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DIGITAL CX vs Salesforce comparison

RingCentral and Salesforce are both solutions in the Customer Experience Management category. RingCentral is ranked #11 with an average rating of 9.0, while Salesforce is ranked #1 with an average rating of 7.6. RingCentral holds a 1.9% mindshare in CEM, compared to Salesforce’s 3.1% mindshare. Additionally, 100% of RingCentral users are willing to recommend the solution, compared to 88% of Salesforce users who would recommend it.
DIGITAL CX
Read 1 DIGITAL CX review
  • 727 Views
  • 451 Comparison Views
100% willing to recommend
Salesforce
Read 42 Salesforce reviews
  • 1,558 Views
  • 1,465 Comparison Views
88% willing to recommend
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between DIGITAL CX and Salesforce based on real PeerSpot user reviews.

Find out what your peers are saying about Salesforce, Genesys, Qualtrics and others in Customer Experience Management.

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To learn more, read our detailed Customer Experience Management Report (Updated: March 2026).
Buyer's Guide
Customer Experience Management
March 2026
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Helped 884,873 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

DIGITAL CX
Ranking in Customer Experience Management
11th
Average Rating
9.0
Reviews Sentiment
6.8
Number of Reviews
1
Ranking in other categories
Customer Communications Management (CCM) (3rd), Social CRM (7th)
Salesforce
Ranking in Customer Experience Management
1st
Average Rating
7.8
Reviews Sentiment
6.3
Number of Reviews
42
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of March 2026, in the Customer Experience Management category, the mindshare of DIGITAL CX is 1.9%, up from 1.0% compared to the previous year. The mindshare of Salesforce is 3.1%, down from 6.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Customer Experience Management Mindshare Distribution
ProductMindshare (%)
Salesforce3.1%
DIGITAL CX1.9%
Other95.0%
Customer Experience Management
 

Featured Reviews

reviewer1295121 - PeerSpot reviewer
reviewer1295121
Executive Vice President Operations and IT at a consultancy with 1-10 employees
Advanced VoIP functions that scales well and integrates AI
I am primarily working with Zoom products, including Zoom Video, Zoom Phone, Zoom Rooms, Zoom Webinar, and Zoom Contact Center. I also have experience with RingCentral, where I have helped customers with their phone system and resolving configuration issues RingCentral has a good implementation…
Read full review
Sara Shapiro - PeerSpot reviewer
Sara Shapiro
Leads Delivery Associate at PeerSpot
Has improved cross-team collaboration and streamlined case-based workflows
Salesforce can be improved as it runs a little slow, which can be frustrating, and there have been times where the case view page deletes items that are completed in order to make room for new items, but occasionally we still want to refer to those completed items, especially if we're working on a renewal program. So we just have to find a workaround to be able to find those cases again, but it was frustrating to not be able to have them easily accessible in that moment. I chose an eight because being able to move between cases and products more easily would improve the score, and also improving the UI on a product level would make it better for me.
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"RingCentral has a good implementation of voice over IP and is easy to use, enabling a range of VoIP functions."
"We can manage opportunities easily."
"The most valuable feature of the solution is the ability that the solution provides to store information related to our company's promotional campaigns."
"The tool helps us take over accounts to review past opportunities and notes. One of its main advantages is associating stakeholders and activity with customer contacts, providing an overview for team members. Its most valuable feature is sharing information with team members. The tool's ability to associate a company contact with an opportunity is a good feature."
"The tool's most valuable feature is performance."
"The most valuable feature of the solution is the user interface, which is very simple to use."
"The product is quite user-friendly."
"Salesforce works well with Talend."
"One of the best features Salesforce offers is the ability to design custom workflow processes."
More Salesforce pros
 

Cons

"RingCentral could improve by incorporating more advanced AI functionalities, as Zoom currently has AI integrated across their products."
"Salesforce has no integration with social media platforms except Facebook and WhatsApp."
"The product's onboarding process is a bit complex since Salesforce provides detailed or in-depth reports, so it may take some time for users to learn to use it."
"Salesforce needs to improve integrations. They need to integrate generative AI."
"The product is not integrated with WhatsApp."
"The most valuable feature for me in Salesforce is the reporting functionality."
"I think sometimes it's just cosmetic features that can be improved, including the way information is displayed and speeding up navigation, but on the whole, I think Salesforce is a great user-friendly software."
"The tool needs to improve its UI."
"One significant challenge is that the customized code by the consultant is not provided to us. This code is required for any changes, and we have to rely on the consultant for modifications."
More Salesforce cons
 

Pricing and Cost Advice

Information not available
"The modules are too expensive."
"Salesforce is an expensive solution."
"The license is yearly."
"Salesforce is overpriced."
"The tool is expensive."
"The solution's pricing is competitive."
"Salesforce is a solution meant for enterprise-sized businesses because it falls under the higher pricing spectrum. For an enterprise-sized business, the product is reasonably priced."
"The tool is quite pricey compared to other products."
More Salesforce pricing and cost advice
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Use our free recommendation engine to learn which Customer Experience Management solutions are best for your needs.
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884,873 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
No data available
Financial Services Firm
14%
Legal Firm
9%
Marketing Services Firm
8%
Educational Organization
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business18
Midsize Enterprise7
Large Enterprise18
 

Questions from the Community

What is your experience regarding pricing and costs for DIGITAL CX?
Pricing on RingCentral can be confusing due to numerous surcharges and fees, making it important to consider all fees for a true comparison with other services. Zoom, however, is more competitive a...
See all answers
What needs improvement with DIGITAL CX?
RingCentral could improve by incorporating more advanced AI functionalities, as Zoom currently has AI integrated across their products.
See all answers
What is your primary use case for DIGITAL CX?
I am primarily working with Zoom products, including Zoom Video, Zoom Phone, Zoom Rooms, Zoom Webinar, and Zoom Contact Center. I also have experience with RingCentral, where I have helped customer...
See all answers
What do you like most about Salesforce?
The solution's analytics reporting features are quite good.
See all answers
What is your experience regarding pricing and costs for Salesforce?
I'm not involved in the pricing, setup cost, or licensing, so I couldn't tell you about that.
See all answers
What needs improvement with Salesforce?
I have no frustrations regarding Salesforce, but I think it can be improved by making it visually more user-friendly, though in general, I believe it's very customizable, and you can make everythin...
See all answers
 

Comparisons

Qualtrics XM Platform vs DIGITAL CX Logo
Qualtrics XM Platform vs DIGITAL CX
Compared 39% of the time
Sprinklr vs DIGITAL CX Logo
Sprinklr vs DIGITAL CX
Compared 25% of the time
Alida vs DIGITAL CX Logo
Alida vs DIGITAL CX
Compared 20% of the time
Oracle Live Experience Cloud vs DIGITAL CX Logo
Oracle Live Experience Cloud vs DIGITAL CX
Compared 17% of the time
More DIGITAL CX Competitors
Genesys Cloud CX vs Salesforce Logo
Genesys Cloud CX vs Salesforce
Compared 19% of the time
Decagon vs Salesforce Logo
Decagon vs Salesforce
Compared 17% of the time
Sprinklr vs Salesforce Logo
Sprinklr vs Salesforce
Compared 14% of the time
Qualtrics XM Platform vs Salesforce Logo
Qualtrics XM Platform vs Salesforce
Compared 11% of the time
Freshdesk vs Salesforce Logo
Freshdesk vs Salesforce
Compared 10% of the time
More Salesforce Competitors
 

Product Reports

Buyer's Guide
Customer Experience Management
March 2026
DIGITAL CX reportDownload DIGITAL CX product report
Buyer's Guide
Salesforce
February 2026
Salesforce reportDownload Salesforce product report
 

Also Known As

Dimelo, a Ring Central Company
No data available
 

Overview

Connect with customers across 20+ digital touchpoints like the web, social media, messaging apps, review platforms and your custom channels.
RingCentral

Salesforce excels at CRM, offering analytics integration for ROI reporting and user-friendly customization. Automated ticket generation and intuitive features make it ideal for opportunity tracking, customer interaction management, and sales journey enhancement.

Salesforce is renowned for its comprehensive CRM functionalities, aiding businesses with dashboards, email campaigns, and seamless third-party integrations. It enhances sales processes by offering tools for opportunity management, customer interaction tracking, and efficient order booking. Flexibility and scalability make it suitable for promotional campaigns and improved business operations.

What are Salesforce's most important features?
  • Analytics Integration: Connects with analytics for ROI reporting.
  • User Customization: Offers user-friendly customization options.
  • Automated Ticketing: Provides automated ticket generation.
  • Intuitive Interface: Ensures ease of use for customers.
  • Opportunity Management: Helps in tracking and managing opportunities.
What benefits or ROI should users look for in reviews?
  • Enhanced Data Flow: Seamless third-party integrations improve data flow.
  • Sales Process Efficiency: Automates and enhances sales journey management.
  • Customization Flexibility: Adapts to changing business operations.
  • Campaign Management: Supports marketing functions with campaign analysis.
  • Order Management: Simplifies order booking and tracking.

Salesforce is implemented in industries for CRM, marketing activities, and customer information management. It supports sales pipeline tracking, business development, customer experience management, lead management, and sales process automation. Marketing is facilitated through campaign analysis and email campaigns, alongside customer interaction insights. Businesses use it for order management, prospecting, project management, and sales forecasting.

Salesforce
 

Sample Customers

Orange, SCNF, AXA, Total, Cdiscount, DB, PMU, Ooredoo, Telenor, BNP...
Information Not Available
Buyer's Guide
Customer Experience Management
March 2026
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We monitor all Customer Experience Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.