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Information Security Officer at State Audit Office
Real User
Safeguards our company's emails with minimal configuration and no stress
Pros and Cons
  • "FortiMail is extremely flexible and very easy to learn. Compared to other email security products that we've tried, it is mainly the ease of configuration that makes FortiMail valuable to us."
  • "I have little to say about possible improvements, but the configuration for content blocking could be better. So, for example, if the email includes the line "You have a Bitcoin", I would like it to be easier to block it before it enters an inbox. Fortinet could maybe offer better or simpler help on how to do this properly."

What is our primary use case?

We have FortiMail running on-premises on a virtual client. It is currently serving emails for about 400 employees that we have here. All this is taking place on the same server, and for the past three months it has been our main guarantee for email security.

How has it helped my organization?

FortiMail has taken good care of the deliverability and security of emails within our organization, protecting our many users from all kinds of security threats.

What is most valuable?

FortiMail is extremely flexible and very easy to learn. Compared to other email security products that we've tried, it is mainly the ease of configuration that makes FortiMail valuable to us.

It doesn't take an engineer to be able to get up and running with FortiMail, and one can get by with little more than the online documentation and YouTube, for example.

What needs improvement?

I have little to say about possible improvements, but the configuration for content blocking could be better. So, for example, if the email text and/or subject includes any kind of keyword and/or phrase, for example "You have a Bitcoin", I would like it to be easier to block it before it enters an inbox. Fortinet could maybe offer better or simpler help on how to do this properly. 

Besides that, I feel that we have everything we need for our company with FortiMail.

Buyer's Guide
Fortinet FortiMail
October 2025
Learn what your peers think about Fortinet FortiMail. Get advice and tips from experienced pros sharing their opinions. Updated: October 2025.
868,787 professionals have used our research since 2012.

For how long have I used the solution?

Our company has been using Fortinet FortiMail for three months now. 

What do I think about the stability of the solution?

During testing we have found FortiMail to be very stable and there have been no major incidents. It is one of the most stable Fortinet products we have used.

What do I think about the scalability of the solution?

We have successfully used FortiMail for around 400 email users so far. It is very flexible.

How are customer service and support?

We don't have any experience with the official international support because our partners at High Tech Solutions in Georgia, with whom we have a close business relationship, are our main support channel.

They are highly professional, well-educated, and always available to help us. Even when working hours are over, they are happy to offer support from their excellent engineers. They truly stand behind Fortinet products and it shows.

Which solution did I use previously and why did I switch?

For email security purposes, we previously used Barracuda Firewall. We had the firewall installed in the system which we were using for free emails. Now we are transforming our system to use FortiMail as it is more of an all-in-one solution that has everything we need.

How was the initial setup?

FortiMail is very easy to set up and configure. This is one of the main reasons why we enjoy using it.

What about the implementation team?

There is just one guy who works on the admin and configuration, and an InfoSec officer who looks into incidents by analyzing events and logs. Beyond that, we also receive input from the head of department and other management.

What's my experience with pricing, setup cost, and licensing?

In terms of licensing, we are using a virtual machine license for the single virtual server which it runs on. Doing it this way enables us to cut costs by only licensing FortiMail for our exact use case. If you need to expand in future, you can later buy extra licenses per virtual machine.

Which other solutions did I evaluate?

We could have continued with Barracuda, but after trying out FortiMail for a short time, we now prefer it over Barracuda. 

What other advice do I have?

After three months of evaluating FortiMail, it has exceeded our expectations and we will definitely continue using it.

I would rate Fortinet FortiMail a ten out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
ICT Manager at Nic. J. Theocarakis
Real User
Secure with a very clean user interface and sandbox feature
Pros and Cons
  • "Clean user interface and good sandbox."
  • "The statistics and BI in general could be improved."

What is our primary use case?

The solution provides security for our mail system. We're a group of companies, mainly dealing with car importation and distribution, and I'm the CIO.

What is most valuable?

This solution has a very clean user interface. It's agnostic to whatever environment you're using behind it. My email servers are HCL Domino servers now and it's easy to implement - they have very good sandbox for checking email without the danger of opening them.

What needs improvement?

I think their statistics and the BI in general could be improved. By that I mean the feedback the admin can take from the reporting. We're in the process of moving to Microsoft 365. We have discussed employing the Fortinet cloud solution with them, because right now we're using the on-premise solution. I don't know how it's going to play out in the cloud version.

For how long have I used the solution?

I've been using this solution for five years. 

What do I think about the stability of the solution?

It does the job that it needs to do, it's quite stable. 

What do I think about the scalability of the solution?

I haven't checked the scalability, because we have bought the larger version, which is the 32 VMs. I think it's pretty scalable. We have around 400 users, basically everybody in the company and we use it as a gateway. It gets all the email and takes it from our mail servers. We have two people in the company maintaining the solution and two others monitoring things. 

How are customer service and technical support?

We have a contract with a partner for technical support, not Fortinet Greece. We used to use Fortinet Greece, but they're mainly sales engineers so we took on a partner. We're satisfied with them. 

Which solution did I use previously and why did I switch?

We used another solution several years back. The trigger to move to Fortinet was a virus, a ransomware and that's when we switched to Forti products. We're happy with things. 

How was the initial setup?

The initial setup was pretty straightforward, it was easy to implement. 

What's my experience with pricing, setup cost, and licensing?

We're using two products, the FortiSandbox, which is actually the sandbox environment of FortiMail and FortiMail. We're paying about 9,000 Euros per year for those two products. It is pretty cost-effective for Greece. Fortinet is very aggressive with their pricing.

Which other solutions did I evaluate?

The other options we looked at were Check Point perhaps or Barracuda. Either they didn't have the sandbox solution or it wasn't as centralized as we wanted and they were more expensive. 

What other advice do I have?

It's important to know what you're aiming for beforehand and what your environment needs in terms of implementation. It requires being very explicit so you can know what to set up with it. Things such as rules and domains that you can work with. You have to know your environment well. 

I would rate this solution an eight out of 10. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
HéritierDaya - PeerSpot reviewer
HéritierDayaNetwork Administrator
Real User

i have the same point of view than him 

Buyer's Guide
Fortinet FortiMail
October 2025
Learn what your peers think about Fortinet FortiMail. Get advice and tips from experienced pros sharing their opinions. Updated: October 2025.
868,787 professionals have used our research since 2012.
Fahad Zuberi - PeerSpot reviewer
Deputy General Manager ICT Presales at Spartan tech
Real User
An easy-to-use email solution with reasonable pricing and user-friendly interface
Pros and Cons
  • "The solution has a user-friendly interface. It is easy to deploy and handle. You can easily troubleshoot the issues of the solution."
  • "The product should work on licensing and provide more detail once the license is selected for the customer."

What is our primary use case?

We use this solution to put the server on the FortiMail server. Users acquire a domain, and use emails from the the FortiMail server.

What is most valuable?

The solution has a user-friendly interface. It is easy to deploy and handle. You can easily troubleshoot the issues of the solution.

What needs improvement?

The product should work on licensing and provide more detail once the license is selected for the customer.

For how long have I used the solution?

I have been using Fortinet FortiMail since last month. We are a partner of Fortinet.

What do I think about the stability of the solution?

Fortinet Fortimail is a very stable product. I have compared it with Barracuda devices, and they filter mail servers. Customers prefer Barracuda, but I propose the FortiMail server. Barracuda is expensive compared to FortiMail. I ensure support to customers during the deployment times if they go with Fortinet.

I rate the solution’s stability a nine out of ten.

How are customer service and support?

Support is very good. They provide timely support to the customer. 

Overall, I rate the solution a nine out of ten.

Which solution did I use previously and why did I switch?

I have used Barracuda but it is more expensive than FortiMail.

How was the initial setup?

The solution’s initial setup is configurable and easy to manage and handle.

What's my experience with pricing, setup cost, and licensing?

Fortinet Fortimail has reasonable pricing.

What other advice do I have?

FortiMail is easy to integrate, deploy and troubleshoot the issue. I always recommend it to the customer.

Disclosure: My company has a business relationship with this vendor other than being a customer.
PeerSpot user
Jean Youni - PeerSpot reviewer
Pre Sales Engineer at Triple C
Reseller
Its anti-spam and security features complement each other; it has excellent technical support and reasonable pricing
Pros and Cons
  • "I like the anti-spam and security features of Fortinet FortiMail, and that its features complement each other."
  • "A room for improvement in Fortinet FortiMail is that it only has a hardware version. I also didn't find the solution scalable, so that's another area for improvement."

What is our primary use case?

We mainly use Fortinet FortiMail as an anti-spam solution.

What is most valuable?

Overall, I'm satisfied with Fortinet FortiMail.

I like that it has reasonable pricing. I also like that it's very good compared to its competitors and has many features.

I like the anti-spam and security features of Fortinet FortiMail, and that its features complement each other.

What needs improvement?

A room for improvement in Fortinet FortiMail is that it's hardware-based. It only has a hardware version.

I also didn't find the solution scalable, so that's another area for improvement.

For how long have I used the solution?

My experience with Fortinet FortiMail is ten years.

What do I think about the stability of the solution?

Fortinet FortiMail is a very stable solution.

What do I think about the scalability of the solution?

Fortinet FortiMail is not scalable because once you connect to a model, you're stuck with it. It isn't a good fit for enterprise companies.

How are customer service and support?

Fortinet FortiMail has excellent technical support.

How was the initial setup?

Fortinet FortiMail is easy to deploy.

What about the implementation team?

We deploy Fortinet FortiMail for customers. We have a technical team that handles the deployment.

What's my experience with pricing, setup cost, and licensing?

I find Fortinet FortiMail pricing reasonable. 

There's no additional cost apart from its standard licensing fees.

What other advice do I have?

My company is a reseller for Fortinet.

I primarily work with Fortinet FortiMail and Fortinet FortiGate, but with FortiADC, not so much.

My customers use Fortinet FortiMail, but my company also uses it as a Fortinet partner.

I mainly deal with sales and scoping for Fortinet FortiMail and other Fortinet products.

My rating for the solution is a ten out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner/Reseller
PeerSpot user
Samaiea Fernandes - PeerSpot reviewer
Software Procurement at Bytes & Pieces
Reseller
High performance, secure, and quick installation
Pros and Cons
  • "Fortinet FortiMail's most valuable features are its performance and security."
  • "The support could be faster because we've been receiving complaints from customers, they say that when they raise a ticket, it doesn't take 24 hours to respond, sometimes the support responds after three days. This is a lot of time."

What is our primary use case?

Fortinet FortiMail is used for mail protection.

What is most valuable?

Fortinet FortiMail's most valuable features are its performance and security.

For how long have I used the solution?

I have been using Fortinet FortiMail for approximately two years.

What do I think about the stability of the solution?

Fortinet FortiMail is stable.

What do I think about the scalability of the solution?

The salability of Fortinet FortiMail is good.

We have approximately 20 people using this solution in my organization.

How are customer service and support?

The support could be faster because we've been receiving complaints from customers, they say that when they raise a ticket, it doesn't take 24 hours to respond, sometimes the support responds after three days. This is a lot of time.

How was the initial setup?

The initial setup of Fortinet FortiMail was straightforward. The process took approximately two hours.

What's my experience with pricing, setup cost, and licensing?

There is a license required for this solution.

What other advice do I have?

I would recommend this solution to others.

I rate Fortinet FortiMail a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1721355 - PeerSpot reviewer
Security Technical Manager at a tech services company with 51-200 employees
Real User
Top 5Leaderboard
High detection rate, simple installation, and customizable
Pros and Cons
  • "Fortinet FortiMail is easy to use and the detection rate is very good. You can customize content filters and profiles are done easily. Additionally, there is a sandbox integration feature that is good."
  • "My customers frequently ask to have detailed documentation for FortiMail and FortiWeb as they have in FortiGate. What they currently have is not enough."

What is our primary use case?

Fortinet FortiMail helps protect our organization's emails from attacks and threats on their system.

What is most valuable?

Fortinet FortiMail is easy to use and the detection rate is very good. You can customize content filters and profiles are done easily. Additionally, there is a sandbox integration feature that is good.

What needs improvement?

My customers frequently ask to have detailed documentation for FortiMail and FortiWeb as they have in FortiGate. What they currently have is not enough.

For how long have I used the solution?

I have been using Fortinet FortiMail for approximately five years.

What do I think about the scalability of the solution?

I have approximately 10 customers using this solution.

How are customer service and support?

I am certified to give support and I have not used the support very often.

I have not faced any issues with the configurations. All technical support issues I had were because of a new feature that caused a bug that needed to be upgraded.

Which solution did I use previously and why did I switch?

I have used other solutions previously and Fortinet FortiMail is better than Cisco and Trend Micro IMSVA.

How was the initial setup?

The installation is simple.

What's my experience with pricing, setup cost, and licensing?

There is either an annual or six-month charge to use this solution. Fortinet FortiMail is cheaper than Proofpoint or Cisco Security, or other email security appliances.

What other advice do I have?

I would recommend this solution to others.

I rate Fortinet FortiMail a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator
PeerSpot user
Security Engineer at Eguardian lanka
Reseller
Integrates well, stable, and plenty of documentation available
Pros and Cons
  • "When combining this solution with other Fortinet products, such as FortiGate, it integrates well and provides a comprehensive protection package."
  • "The solution could improve by making the UI more user-friendly and increasing spam and threat detection capabilities."

What is our primary use case?

My clients use this solution for email security.

What is most valuable?

When combining this solution with other Fortinet products, such as FortiGate, it integrates well and provides a comprehensive protection package.

What needs improvement?

The solution could improve by making the UI more user-friendly and increasing spam and threat detection capabilities.

For how long have I used the solution?

I have been using this solution within the last 12 months.

What do I think about the stability of the solution?

The stability of the solution has been good.

What do I think about the scalability of the solution?

FortiMail is scalable in my experience.

How was the initial setup?

The installation is easy. There are a lot of study materials and a portal to receive information about how to do the installation. We read the available information and we were able to install and configure the solution.

What other advice do I have?

I would recommend this solution to others.

I rate Fortinet FortiMail a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
CSSRI with 201-500 employees
Reseller
A stable solution that would benefit from more data leak prevention
Pros and Cons
  • "I am satisfied with both the scalability and the stability of this solution."
  • "The infrastructure could be improved."

What is most valuable?

I am actually looking for new a new solution at the moment, possibly Forcepoint or Arbor. This solution is good for us, but we hope to implement a new solution with Fortinet.

What needs improvement?

The infrastructure could be improved. The data leak prevention could also be better.

For how long have I used the solution?

I have been using Fortinet FortiMail for five years.

What do I think about the scalability of the solution?

I am satisfied with both the scalability and the stability of this solution.

What other advice do I have?

On a scale from one to ten, I would give this solution a rating of seven.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
PeerSpot user
Buyer's Guide
Download our free Fortinet FortiMail Report and get advice and tips from experienced pros sharing their opinions.
Updated: October 2025
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Buyer's Guide
Download our free Fortinet FortiMail Report and get advice and tips from experienced pros sharing their opinions.