New Relic vs OpenText Diagnostics comparison

New Relic and OpenText are both solutions in the Application Performance Monitoring (APM) and Observability category. New Relic is ranked #4 with an average rating of 8.2, while OpenText is ranked #68. New Relic holds a 3.8% mindshare in APM, compared to OpenText’s 0.6% mindshare. Additionally, 94% of New Relic users are willing to recommend the solution, compared to 75% of OpenText users who would recommend it.

New Relic

Read 176 New Relic reviews

24,526 Views
16,432 Comparison Views

94% willing to recommend

OpenText Diagnostics

Read 4 OpenText Diagnostics reviews

1,785 Views
1,749 Comparison Views

75% willing to recommend

New Relic

OpenText Diagnostics

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Executive SummaryUpdated on Jul 24, 2024

OpenText Diagnostics and New Relic are tools in system diagnostics and performance monitoring. New Relic offers a broader feature set and extensive integrations, although it comes with a higher cost. OpenText Diagnostics excels in customer support and pricing, making it a competitive choice.

What features are offered by OpenText Diagnostics in comparison to New Relic?

OpenText Diagnostics users find value in its customizable dashboard, real-time alerts, and competitive pricing. New Relic reviews emphasize extensive integrations, in-depth analytics, and a broader range of features. Despite both tools being rich in features, New Relic's extensive integrations provide it with an advantage.

What areas of improvement can be found in OpenText Diagnostics in comparison to New Relic?

OpenText Diagnostics can enhance its documentation and user experience. New Relic users point out the high cost, steep learning curve, and complex deployment process. While both have areas to improve, New Relic's cost is a more significant concern.

How is the ease of deployment and customer service of OpenText Diagnostics in comparison to New Relic?

OpenText Diagnostics is praised for straightforward deployment and excellent customer service. New Relic has good customer support but faces critiques for a more complex deployment process. OpenText Diagnostics holds an advantage in ease of deployment due to its simpler process.

What setup costs and ROI can be seen with OpenText Diagnostics in comparison to New Relic?

OpenText Diagnostics is known for its competitive setup costs and good ROI, making it an affordable choice. New Relic, although seen as expensive, delivers value for the price paid. OpenText Diagnostics offers better affordability, but New Relic is viewed as a worthy investment for its advanced capabilities.

To learn more, read our detailed New Relic vs. OpenText Diagnostics Report (Updated: August 2026).

Buyer's Guide

New Relic vs. OpenText Diagnostics

August 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

New Relic

Ranking in Application Performance Monitoring (APM) and Observability

4th

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

176

Ranking in other categories

Network Monitoring Software (9th), IT Infrastructure Monitoring (9th), IT Operations Analytics (3rd), Mobile APM (2nd), Cloud Monitoring Software (3rd), AIOps (4th)

OpenText Diagnostics

Ranking in Application Performance Monitoring (APM) and Observability

68th

Average Rating

7.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of August 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of New Relic is 3.8%, down from 6.2% compared to the previous year. The mindshare of OpenText Diagnostics is 0.6%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability Mindshare Distribution
Product	Mindshare (%)
New Relic	3.8%
OpenText Diagnostics	0.6%
Other	95.6%

Application Performance Monitoring (APM) and Observability

Featured Reviews

BasilJiji

System engineer at a retailer with 10,001+ employees

Real-time alerts have reduced server outage impact and support fast incident response

In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

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Ravi Suvvari

Performance and Fault-tolerance Architect with 1,001-5,000 employees

Very good for transaction level monitoring, but expensive and HP needs better support and training

HP Diagnostics is a very good monitoring tool especially for transaction level monitoring -- it shows hot spots which can be drilled down to DB level, table, query, SP's, record and field level and also at Object level, Classes level,method or Augment levels instead of pinpointing bottlenecks at layer level it goes deep inside for information. It has very good tracing capabilities despite being an agent based tool compared to other agent less monitoring tools. Overall a very good tool for monitoring application diagnostics for quick and easy resolution with help of thread information. Drills down from slow, end-user transactions to the bottle necked component, method, or SQL statement, helping to solve memory, exception, and other common problems Key features and benefits • Automatically detects all components touched by a business process and traces them with no user intervention • Provides complete application visibility across the application lifecycle, enabling higher application quality when applications go live • Reduces mean time to resolution (MTTR) in your J2EE, .NET, ERP, or CRM (SAP, Oracle®, PeopleSoft) environment • Integrates fully with HP Business Availability Center software, HP LoadRunner, and HP Performance Center.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable feature of the solution is its ability to execute queries and analyze the data."

"It is easier to create new dashboards in the New Relic interface, and it is also easier to query if when I want to monitor a different parameter or time duration on my dashboard."

"The simplicity of the dashboard is very good."

"It's helped us to find problems early and to make sure that what we're doing is working."

"As a QA manager, it helps me to know exactly where to focus our attentions because we can pinpoint specifically where there may be issues -- where geographically, which browsers, which browser versions, and other very granular details."

"It has prevented failures from occurring in our production environment."

"The most valuable features are infrastructure monitoring and application performance monitoring (APM)."

"The solution is scalable, and it is easy because all the documentation is available."

More New Relic pros

"The diagnostics and configuration are the solution's most valuable aspects."

"For banking and telecom solutions, it's been quite useful."

"The information from the diagnostics is detailed."

"The most valuable feature of Micro Focus Diagnostics is the information reported from an application that has timed out. For example, when you're Googling, or you're booking a ticket for Burj Khalifa here, the longest tower in the world, there are situations where the system can time out. There are times when you might not receive a response on the payment gateway or you are not able to find the reservation. The customer only receives the information that the session has timed out."

"HP Diagnostics is a very good monitoring tool especially for transaction level monitoring -- it shows hot spots which can be drilled down to DB level, table, query, SP's, record and field level and also at Object level, Classes level, method or Augment levels instead of pinpointing bottlenecks at layer level it goes deep inside for information."

Cons

"The agents are updated quite frequently, but New Relic doesn't offer tools for doing the upgrade in large environments."

"With APM, it’s a little difficult to fit into certain infrastructure components that are very service-based which take data from one area to another."

"All the information is there, but sometimes it’s hard to figure out what it means."

"While the New Relic dashboards and UI are customizable, they can sometimes lead to a clumsy behavior."

"They need to improve the alerting and dashboarding as these are the key features in DevOps."

"It is a SaaS service and this creates internal friction that needs innovative solutions (but you have to own that)."

"Documentation is one of the biggest things that I have a problem with since its documentation is not clear sometimes."

"It’s generally stable, but last year it was a little flaky."

More New Relic cons

"The interface could be more user friendly."

"The interface is very old, and not very user-friendly. Most of our clients don't like the UI."

"Price is little expensive for number of license points and HP Diagnostics trainers are not available in market and no proper support from HP for any diagnotics level queries or issues."

"The GUI and metrics of Micro Focus Diagnostics can be improved. The metrics the solution gathers can be limited and could be enhanced by giving more details."

Pricing and Cost Advice

"I recommend using the free version of New Relic. If you like the free version and understand its importance for your company, you can move to the trial. Then, you can migrate to the paid version."

"The solution is priced reasonably. New Relic APM is one of the best products for me because it's economical, so anyone can easily pick it over other solutions and use it."

"I think it's overpriced for the technical support that we get. We spent over 1,00,000 USD a year."

"I rate the product price a five on a scale of one to ten, where one means cheap, and ten means very expensive."

"I loved this product, but we can no longer afford it, so we dropped it."

"If I remember it correctly, the pricing was based on the core, and the monthly subscription used to cost us $1,500 or $2,000. We had pre-prod and production services. Costing was different for pre-prod and production. For pre-prod, it was 40% less than the production service cost. It was a combined package."

"The pricing could be better. We did not purchase the full version. Maybe if we applied all the other features of the full version of New Relic, we could get all the features that we feel are missing."

"If it’s the right tool, it doesn’t matter what it costs because you’re going to get it back many-fold from your productivity."

More New Relic pricing and cost advice

Information not available

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Top Industries

By visitors reading reviews

Financial Services Firm

14%

Outsourcing Company

Manufacturing Company

Construction Company

16%

Financial Services Firm

14%

Performing Arts

10%

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	52
Large Enterprise	79

No data available

Questions from the Community

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

See all answers

What needs improvement with New Relic Insights?

I find New Relic to be somewhat expensive. Our team shares logins, contrasting with other applications where individual team accounts are standard. Pricing is a primary concern since New Relic can ...

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What is your primary use case for New Relic Insights?

As an Application Monitoring Engineer, my primary responsibilities include ensuring the uptime of services, managing infrastructure, and monitoring transactions. I use New Relic to set up incidents...

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Product Reports

Buyer's Guide

New Relic

July 2026

Download New Relic product report

Buyer's Guide

Application Performance Monitoring (APM) and Observability

August 2026

Download OpenText Diagnostics product report

Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

Micro Focus Diagnostics, MF Diagnostics

Overview

New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.

New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.

What are New Relic's most important features?

Real-Time Monitoring: Provides instant visibility into application performance.
Detailed Transaction Tracing: Identifies specific transaction issues quickly.
Error Rate Tracking: Monitors and reports on error occurrences efficiently.
Customizable Dashboards: Tailors dashboard views for specific needs.
APM Integration: Seamlessly integrates with application performance management tools.

What benefits and ROI should be considered?

Operational Efficiency: Quick issue detection reduces downtime.
Improved Debugging: Enhanced error analysis supports rapid problem resolution.
Comprehensive Monitoring: Offers a holistic view of application performance and user behavior.
Incident Management: Integration with incident tools helps streamline responses.
Efficient Alerts: Rapid alert systems ensure timely notifications of issues.

In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.

New Relic

OpenText Diagnostics offers detailed transaction-level monitoring, providing insights at database, object, and method levels. It aims to improve application visibility and reduce mean time to repair (MTTR) while integrating smoothly with HP's software suite.

OpenText Diagnostics automatically detects components, allows for flexible configuration, and provides detailed diagnostic information of application timeouts. It is particularly useful in identifying root causes like database or network issues. However, there are challenges with its interface, high pricing, lack of trainers, and insufficient cloud-based environment support. It is widely used in finance and government sectors for examining application code.

What are the most important features?

Transaction-Level Monitoring: Provides deep insights at DB, object, and method levels.
Automatic Component Detection: Enhances application visibility by detecting components automatically.
Integration with HP Software: Fully integrates with HP's software for a seamless experience.
Performance Configuration: Allows adjustments for better performance.

What benefits should users look for?

Reduced MTTR: Quick identification and resolution of issues.
Detailed Diagnostics: Offers insights into timeouts and root causes.
Efficient Issue Identification: Valuable for pinpointing and understanding session timeouts.

In finance and government sectors, OpenText Diagnostics is used to efficiently view application data and code inspection. Organizations transitioning to cloud platforms like AWS for improved data management often use it alongside tools like Micro Focus BPM to enhance functionality across environments including SAP, Java, and MQ.

OpenText

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

BSkyB, Alior Bank

Buyer's Guide

New Relic vs. OpenText Diagnostics

August 2026

Free Report: New Relic vs. OpenText Diagnostics

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