We are using GoogleCloud for hosting a SaaS platform.
Product Manager - SaaS at a tech services company with 51-200 employees
A cloud service that will please more technically-minded users which is making strides with ease-of-use
Pros and Cons
- "This platform is popular with technical users because of the abilities for customization and fine-tuning performance."
- "The ease-of-use could be improved for less technical users."
What is our primary use case?
What is most valuable?
The most valuable feature of the product is that it has a very powerful command line.
What needs improvement?
It is difficult to say what should be improved because, obviously, they have made some major improvements in the organization of how you do things — such as the way you set up a server. Google has made a lot of effort to try and catch up to the competition in the area of ease-of-use because that would have been my one complaint: that you have got to be quite technical to understand some of the ways that things are done. Azure and Heroku are number one in ease-of-use and they make it very easy. Google has done a lot of work to alleviate that objection and to catch up with Heroku and Azure. But the people that have the most to say about the ease-of-use would be the guys using it. For the developers we have, they like the power and the control that Google gives them.
So I can not actually answer what exactly has to improve for developers to be more satisfied at this point because they seem quite satisfied with it already. I do not get any complaints from the guys. They are the ones using it every day and I do not use it on a daily basis so I really can not comment in that sense.
I could say that it can be easier to use for people that do not have the same level of technical skills, but even that has improved a lot with their upgrade to the user documentation.
For how long have I used the solution?
I have experience with Google Cloud for about two years now.
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What do I think about the stability of the solution?
It is extremely stable. I have no negative feedback and no complaints.
What do I think about the scalability of the solution?
Google Cloud is very scalable. The use of Docker and Kubernetes has really made it extremely scalable. Google's implementation of Kubernetes is excellent.
At this stage mainly we have developers and dev-ops using the product and it is a team of about 25 guys. We could expand that at any time.
How was the initial setup?
The initial setup is somewhat more complicated than competing products. I was not directly involved in that capacity so I can not provide details. But also complexity sometimes leads to opportunity as far as customizing performance. The people who are working with the product directly like the ability to fine-tune more than they want simplicity.
Which other solutions did I evaluate?
Initially, I was just doing research. I was keeping an open mind and looking at all of the possibilities. I do not think it is quite right to call it "evaluate" when you just do a feasibility study. We did take a closer look at a few solutions like Azure, Heroku, and Google Cloud. We dabbled a little bit with some of them. We eliminated Azure because we were concerned about the support for Mongo DB which is part of our technology stack. Obviously Azure has changed a lot since.
We trimmed that group to Heroku and Google Cloud which are technically both platforms of high-quality. Heroku is easier to deal with. Using Google Cloud, you have to build a bit of experience with the product because it is not easy if you do not understand how to do things. Heroku makes it a lot easier for you.
The reason we went with Google Cloud had to do with two things. Number one was cost, and number two is that Google supported everything we use. We had to control the costs initially, so Heroku was pretty much out the door almost immediately. It was a competitive product but it was too expensive. An end-user would not know where a platform is hosted, and they would not care. For an end-user, they go on your website or on your SaaS platform and there is no difference in the experience whether you are hosted with Google or Heroku or AWS. It makes no sense for them to worry about that. But the cost ends up being an important component of the decision for the service company.
I think the point is that it is very difficult for companies these days to decide between Heroku, Azure and Google Cloud. They all have data centers in the right places in the UK. There is very little that differentiates any of them. Heroku obviously stands out because they are a very stable platform and they do all the hard work for you. If you do not have the expertise to go with a less expensive more labor-intensive solution, then you would go with Heroku and pay more.
We have a development center in Manila with very experienced guys and they love Google Cloud. It gives them everything they need and everything that is required for a big, fast platform — like the ability to use clustering. I think all of the solutions support Java and ATC (Advanced Analytics Technology). But we have not had any issues since we started on Google Cloud, so we are happy with the direction we have taken.
What other advice do I have?
The lesson I learned from adopting Google Cloud is that you should do more training before you commit to it.
On a scale from one to ten where one is the worst and ten is the best, I would rate Google Cloud as an eight-out-of-ten. You can not have a perfect platform. There is always room for improvement and something to add.
That rating is really because of the feedback I get from the team. I get good feedback from the guys. But it is not really fair of me to give any product a ten if I am not more intimate with it in daily use. I could just as well give it a one if I were totally ignorant of the product, but that would not mean anything.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Google
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Technical Architect at a tech services company with 1,001-5,000 employees
Helps with HIPAA compliance approval in health insurance companies, but does not have many build pipelines
Pros and Cons
- "We worked with Google Cloud to ensure HIPAA compliance approval in health insurance companies."
- "Google Cloud does not have many build pipelines like Azure does."
What is our primary use case?
We worked with Google Cloud to ensure HIPAA compliance approval in health insurance companies. At that moment, Azure didn't have those HIPAA compliances. When considering a solution, we have to see which one is compatible with that region and has everything.
What is most valuable?
We worked with Google Cloud to ensure HIPAA compliance approval in health insurance companies.
What needs improvement?
Google Cloud doesn't have Mac machines, but AWS and Azure Clouds have them. Google Cloud does not have many build pipelines like Azure does.
For how long have I used the solution?
I have been using Google Cloud for three years.
How are customer service and support?
I am satisfied with the solution’s technical support. From a learning perspective, I rate the solution's support an eight out of ten. I have gone through its learning, which is good, and become an architect. I have written emails to the support team and always got answers within two to three working days. Whenever I asked them questions, I always got the answers.
How would you rate customer service and support?
Positive
How was the initial setup?
I did not find the solution's configuration to be very difficult. Since I know how to set up all the processes immediately, I can configure and set up Google Cloud within hours or days.
What other advice do I have?
Overall, I rate the solution an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
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January 2026
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Security engineer at a financial services firm with 501-1,000 employees
It helps us to deploy applications in productions within a few days
Pros and Cons
- "The tool's most valuable feature is encryption. Google Cloud has reduced our operational costs and increased efficiency. For example, deploying production applications traditionally took about a month, but with Google Cloud, it now takes only a day or two. This also extends to monitoring, allowing us to identify and address issues faster than on-premises solutions."
- "Google Cloud should improve its security. The main challenge we've encountered is related to security. As a member of the security team, I've noticed some limitations in the security features. For example, the rules and signatures need to be more refined to detect and process attacks accurately."
What is most valuable?
Many companies initially consider top providers like AWS and Microsoft Azure, but most choose Google Cloud because of its offered solutions, pricing and local support.
Google Cloud has reduced our operational costs and increased efficiency. For example, deploying production applications traditionally took about a month, but with Google Cloud, it now takes only a day or two. This also extends to monitoring, allowing us to identify and address issues faster than on-premises solutions.
What needs improvement?
CloudArmor accuracy should be improved. Rules and signatures need to be more refined to detect and process attacks, accuracy of rate-limiting should be improved.
For how long have I used the solution?
I have been working with the product for five years.
What do I think about the stability of the solution?
I rate the solution's stability an eight out of ten.
What do I think about the scalability of the solution?
The solution can be scaled horizontally and vertically. I rate it a nine out of ten for scalability.
How was the initial setup?
I rate the solution's deployment ease an eight out of ten.
What's my experience with pricing, setup cost, and licensing?
Compared to the other considering the setup and pricing, I rate it at eight out of ten.
What other advice do I have?
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Google
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
GTM Lead at a tech services company with 51-200 employees
Easy to use, stable, and scalable
Pros and Cons
- "The automatic sync between my mobile device data and photos to the cloud is the most valuable feature."
- "The cost of the solution has room for improvement."
What is our primary use case?
I use the solution to back up my data.
What is most valuable?
The automatic sync between my mobile device data and photos to the cloud is the most valuable feature.
Being able to access my files remotely is a plus.
What needs improvement?
The cost of the solution has room for improvement.
For how long have I used the solution?
I have been using the solution for a couple of years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
The solution is scalable.
How was the initial setup?
The initial setup is straightforward and takes no time. We only need to enter our Gmail account information to access Google Cloud.
What's my experience with pricing, setup cost, and licensing?
Google offers a free account with minimal data backup and we can subscribe for more data. I pay around $2 US per month.
What other advice do I have?
I give the solution a ten out of ten.
I recommend the solution. Google Cloud is easy to use.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Google
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Developer at a university with 501-1,000 employees
A good cloud-based infrastructure solution which is easy to use, but would benefit from improvement in its accessibility
Pros and Cons
- "I have found this solution to be a quick and advanced way to run my models through."
- "I would like to see some improvement in the accessibility features of this solution."
What is our primary use case?
I use this solution to house a machine learning model, based on text to speech and vice versa.
What is most valuable?
I have found this solution to be a quick and advanced way to run my models through.
What needs improvement?
I would like to see some improvement in the accessibility features of this solution.
For how long have I used the solution?
I have been working with this solution for a year now.
What do I think about the stability of the solution?
This has always been a stable solution in my experience.
What do I think about the scalability of the solution?
I have found this to be a fairly scalable solution.
How was the initial setup?
The initial setup of this solution is neither very easy nor very complex.
What other advice do I have?
I would rate this solution an eight out of ten
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
DirectorManaging Partner at a tech services company with 11-50 employees
Has an easy deployment and offers complementary features
Pros and Cons
- "The solution is fairly easy to deploy."
- "My only concern is that a number of the offerings are built on their own proprietary technologies which means means that, with respect to the offerings in Google Cloud, it's difficult to have a path to migrate to other cloud providers."
What is most valuable?
The solution is fairly easy to deploy. There is no need to manage the underlying infrastructure, where all the details of load balancing deployment and version management are managed by the system itself.
Google Cloud offerings have a number of features which complement each other to provide very solid cloud feature sets. Google Cloud makes available many products and a person can build whatever he desires. A solution can always be found for anything one needs.
What needs improvement?
My only concern is that a number of the offerings are built on their own proprietary technologies. This means that, with respect to the offerings in Google Cloud, it's difficult to have a path to migrate to other cloud providers.
For how long have I used the solution?
I have been using Google Cloud for several years, three or four.
What other advice do I have?
We have employed every type of deployment, five of the applications being deployed on private clouds, others - both Google and Microsoft - being publicly deployed. We have a bit of everything.
I limit my rating of Google Cloud to an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
SAP Director at a tech services company with 501-1,000 employees
Easy to use, stable, and works well for document sharing
Pros and Cons
- "I like that it is simple to use."
- "It could have a reporting tool included."
What is our primary use case?
We use this solution for saving and sharing documents.
What is most valuable?
It is very easy. I like that it is simple to use.
What needs improvement?
It could have a reporting tool included.
For how long have I used the solution?
I have been working with Google Cloud for seven years.
Because it's a cloud-based solution, we are always using the latest version.
What do I think about the stability of the solution?
It is a stable solution. I don't have any issues with the stability.
What do I think about the scalability of the solution?
Google Cloud is a scalable product.
I plan to continue using this solution. So far, I am satisfied with it.
How are customer service and technical support?
I have not contacted technical support because I have not experienced any issues.
Which solution did I use previously and why did I switch?
I use Google Docs for my personal use.
How was the initial setup?
As it is a cloud-based solution, there is no installation required.
What other advice do I have?
I would recommend this solution to others who are interested in using it.
I would rate Google Cloud an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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