ServiceNow Now Platform vs WaveMaker comparison

ServiceNow and WaveMaker are both solutions in the Rapid Application Development Software category. ServiceNow is ranked #14 with an average rating of 7.6, while WaveMaker is ranked #32. ServiceNow holds a 2.2% mindshare in RADS, compared to WaveMaker’s 1.4% mindshare. Additionally, 98% of ServiceNow users are willing to recommend the solution, compared to 100% of WaveMaker users who would recommend it.

ServiceNow Now Platform

Read 50 ServiceNow Now Platform reviews

3,639 Views
2,438 Comparison Views

98% willing to recommend

WaveMaker

Read 4 WaveMaker reviews

1,284 Views
899 Comparison Views

100% willing to recommend

ServiceNow Now Platform

WaveMaker

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Executive SummaryUpdated on Sep 18, 2024

WaveMaker and ServiceNow Now Platform are both powerful tools for application development and business workflows. Users generally prefer WaveMaker for its affordability and ease of support, while ServiceNow Now Platform is favored for its comprehensive feature set that justifies its higher cost.

Features: WaveMaker offers rapid development capabilities, flexibility, and suitability for custom applications. ServiceNow Now Platform provides extensive integration options, robust workflow management, and is ideal for complex enterprise environments.

Room for Improvement: WaveMaker could improve in interoperability, expanding its documentation, and enhancing integration capabilities. ServiceNow Now Platform needs better performance, reduced configuration complexity, and optimization.

Ease of Deployment and Customer Service: WaveMaker is noted for its straightforward deployment and responsive customer service. ServiceNow Now Platform also ensures smooth deployment and stands out with its comprehensive customer service solutions.

Pricing and ROI: WaveMaker is appreciated for its cost-effectiveness and quick return on investment. ServiceNow Now Platform is seen as expensive but provides strong ROI through advanced features.

To learn more, read our detailed Rapid Application Development Software Report (Updated: April 2026).

Buyer's Guide

Rapid Application Development Software

April 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ServiceNow Now Platform

Ranking in Rapid Application Development Software

14th

Ranking in Low-Code Development Platforms

9th

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No-Code Development Platforms (3rd), Business Orchestration and Automation Technologies (17th)

WaveMaker

Ranking in Rapid Application Development Software

32nd

Ranking in Low-Code Development Platforms

31st

Average Rating

8.0

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of May 2026, in the Rapid Application Development Software category, the mindshare of ServiceNow Now Platform is 2.2%, up from 1.8% compared to the previous year. The mindshare of WaveMaker is 1.4%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Rapid Application Development Software Mindshare Distribution
Product	Mindshare (%)
ServiceNow Now Platform	2.2%
WaveMaker	1.4%
Other	96.4%

Rapid Application Development Software

Featured Reviews

Vishal Savajiani

Senior Analyst at DXC Technology

Low-code workflows have transformed how we automate processes and build enterprise apps

First and foremost, ServiceNow Now Platform allows us to do a low-code or no-code platform, which is the wonderful first feature. On top of that, if you want to do some customization along with the low-code and no-code, you can do it. Beyond that, if you write a full-fledged customized code and make your functionality, you can do it. Workflow is there, and we can automate our workflows. Flow is there as an option. Apart from workflow and flow, we have many business rules and script includes. These are all the technical components and features of ServiceNow Now Platform that allow us to achieve our objective. ServiceNow Now Platform offers a very easy feature that we call workflow or flow. Using workflow or flow, we can customize industry workflows. The development on that flow is very simple, and you can use drag and drop functionality. If you want to do some scripting, you can do it. This is an awesome feature of ServiceNow Now Platform that allows us to develop or automate any flow in quick time. Internally, ServiceNow Now Platform uses a lot of AI features and machine learning features. This makes it more wonderful. AI and machine learning are the core of ServiceNow Now Platform, and they are using it heavily. It is making a lot of impact on deliverables. You can develop anything whatever you want on ServiceNow Now Platform. If you understand ServiceNow Now Platform capabilities, you can develop a full-fledged application on ServiceNow Now Platform easily. You don't have to write scratch code or do any database operations. You just need to create tables and forms, which are very easy to develop if you are familiar with ServiceNow. Everything is on one platform, so it is a single source of data that you can find on ServiceNow itself for the overall enterprise. ServiceNow Now Platform offers a reporting feature very well. Along with the reporting, they are offering workspace and dashboard. All these UI interfaces you can use to extract precise information for your customer. This is really helping the customer make decisions with the precise and versatile reports. You can have a list report view, a graph report view, or a pie chart. All these features can be developed quickly and used in ServiceNow. This is where ServiceNow Now Platform makes a lot of difference.

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it_user576294

Business Software Developer at a tech services company

This is a RAD tool to build business apps, tables, and forms.

It needs a desktop version for developers with license type CE. I would like to have the possibility to have a CE that lets me migrate from SQL Server Express, Access, and OpenOffice Base and keep all UI front-end development in just one system. In short, the 6.7 was good enough. The question is: Will there always be a desktop version CE that will let me work with, for example, five users for free, and then start to pay from user six, or in my case, three users? Right now, I do not see WaveMaker in this field, and there are others points to ask for from a desktop.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"ITOM Discovery is great in the sense of the entire ServiceNow platform, as well as the ITSM and ITOM modules."

"The most valuable feature of the ServiceNow Now Platform is the workspaces feature, which allows you to create customized workspaces."

"ServiceNow Now Platform has a workflow automation feature that I have worked with, and it was helpful to streamline my processes since I worked with the integration of NetBackup and a monitoring tool for creating tickets and auto-resolutions."

"The ServiceNow Now Platform is powerful because it allows for seamless integration and sharing of common features. I can access various features from a single point, enhancing efficiency and usability. Its capability to integrate different user features while maintaining full integration is a significant strength of the platform."

"Now Platform's best features are collaboration, configurability, and customizability."

"Aside from the fact that the license module is very expensive, it's a great product."

"The workflow feature really has a lot of value because you can create complex workflows in a simple, intuitive way with only a few clicks."

"The simplicity is great, and based on my experience with other solutions in the market, the most important is the simplicity of implementing all the features that we have in ServiceNow and helping customers to simplify the work process in the daily journeys that they have."

More ServiceNow Now Platform pros

"It is a Rapid Application Development (RAD) tool to build business apps that lets you work with many diverse data stores and build tables and forms easily."

Cons

"Bug and defect management are not available in ServiceNow."

"The UI and mobile UI need to be improved."

"I think there may be some integration with AI and a smart way of reporting, reporting mechanisms, and automation mechanisms on the inputs from other tools that could be better."

"The initial setup requires a lot of customization based on the individual company's processes."

"This platform is used more by large companies because it is a little bit expensive."

"From an improvement perspective, the product's complicated initial setup phase can be made a bit easier."

"As for what can be improved, the licensing and the pricing models are confusing. There are a lot of hidden costs in all these; it's a bit costly."

"The solution's user interface is very average, and it needs to be more enriched and user-friendly."

More ServiceNow Now Platform cons

"It needs a desktop version for developers with license type CE."

Pricing and Cost Advice

"In my opinion, it is expensive. However, they do offer favorable licensing for charities, for example."

"It is expensive only."

"The pricing of this solution is done annually and it is very expensive."

"From what I heard, the license for the ServiceNow Now Platform is paid monthly, and on a scale of one to five, I'm rating it a three in terms of pricing, so it's on the cheaper side. I don't know of any additional costs associated with the ServiceNow Now Platform, apart from the standard licensing fees."

"The solution is expensive."

"Pricing is based on the number of users and user licenses, but the product is 20% to 30% more than the competition."

"Most of the features are included in the licensing cost. However, if we need extra plugins that are not available at the ServiceNow Hub or store, then we have to pay extra for those."

"People seem to be buying the tool a lot. I think its licensing is okay."

More ServiceNow Now Platform pricing and cost advice

Information not available

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Top Industries

By visitors reading reviews

Financial Services Firm

14%

Government

Construction Company

Manufacturing Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	15
Midsize Enterprise	3
Large Enterprise	35

No data available

Questions from the Community

What is your experience regarding pricing and costs for ServiceNow Now Platform?

I do not know the setup cost details. I am not at that level where I make decisions on the cost.

See all answers

What needs improvement with ServiceNow Now Platform?

There are many areas where ServiceNow leverages AI or machine learning to enhance the features, and they are already doing it. In every area, there is a scope for learning and improvement. ServiceN...

See all answers

What is your primary use case for ServiceNow Now Platform?

ServiceNow Now Platform has many use cases available. It allows significant customization and integration capabilities with many internal features that we use. Basically, we can digitize, automate,...

See all answers

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Comparisons

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Compared 7% of the time

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Compared 6% of the time

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Compared 4% of the time

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Compared 4% of the time

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Compared 10% of the time

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Compared 9% of the time

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Compared 6% of the time

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Compared 6% of the time

KiSSFLOW vs WaveMaker

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Product Reports

Buyer's Guide

ServiceNow Now Platform

April 2026

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Buyer's Guide

Rapid Application Development Software

April 2026

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Also Known As

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Pramati

Overview

ServiceNow Now Platform enhances IT service management with request cataloging, incident handling, and knowledge management. Its low-code environment, integration capability, and flexible workflow automation offer a smooth user experience and scalable solutions for enterprises.

ServiceNow Now Platform is designed for seamless integration across IT service management, including incident, problem, and change management. Known for stable performance and a user-friendly interface, it supports flexible workflow automation, efficient report generation, and comprehensive data management. The platform's scalability and low-code customization create opportunities for innovative process automation, enriching user experience. While its licensing and pricing models could be more user-friendly, enhancements in mobile capabilities, AI integration, and modern UI are on demand. Additional improvements in ERP integration and technical support are also needed. The platform serves multiple sectors with configurations for enhanced process automation and service orchestration.

Which features stand out?

Request Cataloging: Streamlines service requests efficiently.
Knowledge Management: Enhances information sharing and resource access.
Incident Handling: Smooth and effective incident resolution.
Workflow Automation: Supports flexible and adaptive process flows.
Integration Capabilities: Seamlessly integrates with existing systems.
IT Service Management: Comprehensive management features for IT services.
Low-Code Environment: Allows for simple and rapid application development.
Custom Scripting: Offers tailored scripting for specific needs.

What benefits can be achieved?

Efficiency: Boosts operational efficiency with integrated workflows.
Scalability: Supports growth with scalable solutions.
User Experience: Provides a smooth and intuitive user experience.
Automation: Increases productivity with automation capabilities.
Data Management: Enhances data handling and report generation.

In diverse industries, ServiceNow Now Platform supports a variety of functions such as IT service management, customer support, workflow automation, and service delivery. Organizations employ it for HR processes, analytics, asset management, and compliance. Its strong integration capabilities allow it to be paired with existing tools, offering flexible configurations and end-user support on a global scale, making it suitable for companies across sectors.

ServiceNow

WaveMaker is a platform designed to simplify app development by enabling rapid creation and deployment of scalable applications using a low-code environment.

WaveMaker stands out with its advanced capabilities tailored for developers aiming to speed up delivery timelines. It offers a robust environment that supports the full application lifecycle from prototyping to deployment. By leveraging its low-code capabilities, businesses can streamline development processes and reduce time-to-market. The platform integrates with numerous backend services, allowing seamless data management and collaboration among development teams, enhancing coding flexibility and innovation.

What are WaveMaker's most valuable features?

Low-Code Development: Facilitates quick application creation using visual interfaces.
Custom Code Generation: Offers flexibility to integrate custom code where necessary.
Third-Party Integration: Supports integration with a variety of backend services.
Responsive Design: Automatically adjusts layout for multiple device types.
Workflow Automation: Simplifies process automation to enhance productivity.

Which benefits should you consider when evaluating?

Increased Time Efficiency: Reduces development cycles with rapid prototyping capabilities.
Cost Reduction: Minimizes expenses related to traditional development methods.
Scalability: Supports growth by accommodating expanding app requirements.
Ease of Collaboration: Facilitates teamwork thanks to built-in tools and integrations.

WaveMaker is particularly beneficial in industries like banking and telecommunications, where rapid deployment and integration with existing systems is critical. Its ability to support scalable applications and automate workflows makes it a preferred choice for enterprises looking to modernize legacy systems while encouraging continuous innovation.

WaveMaker

Sample Customers

experian, beachbody, health partners

Vanenburg, Flanagan

Buyer's Guide

Rapid Application Development Software

April 2026

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