GoToWebinar Reviews

We use the solution for educational and technical webinars and seminars for our clients. We had already been using GoToWebinar prior to the pandemic so we were quickly able to shift over to hosting a very comprehensive series of webinars on GoToWebinar as well.

I like that recordings are available immediately, it's a great feature. I also appreciate being able to use the video library as a tool, and the integration of an API with other systems we have. We were able to build our own customer portal and then integrate into GoToWebinar with a seamless interface. People thought they were on our platform, but they were using GoToWebinar. Those are unique features that seemed to be very easy for our development team to integrate. I like that aspect of it.

It also provides good visibility if somebody had seen a webinar that was useful. It's very easy to push them out. Registration is an easy process as is customization on the back end. We very rarely had technical issues running the webinars so it's a pretty robust platform overall.

I feel that the platform in terms of its use and feel is a little rusty, more could be invested into the look and feel of it. The registration form is somewhat basic and it seemed to me that the UI was quite weak and felt very generic for us.

There's not a lot of customization potential on the back end, so we sidestepped that by having people come onto our platform and running the actual video part through GoToWebinar on the day of the event itself.

We never accessed GoToWebinar tech support, we figured it out ourselves. Our issues were generally around missing transcripts or videos and maybe reporting delays. They were issues that were generally solved pretty quickly in-house.

We did the setup ourselves and there were challenges, particularly when using a webinar platform to demo a product or plugin. I think there's a lack of communication with customers because I wasn't aware that we could access support. Trying to patch all that together with a cell phone call-in was a little tricky. Our technical team was able to figure it out and I was very grateful that we had that kind of support and tech-savviness to enable that. In a smaller company without those resources, it might have been quite challenging.

We evaluated Microsoft Teams and in fact ran our first webinar using Teams two weeks ago. In comparison, I don't feel that GotoWebinar has the range of customization and it feels quite antiquated in comparison to Teams. We also tried WebEx and we were able to make it work but it wasn't great for webinars and felt more antiquated than GoToWebinar and was lacking sufficient functionality. It was a legacy product that we had from our global headquarters, and may have evolved since I used it. We're migrating toward Teams now. 

I rate this solution seven out of 10.

This solution allows the presenter to share their screen and draw on the screen to assist in explanations. You can create polls and quizzes to make it more interactive and to ensure that people understand what is being discussed and presented. I use this solution in my personal capacity. 

This solution is very reliable. It is easy to switch between audio and microphone when using headphones. 

The chat window and using polls is easier in Zoom compared to GoToWebinar. Making it simpler and easier to publish polls on the fly would improve the solution.

I have been using this solution for one year. 

This is a very stable solution. 

Scalability is good as you can host webinars with hundreds of participants without any lagging. 

I haven't needed to call technical support.

I previously used Zoom. I switch between Zoom and this solution depending on which course I am doing. 

The initial setup is straightforward. 

I implemented this solution on my own. 

This is a free solution. 

I would rate this solution an eight out of ten. 

My primary use case is to connect with my clients, my new customers, and also for office meetings. It's for internal and external communications. 

All of their features are good. They are more or less equivalent to the competition. There's less disturbance, less jitter, and the voice is always good even at a low bandwidth. That is what I think makes it a number one for me over the other competition. There are several others but they have issues if there are a large number of participants, then the front-end, the screen, is jittery and the voice breaks down. GoToWebinar is not like this.

Some of my friends also use GoToWebinar to collect clients for affiliate marketing. In those cases, they found some features were missing with respect to some of the competition. And the worst part is the price.

I have been using GoToWebinar for six months. 

It is very stable. 

I have not scaled so far. I believe, we just have to upgrade the license and pay the charges. I haven't had the need to scale my operation so far.

We use it on a regular basis, once or twice a week. 

We haven't had a need to contact technical support at this point in time. 

The initial setup was extremely easy and extremely straightforward. In fact, the first time they set it up, there is an icon at the bottom of the screen where if you click, there are three modes of training available: 

• They give a training in person or rather online training. And you have to ask for a training time. 
• The second one is documentation 
• The third option is when you can have online training on our own. You can learn the features one by one. I just went through the third option and it was all okay. I mean, about 90% of the features I could do on the first try.

They've got three levels of licensing and it all depends on the number of participants and not the number of features. I believe the number of features is the same for all of the levels. It all depends on the number of participants, 250, 500, or 1000, that kind of.

Login to GoToWebinar, register yourself, and start using it. You'll be up and ready, working within half an hour, 45 minutes, because you will have to read those how to configure it online. It can take a total of 30 to 35 minutes. It's a breeze.

I would rate it an eight out of ten. To make it a ten there are some facilities that other competitors have where they are able to gather customers automatically. Automation is there in the webinar. These small additions add up the value.

We use this solution for some of our online meetings and webinars.

GoToWebinar is easy to use. It is simple to join a webinar that is being hosted.

The interface is browser-based and simple, which is an advantage over other solutions.

GoToWebinar would be improved with the inclusion of support for video endpoints.

I have had no problems with respect to stability.

I have used Zoom recently for video conferencing, and to a lesser extent, I have used GoToMeeting. However, I have never hosted a meeting with GoToMeeting. Rather, I have joined some that I have been invited to.

The main product that I use for video conferencing and virtual meetings is Webex. I prefer it because it is feature-rich, supports all of my devices, and it can be integrated with my on-premises call manager.

The initial setup is easy.

Overall, this is a good product that is simple to use but I would rather use Webex for video conferencing.

I would rate this solution a nine out of ten.

I am currently evaluating web conferencing solutions and GoToWebinar is one of the products on my shortlist. I am using it for meetings and training sessions.

The most valuable feature is scheduling, which is quite simple and you can schedule a regular session with multiple occurrences. I have not found another platform where you can do this easily.

There are no time limits, which is really good because many webinar products put a limit on how long you can record for.

I can extract the activity and the attendance reports, along with every single question that was asked during the webinar, which is a feature that we highly value.

The user interface is a little bit complicated and needs to be improved. Not every feature is on display. If you have to give someone training on GoToWebinar, it's always an hour for them to be able to go through the features, whereas with other platforms, everything is on display and easy to see. For example, the question section for an instructor is quite hard to see and difficult for them to keep up with the chat that is happening versus other webinar solutions. A better interface would improve this.

The sharing of cameras is limited to meeting organizers.

Technical support needs to be improved.

The price of this solution could be a little cheaper.

In the future, I would like the option to have a post-session survey on the session, as opposed to only on the event.

My company has been using GoToWebinar for years but I have been using it for about eight months.

GoToWebinar is stable but sometimes there is a problem with high-speed internet. Any trouble with the internet for either the instructor or the attendee will be a big problem and this is an issue that we constantly face. The internet is key.

The organizer has the ability to share their screen but unlike solutions such as Zoom, many people cannot share their screen at one time. It is limited to the organizers.

The technical support is quite bad. I faced several technical problems and the first time, they told me that I had to call within two hours of experiencing the issue. The next time, when I called within two hours, they told me that I had to call while the issue was occurring. Then, when I called as it was happening, they said that they could not assist me. So, in the end, they were never able to help me.

They do not have a feature for emailing questions. Instead, they have a board where you can ask questions and they get back to you. I find this difficult.

The one good thing is that they have a lot of resources online that you can get help from.

I have experience using Zoom, as well as other web conferencing solutions.

The initial setup is very straightforward. It is simple and easy.

It only takes a few minutes to deploy. When you first start you simply access your account to schedule your webinar. It will make a difference if you schedule a multi-session, but if it's a single session then it takes less than a minute.

It is a monthly subscription and the price is quite expensive if you're not paying annually.

I am currently evaluating several web conferencing solutions including Adobe Connect Learning, WebinarJam, Livestorm, and Blackboard.

I would rate this solution a seven out of ten.

• The ability to answer questions without everyone seeing all the questions.
• They have really crystal clear nice recordings.
• The ability to be able to take screening mouth control from people.
• It's very smooth to be able to change presenters back and forth.
• The ability to do polls.

We use GoToWebinar to do live pitch webinars and sales webinars. We use it to create all of our courses, as well.

We do training courses and our business pretty much revolves around using this tool for most of what we do. An example is that we created maybe 15 products based on doing live webinars, then turning them into courses.

It's a little pricier than the others. They could make it a little cheaper.

Eight years.

Earlier on, but not in the last two years.

When we first started using it eight years ago, we had some issues with the sound quality, and that's what I was thinking about when I was thinking stability. But the sound is much better, and in the last three or four years, the sound quality has really improved, and we never really had problems with it crashing or kicking us off.

We've used it for a webinar that had 2,000 attendees, and it scaled to that. We've not gone past that amount of attendees.

I'd give it a 10 out of 10. We've been able to get through, and they've answered our questions. We haven't had to call technical support in the last couple years.

Starting out eight years ago, I tried about eight different webinar tools, but I don't remember what they were back, because a lot of them aren't even around anymore. Back then, I tried all the popular tools, then I just picked GoToWebinar because it was the most stable.

You just download it.

There are other solutions that are less expensive. We are sticking with GoToWebinar because we have been using it. It's easy to use. Also, we got grandfathered in, because we used it eight years ago. They've never changed our pricing. I know the price is a lot more expensive now for brand new people.

We would try other solutions out for a few weeks, then we would have problems. So after trying out so many other ones, we just finally found GoToWebinar, and it was the best for the time.

Have someone jump on for the first couple of times. I think that's really helpful, but I also feel like if they're gonna do it on their own, they need to practice. Use the practice feature of GoToWebinar and have a friend or something watch them on a viewer, and actually practice the features that they're gonna use so they feel comfortable, or they can use it alone. They don't have to do a live webinar. They can use it without anybody on it, then just put out the recording.

GoToWebinar polls help me quickly gauge, upfront, the audience’s interest in topics and their current level of knowledge. This helps me adjust the agenda upfront and deliver the best training content. I also use polls at the end to gauge what they have learned and where they need follow-up.

I use the product for training. I send handouts prior to the webinar and love the ability to flip between my slides, handouts, and the application I’m teaching, during a webinar. Webinars eliminate some travel and allow us to offer short training sessions to our geographic area.

I haven’t looked at the recording and storage features lately. We record with Camtasia so we can do some basic editing and adjust audio as needed. We then share the recordings on a SharePoint site. 

Using the telephone-only option for audio eliminates issues for us.

No.