My experience and background is in the OEM space. I help customers take their IP to market on a reliable server, and Dell is normally the go-to option for that.
Senior Business Manager (Europe) at a tech consulting company with 10,001+ employees
Easy management, global support, and competitive pricing
Pros and Cons
- "We are able to do remote monitoring and installation of hardware and software, and that tends to be very popular with customers."
- "I do not have any input as such. There can be a bit more expansive AI portfolio, but I have not worked on any AI projects with Dell, so I might not be up to date in knowledge."
What is our primary use case?
How has it helped my organization?
Reliability is the main benefit. From a services standpoint, on the OEM side, customers always like the ability to deploy in other countries with their own IP. They can use the Dell tier-one global service. Normally, the service appeals to the customers more than the platform.
They are seen as a very power-efficient option, but I do not have any metrics to back it up.
What is most valuable?
Within that space, one of the most valuable features is the management. We are able to do remote monitoring and installation of hardware and software, and that tends to be very popular with customers. When customers are deploying their IP out into the field, being able to handle the management and servicing of platforms remotely to diagnose issues is always useful.
What needs improvement?
I do not have any input as such. There can be a bit more expansive AI portfolio, but I have not worked on any AI projects with Dell, so I might not be up to date in knowledge.
There is probably room to expand the lower-end range.
Buyer's Guide
Dell PowerEdge R-Series
May 2026
Learn what your peers think about Dell PowerEdge R-Series. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
895,891 professionals have used our research since 2012.
For how long have I used the solution?
I have been working with Dell PowerEdge servers throughout my career. It has been seven or eight years.
What do I think about the stability of the solution?
We do not have too many reports of the platform being unstable, but it is not something I would directly get involved with.
How are customer service and support?
I do not work directly with the hardware, so I cannot speak from a quality perspective and compare it to others, but Dell has some of the best services when looking at comparable server vendors. Their after-sales and pre-sales support is probably the best in the business.
My experience has always been positive. I would rate their customer service and support a nine out of ten. No one gets a ten.
How was the initial setup?
In the environments I work in, they are almost entirely on-prem, but I am not involved in the deployment.
What's my experience with pricing, setup cost, and licensing?
Pricing is very competitive. I have not been too involved in the licensing, but from a hardware perspective, I always find them to be competitive.
What other advice do I have?
I would rate Dell PowerEdge Rack Servers an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Distributor
Manager, Information Technology at a tech services company with 11-50 employees
Reliable servers with efficient deployment, robust performance, and comprehensive management tools
Pros and Cons
- "One of the key reasons we integrate Dell PowerEdge Rack Servers, particularly the ID Rack model, is for its remote monitoring and administration capabilities."
- "Its customer support should be improved."
What is our primary use case?
We employ Dell PowerEdge Rack Servers within our vSphere cluster to support our business applications.
How has it helped my organization?
Virtual storage, bandwidth optimization with caching, SSD integration, and similar features contribute significantly to the overall performance and efficiency of the servers. These advancements provide a notable improvement in operations.
The PowerEdge servers have poor energy consumption performance.
For the sustainability of our company, we plan to purchase new PowerEdge servers. Our current servers have been in use for five years and are nearing the end of their life cycle. Therefore, we intend to replace them with new PowerEdge servers to ensure continued efficiency and satisfaction.
It contributed to reducing production downtime by approximately 20%.
What is most valuable?
One of the key reasons we integrate Dell PowerEdge Rack Servers, particularly the ID Rack model, is for its remote monitoring and administration capabilities. This feature is essential for managing the servers efficiently, allowing remote access and administration without the need for physical monitors or on-site presence.
What needs improvement?
Using SD cards for installing the hypervisor is not particularly reliable. Its customer support should be improved.
For how long have I used the solution?
I have been using the servers for fifteen years.
What do I think about the stability of the solution?
It offers excellent stability.
How are customer service and support?
Tech support can be slow to respond at times, and there are occasions when they seem hesitant to trust our assessments. This can lead to prolonged troubleshooting processes, often requiring us to provide extensive logs for investigation. I would rate it seven out of ten.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
We utilize various types of servers, with a predominant focus on HPE models.
In my view, there isn't a significant distinction between them; they essentially perform the same tasks but in slightly different ways. There are variations in management tools, however. Customers seem to prefer Dell, possibly due to their positive experiences with the products and alignment with specific guidelines or regulations.
What about the implementation team?
Deployment was straightforward, and to be honest, not much different from other solutions.
What other advice do I have?
Overall, I would rate it nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer.
Buyer's Guide
Dell PowerEdge R-Series
May 2026
Learn what your peers think about Dell PowerEdge R-Series. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
895,891 professionals have used our research since 2012.
IT-Systems Administrator at a manufacturing company with 10,001+ employees
Reliable servers with easy management and good service
Pros and Cons
- "Reliability is important for us. They are reliable, and the service is very good."
- "The server itself is good, but sometimes, the salesperson forgets to sell us the right controller. It is related to sales. It is not related to the technical part."
What is our primary use case?
We have virtualization running on Dell PowerEdge Rack Servers. We have VMware. We have some physical workloads. We also have Oracle databases.
How has it helped my organization?
Dell PowerEdge Rack Servers are reliable and do not require a lot of maintenance. We put them in the rack and forget them.
In terms of the overall flexibility of our operations, we have a lot of servers, and because of virtualization, it is very flexible, but it has nothing to do with the hardware.
What is most valuable?
Reliability is important for us. They are reliable, and the service is very good. iDRAC is a good feature that we use very often. We are rarely in the data center.
What needs improvement?
The server itself is good, but sometimes, the salesperson forgets to sell us the right controller. It is related to sales. It is not related to the technical part. There is nothing that can be improved in these servers technically.
For how long have I used the solution?
I have been working in this organization for nine years, and they were already using Dell servers when I joined.
What do I think about the stability of the solution?
These servers are very stable.
How are customer service and support?
Most times, we take care of things on our own. Usually, when there is something that needs to be fixed or replaced, we take Dell's help. I would rate their support an eight out of ten. It is very good, but it can always be better.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We only use Dell servers.
How was the initial setup?
They are easy to deploy. There are no problems with that.
What was our ROI?
We have seen an ROI. We rarely have any problems with these servers. Overall, it is a good deal.
What's my experience with pricing, setup cost, and licensing?
We have not compared them with others. The price is okay, but they can always be a little bit cheaper.
What other advice do I have?
I would rate Dell PowerEdge Rack Servers an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Consultant at ACES BV
Provides the flexibility and manageability necessary to streamline IT operations
What is our primary use case?
We use Dell PowerEdge Rack Servers for our office automation and our VDI needs. It offers a robust and reliable solution that can scale with our business requirements while providing the flexibility and manageability necessary to streamline IT operations.
How has it helped my organization?
As a customer, we find that these servers offer excellent durability and require minimal maintenance over time. They deliver strong performance, backed by reliable support services. The ability to control the servers remotely through the rack interface is particularly valuable, as it eliminates the need for onsite visits or physical access. All that's required is the password, providing full access to manage the servers efficiently without any additional hassle.
The server energy consumption has shown significant improvement. Looking back about a decade, energy efficiency wasn't a major concern, leading to higher consumption levels. However, there's been a noticeable decrease in power consumption in recent years, resulting in a smaller environmental footprint. This reduction in power usage is largely attributed to the servers becoming more compact, requiring less power overall.
Addressing the evolving demands of high-performance workloads requires a versatile range of server options. By conducting a thorough assessment of our requirements and performance expectations, we identify the most suitable model from the diverse array of choices available. This process ensures that we select a server that aligns closely with our specific needs. With such a broad spectrum of products to choose from, there is consistently a model that fits our requirements effectively.
It significantly reduces unplanned production downtime. In our entirely virtualized environment, we can seamlessly place one server into maintenance mode, conduct complete hardware and software upgrades, and then transition to the next server. While the software solutions provided with virtualization products play a key role in this process, Dell servers also contribute to this uptime reliability. Remarkably, we have experienced no downtime whatsoever in the past five years.
What is most valuable?
The combination with the OpenManage, along with the ease of installation, configuration, and maintenance, is the most valuable aspect for me.
What needs improvement?
There have been certain environmental concerns, but they don't pose a significant issue for me as my focus is on maximizing performance, especially in providing a fast API environment for both my customers and myself. Larger customers might benefit from servers that strike a better balance between performance and environmental considerations.
For how long have I used the solution?
We have been working with it for approximately twenty years.
Which solution did I use previously and why did I switch?
When comparing Dell's PowerEdge Rack Servers with competitors like HP's Proliant servers, as a Dell partner, we have experience with both brands and their respective services. In our assessment, Dell outperforms HP in several key areas, notably in terms of support and ease of maintenance. While HP offers OneView for server management, which some find easier to use than Dell's OpenManage, this might be a subjective opinion. Overall, Dell's PowerEdge servers excel in delivering superior support and streamlined maintenance processes compared to HP's Proliant servers.
What about the implementation team?
Deployment typically takes around one hour.
What was our ROI?
We have noticed a return on investment.
What's my experience with pricing, setup cost, and licensing?
The pricing is considered fair.
What other advice do I have?
Overall, I would rate it nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Chef de project IT at Messer France
A strong and reliable solution that is easy to use and provides excellent technical support
Pros and Cons
- "The solution is very strong and reliable."
- "The vendor must provide cheaper versions of the tool for smaller use cases."
What is our primary use case?
The product is used for virtualization. I work for a gas company. We have a lot of locations in France. We use some applications to pilot the process of making gases. In each location, we use Dell PowerEdge to implement and supervise the process of gas production and processing.
What is most valuable?
The solution is very strong and reliable. The capacity is very good. Whenever I want to add an application server in a production location, I choose Dell PowerEdge. The solution is simple to manage. The maintenance and support are really good. It is easy to use. We did not face any big problems that we couldn’t resolve.
What needs improvement?
The solution’s sales policies must be changed. Sometimes, we need the tool for a small use case. The vendor must provide cheaper versions of the tool for smaller use cases.
For how long have I used the solution?
I have been using the solution since 2015.
What do I think about the stability of the solution?
The tool is stable compared to other products.
How are customer service and support?
The support is really good. The support team is reliable. Compared to HPE, Dell's support is better. The support contracts of Dell are very clear. The communication we have with the salespeople is also very clear. The support team is quick. When we have a problem, we can find a solution quickly. We do not have to wait or send multiple emails to explain our problems.
Which solution did I use previously and why did I switch?
We were using other servers before. However, there were long delays in deliveries. We use Microsoft’s operating system. I choose Dell PowerEdge Rack Servers because its compatibility with Microsoft is really good. We can use it with other operating systems, too. We also use HPE's servers.
What's my experience with pricing, setup cost, and licensing?
The solution is expensive. We buy it for three years but use it for five years by extending the guarantee. We have been using it for ten years. It makes it past the depreciation value for a long time. We have to buy new servers every five years. If we need two servers, we buy one, use it for five years, and replace it with a new one. We are using it economically.
What other advice do I have?
We provide products to beverage companies. We also provide medical gases to hospitals. In my company, we are not managing energy. We have a special team with many people who manage energy. We are buying energy. We need to do all the things that are needed to keep the production safe. Energy is not our focus. I have never thought about energy conservation in three years.
We use MPLS and SD-WAN. We have a private network for all our locations. The PowerEdge connects our VLAN and the users’ VLAN. When we want control of our servers, we can take the control directly. If we want to see whether the equipment is working well, we can take control of the switch that communicates to the server.
We have a special VLAN. It’s an administrative VLAN. Only IT persons like me have access to the VLAN. The access is quick and easy because of Dell PowerEdge. The implementation is simple. We use it every time and do not have a problem with it.
We don't use many other servers. We do not have problems with switching Dell PowerEdge on and off. It is really simple for our technicians. The tool has helped us reduce unplanned production downtime. In all our racks, we have an inverter. We have a program to notify the server to back up and shut down cleanly.
When there is a downtime, we only check whether the processing is fine. We have not had any problem with it for many years. It works well. We can do everything we want to do with the tool. When we chose other servers, we faced problems within a year. Dell PowerEdge is a good solution. We have been using it for a long time. The vendor must provide servers for smaller use cases.
Overall, I rate the solution an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Adj Directeur at Boursorama
Fast delivery, reliable, and helpful for reducing data center footprint
Pros and Cons
- "The speed of delivery is something super valuable. Reliability and performance are also valuable."
- "Their support can be better. The speed of their support is not always great because the access to the data centers is sometimes complicated, so there is back and forth."
What is our primary use case?
We use Dell PowerEdge Rack Servers for application servers, database servers, and virtualization. We also use them for hyperconvergence.
How has it helped my organization?
By implementing Dell PowerEdge Rack Servers, we wanted to reduce the footprint in the data center and the costs. We also wanted to have better performance and, above all, durability because we keep them for a minimum of seven years.
Dell PowerEdge Rack Servers are well placed in comparison to their competitors in terms of energy consumption. They are even better now with the AMD processors.
At the moment, Dell PowerEdge Rack Servers perfectly meet our needs. We have never reached the limit, or there has always been a solution offered by Dell to manage the evolving needs of the high-performance workloads. It is always evolving, and there are no issues.
With regards to the durability of the servers, the advantage is that we keep the servers for seven years before changing them. That is important for us. It allows us to avoid using them for nothing. The support is also there afterward. There is performance too because we are putting fewer of them.
Dell PowerEdge Rack Servers have helped to reduce unplanned production downtime. We have very rare breakdowns with it. That is why we keep them for seven years.
Using Dell PowerEdge Rack Servers has affected the overall flexibility of our operations or business. It has had an impact on the growth because we can deliver fast. We can grow very quickly because we have a growth of 40% per year, and we have a supplier who can react and install very quickly, which allows us to grow.
What is most valuable?
The speed of delivery is something super valuable. Reliability and performance are also valuable.
What needs improvement?
Their support can be better. The speed of their support is not always great because the access to the data centers is sometimes complicated, so there is back and forth. This is where there is room for improvement.
We have a lot of issues with OpenManage. We are currently in talks with Dell to be able to roll it out within the company, but we are struggling because we are a bank, and there are many things that are out of bounds. It seems that the people working on it are not familiar with this type of business, and it is struggling to function properly. We would definitely like to have something better integrated. There is definitely some improvement needed in this software.
One area for improvement could be the capacity to evaluate all of our servers with one console. They might already have it, and I might not be aware of it, but it would be great to have one console that could tell us what, for example, the overall consumption from our servers is. I should be able to know about every rack too. That would help me with my choice related to the new generation and the model I should go for. Because of the rack configuration, I must be careful with each rack’s consumption. I must be careful that it is not too stretched.
Currently, I use one of their suppliers for PCs to get this kind of information. If I could obtain the information directly from the server itself, it would be more interesting.
For how long have I used the solution?
I have been using Dell PowerEdge Rack Servers for more than ten years.
What do I think about the stability of the solution?
Dell PowerEdge Rack Servers are stable. I would rate them a ten out of ten in terms of stability because I have no problem.
What do I think about the scalability of the solution?
The scalability is very good. I would rate them a ten out of ten in terms of scalability because I do not reach the limit as far as my needs are concerned.
How are customer service and support?
Their support needs improvement. Delivery times are quite substantial, and customer service is very important to us.
I would rate their support a seven out of ten. They can improve the response time because it is always the same system. Bearing in mind that our teams are already pretty highly skilled, their support does not need to ask the same questions, such as:
Have you updated it?
Have you done the tests?
Generally, when we identify a problem, it ends up being that one, but we lose quite a bit of time doing the tests because we have to follow a certain procedure. They do not want to change the part until that procedure has been followed and completed. That is how we end up losing time with the support.
Which solution did I use previously and why did I switch?
We have had some from HPE and other brands. I switched because I have been working with Dell for several years now, and above all, because of the server’s modality and direct delivery. The delivery is very fast which is not the case with the others.
How was the initial setup?
What was our ROI?
The calculation for any return on investments is always a complicated matter. It is always complicated, but as far as durability is concerned, we always see some because we can absorb the costs over a longer period of time. So, that lowers our investment’s cost. In comparison to the competitors, they are in a fairly good position, and it is still the case today, but the ROI is difficult to calculate as we are still growing.
What's my experience with pricing, setup cost, and licensing?
We do not know why they have increased the price by 25%. This is a very steep increase. In my opinion, it is not justified, but it is the same case with everyone. Margins should certainly not be increased.
With regards to the licenses, I do not use any licenses from Dell.
What other advice do I have?
I would rate Dell PowerEdge Rack Servers a nine out of ten because there are a few areas for improvement. Overall, it is a good product.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Head of Backup at a financial services firm with 5,001-10,000 employees
Works perfectly and provides the cyber resilience and security that we need
Pros and Cons
- "It works perfectly, especially in terms of availability and reliability, without any type of issue, which is why we are very happy with it."
- "The cost can be improved. For other use cases, we use Hitachi servers, which are a little cheaper but have similar functionality."
What is our primary use case?
Mainly, we started using them when we implemented a cyber recovery solution with Data Domain, in which several Dell PowerEdge Rack servers are also involved.
By implementing this solution, we wanted cyber resilience. We wanted a 1/3 copy cyber recovery solution that would prevent us from losing all the data in the event of a cyber attack.
In terms of deployment, we use them on-prem, directly with Dell as our provider.
How has it helped my organization?
They provide the cyber resilience that we were looking for. They are working perfectly so far, and we are happy with them.
The PowerEdge Cyber Resilient Architecture approach to security is very good. Overall, Dell's approach to security is pretty good. I like using Dell products because they always have security configuration guides.
In terms of energy consumption, Dell PowerEdge Rack Servers can possibly be improved, but this is what I would say regarding any other type of server.
I do not know specifically about Dell's sustainability goals or how PowerEdge can help, but at the level of on-prem servers, it can always be improved by moving towards new virtualization to reduce the impact and perhaps reduce the number of servers.
Dell PowerEdge Rack Servers have helped to reduce unplanned production downtime. In our case, we have planned a maximum downtime of one week in the event of a cyber attack. These are the ratios we use.
The OpenManage console has affected our IT staff’s productivity. It has helped in a positive way because it is a console that centralizes many things that our staff manages every day. In that sense, it is in a centralized console. It helps a lot.
Dell PowerEdge Rack Servers have not impacted the overall flexibility of our operations or business. In our case, it is an isolated additional system, so it is not like adding an additional layer to improve the flexibility per se.
What is most valuable?
There is no specific feature that is more valuable than other servers for us. Because it is part of an overall solution that Dell has offered us, we opted for Dell's PowerEdge servers. Overall, it is a good solution. It works perfectly, especially in terms of availability and reliability, without any type of issue, which is why we are very happy with it.
What needs improvement?
The cost can be improved. For other use cases, we use Hitachi servers, which are a little cheaper but have similar functionality.
For how long have I used the solution?
I have been using Dell PowerEdge Rack Servers for approximately two years.
What do I think about the stability of the solution?
So far, we have had no stability problems. They are very stable.
What do I think about the scalability of the solution?
The scalability is very good. We use them in several locations. The main department in which they are used is ours, which is for data protection backup. They are mainly used for a cyber recovery solution.
How are customer service and support?
I would assess their support very positively. I have been working with them for several years, and I am very happy with their support.
Which solution did I use previously and why did I switch?
We also use Hitachi. We have not switched. We maintain two brands.
What was our ROI?
It has simply covered our use case.
What's my experience with pricing, setup cost, and licensing?
They can improve the costs.
Which other solutions did I evaluate?
We evaluated Veritas. We evaluated Netapp solutions. There were five or six different vendors. We did not see a critical difference. In general, they were similar, but Dell was more present throughout the process.
What other advice do I have?
I would rate Dell PowerEdge Rack Servers a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Competitive price, very reliable, and helpful for business continuity and efficiency
Pros and Cons
- "The most valuable features are that they are very reliable, and Dell's technical service is also optimal."
- "The price is the only thing that can be improved."
What is our primary use case?
Dell PowerEdge Rack Servers are the production servers for the company.
By implementing Dell PowerEdge Rack Servers, above all, we wanted to resolve issues of scalability and trust.
How has it helped my organization?
Dell PowerEdge Rack Servers have improved our company in terms of efficiency and security. In terms of business continuity, they have never failed us, and they have helped us to have a good name in the market.
The PowerEdge Cyber Resilient Architecture approach to security is very good.
Energy consumption is one of the things that I worry about. While looking at and comparing with other platforms, Dell PowerEdge Rack Servers seem to be very good. I realized that it is not a platform that consumes a lot of energy, and that calms us down. Their direct competitor is HPE. We always evaluate its energy consumption, and the comparisons come out very well in favor of PowerEdge.
Dell PowerEdge Rack Servers are good for handling the evolving needs of high-performance workloads. As a matter of fact, we have a virtual environment set up on one of their machines, and it is going very well. It has not disappointed us.
The impact of Dell PowerEdge Rack Servers has been good on our organization’s sustainability goals. We started using them as an initiative to improve our energy system, and it is worth saying that it was exactly what we needed.
Using Dell PowerEdge Rack Servers has helped to reduce unplanned production downtime. In terms of reliability, the servers do not break down, which helps us a lot as service providers. I cannot exactly say how much, but I can say that we have moved on from the previous company, HPE, to these servers, and from having maybe three or four interventions a year, we went to having none.
The OpenManage console has not at all affected our IT staff’s productivity.
What is most valuable?
The most valuable features are that they are very reliable, and Dell's technical service is also optimal.
What needs improvement?
The price is the only thing that can be improved.
For how long have I used the solution?
I have been using Dell PowerEdge Rack Servers for more than 10 years.
What do I think about the stability of the solution?
The stability is very good. Dell PowerEdge Rack Servers are very stable.
What do I think about the scalability of the solution?
The scalability of Dell PowerEdge Rack Server is very good.
How are customer service and support?
Their support is very good. The only thing that I would improve is the language, which sometimes can be a problem. They can direct you to different centers depending on the product you are referring to, and the language often seems to be an issue. I remember a case of a breakdown that we had with a PowerEdge server. We had to escalate it. We talked about it with a center in India, and it was complicated and almost impossible, even with an English translator.
Which solution did I use previously and why did I switch?
We used HPE servers. HPE is a direct competitor, and we were very happy, but we have noticed an improvement using Dell PowerEdge Rack Servers.
We decided to switch because of what we read and what other colleagues in the sector recommended to us and also because at that time, the economic offer was better.
How was the initial setup?
The implementation was simple. There was no specific implementation strategy for it.
We implemented Dell PowerEdge Rack Servers in a hybrid cloud model. For the public part, we used ESSENCE IT. We have our servers deployed in several locations.
What about the implementation team?
We used the same company through which we purchased it, and together with their technicians, we implemented it.
What was our ROI?
One of the things we really like is being able to request a warranty extension of up to five years directly with the manufacturer. Not everyone does that, but that is an important ROI because the investment you make initially can be maintained for those five years with confidence.
What's my experience with pricing, setup cost, and licensing?
They are very competitive.
Which other solutions did I evaluate?
We evaluated HPE. The difference was the price. There was a lot of similarity at the level of functionality and internal components. For example, in terms of INTEL or NVIDIA, at the manufacturer level, you pretty much have to integrate the same thing, but it does have its nuances, such as the issue of energy savings due to power supplies and so on.
What other advice do I have?
I would rate Dell PowerEdge Rack Servers a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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