Qualys VMDR vs ServiceNow CMDB comparison

Qualys and ServiceNow are both solutions in the Configuration Management Databases category. Qualys is ranked #3 with an average rating of 8.6, while ServiceNow is ranked #1 with an average rating of 8.5. Qualys holds a 7.7% mindshare in CMD, compared to ServiceNow’s 21.6% mindshare. Additionally, 94% of Qualys users are willing to recommend the solution, compared to 100% of ServiceNow users who would recommend it.

Qualys VMDR

Read 96 Qualys VMDR reviews

16,306 Views
326 Comparison Views

94% willing to recommend

ServiceNow CMDB

Read 34 ServiceNow CMDB reviews

1,948 Views
1,948 Comparison Views

100% willing to recommend

Qualys VMDR

ServiceNow CMDB

Comparison Buyer's Guide

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Executive SummaryUpdated on Jun 3, 2026

Qualys VMDR and ServiceNow CMDB compete in vulnerability management and asset management. Qualys VMDR stands out with its efficient vulnerability tracking and management, while ServiceNow CMDB is favored for its extensive integrations in asset management.

Features: Qualys VMDR provides efficient vulnerability detection, patch management, and seamless policy compliance. It excels with built-in threat intelligence and unified cloud security posture. ServiceNow CMDB offers robust integration capabilities, detailed asset tracking, and extensive configuration management, beneficial for large IT environments.

Room for Improvement: Qualys VMDR could benefit from reducing false positives, enhancing report generation, and simplifying asset tagging. Users also suggest integrating AI for deeper insights. ServiceNow CMDB users seek improved customization options, a more intuitive setup process, and enhanced tool integrations.

Ease of Deployment and Customer Service: Qualys VMDR is praised for its ease of deployment across various environments, though it encounters occasional support delays. ServiceNow CMDB, while complex, provides thorough technical assistance and shares deployment capabilities but has a steeper learning curve.

Pricing and ROI: Qualys VMDR is seen as costly yet valuable for its feature set, offering strong ROI by reducing vulnerabilities. ServiceNow CMDB's pricing is high, especially for mid-sized organizations. Users note its extensive capabilities provide significant ROI in complex setups despite cost concerns.

To learn more, read our detailed Qualys VMDR vs. ServiceNow CMDB Report (Updated: June 2026).

Buyer's Guide

Qualys VMDR vs. ServiceNow CMDB

June 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Qualys VMDR

Ranking in Configuration Management Databases

3rd

Average Rating

8.4

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

IT Asset Management (3rd), Vulnerability Management (3rd), Container Security (9th), Risk-Based Vulnerability Management (1st)

ServiceNow CMDB

Ranking in Configuration Management Databases

1st

Average Rating

8.6

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of June 2026, in the Configuration Management Databases category, the mindshare of Qualys VMDR is 7.7%, up from 4.3% compared to the previous year. The mindshare of ServiceNow CMDB is 21.6%, down from 35.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Configuration Management Databases Mindshare Distribution
Product	Mindshare (%)
ServiceNow CMDB	21.6%
Qualys VMDR	7.7%
Other	70.7%

Configuration Management Databases

Featured Reviews

Vaibhav Ghule

Soc Lead & Edr Administration at Persistent Systems

Continuous risk-based monitoring has strengthened incident response and vulnerability prioritization

I haven't explored Qualys VMDR's vulnerability lifecycle automation yet. One of my analysts mentioned that queries lack grouping operators in Qualys VMDR. From my experience, I would appreciate improvements in the query options in Qualys VMDR, specifically in the query-building process where I would need more features and operators. Additionally, we have been facing issues with Qualys on the cloud level. We cannot download the configuration profile from the cloud agent, and it is showing a pending action for download. During 2025, we noticed outages of Qualys a couple of times. I want to mention that there is an issue with receiving timely RCA deliveries. While this is not necessarily about the tool, it relates to support. The support has not been very responsive, and we are receiving RCAs a little delayed whenever we raise support cases or communicate with the TAMs. Additionally, the UI has a slight latency, which I and my team have experienced. They have also reported this latency issue when navigating through different pages.

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reviewer2782440

ServiceNow Consultant at a consultancy with 11-50 employees

Automation features and integrated service mapping have streamlined incident and change management processes

There is probably room for improvement in ServiceNow CMDB. I'm so immersed in projects and solving direct customer issues that I don't think too much about potential improvements. Maintaining an accurate and up-to-date ServiceNow CMDB can be challenging due to incoming data from various sources, but ServiceNow has been developing small AI components to help with data discrepancies and deduplication recently. They have also improved integrations with other tools, providing many out-of-the-box integrations to different monitoring tools and CMDBs, which previously required coding experience for custom integrations. They are moving towards a more low-code or no-code approach, which is part of their goal as a company.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Authenticated scans provide different options, including those using or not using the FactSet and adding option profiles."

"Qualys VM's most valuable feature is automatic detection."

"Use it. It is a great product."

"The solution shows us classic categories, including high, medium, and low risks. It also shows critical items, and that gives us the advantage of prioritizing things."

"I find most valuable to achieve a channel system and we can also use it to track when we actually close the ticketing of the sites, and in addition, it is quite easy to implement."

"This solution has provided information about existing vulnerabilities, and helped with quick remediation in case of global malware attacks."

"The customer service level is very high."

"The initial setup was good. We didn't have any problems with it."

More Qualys VMDR pros

"It has provided the ROI."

"ServiceNow CMDB includes various automation features, and I'm quite satisfied with how they work."

"Their support is very good and strong."

"It integrates with so many different things. ServiceNow CMDB assisted us in streamlining multiple processes."

"One important element is automation. We can back up and manage multiple configurations. It also enables password self-service."

"At the same time, ServiceNow does everything we want to do and has room for growth."

"ServiceNow CMDB is just something that you could track everything on."

"I've realized that if you have a good full-fledged CMDB, being involved in understanding what causes problems is not very difficult."

More ServiceNow CMDB pros

Cons

"Qualys doesn't have its own tool to deploy the agents all at once, so we need to use third-party tools such as BigFix or something else to deploy the agents, which is my main concern and should be fixed by the Qualys team."

"Solution for fixing problems need to be better documented, such as in a step by step way."

"They have integrated with other third parties, but it is still not viable."

"They're still evolving their platform in terms of reporting capabilities."

"I can't say as I have worked mostly on its vulnerability management module."

"The feature where the solutions to issues are mentioned in the reports could be improved."

"Qualys VM's scanner doesn't pick up every vulnerability, so we have to use multiple scanners to cover that gap."

"The IoT scan is not great and we would like to see some improvements to it."

More Qualys VMDR cons

"I would like to see them partner with some key scanning technology companies to give them a real end-to-end offering."

"You need to perform additional planning because their recommendation is not to add columns to the core tables."

"Pricing is all over the place. That is one of the comments I can make regarding pricing."

"While ServiceNow CMDB is flexible and comprehensive, it's also difficult to implement and requires a lot of customization. In order to fully leverage ServiceNow CMDB, you need ServiceNow Discovery and some other ServiceNow solutions. It's expensive to purchase all of these. We're negotiating with ServiceNow, but we're thinking about replacing it with another CMDB solution."

"In general, the pain points are related to ServiceNow. There is a lack of development. ServiceNow is not a true configuration management tool."

"If you select any CI, the associated applications with that CI should also be made available for users since, currently, the tool lacks such a feature."

"Now with Moveworks, which is a new solution for ServiceNow, the UI integration with that makes it difficult to put more improvements on that and see other future enhancements."

"There are areas that could be improved, but that's a longer discussion. It all depends on what you are looking to do with it and then it becomes an issue of how do you configure the CMDB accordingly."

More ServiceNow CMDB cons

Pricing and Cost Advice

"It's very expensive, especially if you want to use multiple modules of Qualys."

"Usually every implementation is different and the quote is in function of number of assets."

"The pricing is very competitive."

"Qualys VM is reasonably priced."

"We have an annual contract for Qualys VMDR. I believe it's for either two years or five years."

"There is a license for the use of this solution. We pay annually instead of monthly to receive a better discount on the price."

"We do see over $100,000 in terms of price, for mid-size programs. You likely will pay more than $100,000 without any discount. It is a bit pricey."

"The solution is costly."

More Qualys VMDR pricing and cost advice

"The product is pricey."

"In comparison to the cost of other solutions, you get value for your money with ServiceNow CMDB. It could definitely be cheaper though."

"I would like it to be cheaper. If you've got a large environment, it can get quite expensive quite quickly. You still get a return on investment, but everybody has a tight budget. In terms of licensing, everything is pretty much known upfront. Being SaaS-based, there are no real additional gotchas that we came across."

"The market sees ServiceNow as the Ferrari in terms of pricing. It's at the very top, and its cost is very, very high."

"It is always fluctuating. It seems to change every six months. Every time they come out with a new iteration, it changes. It is pretty complicated, and they should improve it."

"It is really expensive. I don't know actually how much it costs, but in 2016, when a client decided to move from an old solution to ServiceNow and had to choose a supplier for ServiceNow, I had heard that it could cost $10 per hour, which is really expensive. I am not aware of any additional fees to the standard licensing fees. There is no standard ServiceNow solution. When a company wants to acquire ServiceNow, they already know which module they will choose. In a basic package, you would have Service Catalog, Incident Management, and Change Management. These modules are usually required in an IT company."

"The product price falls on the higher side of the spectrum."

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Top Industries

By visitors reading reviews

Financial Services Firm

16%

Manufacturing Company

Computer Software Company

Government

Financial Services Firm

15%

Manufacturing Company

10%

Government

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	20
Midsize Enterprise	12
Large Enterprise	70

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	3
Large Enterprise	23

Questions from the Community

What is your experience regarding pricing and costs for Qualys VMDR?

My experience with pricing, setup cost, and licensing shows that we can consider both time and money saved.

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What needs improvement with Qualys VMDR?

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What advice do you have for others considering Qualys VMDR?

I have some understanding about PeerSpot, and I have visited the website. PeerSpot is similar to TrustRadius. It takes reviews from customers or end users who are using the tools and technologies i...

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What needs improvement with ServiceNow CMDB?

I believe that related to the solutions in the Now Assist platform, we can put more autonomy on that. Some reconciliation can be automated. AI Assist is the current improvement now. I don't have an...

See all answers

What is your primary use case for ServiceNow CMDB?

I primarily work with ITSM, HR, SPM, AI, Now Assist, CMDB, and CSDM modules, covering almost all of these areas. I use the integration with ServiceNow CMDB with all the processes that we have imple...

See all answers

What advice do you have for others considering ServiceNow CMDB?

I help customers evaluate their CMDB health. We use the CMDB health to make that analysis, to see the relationships, what is missing with the processes they have, and any mis-ownership issues. So, ...

See all answers

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Product Reports

Buyer's Guide

Qualys VMDR

June 2026

Download Qualys VMDR product report

Buyer's Guide

ServiceNow CMDB

May 2026

Download ServiceNow CMDB product report

Also Known As

Qualys VM, QualysGuard VM, Qualys Asset Inventory, Qualys Container Security

No data available

Overview

Qualys VMDR is a comprehensive cybersecurity tool offering vulnerability management, patch management, and continuous monitoring with real-time asset discovery. It delivers scalable, cloud-based solutions that enhance security operations without additional infrastructure.

Qualys VMDR provides a robust platform for enterprise security, integrating vulnerability management, compliance, and asset inventory for full visibility across cloud and on-premises environments. It features a comprehensive dashboard with threat intelligence-driven prioritization and remediation capabilities. Users benefit from accurate assessments via agent-based scanning and appreciate the intuitive, customizable scanning and reporting interface. However, there's room for improvement in false positive reduction, UI simplification, and integration capabilities, along with enhancements in asset management for large-scale deployments and the vulnerability database. Enhancing technical support speed, patch management, compliance standards, and inter-module navigation would further enrich user experience.

What are the key features of Qualys VMDR?

Vulnerability Management: Identifies and manages security vulnerabilities across environments.
Patch Management: Ensures systems are updated with the latest patches.
Continuous Monitoring: Offers real-time insights into security posture.
Asset Discovery: Provides up-to-date asset inventory and visibility.
Threat Intelligence: Enhances prioritization and remediation processes.
Customizable Dashboard: Facilitates easier scanning and reporting through an intuitive interface.

What benefits can users expect when evaluating Qualys VMDR?

Scalability: Cloud-based deployment offers easy, cost-effective expansion.
Accurate Assessment: Agent-based scanning keeps security data current.
Enhanced Security Operations: Comprehensive features streamline vulnerability management.
Advanced Reporting: Facilitates detailed insights for better security decision-making.

Qualys VMDR is widely used in industries needing stringent security and compliance measures, offering comprehensive vulnerability and compliance management. It is deployed to secure web applications, servers, and crucial assets, supporting a wide range of sectors by ensuring policy adherence and vulnerability tracking through its powerful cloud platform.

Qualys

ServiceNow CMDB offers a user-friendly interface with customizable features, seamless integration, reliable performance, detailed discovery tools, and robust data governance. It is essential for effective asset management and IT service optimization.

ServiceNow CMDB serves as a central management facility for configuration items supporting processes like incident, change, and asset management. It provides scalable tracking of IT hardware assets, integrates discovery, and manages relationships among configuration items to enhance infrastructure and service visualization. With strong data governance, automation capabilities, and integration with business modules, it supports cloud and on-premises environments effectively.

What are the most important features of ServiceNow CMDB?

User-Friendly Interface: Customizable and easy-to-navigate, allowing for efficient management.
Seamless Integration: Interfaces with Microsoft Active Directory and business tools effortlessly.
Automation Capabilities: Automates processes to enhance operational efficiency.
Reliability: Offers consistent performance and detailed discovery tools.
Data Governance: Strong regulatory compliance and data management.

What key benefits or ROI should users expect?

Asset Tracking: Centralized asset management with scalable solutions.
IT Service Management: Enhanced project and service portfolio management.
Centralization: Consolidates configuration data for improved decision-making.
Scalability: Adapts to growing business needs and large data sets.

ServiceNow CMDB is implemented across multiple industries to manage complex IT infrastructures. In finance, it supports asset tracking and compliance. Healthcare uses it for critical configuration management and reliable discovery. Tech companies benefit from its integration capabilities and process automation to maintain competitive edge.

ServiceNow

Sample Customers

Agrokor Group, American Specialty Health, American State Bank, Arval, Life:), Axway, Bank of the West, Blueport Commerce, BSkyB, Brinks, CaixaBank, Cartagena, Catholic Health System, CEC Bank, Cegedim, CIGNA, Clickability, Colby-Sawyer College, Commercial Bank of Dubai, University of Utah, eBay Inc., ING Singapore, National Theatre, OTP Bank, Sodexo, WebEx

Wayfair, Siemens, Allianz, Experian, Vitas Healthcare

Buyer's Guide

Qualys VMDR vs. ServiceNow CMDB

June 2026

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