Samanage vs Spiceworks comparison

Read 47 Spiceworks reviews

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86% willing to recommend

Samanage

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Executive SummaryUpdated on Dec 1, 2024

Spiceworks and Samanage compete in IT management solutions. Spiceworks seems to have an advantage with robust community support, while Samanage offers extensive features and integration options, making it attractive despite higher costs.

Features: Spiceworks offers comprehensive help desk and inventory tools, extensive plugin support, and strong community engagement. Samanage provides advanced workflow automation, asset management, and reporting capabilities. Its modern interface enhances accessibility and efficiency.

Ease of Deployment and Customer Service: Spiceworks offers straightforward deployment with community-driven support, making it ideal for smaller organizations. Samanage provides flexible cloud-based deployment and professional customer service, ensuring a smoother transition and continuous support.

Pricing and ROI: Spiceworks is known for its zero initial setup cost, providing an economical option. The reliance on community support may result in lower ROI regarding professional enhancements. Samanage demands a higher initial investment, offering a stronger return through its advanced capabilities and direct support structure.

To learn more, read our detailed Samanage vs. Spiceworks Report (Updated: March 2026).

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Samanage vs. Spiceworks

March 2026

Helped 885,264 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Samanage

Ranking in Help Desk Software

16th

Ranking in IT Asset Management

12th

Average Rating

7.6

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

IT Service Management (ITSM) (17th), License Management (5th)

Spiceworks

Ranking in Help Desk Software

15th

Ranking in IT Asset Management

10th

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

IT Infrastructure Monitoring (42nd)

Mindshare comparison

As of March 2026, in the Help Desk Software category, the mindshare of Samanage is 1.6%, up from 1.0% compared to the previous year. The mindshare of Spiceworks is 1.3%, down from 1.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Help Desk Software Mindshare Distribution
Product	Mindshare (%)
Spiceworks	1.3%
Samanage	1.6%
Other	97.1%

Help Desk Software

Featured Reviews

Meechai C.

Consult at a manufacturing company with 10,001+ employees

Detects incidents quickly, improves our SLA performance and solves issues faster

We mainly use it for incident logging. We'd like to add service request functionality, but we don't have the knowledge to configure the requests and the workflows properly. We'd like to integrate our workflows with the incident management, so we use it to manage our work better. We'd like to implement the service request feature. Right now, we just record everything as incidents. Some activities can take a long time, maybe one or two weeks. This makes it hard to maintain a good SLA, even if we work hard. So, response speed and workflow improvements.

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Rohit Samel

Account Manager Enterprise Sales at Navdeep Technologies Pvt.Ltd

Cloud storage with no hardware needed and great comprehensive reports

The software is cloud-based, so I do not need to store any data locally. It is a fully software-based solution, eliminating the need for investment in hardware. We have the capability to create reports as needed. It is good software to use, as there were no incidents where I needed to contact technical support. Additionally, it is free software.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Samanage has not only taken over asset and inventory management, but it also has the ability to function across departments, making it easy for end users to submit help desk tickets for IT, HR, and Finance."

"The solution has a great filtering feature."

"I would recommend Samanage from the IT support perspective because it's a great ticketing system and the only downside is the site shutdowns and the messy nature of the UI and UX."

"The best part is the ability to keep records, especially incident records. It's easy to use the tool to store data and monitor it."

"If you want an all in one solution for your IT to support your company, Spiceworks has a nice built in integrated system."

"Ticketing works really well."

"Spiceworks' dashboard allows you to drill down to the notes, where I can take an inventory of the network and see the devices I need to monitor."

"Customer Service: Spiceworks support is only surpassed by the baristas at Starbucks."

"The solution is easy to use and easy to manage."

"The solution can find all asset details automatically, whether it's a Mac address, computer name, IP address, models, etc. It's very helpful."

"Tickets by e-mail, with actions by hastag."

"It helps us to monitor our network activity real time, and it shows the actual map."

More Spiceworks pros

Cons

"The system shuts down about once a month which is frustrating."

"We've had some problems with the system shutting down about once a month. It sometimes takes five or 10 minutes to start working again but it can also take hours."

"The setting up process is not quite easy. It's quite difficult."

"There are definitely areas for improvement, but so far, so good."

"It does, however, require help-desk and minor server/firewall config XP experience to set up."

"Attachment handling within a ticket could be improved; only one item can be attached at a time unless email is used."

"There are a lot of disadvantages to Spiceworks because it's not an agent-based solution."

"Spiceworks could improve the upgrade procedure. It regularly fails and we have to use the workaround to get a new version installed."

"Once a device was recognized on the network, Spiceworks never got rid of it even after you took it off the network."

"It would be great to see them improve on the ticketing aspect. It still lacks some basic features that other systems have such as limiting the view of queues to certain techs."

"As our database grew in size, so did the frequency we had to restart the application on the server."

"Right now, if you have >2000 endpoints in Spiceworks, you will probably hate using it just because it's so bogged down."

More Spiceworks cons

Pricing and Cost Advice

"It is expensive."

"It might be about $300 annually for a bigger company. If you pay annually, it's better and cheaper."

"The tool is cheap."

"It's free."

"The product is free! Get it now."

"Seeing that it is a low-cost solution, I would advise you to go ahead with Spiceworks and experiment with it to see if you can get things working properly, especially if you currently don't have any existing service desk software in place."

See which vendors are best for you

Use our free recommendation engine to learn which Help Desk Software solutions are best for your needs.

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Comparison Review

it_user174738

IT Developer at a tech services company with 51-200 employees

May 31, 2015

Nagios vs. Zabbix vs. PRTG vs. Spiceworks vs. Solarwinds Network Performance Monitor

I have researched a quite a few network monitoring tools which can be used for various monitoring purposes of not only the servers, but the intermediate routers as well. There are majorly three types of these softwares. Ones which are completely open-source, you can do almost anything you want…

Read full review

Top Industries

By visitors reading reviews

Manufacturing Company

15%

Construction Company

11%

Comms Service Provider

Computer Software Company

11%

University

Manufacturing Company

Construction Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	24
Midsize Enterprise	14
Large Enterprise	10

Questions from the Community

What do you like most about Samanage?

The best part is the ability to keep records, especially incident records. It's easy to use the tool to store data and monitor it.

What needs improvement with Samanage?

What is your primary use case for Samanage?

I use it for incident recording based on your inventory.

What needs improvement with Spiceworks?

I am unable to provide suggestions for improvement at this moment, however, I can provide feedback later. Currently, there do not seem to be any issues.

What is your primary use case for Spiceworks?

If our customers need backup support, we can work with them and provide it. Whatever solution the customer requires, we will ensure it is provided.

What advice do you have for others considering Spiceworks?

It performs its intended functions. We may use it, but perhaps not for ourselves, but for our customers, potentially with Channel Partners. Whenever we are posting any query or reply on a ticket, i...

Provance IT Asset Management Pack vs Samanage

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Product Reports

Download Samanage product report

Help Desk Software

March 2026

Download Spiceworks product report

February 2026

Overview

"Samanage enables organizations worldwide to deliver a superior service experience. Samanage’s IT service management software accelerates efficiency and visibility into services requested and delivered across an organization, making it easy to continuously streamline process improvement and greater productivity. The fully integrated service desk and asset management solution utilizes a SaaS/multi-tenant platform, allowing IT and other service providers to effectively manage and connect service requests to IT assets. The revolutionary user interface delivers an unmatched user experience and enables code-free customization, allowing customers to fully deploy a robust ITSM solution in days not months or years. "

SolarWinds

From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place.

Sample Customers

SXSW, PRA Group, Fandango, Inteva Products, Amherst College, Tensator

Broward Center for the Performing Arts, Symantec, Webroot, EMC, Pertino