Splunk ITSI (IT Service Intelligence) vs Turbo360 (Formerly Serverless360) comparison

Splunk and Kovai.co are both solutions in the Application Performance Monitoring (APM) and Observability category. Splunk is ranked #10 with an average rating of 8.6, while Kovai.co is ranked #66. Splunk holds a 0.8% mindshare in APM, compared to Kovai.co’s 0.8% mindshare. Additionally, 98% of Splunk users are willing to recommend the solution, compared to 100% of Kovai.co users who would recommend it.

Splunk ITSI (IT Service Int...

Read 64 Splunk ITSI (IT Service Intelligence) reviews

5,892 Views
3,771 Comparison Views

98% willing to recommend

Turbo360 (Formerly Serverle...

Read 2 Turbo360 (Formerly Serverless360) reviews

4,421 Views
1,901 Comparison Views

100% willing to recommend

Splunk ITSI (IT Service Int...

Turbo360 (Formerly Serverle...

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Executive SummaryUpdated on Jul 24, 2024

Splunk ITSI and Turbo360 offer solutions in the IT service intelligence category. Turbo360 has the upper hand due to its superior features that justify its cost.

Features: Splunk ITSI is valued for comprehensive analytics, extensive monitoring capabilities, and flexible dashboards. Turbo360 stands out for its easy integration, robust API support, and advanced visualization tools.

Room for Improvement: Splunk ITSI could benefit from a more streamlined setup process, better native integrations, and improved user interface. Turbo360 users suggest better documentation, enhanced real-time monitoring, and more customization options.

Ease of Deployment and Customer Service: Splunk ITSI’s deployment is complex and time-consuming, yet users acknowledge its responsive customer support. Turbo360’s deployment is straightforward, and users praise its simplicity of integration and proactive support team.

Pricing and ROI: Splunk ITSI has higher setup and maintenance costs, but users report significant ROI due to its functionalities. Turbo360 is seen as more cost-effective, providing good value for money with its feature-rich solutions and ease of use.

To learn more, read our detailed Splunk ITSI (IT Service Intelligence) vs. Turbo360 (Formerly Serverless360) Report (Updated: August 2026).

Buyer's Guide

Splunk ITSI (IT Service Intelligence) vs. Turbo360 (Formerly Serverless360)

August 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Splunk ITSI (IT Service Int...

Ranking in Application Performance Monitoring (APM) and Observability

10th

Average Rating

8.4

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

IT Alerting and Incident Management (4th)

Turbo360 (Formerly Serverle...

Ranking in Application Performance Monitoring (APM) and Observability

66th

Average Rating

9.0

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Cloud Management (47th), Cloud Monitoring Software (36th), Cloud Cost Management (31st)

Mindshare comparison

As of August 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Splunk ITSI (IT Service Intelligence) is 0.8%, up from 0.8% compared to the previous year. The mindshare of Turbo360 (Formerly Serverless360) is 0.8%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability Mindshare Distribution
Product	Mindshare (%)
Splunk ITSI (IT Service Intelligence)	0.8%
Turbo360 (Formerly Serverless360)	0.8%
Other	98.4%

Application Performance Monitoring (APM) and Observability

Featured Reviews

DhirendraSingh2

Senior Consultant at a consultancy with 10,001+ employees

Service health has been monitored and visual insights support proactive telecom operations

The installation process is the first aspect I dislike about Splunk ITSI (IT Service Intelligence). If you do not configure it correctly, you will encounter issues in the search head. Because we use a distributed environment where each component has its own specific roles, installation is critical and requires careful attention. Splunk ITSI (IT Service Intelligence) is built with many applications. It is a compressed file, and when you extract the Splunk ITSI (IT Service Intelligence) app, you receive approximately 19 apps. Some applications, add-ons, and packages must be installed on specific components. If you do not configure an application correctly, it will not work. Sometimes we encounter issues during installation because of this complexity. I believe the installation process should be more uniform, meaning it could be deployed across all components to avoid post-installation issues. Sometimes after installation, you receive errors, and users cannot access Splunk ITSI (IT Service Intelligence). We have experienced this type of issue due to installation errors. I believe there is currently room for improvement regarding scalability. When we create Glass Tables containing many searches, the Glass Tables sometimes fail due to memory constraints, and we receive error pages. Splunk ITSI (IT Service Intelligence) should have a lightweight version to address these concerns. I would rate current scalability as medium.

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reviewer1868589

Python Engineer at Msys Technologies

Great topic subscription monitoring, helpful management, and useful for audits

Addition of more monitoring features to Azure Cosmos DB can be a huge help as we use the same as the main database for our applications. One more thing to note is that their support team was always ready to clear all our doubts regarding the product but we feel that it would be much appreciated if they could share with us the required resources to get new customers like us well-versed in traversing through different modules of the product. These are the very few areas where Serverless360 can be improved.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution has been stable."

"The most valuable features are the service analyzer and Glass Tables."

"We can automate routine tasks. We're able to create alerts, reports, scheduled searches, et cetera. It's helping us to save time."

"I find the episode review, glass tables, and correlation search features very useful."

"We save substantial time on monitoring tasks because we don't have to search for what we need. Everything is packed, so you can drill down to the end values by just doing the kit. We don't spend a lot of time on this. Splunk ITSI is easy to use and not time-consuming."

"In my opinion, Splunk IT Service Intelligence (ITSI) is better than QRadar. With the help of Splunk, we can get results."

"The most valuable feature is the Glass Tables. It gives you a nice, good overview of your KPIs. It's really slick and clean."

"The root cause analysis is very helpful for us."

More Splunk ITSI (IT Service Intelligence) pros

"It offers all the core capabilities we need to manage and monitor our Azure services."

"That is exactly where Serverless360 helped us by bringing in both Service Bus management and monitoring under the same hood."

"Service Bus topic subscription monitoring turned out to be the most useful for us."

"Serverless360 transformed the way our organizations manage Azure and hybrid integrations."

Cons

"I see areas for improvement in Splunk ITSI (IT Service Intelligence) such as cost, which is high."

"The end-to-end visibility in Splunk ITSI is limited and has room for improvement."

"We're getting alerts with delays of maybe five minutes, however, we'd like to see real-time alerting in the future."

"It would be advantageous to enhance the dashboard by incorporating sections for monitoring, service health, and a filter for the KPIs."

"Scalability is a bit challenging, mainly if high loads are encountered. I faced several issues with high thread usage, so I would rate it around seven to eight, particularly considering that scalability is crucial yet can be premium in cost."

"Splunk ITSI (IT Service Intelligence) can be improved in terms of the service management function, which is the only drawback, and there are some limitations in terms of event correlation, specifically when correlating between different CIs."

"From my perspective (since I don't have administrator or developer access to Splunk ITSI), we could have a better user interface."

"The dashboard queries should be improved. More queries should be suggested in order to produce better dashboards."

More Splunk ITSI (IT Service Intelligence) cons

"Addition of more monitoring features to Azure Cosmos DB can be a huge help as we use the same as the main database for our applications."

"The user interface of Serveress360 could be improved a bit to make the platform even easier to use."

Pricing and Cost Advice

"The licensing is based on data usage."

"It is interesting. I am not involved that much lately, but if I recall correctly, you license primarily on the volume of data that you are using in Splunk ITSI, but there is no way Splunk can ever check if that is true, so that is interesting. We are not doing it, but someone can pretend to just use 10%, and it would be super cheap. It is tricky, but it is more tricky for Splunk than for us."

"Splunk ITSI is a premium application and comes with a premium price tag."

"Splunk is pretty expensive, but it gives you a decent insight into the data. It is easy to learn, and ITSI has a great interface. You can run those queries and pass the data. I"

"I wouldn't say there's been an issue with the solution's pricing because we went through the AWS marketplace and negotiated directly with Splunk."

"Splunk pricing is high."

"Pricing was pretty good, and it is possible to just add on the features we want."

"Splunk ITSI is an expensive tool, and we need to purchase the utility license."

More Splunk ITSI (IT Service Intelligence) pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

16%

Manufacturing Company

10%

Outsourcing Company

Construction Company

20%

Financial Services Firm

15%

Comms Service Provider

14%

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	17
Midsize Enterprise	8
Large Enterprise	46

No data available

Questions from the Community

What is your experience regarding pricing and costs for Splunk ITSI (IT Service Intelligence)?

From a pricing perspective, it is not that bad because we get it from a distributor and do not purchase it directly from Splunk. We get it from a distributor who gives the pricing to a partner and ...

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What needs improvement with Splunk ITSI (IT Service Intelligence)?

In terms of improvements for Splunk ITSI (IT Service Intelligence), I would suggest adding more out-of-the-box plugins and adapters, especially as there is a high demand for observability and dashb...

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What is your primary use case for Splunk ITSI (IT Service Intelligence)?

I use Splunk ITSI (IT Service Intelligence) as a manager of the managers, a tool sitting on top of all the other observability tools. It gets the alerts feed from all the sources such as Splunk Ent...

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Product Reports

Buyer's Guide

Splunk ITSI (IT Service Intelligence)

July 2026

Splunk ITSI (IT Service Intelligence) report

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Buyer's Guide

Application Performance Monitoring (APM) and Observability

August 2026

Turbo360 (Formerly Serverless360) report

Download Turbo360 (Formerly Serverless360) product report

Also Known As

No data available

Serverless360

Overview

Splunk ITSI offers intelligent alerting, predictive analysis, customizable dashboards, and improves visibility and monitoring through Service Analyzer and Glass Tables. Event correlation enhances incident management, reducing alert fatigue, and improves mean time to resolution.

Splunk ITSI enables businesses to proactively monitor their IT environments by offering functionalities that reduce noise and provide enhanced visibility through sophisticated dashboards. Service Analyzer and Glass Tables facilitate the monitoring of KPIs, allowing for the prompt identification of potential issues. The platform's event correlation capabilities streamline incident management. Its scalability efficiently supports large data volumes, integrating diverse data resources while incorporating AI for predictive insights. Future improvements are sought in integration, documentation, and user-friendly interfaces, with an emphasis on simplifying configurations in expansive deployments.

What are the Key Features of Splunk ITSI?

Intelligent Alerting: Provides proactive monitoring and noise reduction.
Service Analyzer: Enables KPI monitoring and issue identification.
Glass Tables: Allows visual monitoring of crucial metrics.
Event Correlation: Simplifies incident management and reduces alert fatigue.
Scalability: Supports large data volumes and integrates vast data sources.

What Benefits and ROI can Users Expect from Splunk ITSI?

Proactive Monitoring: Enhances ability to foresee and mitigate IT issues.
Improved Resolution Time: Accelerates incident resolution and operational efficiency.
Enhanced Business Resilience: Strengthens IT operations through detailed insights.

Industries leverage Splunk ITSI to monitor infrastructure and applications effectively, employing its Service Analyzer and KPI models. Especially in sectors requiring stringent incident management and predictive analytics, integrations like ServiceNow enable visual health assessments and automated anomaly detection, positioning ITSI as a manager of managers by enhancing IT operations with comprehensive reporting and alert correlations.

Splunk

Turbo360, previously known as Serverless360, provides advanced capabilities for managing distributed systems efficiently, catering to a knowledgeable audience seeking streamlined operations and enhanced performance.

Turbo360 offers a comprehensive suite designed to support businesses in tracking and managing complex distributed applications. It equips professionals with essential tools to simplify the intricate processes of application integration and monitoring, ensuring seamless operational functionality. Targeting a tech-savvy audience, Turbo360 enhances oversight and control over application processes, optimizing resource use and fault detection.

What are the key features of Turbo360?

Integration Tracking: Monitors data flow across applications.
Error Management: Detects and resolves system issues swiftly.
Performance Monitoring: Provides insights into application efficiency.
Resource Optimization: Streamlines resource allocation for better performance.

Why choose Turbo360?

Cost Efficiency: Reduces operational costs with optimized resource use.
Improved Performance: Enhances application speed and reliability.
Scalability: Adapts to growing business needs with ease.

Industries implementing Turbo360, specifically in finance and healthcare, benefit from its robust tracking and monitoring abilities, improving service delivery and resource management. Its adaptability makes it a preferred choice for organizations focusing on innovation and digital transformation.

Kovai.co

Sample Customers

TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau

MSC, Transalta, Rank Group, RACQ, BBC, Q2 Solutions, Middleway, BUPA, Columbia Sportswear, EDF

Buyer's Guide

Splunk ITSI (IT Service Intelligence) vs. Turbo360 (Formerly Serverless360)

August 2026

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