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SilkRoad Performance vs UKG comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 4, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

SilkRoad Performance
Ranking in Talent Management
31st
Average Rating
7.6
Number of Reviews
3
Ranking in other categories
No ranking in other categories
UKG
Ranking in Talent Management
5th
Average Rating
8.0
Reviews Sentiment
6.7
Number of Reviews
125
Ranking in other categories
Benefits Administration (2nd), Employee Scheduling Software (1st), Cloud HCM (6th), Employee Time Tracking Software (2nd), HR Analytics Software (2nd), Talent Acquisition (5th), AI-Agents for HR (3rd)
 

Mindshare comparison

As of June 2026, in the Talent Management category, the mindshare of SilkRoad Performance is 1.0%, up from 0.1% compared to the previous year. The mindshare of UKG is 4.5%, down from 5.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Talent Management Mindshare Distribution
ProductMindshare (%)
UKG4.5%
SilkRoad Performance1.0%
Other94.5%
Talent Management
 

Featured Reviews

it_user616524 - PeerSpot reviewer
Human Resource Generlaist at a aerospace/defense firm with 51-200 employees
Blasts job openings to several posting sites. When we are ready to hire, we can start the onboarding process.
SilkRoad Recruiting OpenHire RedCarpet Onboarding When we are in need for positions, I just enter the data in OpenHire and it blasts our job openings to several posting sites. We review the relevant resumes. When we are ready to hire, we roll out the RedCarpet software and start the onboarding…
Streamlined time tracking boosts operational efficiency across multiple regions
The time tracking feature is the most effective for employee management. UKG is used in Europe, the United States, Australia, and East Asian countries for HR activities like payroll. The application is like an ERP, providing comprehensive features for organizations, simplifying their processes, and reducing the need to use multiple software solutions.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Simple to use Easy setup Cloud-based Easy foundation setup (companies, locations, employee data, etc.) Employees can log in from any internet browser No local installation and support is required."
"Technical support is excellent."
"The ability to have a whole system with SilkRoad works well, as we can manage most of the functions of an HR department."
"The solution's employee experience is pretty good."
"Talent Management and Business Intelligence are the most valuable features."
"I have found UTM and the Payroll Gateway to be fairly easy to use."
"Customer Service: Top notch. Technical Support: Top notch."
"Reporting"
"Payroll is reliable."
"We have not encountered any stability issues."
"This is by far the best solution for the price."
 

Cons

"I think the ATS should be able to auto-generate a decline letter when you move thru dispositions or when you close a requisition."
"The setup was straightforward while working with the implementation team. However, it was time consuming."
"The product is designed for smaller companies, so scalability is an issue."
"Technical support is 4/10."
"Customer Service: 7 - during implementation I believe our consultants were over-worked, so while they were extremely knowledgeable, they were not always accessible."
"Advanced benefits administration should include more-complex benefit setups (ex: items dependent on something else)."
"When we go to enter this info in, it becomes a foreign language and we are left feeling frustrated."
"Customer Service: At times it takes days to get a return call. Technical Support: At times it take days to get a return call."
"Customer service is hit or miss. Some of the growth has caused a decline in the level of customer service that I have previously enjoyed."
"Customer cases when we have problems."
"Onboarding and Performance Management are areas with room for improvement."
 

Pricing and Cost Advice

Information not available
"If you're going for the full suite, it can be fairly pricey."
"While I am unsure of the licensing cost itself, the total cost of implementation and licensing for a company with over 5000 employees would be around 6,00,000. So, there are additional costs beyond licensing."
"The platform is not affordable but also not the most expensive."
"I wasn't involved in the pricing part. I'm a user, and I believe it is based on the user count. One thing that is nice about Ultimate is that you can learn how to use the system without additional fees. The learning aspect is the life of a product, and the training was a huge reason why we went with Ultimate. We did have some integration costs. They were a part of the implementation because of the integrations to other systems that we included in our implementation."
"UKG's pricing and licensing model involves ongoing expenses based on the number of employees paid. The initial implementation cost is low when UKG implements it directly. However, when partners handle the implementation, it becomes more expensive since partners don't receive the monthly recurring fees."
"The pricing depends on the number of licenses we buy."
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Top Industries

By visitors reading reviews
No data available
Construction Company
13%
Financial Services Firm
12%
Comms Service Provider
9%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business48
Midsize Enterprise43
Large Enterprise48
 

Questions from the Community

Ask a question
Earn 20 points
What needs improvement with UKG?
UKG needs more publicity. It is a productive ERP ( /categories/erp ) application, but many people in the IT market are not aware of it. Greater awareness could increase its adoption.
What is your primary use case for UKG?
I worked for a healthcare organization and a university. Most organizations use UKG ( /products/ukg-reviews ) to track employee timesheets, capturing accurate swipe-in and swipe-out data. UKG ( /pr...
What advice do you have for others considering UKG?
Publicity is very important for any software. If people aren't aware of UKG, despite its productivity, they won't use it. Expanding the awareness is essential for greater adoption. Overall, I would...
 

Comparisons

 

Also Known As

SilkRoad Wingspan, Wingspan
UKG Pro, UKG Dimensons, UKG Ready
 

Overview

 

Sample Customers

Kearney & Company, San Diego County Regional Airport Authority, McLeod Health, TPC Group, Sirva, Lifestyle Family Fitness, BKD
Tesla, Marriott, Yamaha, Aramark, Feeding America, Samsung, Sony Music, Dave & Buster's, Revlon
Find out what your peers are saying about SilkRoad Performance vs. UKG and other solutions. Updated: June 2026.
900,644 professionals have used our research since 2012.