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Oktopost vs Salesforce Marketing Cloud comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Oktopost
Ranking in Social CRM
12th
Average Rating
6.0
Number of Reviews
1
Ranking in other categories
No ranking in other categories
Salesforce Marketing Cloud
Ranking in Social CRM
4th
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
63
Ranking in other categories
Marketing Automation (1st), Marketing Management (1st), Social Media Management Solutions (3rd)
 

Mindshare comparison

As of August 2026, in the Social CRM category, the mindshare of Oktopost is 2.4%, up from 0.6% compared to the previous year. The mindshare of Salesforce Marketing Cloud is 6.1%, down from 12.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Social CRM Mindshare Distribution
ProductMindshare (%)
Salesforce Marketing Cloud6.1%
Oktopost2.4%
Other91.5%
Social CRM
 

Featured Reviews

it_user298695 - PeerSpot reviewer
Content Marketing Manager with 501-1,000 employees
The insights it provides are very helpful in understanding what is working for us and what's not, but it needs a dashboard that shows me how many followers our accounts have gained or lost.
It would be wonderful if the Oktopost team developed a dashboard that showed me how many followers our accounts have gained or lost. It would also be helpful if we could track the same for our competitors. And in addition, it would be great to have the tool identify social influencers in our space for us to engage with. I also think the board is a great concept, but it's way too pricey to be scalable.
GauravSingh2 - PeerSpot reviewer
Senior Consultant at a tech vendor with 10,001+ employees
Targeted email journeys have boosted campaign insight and now need better data access and support
I feel that Salesforce Marketing Cloud can be improved in how the data views are accessed; it would be better to have something more physical. With data extensions, you can view them directly, but for data views, it is very difficult as you can only send it out or load it into data extensions. Improvements can also be made in the connections to different external tools such as Azure or AWS. Customer support can be improved in Salesforce Marketing Cloud, as sometimes it is not clear what the issue is or how to approach solving it, and it also takes time to resolve issues.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I love the conversion reporting and integration with Marketo and SFDC."
"The notification system for customer alerts, including the integration of various communication channels such as email, SMS, and mobile push, is excellent."
"This is a very powerful and scalable solution."
"It is straightforward to set up."
"It has excellent lead and opportunity tracking."
"I like that I can constantly add leads to Salesforce Marketing Cloud and look at accounts there. I also like that the solution lets me set up meetings."
"It is easy to send emails and SMS's."
"We have found the solution to be scalable."
"I like the user interface it has a nice look and feel."
 

Cons

"Customer service is nil. I don't even have a contact."
"The dashboards should be more intuitive, as there are far too many items on them. You're not always sure what you're looking for."
"Salesforce Marketing Cloud could improve by having the ability to detect duplicate accounts."
"An area of Salesforce Marketing Cloud that could be improved is the connectivity between Sales Cloud and Marketing Cloud platforms."
"Improvements can be made in the processing speed, how information displays, and options for scrolling."
"In terms of improvements, it would be beneficial to enhance the Copilot actions. The issue lies with the internal language setup."
"A few of our clients found using Salesforce Marketing Cloud challenging after they upgraded, they were finding it difficult to just move to the newer version of Salesforce and they were complaining about the customer support because they did not help them out."
"In the SMS area, it is not up to the mark, compared to what has been developed for email."
"It's a very good solution, but the way the prices are structured is not always good, and I feel like that is a problem."
 

Pricing and Cost Advice

Information not available
"Its licensing is on an annual basis. Customers are okay with its licensing cost, and they don't find it expensive."
"We did a yearly license. We negotiated and got a great deal. I don't think we would have gotten far with the regular price, but they negotiated, so it was worth that."
"The licensing cost for the solution is on a yearly basis."
"Licensing fees are paid on a yearly basis."
"Salesforce is an expensive solution."
"It's normal pricing."
"Salesforce Marketing Cloud is affordable, considering the significant improvements it brings to our campaign results."
"This solution is priced in the medium to high price range."
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
17%
Construction Company
9%
Manufacturing Company
8%
Comms Service Provider
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business20
Midsize Enterprise15
Large Enterprise34
 

Questions from the Community

Ask a question
Earn 20 points
What is your experience regarding pricing and costs for Salesforce Marketing Cloud?
I did not work on any pricing or implementation aspects but learned on my own when dealing with Revenue Cloud products.
What needs improvement with Salesforce Marketing Cloud?
Regarding areas for improvement, the realization of value from Salesforce Einstein's predictive AI features is a notable challenge. Although the implementation partner highlighted these capabilitie...
What is your primary use case for Salesforce Marketing Cloud?
As a consultant, I partner with organizations to optimize their use of Salesforce Marketing Cloud (SFMC). My engagement often begins pre-implementation, where I lead the requirements gathering proc...
 

Also Known As

No data available
ExactTarget
 

Overview

 

Sample Customers

Panasonic, Toshiba, Kapost, Deluxe, Act-On, SiSense, Roojoom, Blazemeter
American Express, Financial Conduct Authority, KPN, Merck KGaA, Peterborough City Council, The Chapar, ADP, Financial Times, Stanley Black & Decker, SureFlap, Western Union, Philips
Find out what your peers are saying about Sprinklr, HootSuite, Sprout Social and others in Social CRM. Updated: July 2026.
908,800 professionals have used our research since 2012.