Splunk ITSI (IT Service Intelligence) vs Turbo360 (Formerly Serverless360) comparison

Why PeerSpot?

Splunk and Kovai.co are both solutions in the Application Performance Monitoring (APM) and Observability category. Splunk is ranked #9 with an average rating of 8.6, while Kovai.co is ranked #70. Splunk holds a 0.8% mindshare in APM, compared to Kovai.co’s 0.7% mindshare. Additionally, 98% of Splunk users are willing to recommend the solution, compared to 100% of Kovai.co users who would recommend it.

Splunk ITSI (IT Service Int...

Read 64 Splunk ITSI (IT Service Intelligence) reviews

7,837 Views
5,094 Comparison Views

98% willing to recommend

Turbo360 (Formerly Serverle...

Read 2 Turbo360 (Formerly Serverless360) reviews

5,714 Views
2,457 Comparison Views

100% willing to recommend

Splunk ITSI (IT Service Int...

Turbo360 (Formerly Serverle...

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Executive SummaryUpdated on Jul 24, 2024

Splunk ITSI and Turbo360 offer solutions in the IT service intelligence category. Turbo360 has the upper hand due to its superior features that justify its cost.

Features: Splunk ITSI is valued for comprehensive analytics, extensive monitoring capabilities, and flexible dashboards. Turbo360 stands out for its easy integration, robust API support, and advanced visualization tools.

Room for Improvement: Splunk ITSI could benefit from a more streamlined setup process, better native integrations, and improved user interface. Turbo360 users suggest better documentation, enhanced real-time monitoring, and more customization options.

Ease of Deployment and Customer Service: Splunk ITSI’s deployment is complex and time-consuming, yet users acknowledge its responsive customer support. Turbo360’s deployment is straightforward, and users praise its simplicity of integration and proactive support team.

Pricing and ROI: Splunk ITSI has higher setup and maintenance costs, but users report significant ROI due to its functionalities. Turbo360 is seen as more cost-effective, providing good value for money with its feature-rich solutions and ease of use.

To learn more, read our detailed Splunk ITSI (IT Service Intelligence) vs. Turbo360 (Formerly Serverless360) Report (Updated: November 2026).

Buyer's Guide

Splunk ITSI (IT Service Intelligence) vs. Turbo360 (Formerly Serverless360)

November 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Splunk ITSI (IT Service Int...

Ranking in Application Performance Monitoring (APM) and Observability

9th

Average Rating

8.4

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

IT Alerting and Incident Management (6th)

Turbo360 (Formerly Serverle...

Ranking in Application Performance Monitoring (APM) and Observability

70th

Average Rating

9.0

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Cloud Management (47th), Cloud Monitoring Software (34th), Cloud Cost Management (33rd)

Mindshare comparison

As of November 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Splunk ITSI (IT Service Intelligence) is 0.8%, up from 0.6% compared to the previous year. The mindshare of Turbo360 (Formerly Serverless360) is 0.7%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability Mindshare Distribution
Product	Mindshare (%)
Splunk ITSI (IT Service Intelligence)	0.8%
Turbo360 (Formerly Serverless360)	0.7%
Other	98.5%

Application Performance Monitoring (APM) and Observability

Featured Reviews

DhirendraSingh2

Senior Consultant at a consultancy with 10,001+ employees

Service health has been monitored and visual insights support proactive telecom operations

The installation process is the first aspect I dislike about Splunk ITSI (IT Service Intelligence). If you do not configure it correctly, you will encounter issues in the search head. Because we use a distributed environment where each component has its own specific roles, installation is critical and requires careful attention. Splunk ITSI (IT Service Intelligence) is built with many applications. It is a compressed file, and when you extract the Splunk ITSI (IT Service Intelligence) app, you receive approximately 19 apps. Some applications, add-ons, and packages must be installed on specific components. If you do not configure an application correctly, it will not work. Sometimes we encounter issues during installation because of this complexity. I believe the installation process should be more uniform, meaning it could be deployed across all components to avoid post-installation issues. Sometimes after installation, you receive errors, and users cannot access Splunk ITSI (IT Service Intelligence). We have experienced this type of issue due to installation errors. I believe there is currently room for improvement regarding scalability. When we create Glass Tables containing many searches, the Glass Tables sometimes fail due to memory constraints, and we receive error pages. Splunk ITSI (IT Service Intelligence) should have a lightweight version to address these concerns. I would rate current scalability as medium.

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reviewer1868589

Python Engineer at Msys Technologies

Great topic subscription monitoring, helpful management, and useful for audits

Addition of more monitoring features to Azure Cosmos DB can be a huge help as we use the same as the main database for our applications. One more thing to note is that their support team was always ready to clear all our doubts regarding the product but we feel that it would be much appreciated if they could share with us the required resources to get new customers like us well-versed in traversing through different modules of the product. These are the very few areas where Serverless360 can be improved.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The feature that stood out to me most from Splunk IT Service Intelligence (ITSI) was automated dashboarding or reporting. The solution lists the severity level of issues, and the response times."

"The best features of Splunk ITSI (IT Service Intelligence) are the APM, the Application Performance Monitoring, and the diagnostic capabilities; it is state-of-the-art."

"Alerts and episodes are valuable to me."

"We are quite pleased with its capabilities."

"We have a lot of teams using Splunk and they would be blind without it."

"It has saved a lot of time, made things more efficient, made budgeting easy, and made it enjoyable to learn and use as a tool."

"ITSI's most valuable feature is that it's easy to integrate DLP."

"The solution is easy to scale."

More Splunk ITSI (IT Service Intelligence) pros

"It offers all the core capabilities we need to manage and monitor our Azure services."

"Serverless360 transformed the way our organizations manage Azure and hybrid integrations."

"Service Bus topic subscription monitoring turned out to be the most useful for us."

"That is exactly where Serverless360 helped us by bringing in both Service Bus management and monitoring under the same hood."

Cons

"We also faced challenges relating to UI development."

"We also faced challenges relating to UI development — being able to get the UI the way we wanted it to look performance-wise. Some of the customization levels of the UI just weren't there."

"The dashboard queries should be improved. More queries should be suggested in order to produce better dashboards."

"One of the main downsides is the complexity of configuration and maintenance, especially when dealing with large-scale environments."

"We experience occasional delays in receiving solutions from Splunk technical support. Splunk's support for P3 cases seems inadequate, as they frequently switch support personnel. For instance, in a single P3 case, we had three different technical support representatives assigned. We were ultimately forced to escalate the issue to our account manager to get it resolved. In essence, we never receive complete support from a single point of contact; instead, the support team keeps changing, necessitating us to explain the problem from scratch each time."

"Training the database could make Splunk ITSI (IT Service Intelligence) even better for my work."

"We had issues with support that took a long time to resolve."

"Quality-of-life features have room for improvement."

More Splunk ITSI (IT Service Intelligence) cons

"The user interface of Serveress360 could be improved a bit to make the platform even easier to use."

"Addition of more monitoring features to Azure Cosmos DB can be a huge help as we use the same as the main database for our applications."

Pricing and Cost Advice

"Its pricing has been changed as per the market. You get a good support service with it as well. They have 24/7 customer support. There is a portal, and if you are having issues, they are available in order to resolve them. So, its pricing isn't too much."

"Splunk ITSI is expensive; however, with the appropriate use case, it justifies the cost."

"It is interesting. I am not involved that much lately, but if I recall correctly, you license primarily on the volume of data that you are using in Splunk ITSI, but there is no way Splunk can ever check if that is true, so that is interesting. We are not doing it, but someone can pretend to just use 10%, and it would be super cheap. It is tricky, but it is more tricky for Splunk than for us."

"The cost of the modules is a bit high for non-global companies, making it difficult for them to afford Splunk ITSI."

"Pricing was pretty good, and it is possible to just add on the features we want."

"The licensing is based on data usage."

"I would prefer that the price be reduced, as it would be easier to implement it and to sell it."

"Splunk ITSI is expensive compared to other tools."

More Splunk ITSI (IT Service Intelligence) pricing and cost advice

Information not available

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Top Industries

By visitors reading reviews

Outsourcing Company

14%

Manufacturing Company

12%

Financial Services Firm

12%

Healthcare Company

Construction Company

19%

Comms Service Provider

15%

Financial Services Firm

14%

Outsourcing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	17
Midsize Enterprise	8
Large Enterprise	46

No data available

Questions from the Community

What is your experience regarding pricing and costs for Splunk ITSI (IT Service Intelligence)?

From a pricing perspective, it is not that bad because we get it from a distributor and do not purchase it directly from Splunk. We get it from a distributor who gives the pricing to a partner and ...

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What needs improvement with Splunk ITSI (IT Service Intelligence)?

Training the database could make Splunk ITSI (IT Service Intelligence) even better for my work. I sometimes feel a lag with Splunk ITSI (IT Service Intelligence). I gave it a nine out of ten.

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What is your primary use case for Splunk ITSI (IT Service Intelligence)?

I have been using Splunk ITSI (IT Service Intelligence) for the last two to three years for my data handling. I do IT implementation with strong technical skills. I sometimes use Splunk ITSI (IT Se...

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Product Reports

Buyer's Guide

Splunk ITSI (IT Service Intelligence)

October 2026

Splunk ITSI (IT Service Intelligence) report

Download Splunk ITSI (IT Service Intelligence) product report

Buyer's Guide

Application Performance Monitoring (APM) and Observability

October 2026

Turbo360 (Formerly Serverless360) report

Download Turbo360 (Formerly Serverless360) product report

Also Known As

No data available

Serverless360

Overview

Splunk ITSI offers intelligent alerting, predictive analysis, customizable dashboards, and improves visibility and monitoring through Service Analyzer and Glass Tables. Event correlation enhances incident management, reducing alert fatigue, and improves mean time to resolution.

Splunk ITSI enables businesses to proactively monitor their IT environments by offering functionalities that reduce noise and provide enhanced visibility through sophisticated dashboards. Service Analyzer and Glass Tables facilitate the monitoring of KPIs, allowing for the prompt identification of potential issues. The platform's event correlation capabilities streamline incident management. Its scalability efficiently supports large data volumes, integrating diverse data resources while incorporating AI for predictive insights. Future improvements are sought in integration, documentation, and user-friendly interfaces, with an emphasis on simplifying configurations in expansive deployments.

What are the Key Features of Splunk ITSI?

Intelligent Alerting: Provides proactive monitoring and noise reduction.
Service Analyzer: Enables KPI monitoring and issue identification.
Glass Tables: Allows visual monitoring of crucial metrics.
Event Correlation: Simplifies incident management and reduces alert fatigue.
Scalability: Supports large data volumes and integrates vast data sources.

What Benefits and ROI can Users Expect from Splunk ITSI?

Proactive Monitoring: Enhances ability to foresee and mitigate IT issues.
Improved Resolution Time: Accelerates incident resolution and operational efficiency.
Enhanced Business Resilience: Strengthens IT operations through detailed insights.

Industries leverage Splunk ITSI to monitor infrastructure and applications effectively, employing its Service Analyzer and KPI models. Especially in sectors requiring stringent incident management and predictive analytics, integrations like ServiceNow enable visual health assessments and automated anomaly detection, positioning ITSI as a manager of managers by enhancing IT operations with comprehensive reporting and alert correlations.

Splunk

Turbo360, previously known as Serverless360, provides advanced capabilities for managing distributed systems efficiently, catering to a knowledgeable audience seeking streamlined operations and enhanced performance.

Turbo360 offers a comprehensive suite designed to support businesses in tracking and managing complex distributed applications. It equips professionals with essential tools to simplify the intricate processes of application integration and monitoring, ensuring seamless operational functionality. Targeting a tech-savvy audience, Turbo360 enhances oversight and control over application processes, optimizing resource use and fault detection.

What are the key features of Turbo360?

Integration Tracking: Monitors data flow across applications.
Error Management: Detects and resolves system issues swiftly.
Performance Monitoring: Provides insights into application efficiency.
Resource Optimization: Streamlines resource allocation for better performance.

Why choose Turbo360?

Cost Efficiency: Reduces operational costs with optimized resource use.
Improved Performance: Enhances application speed and reliability.
Scalability: Adapts to growing business needs with ease.

Industries implementing Turbo360, specifically in finance and healthcare, benefit from its robust tracking and monitoring abilities, improving service delivery and resource management. Its adaptability makes it a preferred choice for organizations focusing on innovation and digital transformation.

Kovai.co

Sample Customers

TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau

MSC, Transalta, Rank Group, RACQ, BBC, Q2 Solutions, Middleway, BUPA, Columbia Sportswear, EDF

Buyer's Guide

Splunk ITSI (IT Service Intelligence) vs. Turbo360 (Formerly Serverless360)

November 2026

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