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Symantec VIP Access Manager vs UserLock comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Aug 11, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Symantec VIP Access Manager
Ranking in Authentication Systems
16th
Ranking in Access Management
30th
Average Rating
8.4
Reviews Sentiment
7.4
Number of Reviews
15
Ranking in other categories
No ranking in other categories
UserLock
Ranking in Authentication Systems
29th
Ranking in Access Management
34th
Average Rating
10.0
Number of Reviews
2
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2026, in the Authentication Systems category, the mindshare of Symantec VIP Access Manager is 2.1%, up from 1.8% compared to the previous year. The mindshare of UserLock is 1.1%, up from 1.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Authentication Systems Mindshare Distribution
ProductMindshare (%)
Symantec VIP Access Manager2.1%
UserLock1.1%
Other96.8%
Authentication Systems
 

Featured Reviews

Berk Onur - PeerSpot reviewer
Presales Consultant at Cyberwise
With its mobile application, this tool offers a convenient and user-friendly experience to its users
To improve the tool, I think that the solution should consider integrations with other cybersecurity and IT technologies, such as Privileged Access Management and Site Integration. Additionally, the implementation of second-factor authentication via Symantec VIP Access Manager, CyberArk, and Delinea, among other technologies, could be best for the product. While the existing technology is okay, improving the integration capabilities for Symantec VIP Access Manager would benefit the product. I would like to see the solution meet the integration needs at our company. While many cybersecurity solutions can function independently, they often lack integration with our systems due to missed integration points. Improving the solution's integration feature would be beneficial.
it_user1816350 - PeerSpot reviewer
IT Manager at Xcel Mechanical Systems
The user login insights are helpful
We needed a simple solution to enable admin multi-factor authentication on our internal Windows network, and a consultant recommended UserLock because he had previously implemented it at another company. UserLock also monitors logins on all tracked devices, telling you if the sign-in was successful…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It is a fast and easy solution for end users, and you are always online."
"In this version 9.1, lots of changes are done for the dashboard, User Store etc."
"The solution has helped to increase staff productivity by approximately a minute."
"It's a good tool. It's pretty straightforward."
"The product is useful for providing user access from an in-built office server as we follow the work-from-home model."
"VIP is a strong, cloud-based authentication service that enables organizations to secure access to networks and applications to prevent unauthorized logins to company resources, even when passwords have been compromised or shared."
"If you're looking for a fairly lightweight client that works very well for remote access purposes, I think Symantec is definitely a good product."
"I like the whole solution, and I would recommend it."
"It is affordable, integrates easily with Active Directory, and is simple to install and maintain."
"We mainly implemented UserLock for multi-factor authentication, but the user login insights are also nice."
"UserLock was pretty easy to set up and simple to use, and the documentation covered everything."
"The most valuable features are two-factor authentication and real-time logon monitoring."
 

Cons

"In my opinion, for this solution, the technical support is not so expert when we talk about integration using the API."
"The reporting on the VIP Manager is not correct."
"I would like to see the solution meet the integration needs at our company...Improving the solution's integration feature would be beneficial."
"At times, the relay server could not contact Symantec; it would fail open and allow access without a passcode."
"Technical support is one of the worst problems."
"Geofencing needs improvement."
"There are some shortcomings on the reporting side, such as how many connections you can get per month."
"It is challenging to use when installing a new version."
"The product and service are already great as it is but if I could add one feature, I guess it would be nice to have another factor of authentication (two additional factors) like your phone and a token for example, for when people forget their phone at home."
"I would like to see UserLock add the ability to automatically create a group policy in Active Directory. That might streamline the setup process."
 

Pricing and Cost Advice

"There are additional costs for maintenance."
"Licensing and pricing seems very fair."
"I can say that the solution is worth the money."
"There is a one-time setup fee plus the licenses are provided as per the number of users. For SMS and voice calls, the costs are separate."
"You will be hard-pressed to find better pricing."
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Top Industries

By visitors reading reviews
Outsourcing Company
13%
Construction Company
12%
Comms Service Provider
12%
Manufacturing Company
9%
Comms Service Provider
19%
Construction Company
15%
Financial Services Firm
10%
Outsourcing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise2
Large Enterprise10
No data available
 

Also Known As

Symantec VIP
No data available
 

Overview

 

Sample Customers

Maine Medical Center, Aria S.p.A
Barclays, US Department of Justice, National Bank of Kuwait, Turkish Aerospace, New York Albany School District, Regtransfers, University of Kent, Camden City School District, Oklahoma City Public Schools, Bank of Cyprus, Detran-PE: Pernambuco State Traffic Department
Find out what your peers are saying about Symantec VIP Access Manager vs. UserLock and other solutions. Updated: October 2026.
920,769 professionals have used our research since 2012.