Count
Small Business	36
Midsize Enterprise	12
Large Enterprise	40

Questions from the Community

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What do you like most about VMware Cloud Disaster Recovery?

Setting up VMs can be done quickly. It is easy to use.

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What is your experience regarding pricing and costs for VMware Cloud Disaster Recovery?

We have been using VMware Live Recovery since 2015, and most of our effort relies on it. I personally feel that it is very easy to use, easy to manage, and provides many features compared to other ...

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What needs improvement with VMware Cloud Disaster Recovery?

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Comparisons

Veeam Data Platform vs MSP360 Backup

Compared 5% of the time

Acronis Cyber Protect vs MSP360 Backup

Compared 4% of the time

BDRShield vs MSP360 Backup

Compared 3% of the time

Backup4all vs MSP360 Backup

Compared 2% of the time

Comet Backup vs MSP360 Backup

Compared 2% of the time

More MSP360 Backup Competitors

Dell RecoverPoint for Virtual Machines vs VMware Live Recovery

Compared 34% of the time

Veeam Data Platform vs VMware Live Recovery

Compared 17% of the time

HPE Zerto Software vs VMware Live Recovery

Compared 8% of the time

Azure Site Recovery vs VMware Live Recovery

Compared 3% of the time

Nutanix Disaster Recovery as a Service vs VMware Live Recovery

Compared 2% of the time

More VMware Live Recovery Competitors

Product Reports

Buyer's Guide

MSP360 Backup

March 2026

Download MSP360 Backup product report

Buyer's Guide

VMware Live Recovery

February 2026

Download VMware Live Recovery product report

Also Known As

Cloudberry Backup

VMware Cloud Disaster Recovery, Datrium DRaaS , VMware SRM

Overview

MSP360 Backup is a comprehensive data protection solution designed for businesses of all sizes. It offers a wide range of features and capabilities to ensure the safety and security of critical data.

With support for various storage destinations, including local drives, network shares, and cloud storage providers, MSP360 Backup provides flexibility and scalability. It also offers advanced scheduling options, allowing users to automate backups based on specific time intervals or events.

The solution supports both full and incremental backups, minimizing storage requirements and optimizing backup speed. MSP360 Backup also includes built-in encryption and compression, ensuring data privacy and reducing storage costs. Additionally, it offers easy file and folder recovery, allowing users to quickly restore lost or corrupted data.

With its intuitive user interface and robust set of features, MSP360 Backup is a reliable and efficient solution for businesses looking to protect their valuable data.

MSP360

VMware Live Recovery is a disaster recovery solution that protects and recovers virtual machines (VMs) across on-premise and public clouds. Key features include rapid ransomware recovery, an on-demand recovery environment for testing procedures without affecting production, live behavioral analysis to detect threats, push-button VM network isolation to contain threats, guided restore point selection, and immutable, air-gapped recovery points to prevent tampering. VMware Live Recovery provides a comprehensive solution to safeguard critical data and applications from cyberattacks and other disasters.

Broadcom

Sample Customers

StratX

Certainty Home Loans, VPay, ZEON

Buyer's Guide

MSP360 Backup vs. VMware Live Recovery

March 2026

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