Qualys VMDR vs ServiceNow CMDB comparison

Qualys and ServiceNow are both solutions in the Configuration Management Databases category. Qualys is ranked #3 with an average rating of 8.6, while ServiceNow is ranked #1 with an average rating of 8.5. Qualys holds a 7.2% mindshare in CMD, compared to ServiceNow’s 22.8% mindshare. Additionally, 94% of Qualys users are willing to recommend the solution, compared to 100% of ServiceNow users who would recommend it.

Qualys VMDR

Read 96 Qualys VMDR reviews

15,192 Views
152 Comparison Views

94% willing to recommend

ServiceNow CMDB

Read 34 ServiceNow CMDB reviews

1,875 Views
1,875 Comparison Views

100% willing to recommend

Qualys VMDR

ServiceNow CMDB

Comparison Buyer's Guide

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Executive SummaryUpdated on Jan 25, 2026

Qualys VMDR and ServiceNow CMDB are prominent in vulnerability management and asset management categories. Qualys VMDR dominates with advanced monitoring features, while ServiceNow CMDB shines in integration.

Features: Qualys VMDR is renowned for its cloud-based operations, continuous monitoring, and comprehensive asset management. It also excels in policy compliance and extensive reporting capabilities. ServiceNow CMDB's strengths include seamless integration capabilities, flexible asset management lifecycles, and strong configuration management support.

Room for Improvement: Qualys VMDR could benefit from enhanced reporting, reduced false positives, and improved third-party integration. Its reliance on cloud services can be costly for smaller firms. ServiceNow CMDB faces challenges with complex integration requirements, expensive licensing for smaller companies, and complex customization processes that affect usability.

Ease of Deployment and Customer Service: Qualys VMDR operates across various cloud environments with noted scalability and customer support response time challenges. ServiceNow CMDB benefits from high customer service ratings but high pricing may limit use for smaller organizations. Both offer strong technical support, though Qualys VMDR has reported sporadic delays.

Pricing and ROI: Qualys VMDR is seen as costlier than competitors due to additional features and deployment scale but offers substantial ROI through improved security risk management. ServiceNow CMDB is even more expensive, especially for larger enterprises, yet provides good ROI by enhancing ITIL process adherence and management efficiencies. Smaller firms may find the cost prohibitive without scaling benefits.

To learn more, read our detailed Qualys VMDR vs. ServiceNow CMDB Report (Updated: April 2026).

Buyer's Guide

Qualys VMDR vs. ServiceNow CMDB

April 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Qualys VMDR

Ranking in Configuration Management Databases

3rd

Average Rating

8.4

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

IT Asset Management (3rd), Vulnerability Management (3rd), Container Security (9th), Risk-Based Vulnerability Management (1st)

ServiceNow CMDB

Ranking in Configuration Management Databases

1st

Average Rating

8.6

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of May 2026, in the Configuration Management Databases category, the mindshare of Qualys VMDR is 7.2%, up from 4.5% compared to the previous year. The mindshare of ServiceNow CMDB is 22.8%, down from 35.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Configuration Management Databases Mindshare Distribution
Product	Mindshare (%)
ServiceNow CMDB	22.8%
Qualys VMDR	7.2%
Other	70.0%

Configuration Management Databases

Featured Reviews

Vaibhav Ghule

Soc Lead & Edr Administration at Persistent Systems

Continuous risk-based monitoring has strengthened incident response and vulnerability prioritization

I haven't explored Qualys VMDR's vulnerability lifecycle automation yet. One of my analysts mentioned that queries lack grouping operators in Qualys VMDR. From my experience, I would appreciate improvements in the query options in Qualys VMDR, specifically in the query-building process where I would need more features and operators. Additionally, we have been facing issues with Qualys on the cloud level. We cannot download the configuration profile from the cloud agent, and it is showing a pending action for download. During 2025, we noticed outages of Qualys a couple of times. I want to mention that there is an issue with receiving timely RCA deliveries. While this is not necessarily about the tool, it relates to support. The support has not been very responsive, and we are receiving RCAs a little delayed whenever we raise support cases or communicate with the TAMs. Additionally, the UI has a slight latency, which I and my team have experienced. They have also reported this latency issue when navigating through different pages.

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reviewer2782440

ServiceNow Consultant at a consultancy with 11-50 employees

Automation features and integrated service mapping have streamlined incident and change management processes

There is probably room for improvement in ServiceNow CMDB. I'm so immersed in projects and solving direct customer issues that I don't think too much about potential improvements. Maintaining an accurate and up-to-date ServiceNow CMDB can be challenging due to incoming data from various sources, but ServiceNow has been developing small AI components to help with data discrepancies and deduplication recently. They have also improved integrations with other tools, providing many out-of-the-box integrations to different monitoring tools and CMDBs, which previously required coding experience for custom integrations. They are moving towards a more low-code or no-code approach, which is part of their goal as a company.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"This solution has provided information about existing vulnerabilities, and helped with quick remediation in case of global malware attacks."

"Tech support is helpful."

"We can now perform vulnerability scans with WAF integration, and the WAF has improved the vulnerability identification and reports to the SOC and CSO."

"Using the policy compliance module allowed this to be automated and saved time as well as generated more complete coverage of assets leading to greater assurance."

"The most valuable feature is the connection of threat intelligence information with identified vulnerabilities, which means you can prioritize vulnerabilities according to actual attacks."

"The solution shows us classic categories, including high, medium, and low risks. It also shows critical items, and that gives us the advantage of prioritizing things."

"The process of defining and discovering scans is organized efficiently."

"It's worth it, really, when you see the complete picture and see all the factors."

More Qualys VMDR pros

"The way the CSDM model we have implemented works is great, as they provide good structure and offer excellent services right out of the box without the need to configure it."

"It has provided the ROI."

"I've realized that if you have a good full-fledged CMDB, being involved in understanding what causes problems is not very difficult."

"We chose ServiceNow because it has more functionalities. It takes at least one week to be trained on ServiceNow, and it is easy to learn."

"At the same time, ServiceNow does everything we want to do and has room for growth."

"It has helped in tracking hardware and software and reducing overall costs."

"The most valuable feature of ServiceNow is the user interface because you can customize or configure it directly from the user interface by using the mouse. It is easy to use even for non-IT people. You can also directly plug your ServiceNow instance within your Microsoft Active Directory and then retrieve all your users and groups. So, you can use the users and groups to put automation inside the application. When you have new hires, you can automate the group security and group attribution. It is very good in terms of performance. Its performance is almost 100%. Once, it took less than two minutes to back up and run an instance. It has very good reliability."

"The support of the whole infrastructure is one of the main features that makes ServiceNow CMDB suitable for every type of company."

More ServiceNow CMDB pros

Cons

"Its integration with ServiceNow and other similar products is complicated and can be improved."

"I would like to see this solution simplified to work more easily in a multi-cloud environment."

"The ability to manage user accounts and give rights to the operator to know about abnormalities of applications is something that needs improvement."

"What we have found is that the solution is not closely tied with the patch management. It is okay with newer ones, like Windows 10 machines; it gives the correct patch, but for Windows 7 or Windows Server 2008, it does not give us the correct patch so we have to manually identify the patches."

"Sometimes the scanning can get overwhelmed and start to drag when a lot of users are trying to scan at once."

"Qualys VM's scanner doesn't pick up every vulnerability, so we have to use multiple scanners to cover that gap."

"The reporting and dashboards could improve in Qualys VM. However, they have improved since the previous versions."

"In terms of improvement for the web application console, in the older version, things were more segregated and presented in a brief format."

More Qualys VMDR cons

"Because I'm an SME, the most important thing is the technical help that I can get, so better, more useful technical support would be good."

"It depends on the implementation, but the out-of-the-box product tends to be fixed on the support people. From a linear standpoint, I would like to see a certain number of fields on a table and a related list to describe the support personnel."

"There are areas that could be improved, but that's a longer discussion."

"I'm still learning about CMDB's capabilities, so I haven't seen anything that I want added yet."

"Integration is complicated and requires advance scripting and customization to complete it. It would be good to have the ability to customize the UI."

"The initial setup can be very bad if the roadmap is not set up properly."

"In general, the pain points are related to ServiceNow. There is a lack of development. ServiceNow is not a true configuration management tool."

More ServiceNow CMDB cons

Pricing and Cost Advice

"Qualys VM is quite expensive. It's a subscription-based license, and it's yearly. Right now, it's open for me, and I don't have any limitations or caps on the licenses. They are seeing if the product is viable for 4500 users. I can add as much as I want, and at the end of the subscription, they'll let me know how many licenses were actually used and bill me accordingly. On a scale from one to five, I would give their pricing a three. It's still expensive."

"The price is very reasonable."

"Qualys Virtual Scanner Appliance isn't expensive right now. But the price for their product bundles could be better."

"They have recently changed the pricing model, which is now better than it was before."

"Qualys VM is reasonably priced."

"There is a license for the use of this solution. We pay annually instead of monthly to receive a better discount on the price."

"Qualys VM is better suited for medium to large companies because the price can be too much for smaller customers."

"I used to work there, so I never paid for the product. As an employee, we get a lifetime license for personal use, and that's what I'm using. It is a comprehensive platform, so there is a lot more to it. There could be other solutions that are probably a little bit cheaper, but it depends on what people need. Different people have different needs. It offers many things on the same platform. If you add all the things up, it should be cheaper, but I have not done any analysis specifically."

More Qualys VMDR pricing and cost advice

"The product is pricey."

"It is really expensive. I don't know actually how much it costs, but in 2016, when a client decided to move from an old solution to ServiceNow and had to choose a supplier for ServiceNow, I had heard that it could cost $10 per hour, which is really expensive. I am not aware of any additional fees to the standard licensing fees. There is no standard ServiceNow solution. When a company wants to acquire ServiceNow, they already know which module they will choose. In a basic package, you would have Service Catalog, Incident Management, and Change Management. These modules are usually required in an IT company."

"The product price falls on the higher side of the spectrum."

"The market sees ServiceNow as the Ferrari in terms of pricing. It's at the very top, and its cost is very, very high."

"In comparison to the cost of other solutions, you get value for your money with ServiceNow CMDB. It could definitely be cheaper though."

"I would like it to be cheaper. If you've got a large environment, it can get quite expensive quite quickly. You still get a return on investment, but everybody has a tight budget. In terms of licensing, everything is pretty much known upfront. Being SaaS-based, there are no real additional gotchas that we came across."

"It is always fluctuating. It seems to change every six months. Every time they come out with a new iteration, it changes. It is pretty complicated, and they should improve it."

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Top Industries

By visitors reading reviews

Financial Services Firm

15%

Computer Software Company

Manufacturing Company

Government

Financial Services Firm

16%

Manufacturing Company

10%

Government

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	20
Midsize Enterprise	12
Large Enterprise	70

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	3
Large Enterprise	22

Questions from the Community

What do you like most about Qualys VMDR?

I like that we have many scanners and channels that don't overload. It helps us scan and track easily. Also, the tagging system is good for tagging. We can still use QualysAgent task ID tools even ...

See all answers

What is your experience regarding pricing and costs for Qualys VMDR?

My experience with pricing, setup cost, and licensing shows that we can consider both time and money saved.

See all answers

What needs improvement with Qualys VMDR?

See all answers

What needs improvement with ServiceNow CMDB?

I believe that related to the solutions in the Now Assist platform, we can put more autonomy on that. Some reconciliation can be automated. AI Assist is the current improvement now. I don't have an...

See all answers

What is your primary use case for ServiceNow CMDB?

I primarily work with ITSM, HR, SPM, AI, Now Assist, CMDB, and CSDM modules, covering almost all of these areas. I use the integration with ServiceNow CMDB with all the processes that we have imple...

See all answers

What advice do you have for others considering ServiceNow CMDB?

I help customers evaluate their CMDB health. We use the CMDB health to make that analysis, to see the relationships, what is missing with the processes they have, and any mis-ownership issues. So, ...

See all answers

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Product Reports

Buyer's Guide

Qualys VMDR

April 2026

Download Qualys VMDR product report

Buyer's Guide

ServiceNow CMDB

April 2026

Download ServiceNow CMDB product report

Also Known As

Qualys VM, QualysGuard VM, Qualys Asset Inventory, Qualys Container Security

No data available

Overview

Qualys VMDR is a comprehensive cybersecurity tool offering vulnerability management, patch management, and continuous monitoring with real-time asset discovery. It delivers scalable, cloud-based solutions that enhance security operations without additional infrastructure.

Qualys VMDR provides a robust platform for enterprise security, integrating vulnerability management, compliance, and asset inventory for full visibility across cloud and on-premises environments. It features a comprehensive dashboard with threat intelligence-driven prioritization and remediation capabilities. Users benefit from accurate assessments via agent-based scanning and appreciate the intuitive, customizable scanning and reporting interface. However, there's room for improvement in false positive reduction, UI simplification, and integration capabilities, along with enhancements in asset management for large-scale deployments and the vulnerability database. Enhancing technical support speed, patch management, compliance standards, and inter-module navigation would further enrich user experience.

What are the key features of Qualys VMDR?

Vulnerability Management: Identifies and manages security vulnerabilities across environments.
Patch Management: Ensures systems are updated with the latest patches.
Continuous Monitoring: Offers real-time insights into security posture.
Asset Discovery: Provides up-to-date asset inventory and visibility.
Threat Intelligence: Enhances prioritization and remediation processes.
Customizable Dashboard: Facilitates easier scanning and reporting through an intuitive interface.

What benefits can users expect when evaluating Qualys VMDR?

Scalability: Cloud-based deployment offers easy, cost-effective expansion.
Accurate Assessment: Agent-based scanning keeps security data current.
Enhanced Security Operations: Comprehensive features streamline vulnerability management.
Advanced Reporting: Facilitates detailed insights for better security decision-making.

Qualys VMDR is widely used in industries needing stringent security and compliance measures, offering comprehensive vulnerability and compliance management. It is deployed to secure web applications, servers, and crucial assets, supporting a wide range of sectors by ensuring policy adherence and vulnerability tracking through its powerful cloud platform.

Qualys

ServiceNow CMDB offers a user-friendly interface with customizable features, seamless integration, reliable performance, detailed discovery tools, and robust data governance. It is essential for effective asset management and IT service optimization.

ServiceNow CMDB serves as a central management facility for configuration items supporting processes like incident, change, and asset management. It provides scalable tracking of IT hardware assets, integrates discovery, and manages relationships among configuration items to enhance infrastructure and service visualization. With strong data governance, automation capabilities, and integration with business modules, it supports cloud and on-premises environments effectively.

What are the most important features of ServiceNow CMDB?

User-Friendly Interface: Customizable and easy-to-navigate, allowing for efficient management.
Seamless Integration: Interfaces with Microsoft Active Directory and business tools effortlessly.
Automation Capabilities: Automates processes to enhance operational efficiency.
Reliability: Offers consistent performance and detailed discovery tools.
Data Governance: Strong regulatory compliance and data management.

What key benefits or ROI should users expect?

Asset Tracking: Centralized asset management with scalable solutions.
IT Service Management: Enhanced project and service portfolio management.
Centralization: Consolidates configuration data for improved decision-making.
Scalability: Adapts to growing business needs and large data sets.

ServiceNow CMDB is implemented across multiple industries to manage complex IT infrastructures. In finance, it supports asset tracking and compliance. Healthcare uses it for critical configuration management and reliable discovery. Tech companies benefit from its integration capabilities and process automation to maintain competitive edge.

ServiceNow

Sample Customers

Agrokor Group, American Specialty Health, American State Bank, Arval, Life:), Axway, Bank of the West, Blueport Commerce, BSkyB, Brinks, CaixaBank, Cartagena, Catholic Health System, CEC Bank, Cegedim, CIGNA, Clickability, Colby-Sawyer College, Commercial Bank of Dubai, University of Utah, eBay Inc., ING Singapore, National Theatre, OTP Bank, Sodexo, WebEx

Wayfair, Siemens, Allianz, Experian, Vitas Healthcare

Buyer's Guide

Qualys VMDR vs. ServiceNow CMDB

April 2026

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