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Percolate vs Salesforce Marketing Cloud comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Percolate
Ranking in Social Media Management Solutions
5th
Average Rating
8.0
Number of Reviews
1
Ranking in other categories
Marketing Resource Management (10th), Content Marketing Software (4th)
Salesforce Marketing Cloud
Ranking in Social Media Management Solutions
2nd
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
63
Ranking in other categories
Social CRM (3rd), Marketing Automation (1st), Marketing Management (1st)
 

Mindshare comparison

As of June 2026, in the Social Media Management Solutions category, the mindshare of Percolate is 5.5%, up from 3.5% compared to the previous year. The mindshare of Salesforce Marketing Cloud is 10.6%, down from 14.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Social Media Management Solutions Mindshare Distribution
ProductMindshare (%)
Salesforce Marketing Cloud10.6%
Percolate5.5%
Other83.9%
Social Media Management Solutions
 

Featured Reviews

it_user712047 - PeerSpot reviewer
Senior Manager of Creative Media
​Instead of operating in silos and not knowing what other teammates are working on, we are able to collaborate and maximize our initiatives
Editorial calendar functionality for multiple platforms, including social media, email marketing, and web. Integrated asset management tool, with an editor, that has brand sticker and cropping/editing functionalities Instead of operating in silos and not knowing what other teammates are working…
GauravSingh2 - PeerSpot reviewer
Senior Consultant at a tech vendor with 10,001+ employees
Targeted email journeys have boosted campaign insight and now need better data access and support
I feel that Salesforce Marketing Cloud can be improved in how the data views are accessed; it would be better to have something more physical. With data extensions, you can view them directly, but for data views, it is very difficult as you can only send it out or load it into data extensions. Improvements can also be made in the connections to different external tools such as Azure or AWS. Customer support can be improved in Salesforce Marketing Cloud, as sometimes it is not clear what the issue is or how to approach solving it, and it also takes time to resolve issues.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Instead of operating in silos and not knowing what other teammates are working on, we are able to collaborate and maximize our initiatives."
"What is most valuable is that you can schedule reports, there are a lot of supporting tools, and you have access to all that information."
"Salesforce Marketing Cloud's journey builder is very easy to handle and quickly sets up a journey for clients who use a lot of communication."
"I sincerely recommend the SFMC platform and advise you to hire a Solutions Architect to set it up."
"The solution is user-friendly."
"It makes it easy for a business to use any module based on their preference."
"I like this solution because of its versatility."
"We use Marketing Cloud for marketing campaigns and engaging customers, and it is a business-focused application for a specific area of business, which is acquiring customers."
"The most valuable features of Salesforce are the automation and the ability to create dashboards which provide a wider picture of what is going on."
 

Cons

"Analytics are set up in a confusing way that could be better streamlined for usability; certain functions for social sharing could be enhanced, such as integrating hashtag suggestions and tagging capabilities."
"Marketing Cloud's forecasting could be improved."
"To improve user experience, there should be clear workflows to assist the user through the setup processes."
"In the SMS area, it is not up to the mark, compared to what has been developed for email."
"We need a development environment for Marketing Cloud. Currently, there is no development environment for this solution. Other Salesforce products, such as Sales and Service Cloud, have a development environment in which the developers can do some things and then post them in production. Currently, everything happens in the production for Marketing Cloud. There is only one environment, and the developers and the end-users have to work in the same environment, which seems to be challenging. If Salesforce can bring a developer environment for Marketing Cloud, it will be good."
"If you want to use advanced features in Salesforce Marketing Cloud, they are extremely difficult to use."
"The main action I want to do in Salesforce Marketing Cloud is to export data into Excel and use it. My company may have that feature locked down, or if the Excel data exporting function still isn't available in Salesforce Marketing Cloud, that's the feature I want."
"The product takes too long to manage a large volume of data, it lacks that capacity."
"The UA could be better designed for a mobile connection."
 

Pricing and Cost Advice

Information not available
"Salesforce Marketing Cloud is a highly expensive solution, it needs to be less expensive. We are on an annual license to use the solution."
"We have two types of licensing. We have a yearly license for end users and we have a concurrent login for selling."
"My company pays to use this solution."
"This is a low cost solution suited to larger organizations."
"The solution is a bit expensive."
"Salesforce is an expensive solution."
"It's not cheap, which is why I recommend that you use Marketing Cloud to create automated journeys. If you plan to use Marketing Cloud just to send emails, use another tool."
"Its licensing is on an annual basis. Customers are okay with its licensing cost, and they don't find it expensive."
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
18%
Construction Company
9%
Manufacturing Company
9%
Comms Service Provider
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business20
Midsize Enterprise15
Large Enterprise34
 

Questions from the Community

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What is your experience regarding pricing and costs for Salesforce Marketing Cloud?
I did not work on any pricing or implementation aspects but learned on my own when dealing with Revenue Cloud products.
What needs improvement with Salesforce Marketing Cloud?
Regarding areas for improvement, the realization of value from Salesforce Einstein's predictive AI features is a notable challenge. Although the implementation partner highlighted these capabilitie...
What is your primary use case for Salesforce Marketing Cloud?
As a consultant, I partner with organizations to optimize their use of Salesforce Marketing Cloud (SFMC). My engagement often begins pre-implementation, where I lead the requirements gathering proc...
 

Also Known As

No data available
ExactTarget
 

Overview

 

Sample Customers

GE, Chobani, MasterCard, Amtrak, Freshpet, Unilever, Boost Mobile, Visa, Western Digital, U.S. Cellular, CA Techniologies, Aloha, Hibbett Sports
American Express, Financial Conduct Authority, KPN, Merck KGaA, Peterborough City Council, The Chapar, ADP, Financial Times, Stanley Black & Decker, SureFlap, Western Union, Philips
Find out what your peers are saying about Sprinklr, Salesforce, HootSuite and others in Social Media Management Solutions. Updated: May 2026.
900,747 professionals have used our research since 2012.