Proofpoint Threat Response offers the best features through creating a workflow that deals with different types of emails, including identifying spam. If any user identifies an email as malicious, it triggers a workflow to the information security team, who will analyze it and determine whether to inform the user that it is not malicious or trigger a flow. A flow can be created for different types, where high spam emails are auto-pulled, low spam emails are quarantined for analysis, and integration with Proofpoint TRAP and Proofpoint TAP allows auto-pull for emails declared malicious. Additionally, I can revert changes if an email initially declared as spam is later found not to be spam, restoring it to the user's mailbox without user intervention. This complete feature encompasses threat response, prediction, activations, deletions, and sometimes restorations. I find myself using the integration with TAP and the integration with the Abuse Mailbox the most because those are utilized daily. Users often confuse whether an email is malicious or not, prompting them to use Proofpoint Abuse Mailbox via the report phishing button. As spammers grow more intelligent, Proofpoint TAP is also useful by flagging those emails. No action is required on our side because it is the collaboration between Proofpoint Threat Response and Targeted Attack Protection, making the SOC team's work easier, with reduced false positives, allowing them time for more productive tasks. Proofpoint Threat Response has positively impacted the organization by improving security posture, providing breathing space for the SOC team with fewer false positives, and offering a tool for users to report any malicious email using the Abuse Mailbox, which the SOC team can analyze. Proofpoint intelligence can then declare emails malicious or not and pull them from the user's mailbox. The solution has impacted us positively, safeguarding against spam while giving the SOC team the capacity to analyze needs without being overwhelmed by false positives. In previous days without Proofpoint Threat Response Auto-Pull, the SOC team spent more than two or three hours analyzing emails, checking hash values, verifying the nature of emails, and conducting eDiscovery for malicious emails. During mass spam attacks, the entire day was consumed in firefighting mode. Now, with Proofpoint Threat Response Auto-Pull, integration with TAP, Abuse Mailbox, CSV integration, and other data sources, the team can perform tasks that once required hours in just a minute.
