Oracle CX Sales vs Vtiger CRM comparison

Why PeerSpot?

Oracle and Vtiger are both solutions in the CRM category. Oracle is ranked #9 with an average rating of 8.6, while Vtiger is ranked #25. Oracle holds a 1.0% mindshare in CRM, compared to Vtiger’s 1.4% mindshare. Additionally, 90% of Oracle users are willing to recommend the solution, compared to 100% of Vtiger users who would recommend it.

Oracle CX Sales

Read 19 Oracle CX Sales reviews

4,709 Views
4,238 Comparison Views

90% willing to recommend

Vtiger CRM

Read 3 Vtiger CRM reviews

5,315 Views
4,411 Comparison Views

100% willing to recommend

Oracle CX Sales

Vtiger CRM

Comparison Buyer's Guide

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Executive SummaryUpdated on Mar 15, 2026

Vtiger CRM and Oracle CX Sales compete in customer relationship management solutions. Vtiger CRM is favored for its affordability and ease of use, while Oracle CX Sales has advanced features suitable for complex business environments, which may justify its higher cost depending on business scale and needs.

Features: Vtiger CRM is beneficial for businesses seeking integrated capabilities like email marketing, and contact management. Oracle CX Sales provides AI-driven analytics and extensive integration options suitable for enterprises requiring sophisticated tools.

Ease of Deployment and Customer Service: Vtiger CRM is known for its quick deployment and strong support, suitable for smaller teams with limited technical resources. Oracle CX Sales may require more expertise to integrate, yet offers substantial customer service resources for assistance.

Pricing and ROI: Vtiger CRM has a competitive pricing structure with a lower initial setup cost, offering higher ROI for budget-conscious organizations. Oracle CX Sales involves a higher upfront cost but provides a strong ROI for companies leveraging its extensive feature set.

To learn more, read our detailed Oracle CX Sales vs. Vtiger CRM Report (Updated: September 2026).

Buyer's Guide

Oracle CX Sales vs. Vtiger CRM

September 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Oracle CX Sales

Ranking in CRM

9th

Ranking in Sales Force Automation

5th

Average Rating

7.8

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

Opportunity Management (9th)

Vtiger CRM

Ranking in CRM

25th

Ranking in Sales Force Automation

11th

Average Rating

7.6

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

Help Desk Software (43rd)

Mindshare comparison

As of September 2026, in the CRM category, the mindshare of Oracle CX Sales is 1.0%, down from 1.1% compared to the previous year. The mindshare of Vtiger CRM is 1.4%, up from 1.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Mindshare Distribution
Product	Mindshare (%)
Oracle CX Sales	1.0%
Vtiger CRM	1.4%
Other	97.6%

CRM

Featured Reviews

Suhani Fulara

Talent Acquisition Trainee at a outsourcing company with 501-1,000 employees

Integrated customer data has improved visibility and supports data driven sales decisions

The biggest friction point I have encountered with Oracle CX Sales has been user adoption, as sales teams are accustomed to using separate sheets, emails, or legacy CRMs, making it difficult to run and maintain data consistency. Data migration issues arise when customer data comes from multiple systems, leading to duplicates, incomplete, or inconsistent records that need to be cleaned. Additionally, the integration complexity of connecting with ERP, marketing, and other enterprise applications requires ensuring real-time synchronization, addressing varying business needs, and reaching agreement during workshops can take time. Change management is also challenging, as users often resist change and require additional communication and training to stabilize processes. If I could change one thing about Oracle CX Sales to make my workflow easier, it would be to simplify some of the configuration and customization projects. While Oracle CX Sales is very powerful, certain customizations and integrations can require advanced expertise, increasing implementation times and complexity. I would also simplify the user interface to enhance the experience for occasional users, as new users sometimes need additional training.

Read full review

Valdi Venter

Owner | Director of Operations at Expert Technology Solutions

A modular, easy-to-use solution that needs to improve support and include automation

There are one or two annoying things. For example, if you make a drop-down list of something, it doesn't automatically alphabetize the drop-down list. You have to manually go and drag items up and down and alphabetize them yourself. That's annoying. If you have five items in the drop-down list or if you have a hundred, it's just pathetic. It makes no sense that you have to do that because I've never seen it not work before in any other system that I've ever worked with. If you make a list of things, most solutions automatically put it in an alphabetized order. Or it'll put it in date order, but there is some order. It doesn't just go randomly in the order you create them. For example, I might load about 20 neighborhoods into a drop-down list, starting at "a" and ending at "z." But I might miss one of the "b's" and two of the "c's," so I add them, but they are added after the "z." Then I have to go to the bottom of the list, click on the one that starts with "b," and drag it all the way up to the "b's." That's just a pain in the butt.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The analytics features in Oracle CX Sales are good."

"the Oracle CX Sales Eloqua module is very useful."

"We observe that after implementing Oracle CX Sales, there is approximately a 15% to 20% improvement in lead conversion, a 20% to 30% increase in sales, and around a 30% to 40% reduction in manual reporting effort."

"Oracle CX Sales can be used for customer orders and the entire customer journey."

"The solution integrates well."

"It covers sales very well."

"Oracle CX Sales is workflow-driven, aligning with best practices in our sales process."

"It is stable and scalable, and their support has been very responsive."

More Oracle CX Sales pros

"The most valuable feature of Vtiger CRM is automation."

"The fact that we can build our own modules on the solution is really quite attractive, and it's not overly complex."

"Very flexible and customizable; we appreciate being able to host it locally with direct access to the backend."

Cons

"The address fields can be limiting on a global scale, with issues like long addresses and different styles for pin codes."

"We have had some issues with integration between our old database and the Oracle CX Sales Cloud, but it has been working well for the time being."

"A lot of fields seem redundant or you have to re-enter information that you previously entered elsewhere."

"The initial setup of Oracle CX Sales is very complex."

"The biggest friction point I have encountered with Oracle CX Sales has been user adoption, as sales teams are accustomed to using separate sheets, emails, or legacy CRMs, making it difficult to run and maintain data consistency."

"CX Sales' stability isn't the best - it has a tendency to crap out and need refreshing, especially when creating quotes."

"The biggest friction point or frustration I encountered with Oracle CX Sales is the complexity at times, especially when navigating deeper workflows or trying to customize reports and processes."

"You can get disconnected if you do not have a strong, reliable internet connection."

More Oracle CX Sales cons

"The mobile design could improve in Vtiger CRM. It could be more user-friendly."

"If you make a drop-down list of something, it doesn't automatically alphabetize the drop-down list. You have to manually go and drag items up and down and alphabetize them yourself."

"The charts and graphs available out of the box are pretty outdated, and you're a little limited in how you can present information on the dashboard without adding modules."

Pricing and Cost Advice

"It's more costly, and I would give it a two on a scale from one to five with one being expensive and five being competitive pricing."

"It's expensive, but worth the money."

"The product pricing is reasonable compared to other solutions in the market."

"Pricing is based on licensing. They offer three different levels: basic, advanced, and enterprise. While I haven't checked the pricing recently, they often provide good discounts on the product."

"The price is reasonable."

"The solution is reasonably priced compared to other tools."

"The product is pricey."

"We are using the free open-source version of Vtiger CRM."

"The price doesn't change when you add users. It's a flat fee, and that's attractive."

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Top Industries

By visitors reading reviews

Construction Company

17%

Outsourcing Company

11%

Comms Service Provider

10%

University

Comms Service Provider

18%

Construction Company

16%

Retailer

15%

Outsourcing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	4
Midsize Enterprise	4
Large Enterprise	13

No data available

Questions from the Community

What needs improvement with Oracle CX Sales?

See all answers

What is your primary use case for Oracle CX Sales?

My main use case for Oracle CX Sales is that we use it but not on a daily basis. When we do use Oracle CX Sales, it is for the CRM customer engagement application from Oracle that helps organizatio...

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What advice do you have for others considering Oracle CX Sales?

For someone considering Oracle CX Sales who has a workflow similar to mine, I would advise focusing on strong lead and opportunity management, the Customer 360 view, AI-driven forecasting and insig...

See all answers

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Comparisons

Salesforce Sales Cloud vs Oracle CX Sales

Compared 14% of the time

Microsoft Dynamics CRM vs Oracle CX Sales

Compared 11% of the time

Oracle Fusion Service vs Oracle CX Sales

Compared 9% of the time

Wakeupsales CRM vs Oracle CX Sales

Compared 7% of the time

Comodo CRM vs Oracle CX Sales

Compared 6% of the time

More Oracle CX Sales Competitors

X2Engine X2CRM vs Vtiger CRM

Compared 6% of the time

SAP CRM vs Vtiger CRM

Compared 5% of the time

Microsoft Dynamics CRM vs Vtiger CRM

Compared 5% of the time

Sendcrux vs Vtiger CRM

Compared 4% of the time

BigContacts vs Vtiger CRM

Compared 4% of the time

More Vtiger CRM Competitors

Product Reports

Buyer's Guide

Oracle CX Sales

September 2026

Download Oracle CX Sales product report

Buyer's Guide

CRM

September 2026

Download Vtiger CRM product report

Also Known As

Oracle Sales Cloud

Vtiger Sales CRM, Vtiger All-In-One CRM, Vtiger Help Desk

Overview

Oracle CX Sales offers mobile-enabled lead and opportunity management, integrating seamlessly with sales processes. It provides robust analytics and intuitive access to customer data, ensuring efficiency for sales reps and managers.

Oracle CX Sales is a comprehensive platform designed to streamline sales and customer management processes. With tools for handling leads, opportunities, and data management, it enhances workflow efficiency through customizable and industry-specific features. Integrating across marketing and post-sales phases, Oracle CX Sales ensures seamless data flow, supported by a stable system architecture. Sales teams have intuitive access to projects and reports through an easy-to-use interface, allowing them to manage customer orders, track sales calls, and handle online campaigns efficiently.

What are the key features of Oracle CX Sales?

Lead and Opportunity Management: Streamlines management of leads and opportunities for better sales tracking.
Mobile Functionality: Access vital sales tools anytime, anywhere.
Analytics and Forecasting: Provides insights and predictions to guide sales strategies.
Customer Data Management: Centralizes customer information for easy access and use.
Integration Capabilities: Ensures seamless connectivity with other systems and tools.

What benefits or ROI can users find in reviews?

Workflow Efficiency: Boosts sales productivity by optimizing processes.
Customization Options: Tailors features to meet specific business needs.
Responsive Support: Offers reliable support to address user needs and issues.
Scalability: Grows alongside business expansion without compromising performance.

In industries like retail and manufacturing, Oracle CX Sales is implemented to manage customer relations and streamline complex sales processes. Retailers utilize it for campaign management and ROI calculations, while manufacturers rely on its integration capabilities to unify customer data and sales operations.

Oracle

Vtiger CRM is a comprehensive tool that caters to businesses seeking to enhance customer engagement and streamline operations. It offers essential tools for effective contact management, sales automation, and collaboration.

Recognized for its ability to integrate all business processes on one platform, Vtiger CRM efficiently supports sales, marketing, and customer service teams by providing a robust set of features. Designed with scalability in mind, it caters to businesses of any size. Vtiger CRM focuses on increasing productivity while enhancing the customer journey, offering personalized communication and insights into customer interactions.

What are Vtiger CRM's key features?

Contact Management: Enables efficient tracking of customer information and interactions in a centralized location.
Sales Automation: Streamlines sales processes with tools for managing deals and leads automatically.
Email Marketing: Facilitates the creation and management of targeted email campaigns.
Customer Support: Provides ticketing tools to improve customer service delivery and response time.
Analytics: Offers deep insights through detailed reports and dashboards for data-driven decisions.

What benefits or ROI should users expect?

Increased Productivity: Automates routine tasks, allowing teams to focus on strategic goals.
Enhanced Customer Insights: Provides greater visibility into customer preferences and behaviors.
Improved Decision Making: Empowers users with data-driven insights for strategic planning.
Scalability: Adapts to business growth without requiring significant changes or investments.

Vtiger CRM is effectively implemented across industries like healthcare, where it streamlines patient interaction management. In retail, it enhances personalized shopping experiences, while in finance, it ensures compliance and improves customer relations. Vtiger CRM's versatility allows it to be molded to fit industry-specific requirements.

Vtiger

Sample Customers

Batesville, PROMATIS software GmbH, Grupo Arcor, Australian Finance Group Ltd., King Lai Hygienic Materials Co. Ltd., Nico International, Bausch & Lomb India Pvt. Ltd., Acorn Paper Products Company, Beijing East United Grid Technology Co. Ltd., Namu Tech Co. Ltd.

Contus, eLobe, Breezway, Milky Way Ventures, GB Advisors

Buyer's Guide

Oracle CX Sales vs. Vtiger CRM

September 2026

Free Report: Oracle CX Sales vs. Vtiger CRM

Find out what your peers are saying about Oracle CX Sales vs. Vtiger CRM and other solutions. Updated: September 2026.

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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.