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Percolate vs Salesforce Marketing Cloud comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Percolate
Ranking in Social Media Management Solutions
5th
Average Rating
8.0
Number of Reviews
1
Ranking in other categories
Marketing Resource Management (10th), Content Marketing Software (5th)
Salesforce Marketing Cloud
Ranking in Social Media Management Solutions
2nd
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
63
Ranking in other categories
Social CRM (2nd), Marketing Automation (1st), Marketing Management (1st)
 

Mindshare comparison

As of May 2026, in the Social Media Management Solutions category, the mindshare of Percolate is 6.0%, up from 3.8% compared to the previous year. The mindshare of Salesforce Marketing Cloud is 10.8%, down from 14.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Social Media Management Solutions Mindshare Distribution
ProductMindshare (%)
Salesforce Marketing Cloud10.8%
Percolate6.0%
Other83.2%
Social Media Management Solutions
 

Featured Reviews

it_user712047 - PeerSpot reviewer
Senior Manager of Creative Media
​Instead of operating in silos and not knowing what other teammates are working on, we are able to collaborate and maximize our initiatives
Editorial calendar functionality for multiple platforms, including social media, email marketing, and web. Integrated asset management tool, with an editor, that has brand sticker and cropping/editing functionalities Instead of operating in silos and not knowing what other teammates are working…
GauravSingh2 - PeerSpot reviewer
Senior Consultant at a tech vendor with 10,001+ employees
Targeted email journeys have boosted campaign insight and now need better data access and support
I feel that Salesforce Marketing Cloud can be improved in how the data views are accessed; it would be better to have something more physical. With data extensions, you can view them directly, but for data views, it is very difficult as you can only send it out or load it into data extensions. Improvements can also be made in the connections to different external tools such as Azure or AWS. Customer support can be improved in Salesforce Marketing Cloud, as sometimes it is not clear what the issue is or how to approach solving it, and it also takes time to resolve issues.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Instead of operating in silos and not knowing what other teammates are working on, we are able to collaborate and maximize our initiatives."
"The most valuable feature of Salesforce Marketing Cloud is the seamless conversion of lead to opportunity, in relation to orders is good."
"This is a very powerful and scalable solution."
"If you want to be able to communicate with your client using email, WhatsApp, and push notifications, know if the client opened the communication or not, and create and automate their journey, Marketing Cloud is very good."
"We use this solution for reporting, pipeline generation, and forecasting."
"The most valuable feature of Salesforce Marketing Cloud is the ability to sell the products we have made to customers. Overall the solution is very useful for business."
"We have found the solution to be scalable."
"If someone wants to sell their product in a very good manner, they can use Salesforce Marketing Cloud."
"Email automation is most valuable."
 

Cons

"Analytics are set up in a confusing way that could be better streamlined for usability; certain functions for social sharing could be enhanced, such as integrating hashtag suggestions and tagging capabilities."
"If you want to use advanced features in Salesforce Marketing Cloud, they are extremely difficult to use."
"Salesforce could benefit by implementing further integration with more platforms."
"Salesforce Marketing Cloud is expensive; it can be more affordable, but it doesn't matter where we implement or use it for our organization since we are able to manage well so far."
"The UA could be better designed for a mobile connection."
"Customer support can be improved in Salesforce Marketing Cloud, as sometimes it is not clear what the issue is or how to approach solving it, and it also takes time to resolve issues."
"Technical Support: That's where it gets bad, in my opinion. I have had to deal with the support several times."
"When you use your iPhone or Android phone, Salesforce is not as user-friendly as it could be."
"The general setup and understanding of how to use it can be improved. There should be easier self-service for setting up dashboards. Currently, we have someone setting them up for us. I wish it was easier."
 

Pricing and Cost Advice

Information not available
"Its licensing is on an annual basis. Customers are okay with its licensing cost, and they don't find it expensive."
"It's normal pricing."
"Salesforce Marketing Cloud is affordable, considering the significant improvements it brings to our campaign results."
"Licensing fees are paid on a yearly basis."
"It's not cheap, which is why I recommend that you use Marketing Cloud to create automated journeys. If you plan to use Marketing Cloud just to send emails, use another tool."
"We have two types of licensing. We have a yearly license for end users and we have a concurrent login for selling."
"On a scale where one is the lowest and ten is the most expensive, I rate the solution an eight out of ten."
"The licensing cost for the solution is on a yearly basis."
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
16%
Manufacturing Company
9%
Construction Company
8%
Comms Service Provider
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business20
Midsize Enterprise14
Large Enterprise31
 

Questions from the Community

Ask a question
Earn 20 points
What is your experience regarding pricing and costs for Salesforce Marketing Cloud?
I did not work on any pricing or implementation aspects but learned on my own when dealing with Revenue Cloud products.
What needs improvement with Salesforce Marketing Cloud?
I feel that Salesforce Marketing Cloud can be improved in how the data views are accessed; it would be better to have something more physical. With data extensions, you can view them directly, but ...
What is your primary use case for Salesforce Marketing Cloud?
The main use case for Salesforce Marketing Cloud is email marketing through Salesforce for the B2B segment on a day-to-day basis.For B2B email marketing using Salesforce Marketing Cloud, I can prov...
 

Also Known As

No data available
ExactTarget
 

Overview

 

Sample Customers

GE, Chobani, MasterCard, Amtrak, Freshpet, Unilever, Boost Mobile, Visa, Western Digital, U.S. Cellular, CA Techniologies, Aloha, Hibbett Sports
American Express, Financial Conduct Authority, KPN, Merck KGaA, Peterborough City Council, The Chapar, ADP, Financial Times, Stanley Black & Decker, SureFlap, Western Union, Philips
Find out what your peers are saying about Sprinklr, Salesforce, HootSuite and others in Social Media Management Solutions. Updated: April 2026.
893,244 professionals have used our research since 2012.