No more typing reviews! Try our Samantha, our new voice AI agent.

Qualys VMDR vs ServiceNow CMDB comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jun 3, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Qualys VMDR
Ranking in Configuration Management Databases
3rd
Average Rating
8.4
Reviews Sentiment
7.0
Number of Reviews
96
Ranking in other categories
IT Asset Management (3rd), Vulnerability Management (3rd), Container Security (9th), Risk-Based Vulnerability Management (1st)
ServiceNow CMDB
Ranking in Configuration Management Databases
1st
Average Rating
8.6
Reviews Sentiment
7.0
Number of Reviews
34
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of June 2026, in the Configuration Management Databases category, the mindshare of Qualys VMDR is 7.7%, up from 4.3% compared to the previous year. The mindshare of ServiceNow CMDB is 21.6%, down from 35.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Configuration Management Databases Mindshare Distribution
ProductMindshare (%)
ServiceNow CMDB21.6%
Qualys VMDR7.7%
Other70.7%
Configuration Management Databases
 

Featured Reviews

Vaibhav Ghule - PeerSpot reviewer
Soc Lead & Edr Administration at Persistent Systems
Continuous risk-based monitoring has strengthened incident response and vulnerability prioritization
I haven't explored Qualys VMDR's vulnerability lifecycle automation yet. One of my analysts mentioned that queries lack grouping operators in Qualys VMDR. From my experience, I would appreciate improvements in the query options in Qualys VMDR, specifically in the query-building process where I would need more features and operators. Additionally, we have been facing issues with Qualys on the cloud level. We cannot download the configuration profile from the cloud agent, and it is showing a pending action for download. During 2025, we noticed outages of Qualys a couple of times. I want to mention that there is an issue with receiving timely RCA deliveries. While this is not necessarily about the tool, it relates to support. The support has not been very responsive, and we are receiving RCAs a little delayed whenever we raise support cases or communicate with the TAMs. Additionally, the UI has a slight latency, which I and my team have experienced. They have also reported this latency issue when navigating through different pages.
reviewer2782440 - PeerSpot reviewer
ServiceNow Consultant at a consultancy with 11-50 employees
Automation features and integrated service mapping have streamlined incident and change management processes
There is probably room for improvement in ServiceNow CMDB. I'm so immersed in projects and solving direct customer issues that I don't think too much about potential improvements. Maintaining an accurate and up-to-date ServiceNow CMDB can be challenging due to incoming data from various sources, but ServiceNow has been developing small AI components to help with data discrepancies and deduplication recently. They have also improved integrations with other tools, providing many out-of-the-box integrations to different monitoring tools and CMDBs, which previously required coding experience for custom integrations. They are moving towards a more low-code or no-code approach, which is part of their goal as a company.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Authenticated scans provide different options, including those using or not using the FactSet and adding option profiles."
"Qualys VM's most valuable feature is automatic detection."
"Use it. It is a great product."
"The solution shows us classic categories, including high, medium, and low risks. It also shows critical items, and that gives us the advantage of prioritizing things."
"I find most valuable to achieve a channel system and we can also use it to track when we actually close the ticketing of the sites, and in addition, it is quite easy to implement."
"This solution has provided information about existing vulnerabilities, and helped with quick remediation in case of global malware attacks."
"The customer service level is very high."
"The initial setup was good. We didn't have any problems with it."
"It has provided the ROI."
"ServiceNow CMDB includes various automation features, and I'm quite satisfied with how they work."
"Their support is very good and strong."
"It integrates with so many different things. ServiceNow CMDB assisted us in streamlining multiple processes."
"One important element is automation. We can back up and manage multiple configurations. It also enables password self-service."
"At the same time, ServiceNow does everything we want to do and has room for growth."
"ServiceNow CMDB is just something that you could track everything on."
"I've realized that if you have a good full-fledged CMDB, being involved in understanding what causes problems is not very difficult."
 

Cons

"Qualys doesn't have its own tool to deploy the agents all at once, so we need to use third-party tools such as BigFix or something else to deploy the agents, which is my main concern and should be fixed by the Qualys team."
"Solution for fixing problems need to be better documented, such as in a step by step way."
"They have integrated with other third parties, but it is still not viable."
"They're still evolving their platform in terms of reporting capabilities."
"I can't say as I have worked mostly on its vulnerability management module."
"The feature where the solutions to issues are mentioned in the reports could be improved."
"Qualys VM's scanner doesn't pick up every vulnerability, so we have to use multiple scanners to cover that gap."
"The IoT scan is not great and we would like to see some improvements to it."
"I would like to see them partner with some key scanning technology companies to give them a real end-to-end offering."
"You need to perform additional planning because their recommendation is not to add columns to the core tables."
"Pricing is all over the place. That is one of the comments I can make regarding pricing."
"While ServiceNow CMDB is flexible and comprehensive, it's also difficult to implement and requires a lot of customization. In order to fully leverage ServiceNow CMDB, you need ServiceNow Discovery and some other ServiceNow solutions. It's expensive to purchase all of these. We're negotiating with ServiceNow, but we're thinking about replacing it with another CMDB solution."
"In general, the pain points are related to ServiceNow. There is a lack of development. ServiceNow is not a true configuration management tool."
"If you select any CI, the associated applications with that CI should also be made available for users since, currently, the tool lacks such a feature."
"Now with Moveworks, which is a new solution for ServiceNow, the UI integration with that makes it difficult to put more improvements on that and see other future enhancements."
"There are areas that could be improved, but that's a longer discussion. It all depends on what you are looking to do with it and then it becomes an issue of how do you configure the CMDB accordingly."
 

Pricing and Cost Advice

"It's very expensive, especially if you want to use multiple modules of Qualys."
"Usually every implementation is different and the quote is in function of number of assets."
"The pricing is very competitive."
"Qualys VM is reasonably priced."
"We have an annual contract for Qualys VMDR. I believe it's for either two years or five years."
"There is a license for the use of this solution. We pay annually instead of monthly to receive a better discount on the price."
"We do see over $100,000 in terms of price, for mid-size programs. You likely will pay more than $100,000 without any discount. It is a bit pricey."
"The solution is costly."
"The product is pricey."
"In comparison to the cost of other solutions, you get value for your money with ServiceNow CMDB. It could definitely be cheaper though."
"I would like it to be cheaper. If you've got a large environment, it can get quite expensive quite quickly. You still get a return on investment, but everybody has a tight budget. In terms of licensing, everything is pretty much known upfront. Being SaaS-based, there are no real additional gotchas that we came across."
"The market sees ServiceNow as the Ferrari in terms of pricing. It's at the very top, and its cost is very, very high."
"It is always fluctuating. It seems to change every six months. Every time they come out with a new iteration, it changes. It is pretty complicated, and they should improve it."
"It is really expensive. I don't know actually how much it costs, but in 2016, when a client decided to move from an old solution to ServiceNow and had to choose a supplier for ServiceNow, I had heard that it could cost $10 per hour, which is really expensive. I am not aware of any additional fees to the standard licensing fees. There is no standard ServiceNow solution. When a company wants to acquire ServiceNow, they already know which module they will choose. In a basic package, you would have Service Catalog, Incident Management, and Change Management. These modules are usually required in an IT company."
"The product price falls on the higher side of the spectrum."
report
Use our free recommendation engine to learn which Configuration Management Databases solutions are best for your needs.
900,747 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
16%
Manufacturing Company
7%
Computer Software Company
7%
Government
6%
Financial Services Firm
15%
Manufacturing Company
10%
Government
8%
Computer Software Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business20
Midsize Enterprise12
Large Enterprise70
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise3
Large Enterprise23
 

Questions from the Community

What is your experience regarding pricing and costs for Qualys VMDR?
My experience with pricing, setup cost, and licensing shows that we can consider both time and money saved.
What needs improvement with Qualys VMDR?
I haven't explored Qualys VMDR's vulnerability lifecycle automation yet. One of my analysts mentioned that queries lack grouping operators in Qualys VMDR. From my experience, I would appreciate imp...
What advice do you have for others considering Qualys VMDR?
I have some understanding about PeerSpot, and I have visited the website. PeerSpot is similar to TrustRadius. It takes reviews from customers or end users who are using the tools and technologies i...
What needs improvement with ServiceNow CMDB?
I believe that related to the solutions in the Now Assist platform, we can put more autonomy on that. Some reconciliation can be automated. AI Assist is the current improvement now. I don't have an...
What is your primary use case for ServiceNow CMDB?
I primarily work with ITSM, HR, SPM, AI, Now Assist, CMDB, and CSDM modules, covering almost all of these areas. I use the integration with ServiceNow CMDB with all the processes that we have imple...
What advice do you have for others considering ServiceNow CMDB?
I help customers evaluate their CMDB health. We use the CMDB health to make that analysis, to see the relationships, what is missing with the processes they have, and any mis-ownership issues. So, ...
 

Also Known As

Qualys VM, QualysGuard VM, Qualys Asset Inventory, Qualys Container Security
No data available
 

Overview

 

Sample Customers

Agrokor Group, American Specialty Health, American State Bank, Arval, Life:), Axway, Bank of the West, Blueport Commerce, BSkyB, Brinks, CaixaBank, Cartagena, Catholic Health System, CEC Bank, Cegedim, CIGNA, Clickability, Colby-Sawyer College, Commercial Bank of Dubai, University of Utah, eBay Inc., ING Singapore, National Theatre, OTP Bank, Sodexo, WebEx
Wayfair, Siemens, Allianz, Experian, Vitas Healthcare
Find out what your peers are saying about Qualys VMDR vs. ServiceNow CMDB and other solutions. Updated: June 2026.
900,747 professionals have used our research since 2012.