Unified communication has reduced global calling costs and supports organized departmental workflows
What is our primary use case?
DIGITAL CX serves as the main communication platform in my organization for both internal and external purposes. I use DIGITAL CX for internal communication to facilitate intercommunication between different departments, and for external communication with clients, suppliers, warehouses, and customs. These external parties communicate with our different departments such as customer support or operations.
What is most valuable?
The best features that DIGITAL CX offers are making international calls, the chat functionality, and the fax capability. We still use fax as some institutions require fax documentation to be sent to us. Adding users is very easy, and the setup is straightforward. The support from RingCentral is exceptional. The international calling capabilities and low costs are outstanding.
DIGITAL CX has positively impacted my organization through cost reduction. Currently, we do not assign direct lines to most users. We have very few direct lines, and the cost is much lower by simply creating extensions and only authorizing certain users to make international calls.
Last year we started making the adjustment, and we reduced costs from 4,000 dollars to 2,000 dollars in just a couple of months.
What needs improvement?
I believe DIGITAL CX could be improved by making certain menus easier to find. The manuals do not contain sufficient information and do not specify certain cases. In those situations, I sometimes have to call support for assistance. The support is very good, but it would be beneficial if I could find the solution first before reaching out to support.
For how long have I used the solution?
I have been working in my current field for two years.
What do I think about the stability of the solution?
I consider DIGITAL CX to be a stable solution.
What do I think about the scalability of the solution?
I would rate the scalability of DIGITAL CX as easy. It is easy to adapt and integrate with what we currently have. DIGITAL CX is a very simple tool to use, and users do not need much technical knowledge to take full advantage of the application.
How are customer service and support?
I consider the customer support that DIGITAL CX offers to be very good, and I receive a very quick response.
The last time support helped us was when they enabled the ability to make calls to Barbados, which is one of the countries blocked by the system to prevent fraud. We have significant communication with that country due to our clients and suppliers. When they unblocked it, the process was very simple and support assisted us throughout.
Before choosing DIGITAL CX, I evaluated other options. I considered mobile telephony with T-Mobile but found it too expensive and very costly. It does not have the chat feature or the digital receptionist feature.
Which solution did I use previously and why did I switch?
Before using DIGITAL CX, I did not use any other solution. DIGITAL CX is what we have currently, and we do not have another alternative.
Before choosing DIGITAL CX, I evaluated other options. I considered mobile telephony with T-Mobile but found it too expensive and very costly. It does not have the chat feature or the digital receptionist feature.
How was the initial setup?
In terms of adding users, we do this in our onboarding and offboarding process by creating the extension, assigning it to the user, and having the user activate it. The process is very simple. Users download the application or use it via web, and it is very easy to use. For offboarding, we suspend the line or cancel the extension, and it is equally simple.
What about the implementation team?
My company does not have any business relationship with the provider beyond being a customer.
What was our ROI?
I have seen a clear return on investment with DIGITAL CX, specifically in money savings. We went from 4,000 dollars to only paying around 2,000 dollars.
What's my experience with pricing, setup cost, and licensing?
My experience with the pricing, implementation cost, and licenses of DIGITAL CX has been very good. As I mentioned, the cost was reduced significantly. We have carried out a substantial cost reduction, and for the moment we are satisfied.
Which other solutions did I evaluate?
Before choosing DIGITAL CX, I evaluated other options. I considered mobile telephony with T-Mobile but found it too expensive and very costly. It does not have the chat feature or the digital receptionist feature.
What other advice do I have?
My advice to other people who are considering implementing DIGITAL CX is to define from the beginning all the departments or at least set up the extensions with the departments. From the beginning, organize and structure the digital receptionist so that as the number of users, extensions, or departments increases and the company grows, it can be much easier to continue completing the configuration of the digital receptionist. I would rate this product an 8 out of 10.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
