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System at a tech consulting company with 501-1,000 employees
Real User
Top 10
Oct 30, 2024
Take up less space and are easier to handle
Pros and Cons
  • "Using PowerEdge rack servers has allowed us to use less space. Previously, we used the regular servers, but PowerEdge rack servers take up less space and are easier to handle."
  • "The management of the security architecture could be improved. It takes some time and can be challenging."

What is our primary use case?

I have been using PowerEdge servers primarily for file storage.

How has it helped my organization?

Using PowerEdge rack servers has allowed us to use less space. Previously, we used the regular servers, but PowerEdge rack servers take up less space and are easier to handle.

What is most valuable?

The OpenManage Console improves our IT staff productivity by simplifying platform management. We can keep track of all those servers and do more jobs. The server effectively handles the evolving needs of high-performance workloads. 

What needs improvement?

The management of the security architecture could be improved. It takes some time and can be challenging. 

Buyer's Guide
Dell PowerEdge R-Series
September 2026
Learn what your peers think about Dell PowerEdge R-Series. Get advice and tips from experienced pros sharing their opinions. Updated: September 2026.
913,076 professionals have used our research since 2012.

For how long have I used the solution?

I have been using PowerEdge servers for over 20 years.

What do I think about the stability of the solution?

The overall stability is okay. We had some disk issues with an older version, but newer versions have worked fine.

What do I think about the scalability of the solution?

PowerEdge infrastructure is scalable, but we don't have much need to scale it.

Which solution did I use previously and why did I switch?

We used HP servers before. The main differences between HP and Dell are price and management. Dell is better priced. 

How was the initial setup?

The initial setup was straightforward. We deployed PowerEdge in-house using OpenManage. 

What was our ROI?

The biggest return on investment for me is the stability of the product.

What's my experience with pricing, setup cost, and licensing?

Dell is priced better than alternative solutions.

What other advice do I have?

I rate Dell PowerEdge eight out of 10. PowerEdge servers have improved the overall flexibility of our operations and business a little by simplifying operations and rationalizing placement. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Graphic Designer at a tech services company with 10,001+ employees
MSP
May 22, 2024
Good stability, easy to use, and easy to deploy
Pros and Cons
  • "The solution is easy to use and very stable, and we are happy with it."
  • "It would be nice if it were all included as a part of PowerEdge so you can check your server's performance and availability online."

What is our primary use case?

We use the solution to host on a private cloud. We use a lot of the 600 and 700 series.

How has it helped my organization?

Dell has grown a lot since the fourth generation. When I buy Dell PowerEdge Rack Servers, I don't have to worry about servers, stability, and ease of deployment.

What is most valuable?

The solution is easy to use and very stable, and we are happy with it.

What needs improvement?

Some of Dell's competitors have already been feeding a lot of the performance and availability data to an online platform. We haven't seen that with PowerEdge, or at least we never used it. It would be nice if it were all included as a part of PowerEdge so you can check your server's performance and availability online.

For how long have I used the solution?

I've been using Dell PowerEdge Rack Servers for a long time. I have been using it before it was called PowerEdge.

What do I think about the scalability of the solution?

The solution's scalability is very good. Nowadays, you can jam so much infrastructure into very small 1U or 2U servers, which is very impressive.

How are customer service and support?

The solution’s technical support team is pretty responsive.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We use a lot of Supermicro servers, which are very good in terms of customizability. Supermicro servers can also be a lot aggressive in pricing. We use Supermicro for really lower-end and high-end servers. We use Dell for a lot of the middle-end servers.

How was the initial setup?

It is easy to deploy Dell PowerEdge Rack Servers.

What was our ROI?

We have seen a return on investment with the solution in terms of stability and ease of use.

What's my experience with pricing, setup cost, and licensing?

I wouldn't say the solution's pricing is the best, but it's very competitive.

What other advice do I have?

Right now, we're using a lot of 13, 14, and 15-gen PowerEdge servers.

Many of our customers who do encryption at rest use Dell's TPM chip capability, which works.

PowerEdge Servers are very good for handling the evolving needs of high-performance workloads. We were able to use the solution to scale many of our compute nodes, which are used by many of our customers who need a lot of high computing. So, we're pretty happy with it.

Nowadays, PowerEdge is very reliable and has helped reduce unplanned production downtime twice as much as five years ago.

Overall, I rate the solution a nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Dell PowerEdge R-Series
September 2026
Learn what your peers think about Dell PowerEdge R-Series. Get advice and tips from experienced pros sharing their opinions. Updated: September 2026.
913,076 professionals have used our research since 2012.
Skirmantas Juraska - PeerSpot reviewer
Head of the infrastructure at Hostinger
Real User
May 12, 2024
Powerful And Reliable With Good Warranties
Pros and Cons
  • "It has helped us reduce unplanned downtime by 20% to 30%."
  • "The response time could be better."

What is our primary use case?

We buy the servers without an OS and use Linux and open-source options with it. As we are a web hosting company, these servers primarily serve our customers by hosting their Websites, VPS, Emails, Domains, and other services. We also use them for our own infrastructure and our products.

What is most valuable?

We're a global web hosting company with data centers throughout the world, so we need lots of powerful, reliable, and efficient servers. That’s what Dell PowerEdge servers are. We've been using them for many years and trust the product. 

It has good quality control, and some of my colleagues were able to see this first-hand during a visit to the Dell factory.

We received good demo equipment that helped us pick the best solutions for our business. Plus, we can choose optimal setups and configurations that best fit the needs of our web, cloud, and virtual private server hosting clients.

The servers always arrive with the latest firmware and are very good at handling high-performance workloads. They meet our ever-growing needs, including those associated with AI.

The pricing is very flexible, and the commitment to delivery and working with partners is excellent.

Dell offers us good warranties and is very good at delivering on them when necessary.

In terms of energy consumption, PowerEdge servers are okay. We do find Dell servers to be more efficient than others; however, it depends on the CPU usage and workload. Our newest processors are more power-efficient, and NVMe SSD disc drives help save even more energy. User-friendly OpenManage console helps us efficiently manage the lifecycle of PowerEdge servers. However, we are not using it at full scale.

The servers are easy to set up, and we use a variety of server security features in our current environment. An important advantage is that we can make OS patches and hotfixes without a reboot.

What needs improvement?

We are quite satisfied with our latest configurations. We don't have big complaints at the moment. 

The response time could be better. Everyone is very busy nowadays. It's important to get issues resolved fast. 

For how long have I used the solution?

We've used the solution for around three and four years.

What do I think about the stability of the solution?

The stability is very good. I'd rate stability nine out of ten.

Dell PowerEdge servers improved our IT infrastructure. We have fewer failures and good warranties, and by keeping everything up to date and patched, we reduced unplanned downtime by 20% to 30%. We've also noticed that these servers are 20% more powerful than similar configurations.

What do I think about the scalability of the solution?

As the fastest-growing web hosting company with over 2.5 million clients worldwide, scalability is crucial for us. Dell server scalability is good. If we need more capacity, we just buy more servers. The most recent example is our purchase of 800 Dell servers.

How are customer service and support?

Dell offers helpful technical support, including help and guidance when we have new server configurations.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We've been on the market for 20 years and tested a lot of the competition. We've used at least three different vendors before Dell.

How was the initial setup?

The initial setup is straightforward. 

First, we need to ship our servers to a remote location. However, for racking and installing operating systems, et cetera, it takes about one hour. 

What was our ROI?

The ROI is good. I can’t give the exact numbers, but in terms of outcomes, it is profitable.

What's my experience with pricing, setup cost, and licensing?

While pricing is very important, it's not all about the cost. With Dell, we have fewer issues, and updating processes are faster—which makes it worth the cost.

Overall, the solution is fairly priced and cost-effective. The overall pricing is moderate. 

Which other solutions did I evaluate?

We have considered a public cloud server before choosing Dell.

What other advice do I have?

We are Dell partners and customers. 

I'd advise potential users to try Dell. I would recommend the solution.

I'd rate the solution ten out of ten. I'm quite satisfied with how everything is going. We do not have any complaints. 

Which deployment model are you using for this solution?

On-premises
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
reviewer2380641 - PeerSpot reviewer
Director at a cloud solution provider with 1-10 employees
Real User
Mar 26, 2024
Customizable, highly reliable, and energy-efficient
Pros and Cons
  • "I like the reliability and ease of swapping out failed equipment. It is very easy to replace power supplies and drives."
  • "From the licensing model perspective, it might be useful for enterprises to get an overall enterprise license, rather than licensing each server. That is one option because we tend to buy the service with the licenses, but some of our older equipment does not have them."

What is our primary use case?

We are a web hosting company, so we host websites. They are predominantly high-value websites. They tend to be very intensive applications, so we use CPUs with lots of cores and memory. We try to get as much performance as possible out of these machines.

At the moment, we are using Dell R640 and 740XD, and we have some 540s for backups.

How has it helped my organization?

Dell PowerEdge Rack Servers are very good for handling the evolving needs of high-performance workloads. Even though we do not use the very latest generation servers, they are in line with our customers' needs. Our customers do not know or care what the specs of the servers are. They just want the results, which speed from websites or whatever applications they are running. We have a very strong reputation in the industry for producing those fast results, and at the moment, Dell servers support that very well. Our knowledge perhaps is not as good as it could be on some of the latest technologies. We do not even use NVMe storage yet, but I am quite interested in seeing some of the new technology for NVMe support.

Due to our environmental compliance, we are very aware of our consumption, and it is pleasing to see regular improvements in that area. We are regularly looking at and reviewing our power consumption. We replaced some of our older Dell models with newer ones, which are way more efficient. They are very good in terms of energy consumption. There is a useful calculator available on their website to work out how much we are going to be using, so we can tell in advance. Before we populate a new data center cabinet, we can see how much we should expect it to be using. That makes it a lot easier. We then do not underfill or overfill a cabinet. We can maximize the use of the space by knowing with some degree of accuracy how much power is going to be used.

What is most valuable?

I like the reliability and ease of swapping out failed equipment. It is very easy to replace power supplies and drives.

What needs improvement?

We use older-generation servers. We are two generations behind. There can be remote access management and iDRAC improvements, but I do not have many complaints about that.

From the licensing model perspective, it might be useful for enterprises to get an overall enterprise license, rather than licensing each server. That is one option because we tend to buy the service with the licenses, but some of our older equipment does not have them.

For how long have I used the solution?

I have been using Dell PowerEdge Rack Servers for about ten years.

What do I think about the stability of the solution?

They are very reliable.

What do I think about the scalability of the solution?

We tend to buy quite high-spec servers, so we do not need to upgrade, but storage-wise, typically, we always have an empty base in the servers we deploy. So, we have plenty of scope for scaling.

How are customer service and support?

We do not use their support. We use a third party. We rarely need to get support because the equipment is so reliable. 

Which solution did I use previously and why did I switch?

We used to use HPE many years ago. We moved to Dell because their servers were more customizable. We were able to use our own disks, for example, whereas HP would not allow us to do that. They had to ship the disks, and that was the main reason we moved.

Dell is just a little bit more logical. Even when you open up the box and carry out the replacement tasks with the components, it seems a little bit more logical. In every generation, there is a change, but when you open up a new box, it does not take long. Without reading the manual, you can figure out what needs to be done. We have never been disappointed with the new products that do come out, so we are quite involved now and attached to the Dell ecosystem.

How was the initial setup?

They are very good in terms of deployment. Our automated system is there, and there is no problem with using our deployment tool with it. I cannot think of a case where we have hit a problem. It has been fast. There is nothing to do with the hardware. There are no obstacles.

Which other solutions did I evaluate?

We looked at Supermicro, but we never found them very reliable. The chassis and the build felt a little bit more flimsy compared to Dell. Dell servers felt a lot more like enterprise hardware.

What other advice do I have?

In terms of the impact of PowerEdge Servers on our organization’s sustainability goals, we have not recycled much old equipment. I am not sure what to do with it. I do not know whether they have any incentives for returning old hardware. One thing we need to factor in is how to dispose of older hardware.

For the simple needs that we have, I would rate Dell PowerEdge Rack Servers an eight out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer2380791 - PeerSpot reviewer
Manager, Information Technology at a tech services company with 11-50 employees
Real User
Mar 26, 2024
Reliable servers with efficient deployment, robust performance, and comprehensive management tools
Pros and Cons
  • "One of the key reasons we integrate Dell PowerEdge Rack Servers, particularly the ID Rack model, is for its remote monitoring and administration capabilities."
  • "Its customer support should be improved."

What is our primary use case?

We employ Dell PowerEdge Rack Servers within our vSphere cluster to support our business applications.

How has it helped my organization?

Virtual storage, bandwidth optimization with caching, SSD integration, and similar features contribute significantly to the overall performance and efficiency of the servers. These advancements provide a notable improvement in operations.

The PowerEdge servers have poor energy consumption performance.

For the sustainability of our company, we plan to purchase new PowerEdge servers. Our current servers have been in use for five years and are nearing the end of their life cycle. Therefore, we intend to replace them with new PowerEdge servers to ensure continued efficiency and satisfaction.

It contributed to reducing production downtime by approximately 20%.

What is most valuable?

One of the key reasons we integrate Dell PowerEdge Rack Servers, particularly the ID Rack model, is for its remote monitoring and administration capabilities. This feature is essential for managing the servers efficiently, allowing remote access and administration without the need for physical monitors or on-site presence.

What needs improvement?

Using SD cards for installing the hypervisor is not particularly reliable. Its customer support should be improved.

For how long have I used the solution?

I have been using the servers for fifteen years.

What do I think about the stability of the solution?

It offers excellent stability.

How are customer service and support?

Tech support can be slow to respond at times, and there are occasions when they seem hesitant to trust our assessments. This can lead to prolonged troubleshooting processes, often requiring us to provide extensive logs for investigation. I would rate it seven out of ten.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

We utilize various types of servers, with a predominant focus on HPE models.
In my view, there isn't a significant distinction between them; they essentially perform the same tasks but in slightly different ways. There are variations in management tools, however. Customers seem to prefer Dell, possibly due to their positive experiences with the products and alignment with specific guidelines or regulations.

What about the implementation team?

Deployment was straightforward, and to be honest, not much different from other solutions.

What other advice do I have?

Overall, I would rate it nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer2380770 - PeerSpot reviewer
IT-Systems Administrator at a manufacturing company with 10,001+ employees
Real User
Mar 26, 2024
Reliable servers with easy management and good service
Pros and Cons
  • "Reliability is important for us. They are reliable, and the service is very good."
  • "The server itself is good, but sometimes, the salesperson forgets to sell us the right controller. It is related to sales. It is not related to the technical part."

What is our primary use case?

We have virtualization running on Dell PowerEdge Rack Servers. We have VMware. We have some physical workloads. We also have Oracle databases.

How has it helped my organization?

Dell PowerEdge Rack Servers are reliable and do not require a lot of maintenance. We put them in the rack and forget them. 

In terms of the overall flexibility of our operations, we have a lot of servers, and because of virtualization, it is very flexible, but it has nothing to do with the hardware.

What is most valuable?

Reliability is important for us. They are reliable, and the service is very good. iDRAC is a good feature that we use very often. We are rarely in the data center.

What needs improvement?

The server itself is good, but sometimes, the salesperson forgets to sell us the right controller. It is related to sales. It is not related to the technical part. There is nothing that can be improved in these servers technically.

For how long have I used the solution?

I have been working in this organization for nine years, and they were already using Dell servers when I joined. 

What do I think about the stability of the solution?

These servers are very stable.

How are customer service and support?

Most times, we take care of things on our own. Usually, when there is something that needs to be fixed or replaced, we take Dell's help. I would rate their support an eight out of ten. It is very good, but it can always be better.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We only use Dell servers.

How was the initial setup?

They are easy to deploy. There are no problems with that.

What was our ROI?

We have seen an ROI. We rarely have any problems with these servers. Overall, it is a good deal.

What's my experience with pricing, setup cost, and licensing?

We have not compared them with others. The price is okay, but they can always be a little bit cheaper.

What other advice do I have?

I would rate Dell PowerEdge Rack Servers an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Consultant at ACES BV
Consultant
Feb 21, 2024
Provides the flexibility and manageability necessary to streamline IT operations

What is our primary use case?

We use Dell PowerEdge Rack Servers for our office automation and our VDI needs. It offers a robust and reliable solution that can scale with our business requirements while providing the flexibility and manageability necessary to streamline IT operations.

How has it helped my organization?

As a customer, we find that these servers offer excellent durability and require minimal maintenance over time. They deliver strong performance, backed by reliable support services. The ability to control the servers remotely through the rack interface is particularly valuable, as it eliminates the need for onsite visits or physical access. All that's required is the password, providing full access to manage the servers efficiently without any additional hassle.

The server energy consumption has shown significant improvement. Looking back about a decade, energy efficiency wasn't a major concern, leading to higher consumption levels. However, there's been a noticeable decrease in power consumption in recent years, resulting in a smaller environmental footprint. This reduction in power usage is largely attributed to the servers becoming more compact, requiring less power overall.

Addressing the evolving demands of high-performance workloads requires a versatile range of server options. By conducting a thorough assessment of our requirements and performance expectations, we identify the most suitable model from the diverse array of choices available. This process ensures that we select a server that aligns closely with our specific needs. With such a broad spectrum of products to choose from, there is consistently a model that fits our requirements effectively.

It significantly reduces unplanned production downtime. In our entirely virtualized environment, we can seamlessly place one server into maintenance mode, conduct complete hardware and software upgrades, and then transition to the next server. While the software solutions provided with virtualization products play a key role in this process, Dell servers also contribute to this uptime reliability. Remarkably, we have experienced no downtime whatsoever in the past five years.

What is most valuable?

The combination with the OpenManage, along with the ease of installation, configuration, and maintenance, is the most valuable aspect for me.

What needs improvement?

There have been certain environmental concerns, but they don't pose a significant issue for me as my focus is on maximizing performance, especially in providing a fast API environment for both my customers and myself. Larger customers might benefit from servers that strike a better balance between performance and environmental considerations.

For how long have I used the solution?

We have been working with it for approximately twenty years.

Which solution did I use previously and why did I switch?

When comparing Dell's PowerEdge Rack Servers with competitors like HP's Proliant servers, as a Dell partner, we have experience with both brands and their respective services. In our assessment, Dell outperforms HP in several key areas, notably in terms of support and ease of maintenance. While HP offers OneView for server management, which some find easier to use than Dell's OpenManage, this might be a subjective opinion. Overall, Dell's PowerEdge servers excel in delivering superior support and streamlined maintenance processes compared to HP's Proliant servers.

What about the implementation team?

Deployment typically takes around one hour.

What was our ROI?

We have noticed a return on investment.

What's my experience with pricing, setup cost, and licensing?

The pricing is considered fair.

What other advice do I have?

Overall, I would rate it nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Gateri Hafid Bonfoh - PeerSpot reviewer
Chef de project IT at Messer France
Real User
Feb 8, 2024
A strong and reliable solution that is easy to use and provides excellent technical support
Pros and Cons
  • "The solution is very strong and reliable."
  • "The vendor must provide cheaper versions of the tool for smaller use cases."

What is our primary use case?

The product is used for virtualization. I work for a gas company. We have a lot of locations in France. We use some applications to pilot the process of making gases. In each location, we use Dell PowerEdge to implement and supervise the process of gas production and processing.

What is most valuable?

The solution is very strong and reliable. The capacity is very good. Whenever I want to add an application server in a production location, I choose Dell PowerEdge. The solution is simple to manage. The maintenance and support are really good. It is easy to use. We did not face any big problems that we couldn’t resolve.

What needs improvement?

The solution’s sales policies must be changed. Sometimes, we need the tool for a small use case. The vendor must provide cheaper versions of the tool for smaller use cases.

For how long have I used the solution?

I have been using the solution since 2015.

What do I think about the stability of the solution?

The tool is stable compared to other products.

How are customer service and support?

The support is really good. The support team is reliable. Compared to HPE, Dell's support is better. The support contracts of Dell are very clear. The communication we have with the salespeople is also very clear. The support team is quick. When we have a problem, we can find a solution quickly. We do not have to wait or send multiple emails to explain our problems.

Which solution did I use previously and why did I switch?

We were using other servers before. However, there were long delays in deliveries. We use Microsoft’s operating system. I choose Dell PowerEdge Rack Servers because its compatibility with Microsoft is really good. We can use it with other operating systems, too. We also use HPE's servers.

What's my experience with pricing, setup cost, and licensing?

The solution is expensive. We buy it for three years but use it for five years by extending the guarantee. We have been using it for ten years. It makes it past the depreciation value for a long time. We have to buy new servers every five years. If we need two servers, we buy one, use it for five years, and replace it with a new one. We are using it economically.

What other advice do I have?

We provide products to beverage companies. We also provide medical gases to hospitals. In my company, we are not managing energy. We have a special team with many people who manage energy. We are buying energy. We need to do all the things that are needed to keep the production safe. Energy is not our focus. I have never thought about energy conservation in three years.

We use MPLS and SD-WAN. We have a private network for all our locations. The PowerEdge connects our VLAN and the users’ VLAN. When we want control of our servers, we can take the control directly. If we want to see whether the equipment is working well, we can take control of the switch that communicates to the server.

We have a special VLAN. It’s an administrative VLAN. Only IT persons like me have access to the VLAN. The access is quick and easy because of Dell PowerEdge. The implementation is simple. We use it every time and do not have a problem with it.

We don't use many other servers. We do not have problems with switching Dell PowerEdge on and off. It is really simple for our technicians. The tool has helped us reduce unplanned production downtime. In all our racks, we have an inverter. We have a program to notify the server to back up and shut down cleanly.

When there is a downtime, we only check whether the processing is fine. We have not had any problem with it for many years. It works well. We can do everything we want to do with the tool. When we chose other servers, we faced problems within a year. Dell PowerEdge is a good solution. We have been using it for a long time. The vendor must provide servers for smaller use cases.

Overall, I rate the solution an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Adj Directeur at Boursorama
Real User
Feb 4, 2024
Fast delivery, reliable, and helpful for reducing data center footprint
Pros and Cons
  • "The speed of delivery is something super valuable. Reliability and performance are also valuable."
  • "Their support can be better. The speed of their support is not always great because the access to the data centers is sometimes complicated, so there is back and forth."

What is our primary use case?

We use Dell PowerEdge Rack Servers for application servers, database servers, and virtualization. We also use them for hyperconvergence.

How has it helped my organization?

By implementing Dell PowerEdge Rack Servers, we wanted to reduce the footprint in the data center and the costs. We also wanted to have better performance and, above all, durability because we keep them for a minimum of seven years.

Dell PowerEdge Rack Servers are well placed in comparison to their competitors in terms of energy consumption. They are even better now with the AMD processors.

At the moment, Dell PowerEdge Rack Servers perfectly meet our needs. We have never reached the limit, or there has always been a solution offered by Dell to manage the evolving needs of the high-performance workloads. It is always evolving, and there are no issues.

With regards to the durability of the servers, the advantage is that we keep the servers for seven years before changing them. That is important for us. It allows us to avoid using them for nothing. The support is also there afterward. There is performance too because we are putting fewer of them.

Dell PowerEdge Rack Servers have helped to reduce unplanned production downtime. We have very rare breakdowns with it. That is why we keep them for seven years.

Using Dell PowerEdge Rack Servers has affected the overall flexibility of our operations or business. It has had an impact on the growth because we can deliver fast. We can grow very quickly because we have a growth of 40% per year, and we have a supplier who can react and install very quickly, which allows us to grow.

What is most valuable?

The speed of delivery is something super valuable. Reliability and performance are also valuable.

What needs improvement?

Their support can be better. The speed of their support is not always great because the access to the data centers is sometimes complicated, so there is back and forth. This is where there is room for improvement.

We have a lot of issues with OpenManage. We are currently in talks with Dell to be able to roll it out within the company, but we are struggling because we are a bank, and there are many things that are out of bounds. It seems that the people working on it are not familiar with this type of business, and it is struggling to function properly. We would definitely like to have something better integrated. There is definitely some improvement needed in this software.

One area for improvement could be the capacity to evaluate all of our servers with one console. They might already have it, and I might not be aware of it, but it would be great to have one console that could tell us what, for example, the overall consumption from our servers is. I should be able to know about every rack too. That would help me with my choice related to the new generation and the model I should go for. Because of the rack configuration, I must be careful with each rack’s consumption. I must be careful that it is not too stretched.

Currently, I use one of their suppliers for PCs to get this kind of information. If I could obtain the information directly from the server itself, it would be more interesting.

For how long have I used the solution?

I have been using Dell PowerEdge Rack Servers for more than ten years.

What do I think about the stability of the solution?

Dell PowerEdge Rack Servers are stable. I would rate them a ten out of ten in terms of stability because I have no problem.

What do I think about the scalability of the solution?

The scalability is very good. I would rate them a ten out of ten in terms of scalability because I do not reach the limit as far as my needs are concerned.

How are customer service and support?

Their support needs improvement. Delivery times are quite substantial, and customer service is very important to us.

I would rate their support a seven out of ten. They can improve the response time because it is always the same system. Bearing in mind that our teams are already pretty highly skilled, their support does not need to ask the same questions, such as:

  • Have you updated it?

  • Have you done the tests?

Generally, when we identify a problem, it ends up being that one, but we lose quite a bit of time doing the tests because we have to follow a certain procedure. They do not want to change the part until that procedure has been followed and completed. That is how we end up losing time with the support.

Which solution did I use previously and why did I switch?

We have had some from HPE and other brands. I switched because I have been working with Dell for several years now, and above all, because of the server’s modality and direct delivery. The delivery is very fast which is not the case with the others.

How was the initial setup?


What was our ROI?

The calculation for any return on investments is always a complicated matter. It is always complicated, but as far as durability is concerned, we always see some because we can absorb the costs over a longer period of time. So, that lowers our investment’s cost. In comparison to the competitors, they are in a fairly good position, and it is still the case today, but the ROI is difficult to calculate as we are still growing.

What's my experience with pricing, setup cost, and licensing?

We do not know why they have increased the price by 25%. This is a very steep increase. In my opinion, it is not justified, but it is the same case with everyone. Margins should certainly not be increased.

With regards to the licenses, I do not use any licenses from Dell.

What other advice do I have?

I would rate Dell PowerEdge Rack Servers a nine out of ten because there are a few areas for improvement. Overall, it is a good product.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer2339181 - PeerSpot reviewer
Head of Backup at a financial services firm with 5,001-10,000 employees
Real User
Jan 31, 2024
Works perfectly and provides the cyber resilience and security that we need
Pros and Cons
  • "It works perfectly, especially in terms of availability and reliability, without any type of issue, which is why we are very happy with it."
  • "The cost can be improved. For other use cases, we use Hitachi servers, which are a little cheaper but have similar functionality."

What is our primary use case?

Mainly, we started using them when we implemented a cyber recovery solution with Data Domain, in which several Dell PowerEdge Rack servers are also involved.

By implementing this solution, we wanted cyber resilience. We wanted a 1/3 copy cyber recovery solution that would prevent us from losing all the data in the event of a cyber attack.

In terms of deployment, we use them on-prem, directly with Dell as our provider.

How has it helped my organization?

They provide the cyber resilience that we were looking for. They are working perfectly so far, and we are happy with them.

The PowerEdge Cyber Resilient Architecture approach to security is very good. Overall, Dell's approach to security is pretty good. I like using Dell products because they always have security configuration guides.

In terms of energy consumption, Dell PowerEdge Rack Servers can possibly be improved, but this is what I would say regarding any other type of server.

I do not know specifically about Dell's sustainability goals or how PowerEdge can help, but at the level of on-prem servers, it can always be improved by moving towards new virtualization to reduce the impact and perhaps reduce the number of servers.

Dell PowerEdge Rack Servers have helped to reduce unplanned production downtime. In our case, we have planned a maximum downtime of one week in the event of a cyber attack. These are the ratios we use.

The OpenManage console has affected our IT staff’s productivity. It has helped in a positive way because it is a console that centralizes many things that our staff manages every day. In that sense, it is in a centralized console. It helps a lot.

Dell PowerEdge Rack Servers have not impacted the overall flexibility of our operations or business. In our case, it is an isolated additional system, so it is not like adding an additional layer to improve the flexibility per se.

What is most valuable?

There is no specific feature that is more valuable than other servers for us. Because it is part of an overall solution that Dell has offered us, we opted for Dell's PowerEdge servers. Overall, it is a good solution. It works perfectly, especially in terms of availability and reliability, without any type of issue, which is why we are very happy with it.

What needs improvement?

The cost can be improved. For other use cases, we use Hitachi servers, which are a little cheaper but have similar functionality.

For how long have I used the solution?

I have been using Dell PowerEdge Rack Servers for approximately two years.

What do I think about the stability of the solution?

So far, we have had no stability problems. They are very stable.

What do I think about the scalability of the solution?

The scalability is very good. We use them in several locations. The main department in which they are used is ours, which is for data protection backup. They are mainly used for a cyber recovery solution.

How are customer service and support?

I would assess their support very positively. I have been working with them for several years, and I am very happy with their support.

Which solution did I use previously and why did I switch?

We also use Hitachi. We have not switched. We maintain two brands.

What was our ROI?

It has simply covered our use case.

What's my experience with pricing, setup cost, and licensing?

They can improve the costs.

Which other solutions did I evaluate?

We evaluated Veritas. We evaluated Netapp solutions. There were five or six different vendors. We did not see a critical difference. In general, they were similar, but Dell was more present throughout the process.

What other advice do I have?

I would rate Dell PowerEdge Rack Servers a nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
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Updated: September 2026
Buyer's Guide
Download our free Dell PowerEdge R-Series Report and get advice and tips from experienced pros sharing their opinions.