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Qualtrics XM Platform vs Verint Open Platform comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Qualtrics XM Platform
Ranking in Customer Experience Management
6th
Average Rating
8.8
Reviews Sentiment
6.7
Number of Reviews
18
Ranking in other categories
Social CRM (6th), Survey Software (1st), Customer Feedback Management (1st), Product Management Software (2nd)
Verint Open Platform
Ranking in Customer Experience Management
38th
Average Rating
8.6
Reviews Sentiment
7.0
Number of Reviews
2
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of June 2026, in the Customer Experience Management category, the mindshare of Qualtrics XM Platform is 3.5%, down from 6.8% compared to the previous year. The mindshare of Verint Open Platform is 1.1%, down from 2.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Customer Experience Management Mindshare Distribution
ProductMindshare (%)
Qualtrics XM Platform3.5%
Verint Open Platform1.1%
Other95.4%
Customer Experience Management
 

Featured Reviews

Romina Dorola - PeerSpot reviewer
Head Of Vo C Strategy & Customer Success at TheX
Experience programs have delivered unified insights and closed-loop actions across journeys
On the negative side of Qualtrics XM Platform, I see that there could be improvements. There were few ways of analyzing unstructured data aside from Text iQ. Customers are trying to analyze not just survey feedback but also contact center calls and chatbot chats to avoid asking customers for information that may already be in the organization's existing data. I thought that was a good point they needed to cover, and I believe they are launching or have launched that this year, though I have not tried it yet. Regarding potential improvements for Qualtrics XM Platform, they have created a feature that allows you to analyze data that does not come from surveys, such as support calls and chatbot interactions, which is valuable.
reviewer2858082 - PeerSpot reviewer
Senior Technical Consultant at a tech vendor with 201-500 employees
Workforce insights have improved as I track real-time metrics and optimize scheduling
The best features Verint Open Platform offers are that it is easy to use and integrates well with other CRM tools and within contact center applications. We have been very grateful for this, especially during our migration from other WFM, which was quite seamless. The newer platform allows for robust, easy-to-use scheduling and forecasting. Verint Open Platform has positively impacted my organization by increasing the use by the supervisors for their agent workforce, allowing business stakeholders to easily access performance metrics and efficiency. Assigning skill groups and forecasting has been easy based on the business demands within the real-time queues, as well as looking at the incoming, inbound, and outbound contact centers, which has been very easy to use.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature of Qualtrics Customer XM is the survey, which is very user-friendly and designed as a drag-and-drop item."
"The solution is very simple to use."
"With Qualtrics Customer XM, we can integrate data and run an algorithm, so if somebody has specific feedback early on, we can determine the possibility of that person leaving the company."
"I have used SPSS Survey software, SurveyMonkey and SurveyGizmo, and this is the best software out there."
"AI-driven analytics in Qualtrics XM Platform is very useful for scenarios involving text analysis, as it automatically creates topics and categories, performs sentiment analysis, and provides summaries similar to Amazon reviews, making it widely accepted by clients for its meaningful insights."
"Time has been saved significantly because for every application, developers do not have to make custom feedback forms."
"Its flexibility allows for easy adjustments to subscriptions, which contributes to user satisfaction"
"Qualtrics XM Platform has positively impacted my organization by providing a much better understanding of our clients and partners."
"The companies that implemented the Quality Bot saw operational gains, an increase in NPS, an improvement in quality, and more assertiveness in identifying which agents were not performing at their best."
"Since using Verint Open Platform, I have seen a reduction in manual work, with almost a 70 to 80% uplift from the manual effort and other WFM tools when we transitioned to Verint, which represents a very significant uplift and reduction in manual work."
 

Cons

"The dashboard is quite slow compared to other dashboards like Power BI and Tableau. The attractiveness of the dashboard also needs work."
"The solution's integration with Salesforce should be improved."
"I wish that the progress bar was more prominent."
"I suggest to the Delighted by Qualtrics development or R & D team to consider incorporating advanced AI capabilities into their platform. In the current trend where AI is being integrated into various tools, introducing features that enable users to generate surveys efficiently through conversational interfaces or minimal instructions would be a significant advancement."
"Qualtrics XM Platform is a powerful platform, but some advanced reporting and dashboard customization features can have a learning curve for new users."
"The building performance of Qualtrics XM Platform for back-end builders can be improved, as it has been a bit slow."
"It is not easy to implement."
"The solution is expensive. It needs to improve the server builder, which can help it do impressive research. When I mention that the server builder can improve, I'm referring to the ease of performing tasks like implicit association testing. While it's possible to do these tasks in Delighted by Qualtrics, it's not as straightforward to create them. Additionally, there are different tiers of features based on the payment plan. As a collaborator, I may not completely oversee all the features available."
"Support leaves a bit to be desired, and I think it is an area for improvement that Verint has in the support part."
"One improvement needed for Verint Open Platform is that the upgrades need to be scheduled, and there is a need for application improvement in terms of latency, as real-time takes time to refresh the screen."
 

Pricing and Cost Advice

"The solution is fairly expensive, but it would be money well spent."
"We need to pay a yearly licensing fee for Qualtrics Customer XM, which is expensive."
"Pricing depends upon the different kinds of use cases."
"Delighted by Qualtrics is more expensive than the competitor solutions"
"Some clients felt that this product was expensive when the sales team tried to sell it to them."
Information not available
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Top Industries

By visitors reading reviews
University
12%
Financial Services Firm
9%
Manufacturing Company
9%
Educational Organization
8%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business12
Midsize Enterprise2
Large Enterprise7
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Delighted by Qualtrics?
Regarding pricing, I am not aware of it because Roche admin team already manages it. I am not involved in it, so I really do not know about the cost.
What needs improvement with Delighted by Qualtrics?
To improve Qualtrics XM Platform, the current issue is that it has a steep learning curve; it is a bit complicated to understand at first. Perhaps the whole instance can be simplified, as the proce...
What is your primary use case for Delighted by Qualtrics?
My main use case for Qualtrics XM Platform is for customer satisfaction, employee engagement, and market research. A specific example of how I use it for customer satisfaction is after every implem...
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Also Known As

Delighted by Qualtrics, Qualtrics Customer XM, Qualtrics Core XM,
No data available
 

Overview

 

Sample Customers

Aetna, 1 800 Contacts, GE
Information Not Available
Find out what your peers are saying about Salesforce, Freshworks, Genesys and others in Customer Experience Management. Updated: May 2026.
900,747 professionals have used our research since 2012.