Oracle Fusion Service vs Vtiger CRM comparison

Why PeerSpot?

Oracle and Vtiger are both solutions in the CRM category. Oracle is ranked #12 with an average rating of 8.2, while Vtiger is ranked #25. Oracle holds a 1.1% mindshare in CRM, compared to Vtiger’s 1.4% mindshare. Additionally, 91% of Oracle users are willing to recommend the solution, compared to 100% of Vtiger users who would recommend it.

Oracle Fusion Service

Read 35 Oracle Fusion Service reviews

6,124 Views
4,409 Comparison Views

91% willing to recommend

Vtiger CRM

Read 3 Vtiger CRM reviews

5,315 Views
4,411 Comparison Views

100% willing to recommend

Oracle Fusion Service

Vtiger CRM

Comparison Buyer's Guide

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Executive SummaryUpdated on Jun 3, 2026

Oracle Fusion Service and Vtiger CRM compete in the CRM market, targeting businesses with diverse needs and sizes. Oracle Fusion Service may have an edge due to its integration capabilities with enterprise systems, whereas Vtiger CRM appeals to small to mid-sized businesses with its flexible and cost-effective solutions.

Features: Oracle Fusion Service offers advanced analytics, AI-driven insights, and automation for complex workflows. Vtiger CRM provides customizable modules, an intuitive interface, and supports sales, marketing, and customer service in an integrated fashion.

Ease of Deployment and Customer Service: Oracle Fusion Service provides cloud-based deployment optimized for integration with Oracle environments, backed by comprehensive support. Vtiger CRM has a straightforward deployment process suitable for quick setup and use, with simplicity appealing to organizations seeking easy deployment.

Pricing and ROI: Oracle Fusion Service's pricing aligns with enterprise offerings, requiring a higher initial investment with potential long-term benefits in efficiency. Vtiger CRM is more budget-friendly with lower setup costs, providing solid ROI through its cost-saving features, attractive for smaller enterprises.

To learn more, read our detailed Oracle Fusion Service vs. Vtiger CRM Report (Updated: September 2026).

Buyer's Guide

Oracle Fusion Service vs. Vtiger CRM

September 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Oracle Fusion Service

Ranking in CRM

12th

Average Rating

8.6

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (4th), Marketing Management (6th)

Vtiger CRM

Ranking in CRM

25th

Average Rating

7.6

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

Help Desk Software (43rd), Sales Force Automation (11th)

Mindshare comparison

As of September 2026, in the CRM category, the mindshare of Oracle Fusion Service is 1.1%, up from 0.8% compared to the previous year. The mindshare of Vtiger CRM is 1.4%, up from 1.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Mindshare Distribution
Product	Mindshare (%)
Oracle Fusion Service	1.1%
Vtiger CRM	1.4%
Other	97.5%

CRM

Featured Reviews

Dhivakar I

Consultant at Deloitte

Have faced persistent configuration issues and performance delays that slow down large workflows

From a developer's perspective, it could be more open for programming language configurations. It is currently restricted to Groovy scripting. While UI and UX designs are open to JavaScript configurations, there are restrictions on certain functions that can be used. The solution could be enhanced to better serve customers when dealing with complex programs. The customer's websites face issues with loading properly, and response time gets longer when implementing larger workflows. This could be improved to achieve lower response times even with larger workflows involving multiple system integrations and complex architecture. The agent decay capabilities need improvement in future releases. Currently, there are some agent decay configurations available for developers to implement, but this area needs enhancement. Performance issues exist in the Sandbox area. The Sandbox is a trial area for configurations, but if work continues for a long time without publishing, it tends to get corrupted, requiring deletion and rework from the ground up. This has caused significant rework and effort multiple times. Technical support can be challenging to work with. When facing product-related issues or configuration problems, the support experience varies. Sometimes the technical support is knowledgeable and helpful, but often they redirect problems elsewhere and cause delays in resolution.

Read full review

Valdi Venter

Owner | Director of Operations at Expert Technology Solutions

A modular, easy-to-use solution that needs to improve support and include automation

There are one or two annoying things. For example, if you make a drop-down list of something, it doesn't automatically alphabetize the drop-down list. You have to manually go and drag items up and down and alphabetize them yourself. That's annoying. If you have five items in the drop-down list or if you have a hundred, it's just pathetic. It makes no sense that you have to do that because I've never seen it not work before in any other system that I've ever worked with. If you make a list of things, most solutions automatically put it in an alphabetized order. Or it'll put it in date order, but there is some order. It doesn't just go randomly in the order you create them. For example, I might load about 20 neighborhoods into a drop-down list, starting at "a" and ending at "z." But I might miss one of the "b's" and two of the "c's," so I add them, but they are added after the "z." Then I have to go to the bottom of the list, click on the one that starts with "b," and drag it all the way up to the "b's." That's just a pain in the butt.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The product's most valuable feature is an efficient fusion of finance and HR modules."

"The solution is easy to learn."

"Oracle Cloud Services integrates well. It has lots of APIs to integrate with other solutions, like the PBX we use from Cisco. The ability to integrate Siebel data with Cisco PBX was nice."

"We use it for incident management and FAQs."

"Customer service is very good and technical support is very good, especially once you learn the right language to get your requests heard."

"There is also a focus on maintaining efficiency, and it is a significant time saver."

"With add-ins, customer portal, custom apps, and APIs, there isn't much you can't do."

"It has provided a faster turnaround time. We were able to automate a number of transactional tasks and return that extra time to taking care of customers."

More Oracle Fusion Service pros

"Very flexible and customizable; we appreciate being able to host it locally with direct access to the backend."

"The most valuable feature of Vtiger CRM is automation."

"The fact that we can build our own modules on the solution is really quite attractive, and it's not overly complex."

Cons

"The solution’s reporting could be improved."

"The biggest deployment concern I run into is that the primary agent console requires a combination of Internet Explorer, Microsoft Windows, and .NET."

"Oracle changed the means by which users are created in the system. I would like this to be easier to implement."

"Oracle counts users for licensing purposes, regardless of their roles or usage patterns. This process could be better."

"The product's initial setup phase was very difficult."

"When it comes to ERP Cloud, performance has always been an issue, especially when calling an API or a VIP publisher. I experience timeouts, which Oracle needs to improve."

"Support is an area with room for improvement."

"Oracle has to work on the interface for this solution. The user experience has to be much better."

More Oracle Fusion Service cons

"The mobile design could improve in Vtiger CRM. It could be more user-friendly."

"If you make a drop-down list of something, it doesn't automatically alphabetize the drop-down list. You have to manually go and drag items up and down and alphabetize them yourself."

"The charts and graphs available out of the box are pretty outdated, and you're a little limited in how you can present information on the dashboard without adding modules."

Pricing and Cost Advice

"The product has average pricing."

"Licensing fees are on the higher end and I rate them an eight out of ten."

"Oracle's pricing is quite high, and this cost can be a significant barrier, especially for smaller companies."

"This is definitely an expensive product compared to others on the market."

"Oracle Fusion Service is more expensive than Workday."

"There are no extra licenses, everything is included in the subscription, and the price is fixed."

"The tool is reasonably priced."

"Oracle Fusion Service is a cheap and flexible solution."

"We are using the free open-source version of Vtiger CRM."

"The price doesn't change when you add users. It's a flat fee, and that's attractive."

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Top Industries

By visitors reading reviews

Construction Company

14%

Comms Service Provider

10%

Financial Services Firm

Healthcare Company

Comms Service Provider

18%

Construction Company

16%

Retailer

15%

Outsourcing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	6
Large Enterprise	22

No data available

Questions from the Community

What needs improvement with Oracle Service Cloud?

Oracle Fusion Service has many challenges, as it's not easy in customization and for adding features; there's no access for the database directly. For example, we cannot create a database link. We ...

See all answers

What is your primary use case for Oracle Service Cloud?

The typical use cases for Oracle Fusion Service involve many products and services such as HCM, Supply Chain, Finance, and Fixed Assets.

See all answers

What is your experience regarding pricing and costs for Oracle Service Cloud?

Regarding licensing cost, according to each country's conditions, for Egypt, it's so expensive, whereas for the Gulf, it's almost no cost because they can pay. So I can't definitively say it's high...

See all answers

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Comparisons

Oracle CX Sales vs Oracle Fusion Service

Compared 6% of the time

Siebel CRM vs Oracle Fusion Service

Compared 6% of the time

Salesforce Sales Cloud vs Oracle Fusion Service

Compared 5% of the time

Microsoft Dynamics CRM vs Oracle Fusion Service

Compared 5% of the time

Salesforce Service Cloud vs Oracle Fusion Service

Compared 5% of the time

More Oracle Fusion Service Competitors

X2Engine X2CRM vs Vtiger CRM

Compared 6% of the time

SAP CRM vs Vtiger CRM

Compared 5% of the time

Microsoft Dynamics CRM vs Vtiger CRM

Compared 5% of the time

Sendcrux vs Vtiger CRM

Compared 4% of the time

BigContacts vs Vtiger CRM

Compared 4% of the time

More Vtiger CRM Competitors

Product Reports

Buyer's Guide

Oracle Fusion Service

September 2026

Download Oracle Fusion Service product report

Buyer's Guide

CRM

September 2026

Download Vtiger CRM product report

Also Known As

Oracle Service Cloud, Oracle RightNow

Vtiger Sales CRM, Vtiger All-In-One CRM, Vtiger Help Desk

Overview

Oracle Fusion Service offers integrated omni-channel communication, efficient AI capabilities, and a 360-degree user perspective. Its intuitive interface enhances workflow management, scalability, and adaptability, accommodating diverse business needs across industries.

Oracle Fusion Service streamlines operations including human resources, payroll, support channels, and financial workflows. Seamlessly integrating with existing systems, it optimizes customer interactions through comprehensive tools like automated processes, knowledge bases, and customizable reporting dashboards. The platform's robust AI solutions and broad communication capabilities ensure adaptability and widespread accessibility.

What are Oracle Fusion Service's key features?

360-Degree View: Provides complete insights into customer and operational data.
AI Capabilities: Enhances automation and decision-making efficiency.
Omni-Channel Communication: Optimizes customer interaction across chat, email, and more.
Customizable Dashboards: Tailors reporting to different business needs.
Scalability and Adaptability: Supports extensive business growth and evolution.

What benefits should users seek in reviews?

Improved Efficiency: Streamlines complex workflows to boost productivity.
Enhanced Customer Interaction: Utilizes comprehensive omni-channel support for better engagement.
Scalability: Accommodates growing business requirements effortlessly.
Cost Management: Automates payroll and expenses to control overheads.

Organizations in banking, IT, higher education, and sales implement Oracle Fusion Service for robust process management and efficient customer interactions. It supports finance, ERP, supply chain, and property management, improving cross-sector operational and financial workflows.

Oracle

Vtiger CRM is a comprehensive tool that caters to businesses seeking to enhance customer engagement and streamline operations. It offers essential tools for effective contact management, sales automation, and collaboration.

Recognized for its ability to integrate all business processes on one platform, Vtiger CRM efficiently supports sales, marketing, and customer service teams by providing a robust set of features. Designed with scalability in mind, it caters to businesses of any size. Vtiger CRM focuses on increasing productivity while enhancing the customer journey, offering personalized communication and insights into customer interactions.

What are Vtiger CRM's key features?

Contact Management: Enables efficient tracking of customer information and interactions in a centralized location.
Sales Automation: Streamlines sales processes with tools for managing deals and leads automatically.
Email Marketing: Facilitates the creation and management of targeted email campaigns.
Customer Support: Provides ticketing tools to improve customer service delivery and response time.
Analytics: Offers deep insights through detailed reports and dashboards for data-driven decisions.

What benefits or ROI should users expect?

Increased Productivity: Automates routine tasks, allowing teams to focus on strategic goals.
Enhanced Customer Insights: Provides greater visibility into customer preferences and behaviors.
Improved Decision Making: Empowers users with data-driven insights for strategic planning.
Scalability: Adapts to business growth without requiring significant changes or investments.

Vtiger CRM is effectively implemented across industries like healthcare, where it streamlines patient interaction management. In retail, it enhances personalized shopping experiences, while in finance, it ensures compliance and improves customer relations. Vtiger CRM's versatility allows it to be molded to fit industry-specific requirements.

Vtiger

Sample Customers

Pacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.

Contus, eLobe, Breezway, Milky Way Ventures, GB Advisors

Buyer's Guide

Oracle Fusion Service vs. Vtiger CRM

September 2026

Free Report: Oracle Fusion Service vs. Vtiger CRM

Find out what your peers are saying about Oracle Fusion Service vs. Vtiger CRM and other solutions. Updated: September 2026.

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