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ThreatLocker Cyber Hero MDR vs Unit 42 Managed Detection and Response comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 11, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ThreatLocker Cyber Hero MDR
Ranking in Managed Detection and Response (MDR)
9th
Average Rating
9.2
Reviews Sentiment
8.7
Number of Reviews
9
Ranking in other categories
No ranking in other categories
Unit 42 Managed Detection a...
Ranking in Managed Detection and Response (MDR)
30th
Average Rating
0.0
Reviews Sentiment
7.8
Number of Reviews
1
Ranking in other categories
Managed Security Services Providers (MSSP) (23rd)
 

Mindshare comparison

As of March 2026, in the Managed Detection and Response (MDR) category, the mindshare of ThreatLocker Cyber Hero MDR is 1.5%, up from 0.4% compared to the previous year. The mindshare of Unit 42 Managed Detection and Response is 1.1%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Managed Detection and Response (MDR) Mindshare Distribution
ProductMindshare (%)
ThreatLocker Cyber Hero MDR1.5%
Unit 42 Managed Detection and Response1.1%
Other97.4%
Managed Detection and Response (MDR)
 

Featured Reviews

Offers 24/7 monitoring and is fantastic at blocking and detecting potential threats
The training moves extremely fast, and I do not fully understand it. I have been training with them every week for six months. I only missed one training session, and I still do not understand. The Cyber Hero Support is not as effective as it is portrayed. There is a lot of miscommunication in notes, which are very buried and not easy to find. They had two sets of instructions about which nobody could clearly tell how they got them. I know that there are two sets of instructions out there because I have seen them, but I do not have enough time to research that on my own.
MohammedSirajuddin - PeerSpot reviewer
Lead Consultant at a computer software company with 1,001-5,000 employees
Flexible and reduces IT operations but requires local data sovereignty and competitive pricing
I prefer having local data sovereignty. It would be advantageous for Palo Alto to have local data centers across different countries to adhere to this requirement. I also have a concern regarding pricing, which is perceived as high compared to competitors. Improvements should focus on response times and reducing the time taken to reach solutions.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"There is a tremendous amount that is helpful, such as their recording, watching the systems, locking down the systems, and their training."
"Being able to inform customers about enhanced security from a zero-trust standpoint has significantly improved our sales."
"The customer service is really good."
"I believe it is probably the best around."
"ThreatLocker's support and Cyber Heroes have the absolute best support in the industry, in my opinion, bar none."
"The most valuable feature is ringfencing. It enables us to only allow what needs to be allowed into the environment and keep out anything else. It permits applications to perform without accessing anything they are not supposed to."
"Customer service and support are exceptional."
"It's an important solution to have in order to maintain a strong security posture, especially as we're seeing things like supply chain attacks, where people are accidentally downloading malware from our vendors."
"Unit 42 MDR provides us with managed detection and response functionalities, eliminating the need for capital expenditure since it is an operational expenditure-based service."
"Unit 42 MDR provides us with managed detection and response functionalities, eliminating the need for capital expenditure since it is an operational expenditure-based service."
 

Cons

"The Cyber Hero Support is not as effective as it is portrayed. There is a lot of miscommunication in notes, which are very buried and not easy to find."
"Pricing is a bit high, with a minimum of 50 devices. Lowering that for small companies would be great."
"If there is any aspect to improve, perhaps affordability for small businesses could be considered."
"There are still gaps in the EDR when benchmarked against SentinelOne, but it's improving quickly."
"We have not used it for long enough, but there are some things users have asked for, such as integration with other platforms for reporting. They want a single glass location to use all the tools."
"From an MDR perspective, the solution can have the ability to ingest logs from other sources, such as M365, firewalls, external sources, and even cloud SaaS-based platforms. This way, we can obtain a holistic picture."
"The ultimate, most amazing solution in the market could be less pricey and more transparent."
"We have seen a couple of approval requests come through where if the user types in a reason for why they need it, they'll get approved based on the reason versus the application that are actually required."
"I also have a concern regarding pricing, which is perceived as high compared to competitors."
"I have a concern regarding pricing, which is perceived as high compared to competitors."
 

Pricing and Cost Advice

"It has been excellent."
"It is pretty good. We would have been one of the biggest partners in Ireland, so we got pretty good pricing at the start, and it is still competitive. Pricing depends on what we are up against."
"The pricing is not so bad. My clients do not like it, but they are following our pricing."
"ThreatLocker is worth every penny and a couple more."
Information not available
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Top Industries

By visitors reading reviews
Computer Software Company
19%
Comms Service Provider
12%
Financial Services Firm
8%
University
8%
Manufacturing Company
10%
Marketing Services Firm
8%
Insurance Company
7%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business8
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for ThreatLocker Cyber Hero MDR?
The pricing is cost-efficient and provides good value given the level of security enhancement it provides.
What needs improvement with ThreatLocker Cyber Hero MDR?
There are still gaps in the EDR when benchmarked against SentinelOne, but it's improving quickly. The ability for ThreatLocker to digest the 365 logs provides an elevated level of 365 protection th...
What is your primary use case for ThreatLocker Cyber Hero MDR?
Our primary use case for ThreatLocker Cyber Hero MDR ( /products/threatlocker-cyber-hero-mdr-reviews ) is to reinforce a zero trust environment. We utilize it to avoid security faults and improve d...
What is your experience regarding pricing and costs for Unit 42 Managed Detection and Response?
I find the pricing to be expensive, especially when compared with competitors who offer significant discounts. Palo Alto has room to become more competitive in its pricing.
What needs improvement with Unit 42 Managed Detection and Response?
I prefer having local data sovereignty. It would be advantageous for Palo Alto to have local data centers across different countries to adhere to this requirement. I also have a concern regarding p...
What is your primary use case for Unit 42 Managed Detection and Response?
Unit 42 is a Managed Detection and Response solution with MDR capabilities. I use it in a managed service context where my organization's security needs are catered to by Palo Alto. Generally, it i...
 

Overview

Find out what your peers are saying about Huntress, CrowdStrike, Field Effect and others in Managed Detection and Response (MDR). Updated: February 2026.
884,933 professionals have used our research since 2012.