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Security Engineer at Eguardian lanka
Reseller
Integrates well, stable, and plenty of documentation available
Pros and Cons
  • "When combining this solution with other Fortinet products, such as FortiGate, it integrates well and provides a comprehensive protection package."
  • "The solution could improve by making the UI more user-friendly and increasing spam and threat detection capabilities."

What is our primary use case?

My clients use this solution for email security.

What is most valuable?

When combining this solution with other Fortinet products, such as FortiGate, it integrates well and provides a comprehensive protection package.

What needs improvement?

The solution could improve by making the UI more user-friendly and increasing spam and threat detection capabilities.

For how long have I used the solution?

I have been using this solution within the last 12 months.

Buyer's Guide
Fortinet FortiMail
July 2025
Learn what your peers think about Fortinet FortiMail. Get advice and tips from experienced pros sharing their opinions. Updated: July 2025.
861,524 professionals have used our research since 2012.

What do I think about the stability of the solution?

The stability of the solution has been good.

What do I think about the scalability of the solution?

FortiMail is scalable in my experience.

How was the initial setup?

The installation is easy. There are a lot of study materials and a portal to receive information about how to do the installation. We read the available information and we were able to install and configure the solution.

What other advice do I have?

I would recommend this solution to others.

I rate Fortinet FortiMail a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
CSSRI with 201-500 employees
Reseller
A stable solution that would benefit from more data leak prevention
Pros and Cons
  • "I am satisfied with both the scalability and the stability of this solution."
  • "The infrastructure could be improved."

What is most valuable?

I am actually looking for new a new solution at the moment, possibly Forcepoint or Arbor. This solution is good for us, but we hope to implement a new solution with Fortinet.

What needs improvement?

The infrastructure could be improved. The data leak prevention could also be better.

For how long have I used the solution?

I have been using Fortinet FortiMail for five years.

What do I think about the scalability of the solution?

I am satisfied with both the scalability and the stability of this solution.

What other advice do I have?

On a scale from one to ten, I would give this solution a rating of seven.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
PeerSpot user
Buyer's Guide
Fortinet FortiMail
July 2025
Learn what your peers think about Fortinet FortiMail. Get advice and tips from experienced pros sharing their opinions. Updated: July 2025.
861,524 professionals have used our research since 2012.
Owner at TECHNICOM
Real User
Easy to use, has good reporting, and the number of false positives is minimal
Pros and Cons
  • "The number of false positives is minimal."
  • "I don't know if it is possible, but I would like to see Artificial Intelligence and machine learning introduced."

What is our primary use case?

We are system integrators and we deploy it on our customer's sites for email security.

What is most valuable?

This solution has many good features. The number of false positives is minimal.

It is easy to use and integrates well with FortiSandbox.

It's very contextual, and the reporting is good.

What needs improvement?

There have been many improvements with the migration from 6.0.

I don't know if it is possible, but I would like to see Artificial Intelligence and machine learning introduced. It would allow for more detailed threat identification.

For how long have I used the solution?

I have been using FortiMail for five years.

What do I think about the stability of the solution?

This is a very stable product and all of our customers are happy that we use it.

What do I think about the scalability of the solution?

This solution is scalable.

We have 10 customers who have purchased it and we have two operators who work with the accounts.

How are customer service and technical support?

From a technical aspect, we have no issues as we have two or three team members who are certified in this product.

Which solution did I use previously and why did I switch?

Previously, we have not used any other products. We have heard of Cisco but have not worked with this product.

How was the initial setup?

The initial setup is straightforward, not at all complex. It was very easy.

It is very intuitive and easy to deploy. 

What about the implementation team?

Our in-house team deploys and maintains it.

What's my experience with pricing, setup cost, and licensing?

Approximately five years ago the price was low. Now the price is a bit on the high side.

I understand it is because the product comes with a vendor license. One vendor can do many things.

The price is acceptable for the support license it includes.

What other advice do I have?

I would encourage everyone to use this product. Many organizations that are concerned about security especially with email, need to deploy FortiMail.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
PeerSpot user
Manager IT at OTE
Real User
The reporting and various tools that protect our mail domain are very valuable
Pros and Cons
  • "I think the spamming feature is very valuable."
  • "Online support sometimes takes up to a week to get back to you."

What is our primary use case?

We have implemented this solution in our VMware environment to host our own mail domain. So when the mails come in, we use the security profile and all the features of the FortiMail very efficiently - all the blacklists, safe lists, block lists, and other securities that are there to change and contain. We use spamming and content filtering and attachment filtering. 

How has it helped my organization?

The solution provides different tools and reporting so now one can prevent malicious spam coming through. You can put that on the blacklist, white list or accordingly. Based on the IP repetition score, there are so many things the developers have improved which weren't available in the earlier versions. there. Now the filtering is really effective to protect any mail environment of any company. 

What is most valuable?

I think the spamming feature is very valuable. One of the features of FortiMail is the sandbox. If any suspicious or malicious thing is detected, it uploads to the FortiMail, and then to the database, and then it's checked. Once it's confirmed that the mail is good content, then it's moved inside and forwarded to its destination. So the sandboxing is a really valuable feature. 

What needs improvement?

FortiMail is currently available in the appliance mode so I believe the technology can be improved a little. There are a lot of viruses and malicious things out there that can damage your environment. So I think they need to be analytical in their quiet mode implementation so that these things get updated constantly. If anything new is in the market, it should be blocked by the FortiMail immediately.

For how long have I used the solution?

We've been using Fortinet FortiMail for a year now.

What do I think about the stability of the solution?

It is a very stable solution. We rarely get any complaint from the users getting spam. Even my own finance head and managing directors are satisfied. 

How are customer service and technical support?

I will not give good marks on their support team. The support is not good at all. If you call in with an emergency thing, they will send you some PDF to read rather than sending it to their technical team. We therefore use our own expertise team who then uses Google to search for a solution. Online support sometimes takes up to a week to get back to you. 

Which solution did I use previously and why did I switch?

We used Trend Micro Gateway and another McAfee gateway, but Fortinet is a good product. We were using McAfee, the email gateway security filtering, anti-spam filtering. 

What other advice do I have?

The filtering is really effective to protect any mail environment of any company. I can definitely recommend this solution and my rating is a nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Manager Information Technology and Technical at Amadeus Gulf
Real User
Continuously updated, good technical support, and good value for the money
Pros and Cons
  • "The most valuable feature of this solution is the spam filter."
  • "The only drawback to this solution is that the firmware is frequently updated, and each update results in downtime."

What is our primary use case?

We have the FortiMail appliance, and it is installed on-premises. It provides email filtering for our Exchange 2013 server.

How has it helped my organization?

These days, the threats by email are very high, and this solution provides our security. I would say that eighty percent of threats are known, and there is another twenty percent that is new. New threats are added to the database as they are discovered.

What is most valuable?

The most valuable feature of this solution is the spam filter.

What needs improvement?

The only drawback to this solution is that the firmware is frequently updated, and each update results in downtime. Because of this, sometimes we skip the firmware updates so that we don't have to work outside of office hours.

The reporting capability could be improved.

It would be helpful to have a tracking feature to help us with investigating where a particular email came from.

For how long have I used the solution?

We have been using this solution for almost five years.

What do I think about the stability of the solution?

This is a stable solution. 

What do I think about the scalability of the solution?

We don't have a big organization, but it has been flexible enough for us. 

We have approximately one hundred email addresses being filtered. We have perhaps seventy-five people, but some have multiple email accounts, and there are additional mailboxes for the business, as well.

How are customer service and technical support?

Technical support for this solution is very good.

How was the initial setup?

The initial setup for this solution is straightforward.

What about the implementation team?

We update the firmware on the appliance ourselves, and the latest update was just last week.

What's my experience with pricing, setup cost, and licensing?

This is a good solution and value for the money.

What other advice do I have?

This is a dynamic product that is continuously being improved. 

As we are moving to Office 365, we may be moving away from this solution. We may look for a cloud-based solution.

I would rate this solution a nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1194153 - PeerSpot reviewer
Network and Communications Manager at a financial services firm with 1,001-5,000 employees
Real User
A good anti-spam solution that's stable and offers excellent technical support
Pros and Cons
  • "Technical support is great. They are able to look at their patches and offer quick responses. We even have an account manager in the Middle East. They are very good."
  • "There are features that other solutions have that this one is lacking, such as reporting options. I hope in future releases they advance their features list."

What is our primary use case?

We primarily use the solution for messaging.

What is most valuable?

We have used the solution as a mandatory tool in our infrastructure. It's kept some of the spam email and stuff like that out. As a security layer, we've have added Fortimail for security as the mail gateway. 

What needs improvement?

FortiMail sometimes catches emails and marks them as spam. We sometimes need to contact the vendor regarding some issues. Occasionally, there's a bug that forces an upgrade, and once the upgrade goes through, it's fixed. 

There are features that other solutions have that this one is lacking, such as reporting options. I hope in future releases they advance their features list.

The load balance of the LTM and the WAF should be improved. I would like all of the features to be advanced in the future because it offers fewer security features than its competitors. They do support WAF and they do offer WAF and LTM but with fewer features compared with other brands like F5.

We were planning to replace F5 with Fortinet, but security came to us and said there are a lot of features that are not available. At that time, we changed our minds about utilizing the solution because of this. 

For how long have I used the solution?

I've been using the solution for three to five years.

What do I think about the stability of the solution?

The solution is stable. We had issues around a firewall coming down as we worked towards finalizing an RFP of the license on the appliances. The vendor came directly to us and fixed the issue. They gave us a replacement for free to cover us until we got all of our projects renewed and replaced the firewall.

What do I think about the scalability of the solution?

The scalability of the solution is good. We have more than 1,500 users. 

How are customer service and technical support?

Technical support is great. They are able to look at their patches and offer quick responses. We even have an account manager in the Middle East. They are very good.

How was the initial setup?

The initial setup was handled by a vendor partner. We were just monitoring or administrating the appliances.

What about the implementation team?

We have vendor partners to help us with the implementation of the solution. I wouldn't recommend anyone attempting to implement the solution by themselves.

What's my experience with pricing, setup cost, and licensing?

The pricing is good in comparison to the competition and the quality of the solution is very good.

What other advice do I have?

We are using the on-premises deployment model. We're moving to virtual appliances soon. We are going to the government cloud, but all network appliances will be virtualized beforehand. Once we go on the cloud, everything will be hosted as assets.

I highly recommend the product. The product is easy and there's no complexity. It's easy to use, easy to learn, easy to upgrade, easy to apply any changes. It offers a good price versus quality balance.

I would rate the solution 8.5 out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Systems Engineer at a tech services company with 51-200 employees
Reseller
An extremely stable and scalable solution with excellent technical support
Pros and Cons
  • "Technical support is great. They're available 24/7 and their response time is typically within the hour."
  • "It would be nice if we could manage the solution from the cloud so I could handle things off-site if necessary."

What is our primary use case?

The primary use of the solution is for email protection and protection against spam.

What is most valuable?

The anti-spam and anti-virus features are the most valuable.

What needs improvement?

It would be nice if we could manage the solution from the cloud so I could handle things off-site if necessary.

What do I think about the stability of the solution?

The solution is 100% stable.

What do I think about the scalability of the solution?

The solution is very scalable. It can handle a lot of emails. We have about 2000 users here in Ghana.

How are customer service and technical support?

Technical support is great. They're available 24/7 and their response time is typically within the hour.

Which solution did I use previously and why did I switch?

I didn't previously use a different solution. My engineers may have used Barracuda in the past.

How was the initial setup?

The initial setup of FortiMail is a little complex, but this is normal because it is a newer solution. It took about three days to deploy it. You only need about two people for deployment and maintenance.

What about the implementation team?

I am an integrator; I handle the implementations myself.

What other advice do I have?

It is one of the best solutions on the market. I would highly recommend them.

I would rate the solution ten out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller.
PeerSpot user
Cyber Security Analyst at Sixtema Spa
Real User
A stable and reliable way to protect the data of our customers
Pros and Cons
  • "The solution is very reliable and very stable."

    What is our primary use case?

    Our primary use case of this solution is to protect data from our customers and from our internal network. We now have a substitute for the Palo Alto Network and nowadays we also use FortiGate.

    What is most valuable?

    I like the possibility of getting reports offered by this solution, which is better than what Palo Alto offered. It is a very reliable program and it works great.

    What needs improvement?

    In the future, I would like it if there's a possibility to lower the price of the bandwidth and UTM. It is quite expensive.

    For how long have I used the solution?

    I have been using Fortinet FortiMail for ten years now.

    What do I think about the stability of the solution?

    The solution is very reliable and very stable. It has never been down or unresponsive. It's perfect.

    What do I think about the scalability of the solution?

    We currently have about 3,000 users on Fortinet, mostly customers. The solution is scalable.

    How are customer service and technical support?

    There was no need for us to use technical support so far.

    Which solution did I use previously and why did I switch?

    We've also worked on the Palo Alto Network and FortiGate.

    What's my experience with pricing, setup cost, and licensing?

    There are additional costs to the license fees. The solution is rather expensive.

    What other advice do I have?

    I will definitely recommend this solution to others, and my rating is nine out of ten. It is very reliable and always available. In the future, I would like to see better management of the monitoring dashboard. Perhaps they can add a pie chart or other charts in the report because they are very useful and customers will really appreciate them.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Buyer's Guide
    Download our free Fortinet FortiMail Report and get advice and tips from experienced pros sharing their opinions.
    Updated: July 2025
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    Buyer's Guide
    Download our free Fortinet FortiMail Report and get advice and tips from experienced pros sharing their opinions.