Qualys VMDR vs ServiceNow CMDB comparison

Qualys and ServiceNow are both solutions in the Configuration Management Databases category. Qualys is ranked #3 with an average rating of 8.6, while ServiceNow is ranked #1 with an average rating of 8.5. Qualys holds a 7.7% mindshare in CMD, compared to ServiceNow’s 21.6% mindshare. Additionally, 94% of Qualys users are willing to recommend the solution, compared to 100% of ServiceNow users who would recommend it.

Qualys VMDR

Read 96 Qualys VMDR reviews

16,306 Views
326 Comparison Views

94% willing to recommend

ServiceNow CMDB

Read 34 ServiceNow CMDB reviews

1,948 Views
1,948 Comparison Views

100% willing to recommend

Qualys VMDR

ServiceNow CMDB

Comparison Buyer's Guide

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Executive SummaryUpdated on Jun 3, 2026

Qualys VMDR and ServiceNow CMDB compete in vulnerability management and asset management. Qualys VMDR stands out with its efficient vulnerability tracking and management, while ServiceNow CMDB is favored for its extensive integrations in asset management.

Features: Qualys VMDR provides efficient vulnerability detection, patch management, and seamless policy compliance. It excels with built-in threat intelligence and unified cloud security posture. ServiceNow CMDB offers robust integration capabilities, detailed asset tracking, and extensive configuration management, beneficial for large IT environments.

Room for Improvement: Qualys VMDR could benefit from reducing false positives, enhancing report generation, and simplifying asset tagging. Users also suggest integrating AI for deeper insights. ServiceNow CMDB users seek improved customization options, a more intuitive setup process, and enhanced tool integrations.

Ease of Deployment and Customer Service: Qualys VMDR is praised for its ease of deployment across various environments, though it encounters occasional support delays. ServiceNow CMDB, while complex, provides thorough technical assistance and shares deployment capabilities but has a steeper learning curve.

Pricing and ROI: Qualys VMDR is seen as costly yet valuable for its feature set, offering strong ROI by reducing vulnerabilities. ServiceNow CMDB's pricing is high, especially for mid-sized organizations. Users note its extensive capabilities provide significant ROI in complex setups despite cost concerns.

To learn more, read our detailed Qualys VMDR vs. ServiceNow CMDB Report (Updated: June 2026).

Buyer's Guide

Qualys VMDR vs. ServiceNow CMDB

June 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Qualys VMDR

Ranking in Configuration Management Databases

3rd

Average Rating

8.4

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

IT Asset Management (3rd), Vulnerability Management (3rd), Container Security (9th), Risk-Based Vulnerability Management (1st)

ServiceNow CMDB

Ranking in Configuration Management Databases

1st

Average Rating

8.6

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of June 2026, in the Configuration Management Databases category, the mindshare of Qualys VMDR is 7.7%, up from 4.3% compared to the previous year. The mindshare of ServiceNow CMDB is 21.6%, down from 35.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Configuration Management Databases Mindshare Distribution
Product	Mindshare (%)
ServiceNow CMDB	21.6%
Qualys VMDR	7.7%
Other	70.7%

Configuration Management Databases

Featured Reviews

Vaibhav Ghule

Soc Lead & Edr Administration at Persistent Systems

Continuous risk-based monitoring has strengthened incident response and vulnerability prioritization

I haven't explored Qualys VMDR's vulnerability lifecycle automation yet. One of my analysts mentioned that queries lack grouping operators in Qualys VMDR. From my experience, I would appreciate improvements in the query options in Qualys VMDR, specifically in the query-building process where I would need more features and operators. Additionally, we have been facing issues with Qualys on the cloud level. We cannot download the configuration profile from the cloud agent, and it is showing a pending action for download. During 2025, we noticed outages of Qualys a couple of times. I want to mention that there is an issue with receiving timely RCA deliveries. While this is not necessarily about the tool, it relates to support. The support has not been very responsive, and we are receiving RCAs a little delayed whenever we raise support cases or communicate with the TAMs. Additionally, the UI has a slight latency, which I and my team have experienced. They have also reported this latency issue when navigating through different pages.

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reviewer2782440

ServiceNow Consultant at a consultancy with 11-50 employees

Automation features and integrated service mapping have streamlined incident and change management processes

There is probably room for improvement in ServiceNow CMDB. I'm so immersed in projects and solving direct customer issues that I don't think too much about potential improvements. Maintaining an accurate and up-to-date ServiceNow CMDB can be challenging due to incoming data from various sources, but ServiceNow has been developing small AI components to help with data discrepancies and deduplication recently. They have also improved integrations with other tools, providing many out-of-the-box integrations to different monitoring tools and CMDBs, which previously required coding experience for custom integrations. They are moving towards a more low-code or no-code approach, which is part of their goal as a company.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The product's patch management is excellent for keeping our critical servers and third-party applications updated efficiently."

"I would recommend Qualys because it is a reliable, affordable, and very safe product."

"We use QualysGuard to identify all network and compliance-related violations of the assets, and the detailed reports have helped us to provide a certificate of compliance or a clean sheet for our vendors."

"I find the most valuable features are the continuous monitoring. Even on premises, there is constant monitoring."

"Before we were taking eight hours, now we're taking around 30 minutes to respond to any incident, security and such."

"It's been the chosen solution year after year for vulnerability management and our vulnerability management program is centered around this tool."

"The best features of Qualys VMDR are its patch management capabilities and the ability to mitigate vulnerabilities automatically."

"The most valuable feature is the vulnerability assessment."

More Qualys VMDR pros

"The stability is about the same as other platforms; it's not perfect, but it's pretty good, and the scalability of the solution is good."

"The most valuable feature of ServiceNow is the user interface because you can customize or configure it directly from the user interface by using the mouse. It is easy to use even for non-IT people. You can also directly plug your ServiceNow instance within your Microsoft Active Directory and then retrieve all your users and groups. So, you can use the users and groups to put automation inside the application. When you have new hires, you can automate the group security and group attribution. It is very good in terms of performance. Its performance is almost 100%. Once, it took less than two minutes to back up and run an instance. It has very good reliability."

"It has helped in tracking hardware and software and reducing overall costs."

"We were previously using spreadsheets to keep track of everything. ServiceNow CMDB has enabled us to consolidate all this information into one place, which helps with audits and reporting. It also improves visibility."

"We like that this solution allows us to easily track the relationship between our CI and the IT asset module, for troubleshooting purposes, or to check the impact of an incident site."

"The most valuable feature of ServiceNow CMDB is that it provides transparency and tracking of CI usage across multiple process owners or service owners."

"The CMDB for us is fed by our discovery tools, and it lets us be able to track the changes that we make to any incidents or escalation points that we have associated with a CI."

"It integrates with so many different things. ServiceNow CMDB assisted us in streamlining multiple processes."

More ServiceNow CMDB pros

Cons

"Every time they make a change, it's not always super smooth, and it's a little quirky with bugs sometimes."

"What we have found is that the solution is not closely tied with the patch management. It is okay with newer ones, like Windows 10 machines; it gives the correct patch. But for Windows 7 or Windows Server 2008, it does not give us the correct patch so we have to manually identify the patches. This is a major problem."

"From the application security perspective, Qualys has a way to go."

"Sometimes we face a problem with accessing the tool and not getting an expected result. From a technology point of view, they need to look into this."

"One of the biggest issues from the clients' perspective is that all Qualys computing is on the cloud."

"I am not happy with the technical support because I had a very bad experience with them."

"It would be nice to have an all-in-one solution that was automated and could handle the scanning and reports as well as the patching and updating."

"I do not like that all of the data is stored on the cloud."

More Qualys VMDR cons

"The initial setup can be very bad if the roadmap is not set up properly. You need a specialist to help you set up the roadmap."

"Integration is complicated and requires advance scripting and customization to complete it. It would be good to have the ability to customize the UI."

"There are areas that could be improved, but that's a longer discussion. It all depends on what you are looking to do with it and then it becomes an issue of how do you configure the CMDB accordingly."

"There are some gaps in the technologies that can be solved. Operational technology isn't quite 100% there yet, but I hear it is on the roadmap. I would also like it to be cheaper."

"If you have multiple tools that are going to ingest data into the CMDB, you need to be careful of what rules we write to ensure that they fall in place."

"In general, the pain points are related to ServiceNow. There is a lack of development. ServiceNow is not a true configuration management tool."

"Definitely, the price needs to be lower because there are clients that I work with who cannot afford ServiceNow. I have to end up proposing alternate solutions to fit their budget."

"The solution is scalable, however, there is some room for improvement regarding the vCenter and the Virtual Machine Center, for which we are actually struggling right now."

More ServiceNow CMDB cons

Pricing and Cost Advice

"The pricing and licensing for Qualys could be improved."

"The pricing is very competitive."

"There is a license for the use of this solution. We pay annually instead of monthly to receive a better discount on the price."

"Qualys is a pay-as-you-go model, so there's flexibility to the pricing."

"Qualys Virtual Scanner Appliance isn't expensive right now. But the price for their product bundles could be better."

"The tool's pricing is expensive and I would rate the pricing a seven out of ten."

"The solution is costly."

"We do see over $100,000 in terms of price, for mid-size programs. You likely will pay more than $100,000 without any discount. It is a bit pricey."

More Qualys VMDR pricing and cost advice

"The product is pricey."

"It is really expensive. I don't know actually how much it costs, but in 2016, when a client decided to move from an old solution to ServiceNow and had to choose a supplier for ServiceNow, I had heard that it could cost $10 per hour, which is really expensive. I am not aware of any additional fees to the standard licensing fees. There is no standard ServiceNow solution. When a company wants to acquire ServiceNow, they already know which module they will choose. In a basic package, you would have Service Catalog, Incident Management, and Change Management. These modules are usually required in an IT company."

"In comparison to the cost of other solutions, you get value for your money with ServiceNow CMDB. It could definitely be cheaper though."

"It is always fluctuating. It seems to change every six months. Every time they come out with a new iteration, it changes. It is pretty complicated, and they should improve it."

"The market sees ServiceNow as the Ferrari in terms of pricing. It's at the very top, and its cost is very, very high."

"The product price falls on the higher side of the spectrum."

"I would like it to be cheaper. If you've got a large environment, it can get quite expensive quite quickly. You still get a return on investment, but everybody has a tight budget. In terms of licensing, everything is pretty much known upfront. Being SaaS-based, there are no real additional gotchas that we came across."

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Top Industries

By visitors reading reviews

Financial Services Firm

16%

Manufacturing Company

Computer Software Company

Government

Financial Services Firm

15%

Manufacturing Company

10%

Government

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	20
Midsize Enterprise	12
Large Enterprise	70

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	3
Large Enterprise	23

Questions from the Community

What is your experience regarding pricing and costs for Qualys VMDR?

My experience with pricing, setup cost, and licensing shows that we can consider both time and money saved.

See all answers

What needs improvement with Qualys VMDR?

See all answers

What advice do you have for others considering Qualys VMDR?

I have some understanding about PeerSpot, and I have visited the website. PeerSpot is similar to TrustRadius. It takes reviews from customers or end users who are using the tools and technologies i...

See all answers

What needs improvement with ServiceNow CMDB?

I believe that related to the solutions in the Now Assist platform, we can put more autonomy on that. Some reconciliation can be automated. AI Assist is the current improvement now. I don't have an...

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What is your primary use case for ServiceNow CMDB?

I primarily work with ITSM, HR, SPM, AI, Now Assist, CMDB, and CSDM modules, covering almost all of these areas. I use the integration with ServiceNow CMDB with all the processes that we have imple...

See all answers

What advice do you have for others considering ServiceNow CMDB?

I help customers evaluate their CMDB health. We use the CMDB health to make that analysis, to see the relationships, what is missing with the processes they have, and any mis-ownership issues. So, ...

See all answers

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Product Reports

Buyer's Guide

Qualys VMDR

June 2026

Download Qualys VMDR product report

Buyer's Guide

ServiceNow CMDB

May 2026

Download ServiceNow CMDB product report

Also Known As

Qualys VM, QualysGuard VM, Qualys Asset Inventory, Qualys Container Security

No data available

Overview

Qualys VMDR is a comprehensive cybersecurity tool offering vulnerability management, patch management, and continuous monitoring with real-time asset discovery. It delivers scalable, cloud-based solutions that enhance security operations without additional infrastructure.

Qualys VMDR provides a robust platform for enterprise security, integrating vulnerability management, compliance, and asset inventory for full visibility across cloud and on-premises environments. It features a comprehensive dashboard with threat intelligence-driven prioritization and remediation capabilities. Users benefit from accurate assessments via agent-based scanning and appreciate the intuitive, customizable scanning and reporting interface. However, there's room for improvement in false positive reduction, UI simplification, and integration capabilities, along with enhancements in asset management for large-scale deployments and the vulnerability database. Enhancing technical support speed, patch management, compliance standards, and inter-module navigation would further enrich user experience.

What are the key features of Qualys VMDR?

Vulnerability Management: Identifies and manages security vulnerabilities across environments.
Patch Management: Ensures systems are updated with the latest patches.
Continuous Monitoring: Offers real-time insights into security posture.
Asset Discovery: Provides up-to-date asset inventory and visibility.
Threat Intelligence: Enhances prioritization and remediation processes.
Customizable Dashboard: Facilitates easier scanning and reporting through an intuitive interface.

What benefits can users expect when evaluating Qualys VMDR?

Scalability: Cloud-based deployment offers easy, cost-effective expansion.
Accurate Assessment: Agent-based scanning keeps security data current.
Enhanced Security Operations: Comprehensive features streamline vulnerability management.
Advanced Reporting: Facilitates detailed insights for better security decision-making.

Qualys VMDR is widely used in industries needing stringent security and compliance measures, offering comprehensive vulnerability and compliance management. It is deployed to secure web applications, servers, and crucial assets, supporting a wide range of sectors by ensuring policy adherence and vulnerability tracking through its powerful cloud platform.

Qualys

ServiceNow CMDB offers a user-friendly interface with customizable features, seamless integration, reliable performance, detailed discovery tools, and robust data governance. It is essential for effective asset management and IT service optimization.

ServiceNow CMDB serves as a central management facility for configuration items supporting processes like incident, change, and asset management. It provides scalable tracking of IT hardware assets, integrates discovery, and manages relationships among configuration items to enhance infrastructure and service visualization. With strong data governance, automation capabilities, and integration with business modules, it supports cloud and on-premises environments effectively.

What are the most important features of ServiceNow CMDB?

User-Friendly Interface: Customizable and easy-to-navigate, allowing for efficient management.
Seamless Integration: Interfaces with Microsoft Active Directory and business tools effortlessly.
Automation Capabilities: Automates processes to enhance operational efficiency.
Reliability: Offers consistent performance and detailed discovery tools.
Data Governance: Strong regulatory compliance and data management.

What key benefits or ROI should users expect?

Asset Tracking: Centralized asset management with scalable solutions.
IT Service Management: Enhanced project and service portfolio management.
Centralization: Consolidates configuration data for improved decision-making.
Scalability: Adapts to growing business needs and large data sets.

ServiceNow CMDB is implemented across multiple industries to manage complex IT infrastructures. In finance, it supports asset tracking and compliance. Healthcare uses it for critical configuration management and reliable discovery. Tech companies benefit from its integration capabilities and process automation to maintain competitive edge.

ServiceNow

Sample Customers

Agrokor Group, American Specialty Health, American State Bank, Arval, Life:), Axway, Bank of the West, Blueport Commerce, BSkyB, Brinks, CaixaBank, Cartagena, Catholic Health System, CEC Bank, Cegedim, CIGNA, Clickability, Colby-Sawyer College, Commercial Bank of Dubai, University of Utah, eBay Inc., ING Singapore, National Theatre, OTP Bank, Sodexo, WebEx

Wayfair, Siemens, Allianz, Experian, Vitas Healthcare

Buyer's Guide

Qualys VMDR vs. ServiceNow CMDB

June 2026

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