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Pipedrive vs SugarCRM Platform comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Feb 8, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Pipedrive
Ranking in CRM
26th
Ranking in Sales Force Automation
9th
Average Rating
8.2
Reviews Sentiment
7.2
Number of Reviews
13
Ranking in other categories
Local Government CRM (14th), Opportunity Management (9th)
SugarCRM Platform
Ranking in CRM
27th
Ranking in Sales Force Automation
7th
Average Rating
7.0
Reviews Sentiment
6.4
Number of Reviews
12
Ranking in other categories
CRM Customer Engagement Centers (11th), Marketing Automation (16th)
 

Mindshare comparison

As of November 2026, in the CRM category, the mindshare of Pipedrive is 1.3%, up from 0.8% compared to the previous year. The mindshare of SugarCRM Platform is 1.2%, up from 0.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
CRM Mindshare Distribution
ProductMindshare (%)
Pipedrive1.3%
SugarCRM Platform1.2%
Other97.5%
CRM
 

Featured Reviews

Willem Lambrechts - PeerSpot reviewer
Managing Director at Drebbel
Offers the ability to create multiple pipelines and the flexibility in filtering and reporting
We do a lot of analytics and reporting ourselves. We don't necessarily use all the features that Pipedrive provides, but it's very helpful at least. It has streamlined our deal-closing process. We use it for everything. When we create a lead, we put it into Pipedrive. That lead can be converted into an opportunity, which we manage through our whole pipeline. This includes having all data related to the opportunity in one place. Once the deal is closed, we use Pipedrive to follow up on the invoices until they are paid. We also manage sales commissions and payments to our salespeople through Pipedrive.
reviewer1345677 - PeerSpot reviewer
Senior Manager / IT Planning & Architecture Services at a comms service provider with 10,001+ employees
Easily customizable, automation enhances the marketing campaigns but support is the main hiccup for us
It has been effective in managing customer relationships. It has sales email campaigns, plus integration with Active Directory. And there are centralized reports for the CEO and the general managers. We work with automation for these marketing and email campaigns. It sends out emails to prospective customers related to sales offers automatically. And it copies the sales team so that they can follow up. They are tracking the sales leads. So, the automation within SugarCRM enhances the marketing campaigns. For now, my work is done because I am the IT strategy and planning manager. I just try to deliver the solution according to the requirements of the business. From my side, it's implemented already, the requirement related to the sales funnel. But if they have any other requirement from the business side, they will submit it to me, and then I will look for a suitable solution.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature is the ability to create timelines and custom fields."
"It's very flexible and we can really fit it into our business model."
"The biggest and the best feature is the view that you get when you log in. You have a board like Kanban when you log in, and you've got a column on the left and several other columns that move to the right, depending on where you are in a particular deal. If it's a prospect or someone who is just looking, you move it along the process, and it really helps you keep track of where you are."
"The most useful stuff for me is that it's very flexible with all the data structures...Stability-wise, I rate the solution a ten out of ten."
"It is a stable platform."
"Pipedrive's most valuable feature is reporting and insights. The CRM shows the database and lets the salespeople arrange their daily activities. The insights are essential from a management point of view because it helps the sales staff improve or adjust their whole sales cycle, activities, and quality."
"The most useful thing is the ability to create multiple pipelines and the flexibility in filtering and reporting."
"Anyone thinking about using this solution should definitely look at it and seriously consider it because it's a very good product."
"The most valuable aspect of this solution is its low cost, and it works well."
"The most valuable features of Sugar Enterprise are the exports of graphics, statuses, complaints, and tasks."
"The most valuable features of the SugarCRM platform include its flexibility in customizing fields, layouts, and dashboards."
"Affordable and commercial open source solution is good for organizations with budget constraints."
"The most valuable feature is relation capability, which allows us to relay customers with invoice orders."
"My advice to others is this is a good solution for importing or exporting any graphics."
"It has sales email campaigns, plus integration with Active Directory."
"Available source code, good documentation, training programs, and a relatively active community, provide the hallmarks for a successful open source effort."
 

Cons

"The tool's APIs are challenging. It should also be compliant with HIPAA, FINRA and GLBA. The data centers should be within US so that they are compliant with regulations."
"We are using the lowest version of it. As we become more sophisticated, we might outgrow the tool, but there are features that are available in the higher-level versions, which I'm unfamiliar with, that might be able to meet the needs we would have in the future. They can maybe add some of the features to the basic version or make it more reasonably priced or free."
"Pipedrive could be more efficient. I want the management to be more transparent so it's easier to monitor the sales team's activities and results and do business forecasting. It would help them to improve the quality of the sales cycle."
"The platform could be even more robust."
"Areas where the solution could improve are with the easiness of integration with other solutions, as well as the reporting capabilities."
"Reporting capabilities of the solution could be improved."
"The integration possibilities with other systems could be better as well. We use it in connection with Octopus CRM, and there's room for improvement."
"The automation process is challenging."
"In the next release, I would like to see personalization of information about customers or specific businesses or opportunities."
"Functionality and features are well suited for small business companies only."
"I would like to see more integration on a mobile platform in the next release."
"Putting so many things into SugarCRM became a much-hated task, mainly because of the horrible UI."
"Pipelines, forecasts, and reporting in general, are not that good in the free version."
"The UX was such that it limited the use of it."
"The interface could be more user-friendly."
"Sugar Enterprise could improve by removing bugs and glitches. For example, a comment was made but in the comment section, it was never displayed. However, the problems we faced might not be the fault of the solution."
 

Pricing and Cost Advice

"As of now, the pricing and value are quite good."
"We pay $1000 a month for the tool."
"Pipedrive is the most cost-effective in terms of the balance between cost and features. I would take Pipedrive over HubSpot or Zoho CRM. It's well-positioned on the market."
"Pipedrive is relatively more affordable than other solutions."
"The price of Pipedrive has been reasonable."
"The solution is affordable."
"The product is expensive but provides valuable services."
"The solution's pricing is excellant. It costs 65 dollars a month for top tier plan."
"Licensing fees are paid on a yearly basis."
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Top Industries

By visitors reading reviews
Outsourcing Company
16%
Construction Company
12%
Comms Service Provider
11%
Computer Software Company
7%
Financial Services Firm
16%
Construction Company
14%
Comms Service Provider
10%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise1
Large Enterprise3
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise2
Large Enterprise3
 

Comparisons

 

Overview

 

Sample Customers

Samsung, Amazon, SkyScanner, TDW, Vimeo, ReMax, Festo
Redglaze Group, TengoInternet, Hilco, Bancvue, Vet Adivsor
Find out what your peers are saying about Pipedrive vs. SugarCRM Platform and other solutions. Updated: October 2026.
920,769 professionals have used our research since 2012.