What is our primary use case?
This solution is not for endpoints. It's for servers.
The way that the engine algorithm detects different fingerprint signatures from files that are allowed to pass using other antivirus solutions is great. ESET just takes it and stops it. We are close to having 99% or 98% detection. It's really good.
What is most valuable?
I trust ESET to be the last frontier to stop something from attacking mailbox users. I consider it more valuable, even though having other layers of protection is important.
It's very easy to set up the solution.
The solution offers competitive pricing.
Technical support is helpful.
It's a stable product.
What needs improvement?
The only thing I would like is a way to open the email that is going to quarantine. Based on the level of security, they cannot open the email to check the message. Even for the administrator, you have to create a security copy to be sent, which will lock the log support. It's not easy for an admin to check and decide if the email is good or not. That is the only thing that I'm seeing could be improved.
Basically, ESET doesn't have the ability to let the administrator release an email showing the message on the email. It's not possible.
If you want to have an email review, you have to select an option to send a copy. In the way that they designed the system, for security, they are not letting anyone even have the admin privileges to make this happen. Privacy is at a really high level.
For how long have I used the solution?
I've been using the solution for about a year at my company.
What do I think about the stability of the solution?
The stability is good. We don't have any problem with what we have now. We don't have any bottleneck. We don't have any congestion, nothing. That said, after being set up, you have to wait some days to allow their AI machine to detect and know what is good, and what is not, as it's in a new context.
Therefore, in the beginning, in the first days, the detection is still increasing, and this is normal. By the second day, it was a little bit better. After a week, we saw a difference, and after a month, we have really good security as it's learned the system. At this point, we have quality detection and are not getting positive or negative quarantine applications. We're very close to 100% correct detection.
What do I think about the scalability of the solution?
We don't have a cluster, so we don't know about scaling. We have a single server. The escalation and the multi-tenant are available on that product. However, I don't use that for my use case.
We protect only the domain. We have 100 people using it.
How are customer service and support?
We had support in the beginning. We had one instance where we needed a tweak, and another instance when we thought that the system was detecting something that it was not supposed to be.
I asked for support a second time. However, it was a rookie mistake for us as we set out and added something to a block list. They have given us risk support and the ability to give us support. They connect to the server and check it. Each time was 15 minutes o assistance, and the issue was solved. We haven't needed much more than that in terms of assistance.
Which solution did I use previously and why did I switch?
I'm aware of Cisco, Proofpoint, and Barracuda solutions, which are more expensive than this product.
How was the initial setup?
The solution is easy to set up and implement.
We will receive daily reports and don't have anything to worry about. Nobody is asking, "Hey, release this and that." It's just reporting what was found in the email. That's it. We don't invest time to give support. It is really good. It works automatically.
What's my experience with pricing, setup cost, and licensing?
It was not expensive. I don't remember the exact cost. That said, it's really cheaper than Cisco, Proofpoint, or Barracuda.
What other advice do I have?
I'm a customer and end-user.
It's a trustworthy solution that is easy to learn. Personally, I have 15 years of experience using it in my home to protect me, and it's been really good.
I'd rate the solution ten out of ten.