Fortinet FortiMail Reviews

We're using Fortinet FortiMail for general purposes. It's for analyzing mail, stopping attacks, and stopping all SPAM.

The biggest implementation my team has done for Fortinet FortiMail was for more than five thousand people, and the most valuable feature was its anti-spam feature.

It's difficult for me to talk about areas for improvement in Fortinet FortiMail because I'm the general manager of the company and I'm an engineer with knowledge about the solution, but I'm not deeply involved in its implementation. As I mentioned previously, Fortinet FortiMail is also being used within the company, and I'm happy with its functionality, but sometimes, attacks pass and avoid the Fortinet FortiMail filters, but those could be very sophisticated attacks. There could still be an improvement in the filtering feature of the solution, though the security of Fortinet FortiMail is okay for me because I believe you can't implement one hundred percent security in any solution.

The initial setup for the solution also needs improvement. The setup is supposed to be simple, but then the customer starts to complain that some of the false positive emails are reaching quarantine, so my team has to configure it again. 

There have been instances when Fortinet FortiMail rejects valid emails because some of the service partners of the customer have not been configured accurately, so the system considered valid mails as attacks to be quarantined, so aside from improving the filters, there should also be an improvement in the categorization of emails in the server. My team has to modify the configuration so that valid emails could pass and for Fortinet FortiMail to correctly filter the SPAM traffic.

A feature that could be added to Fortinet FortiMail in its next release is advanced AI, so it can analyze and decide accurately on which mail is valid and which mail is SPAM.

My company has two projects with Fortinet FortiMail. One project is three years, and the other is a big project that's been running for one year now. The solution is also being used in-house within my company.

Fortinet FortiMail is a stable product, particularly based on functionality.

In terms of the scalability of Fortinet FortiMail, it depends on the implementation because you have two types of implementation, the virtual machine, and the appliance.

If you're using the appliance, you have to think about the future, for example, maybe now the customer needs a certain level of traffic to be filtered, then in two or three years, the level of traffic needs to increase, so you have to propose a bigger machine that can handle the evolution in traffic.

In the VM implementation, you also need to take some steps, for example, you have to figure out the server type, number of CPUs, RAMs, and OPS requirements, based on the level of traffic and request level.

It's easier to upgrade or scale on VMs, even if the client requirements increase dramatically.

Fortinet FortiMail offers two types of support, standard and elite. Standard support is paid annually. My company has the elite type of support which means there's a dedicated person to solve issues.

The standard support team usually recommends upgrades to solve the problem instead of doing a deep dive into it, even if you give them sufficient information about the problem.

The elite support team responds quickly and gives you higher-level and more professional support, but you have to pay extra for it, on top of the standard fees.

On a scale of one to five, with one being the worst, and five being the best, my rating for Fortinet FortiMail support is a four.

The initial setup for Fortinet FortiMail was complex. It was complex because you have to collect all the right information from the customer, then you need to put it into the equipment as rules, so it's complex. The solution also evolves, and from time to time, you have to fine-tune it to implement the new features and increase the level of security.

I have no information on pricing for the competition because right now, my company is working only with Fortinet, but I can say that in general, the price for Fortinet FortiMail was accepted by the customers easily. The POC is also important when a customer is buying a solution. The customer wants to see how the product runs, and as Fortinet FortiMail is a stable product that runs without big issues, it has a bigger chance of getting chosen by customers over its competitors, even if its price may be a little higher. Pricing for the solution is competitive. Sometimes it's less, sometimes it's a little bit higher, but it isn't far from what other solutions charge.

The Fortinet products I have experience with include FortiGate and FortiAnalyzer, and I especially work with Fortinet FortiMail.

My company is a partner and integrator for Fortinet FortiMail.

My rating for Fortinet FortiMail, on a scale of one to ten, is a nine.

The Fabric aspect of the solution is excellent. With it, we have more accuracy in the classification. All the other functions and features on FortiMail are great. I love them all. It's really solid. All of the principal features on the market can be found in this product. 

I love the integration between Fortinet products.

It's easy to set up.

The categorization of the emails, for example, from Brazil, could be better. In the Latin America market, some spam messages use Portuguese language. Some clearly spam messages would be better identified by the anti-spam if not for the language.

I've been using the solution for about five years. 

We have three organizations on the solution. there might be as many as 1,000 people across them. 

The solution is pretty simple to set up. It's fast to deploy. In six hours we can deploy it. If you have experience in access with another component of the company, you will be fine. We did not find it to be complex. 

Typically, we pay for the solution on a yearly basis. I cannot break down exact costs as another area of my organization deals with licensing. 

I'd rate the solution eight out of ten. We are happy with its capabilities and its features. 

Fortinet FortiMail is used for mail protection.

Fortinet FortiMail's most valuable features are its performance and security.

I have been using Fortinet FortiMail for approximately two years.

Fortinet FortiMail is stable.

The salability of Fortinet FortiMail is good.

We have approximately 20 people using this solution in my organization.

The support could be faster because we've been receiving complaints from customers, they say that when they raise a ticket, it doesn't take 24 hours to respond, sometimes the support responds after three days. This is a lot of time.

The initial setup of Fortinet FortiMail was straightforward. The process took approximately two hours.

There is a license required for this solution.

I would recommend this solution to others.

I rate Fortinet FortiMail a nine out of ten.

I primarily just use the product as an email gateway for our email server.

Before I used the solution, I got a lot of spam emails.

The anti-spam and the IPS to help block items and attachments that come with the email are both quite helpful. It can block a lot of fake emails.

The initial setup is easy.

I have found the product to be stable. 

The solution can scale. 

So far I don't need any improvements right now. I'm quite happy with the product as-is.

At some point, FortiMail and Fortigate should merge together in one box. If they did that, it would be really helpful for the user. 

I've been using the solution for one year.

It is, overall, a stable solution. There are no bugs or glitches. It doesn't crash or freeze. It is reliable and the performance is good. 

Currently, I'm using it for around 600 to 700 email users. It still performs quite well for me. There is no delay to speak of.

I've never used technical support and have never reached out to them in the past.

I'm also familiar with Cisco. This product is easier to set up than Cisco. 

We found the initial setup process to be very simple. It's not difficult. 

The pricing is very reasonable. It's not overly expensive. We pay a yearly licensing fee. 

I compared quite a few options with Cisco. In the end, this was the cost-effective option and the features are excellent.

We're just customers and end-users.

The version we are using is the newest one, as I already updated the OS and I just bought it last year.

For those considering the solution, they better have a very clear idea about how they will place the FortiMail in their network. For example, either as the email server itself or as the email gateway. If you decided correctly in the first place, then you can configure it easily.

FortiMail has a low cost and high support. Support is very helpful, however, so far, I don't need to use them at all. At the very least, I have someone that I can call and ask questions in Thai. This is not the case, for example, with Cisco. 

I'd rate the solution an eight out of ten. I'll rate it higher when it can be easier to configure or connect to the cloud to report on the attachments.

It actually filters the compromised emails when on a network layer itself.

The UI could be better.

It's quite stable. Both the on-premises and cloud deployments are quite stable.

It's scalable.

The technical support is excellent.

The initial setup is pretty straightforward.

The Fortinet line of products concentrates more on the security of these solutions. That is where we see the competitive advantage over other service providers.

I would definitely recommend Fortinet FortiMail and rate it at nine on a scale from one to ten.

Fortinet FortiMail helps protect our organization's emails from attacks and threats on their system.

Fortinet FortiMail is easy to use and the detection rate is very good. You can customize content filters and profiles are done easily. Additionally, there is a sandbox integration feature that is good.

My customers frequently ask to have detailed documentation for FortiMail and FortiWeb as they have in FortiGate. What they currently have is not enough.

I have been using Fortinet FortiMail for approximately five years.

I have approximately 10 customers using this solution.

I am certified to give support and I have not used the support very often.

I have not faced any issues with the configurations. All technical support issues I had were because of a new feature that caused a bug that needed to be upgraded.

I have used other solutions previously and Fortinet FortiMail is better than Cisco and Trend Micro IMSVA.

The installation is simple.

There is either an annual or six-month charge to use this solution. Fortinet FortiMail is cheaper than Proofpoint or Cisco Security, or other email security appliances.

I would recommend this solution to others.

I rate Fortinet FortiMail a nine out of ten.

We are using Fortinet FortiMail for safe emailing. We use two versions of the solution 200E and 1000D.

Fortinet FortiMail's most valuable features are antispam, antivirus, database, and data loss prevention (DLP).

Fortinet FortiMail could improve general user management. There are no password policies for users.

I have been using Fortinet FortiMail for approximately four years.

The stability and performance of the solution have been great. We have not had any problems since we have been using it.

The scalability of the solution depends on the version you have. If you have the 200E it has a maximum of 150 users and the 1000D maximum is 1000. These versions are for small to medium-sized companies.

In the 200E version of Fortinet FortiMail we have approximately 70 users and in the 1000D version have approximately 600 users.

We had an issue with the solution and the support was very helpful. The technical team is knowledgeable and they have given us remote support that has been very good in helping us resolve issues.

The installation is straightforward and it took approximately one hour.

I did the implementation myself.

The fees for Fortinet FortiMail can be complicated. However, overall the pricing is fair.

I have evaluated Palo Alto and their technology is better than Fortinet. However, for email, Fortinet FortiMail is the best.

If someone is looking for an on-premise private email server, I would recommend FortiMail. If they have no concerns over privacy then there are cloud solutions available.

I rate Fortinet FortiMail an eight out of ten.

We are an integrator company, so we are installing to these products, the different customers.  We explain Fortinet solutions to our customers, and if they want, we can do a proof of concept for one month or so. Then, if they are happy and want to move forward, we will install it on their site. After that, we provide support for one to three years, depending on the contract. I did the POC of FortiMail for three big companies, and later they had no budget because they ran into a cash flow problem, and we ended up just waiting. Still, we are contacting our customers and trying to sell the Fortinet product FortiMail.

The GUI isn't hard to use. When we do a demo and explain the features of Fortinet products to our customers, they understand very quickly. They can easily manage their systems without us. But other products are a little more complicated. For example, if we're talking about firewall systems, I use Palo Alto, but I prefer the Fortinet solution because it's easier to use. They're effortless. When I try to configure the SD-WAN, it's just one or two clicks. I can route all applications with the destination. It's no problem for me. The other configuration also is very easy. Palo Alto may be more powerful for inspection, but my priority is making the customer happy. Also, they have the Fabric architecture, so when we sell one Fortinet product to the government, we can easily sell the others because they have the Fabric architecture as well. We are working with other products from different companies, but if you ask about email solutions, we prefer FortiMail.

Maybe FortiMail's integration could be better.

I've been using FortiMail for about five years.

FortiMail is very stable. We haven't had any problems with it.

FortiMail is highly scalable. We've installed it in big government agencies without any problems.

Fortinet's support responds very fast. Normally within Turkey, we can get support. We don't talk to the central Fortinet support. The Turkey partner program companies are enough for us. Currently, we have the high technical Fortinet certification, but sometimes we have trouble, so we contact the Fortinet Turkey technical managers and get a fast response from them.

Installation is effortless with all Fortinet products. With simple settings, the initial installation takes half an hour tops. Then, if the customer wants a custom configuration, that might take five additional minutes. Customers almost always want something, and we have to update the configuration. One admin is enough to handle everything. The admin has to talk to the customer. You can do some templates, but every customer's needs are different. For example, sending 5,000 emails from one source to a destination is a big problem. You could get flagged as spam. But for some personal reasons, this setup might be needed because the customer is in a relationship with others, so perhaps he will send advertising emails to the customers, so 5,000 is okay. You can allow just this functionality for just one person and deny it to others. So it's adaptable for the needs of each customer, but one admin guy is enough.

I don't know the price of other products, but the cost of FortiMail is moderate. The customers don't want to haggle. When they see what the solution can do, they are willing to pay for it. They are most likely getting quotes from various companies, and the Fortinet product is the most cost-effective. The performance is very high because they're trying all the products on their site. At the end of the day, they look at the performance and the price, and  Fortinet covers all the bases.

I rate FortiMail nine out of 10. I don't know what other solution is the best, but we are happy with Fortinet products. We offer FortiMail to all our customers. For example, when I go to any customer to explain the different solutions, I mention FortiMail if they don't have a mail solution. Or perhaps they have another product that they're using, say Kaspersky Mail Protection, but they're not getting any support from Kaspersky, so nobody knows how it's working. They installed the device, but nobody provided them support. In a situation like this, our sales pitch for Fortinet is that we will provide three years of support. Also, Fortinet itself provides support for them 24-7, so they're getting a fast response from Fortinet.

My clients use this solution for email security.

When combining this solution with other Fortinet products, such as FortiGate, it integrates well and provides a comprehensive protection package.

The solution could improve by making the UI more user-friendly and increasing spam and threat detection capabilities.

I have been using this solution within the last 12 months.

The stability of the solution has been good.

FortiMail is scalable in my experience.

The installation is easy. There are a lot of study materials and a portal to receive information about how to do the installation. We read the available information and we were able to install and configure the solution.

I would recommend this solution to others.

I rate Fortinet FortiMail a nine out of ten.

We are not using FortiMail as a mail server but we are using it only as a security gateway where it scans all the incoming and outgoing emails in our organization.

The most valuable features are the granular features of antispam and strong antivirus database.

The solution is user-friendly to a degree but the dashboard needs improvement.

We would like to see in an upcoming release reports to show the amount of data a particular user has used.

I have been using this solution for approximately six months.

Fortinet FortiMail is very reliable and stable since the databases are very strong.

The solution is scalable, we are able to integrate other hardware, such as FortiGate 5, or other solutions we have in our organization.

We have approximately 2,000 people using this solution in my organization.

We have support 24/hours a day, they are helpful and responsive.

No

The installation was straightforward.

There is a license required for this solution and it is on an annual basis. I am satisfied with the price.

I have evaluated Barracuda.

I would recommend this solution to others and advise them to use the 400F series or higher because lower models do not have the DLP feature which is very important to have.

I rate Fortinet FortiMail a nine out of ten.