HPE Synergy Reviews

We primarily use the solution for VM virtualization and Oracle standardization.

The virtualization is very good.

We find it quite useful for the Oracle Database.

The solution is stable.

We've found the scalability to be reasonable if you are ready to invest in it.

Technical support is excellent.

The connectivity needs to be improved. The compatibility with old infrastructure and networking should be better than what it is now. The networking part is very complex. It should be simplified.

The setup was a bit complex.

They need to make it easier for firmware upgrades. The virtual connection is very complex and they need to make it easier. 

The storage configuration should be improved. When we are connecting the 3PAR storage to Synergy, I have to manually add the values again when what should be happening is, when I'm connecting, when I'm assigning, the storage should be automatically allocated.

I've been using the solution for three years. 

The product offers good stability. There are no bugs or glitches. It doesn't crash or freeze. It's very reliable and the performance is good.

I have had some issues regarding scalability. It's scalable, however, the thing is we need to purchase hardware. You need to be ready for an investment when scaling.

Technical support has been great. We're quite satisfied with the level of support we get. The assistance they offer is perfect.

We found the initial setup to be a bit complex. It wasn't exactly straightforward and simple. It would be ideal if they could simplify the process in the future to make it easier.

The deployment took about one business day.

We're just a customer and an end-user.

We are using the HPE Synergy Composable Solution.

I'd rate the solution at a nine out of ten.

The use case is to replace all stakes in all the different kinds of servers. We had some Dells, we had some old HPEs, Generation 6, Generation 7, and so on. We decided to put everything together and create a new datacenter, and move our computing power to a platform that will enable us to be more flexible with our old applications.

We are just in the middle of the migration, and the problem is not the new stuff, the problem is to persuade our old stuff that it must perform more than one gigabyte per second. So HPE is helping us to replicate directly through the old datacenter to storage that we have underneath our Synergy Servers. 

The benefit is that it's going to be maintained, contrary to what we had last year, when the maintenance went off for the last generation of the servers that we had there. 

I'm also looking forward to getting some adaptability, and to be more flexible.

As far as I can see, it's stable but, as I said, we have only been using it for six months.

We're in partial production. It's no longer a PoC. So far, we haven't hit any limits. 

The limits are much above what we have used till now.

We use tech support all the time. They were very active before signing the contract, and before delivering the contract. After delivering the contract, they became a little less active. So, it needs some pushing from my side sometimes. But, when the technicians come over, they connect with us. They are very, very supportive.

I imagine it's an issue of numbers. There's no new business behind it now, so that might be a problem with the numbers. When you are trying to sell something, you're very, very active. When you are discussing with an existing customer, then you don't have the pressure from the business side.

We had to switch to some solution. It didn't matter which one, we had to replace our old hardware anyway. It was last year when the Synergy came onto the market, and we asked HPE if they would take the opportunity to answer our RFP with the Synergy, and they won.

I wasn't involved in it, but my guys were. They were trained, and I think that they said it was much easier than what they used to previously. So, they're fine with it.

We did evaluate other vendors but they fell short in value for money. There were vendors that were cheaper, but their solutions weren't that cohesive. And the match-point of all the RFPs was the complete software that is behind the hardware. That was something that really persuaded us to give them top technical points from all the RFPs.

In terms of our criteria when selecting a vendor they include:

• it must be someone known, someone with a presence in the market
• someone with a good network of partners that can really help you
• a company that is active such that they are not just walking away after you've bought their solution
• reliability.

There are three or four big winners, and we don't want to change because we have some relationships and some experience from the past. When we run into a problem, and someone helped us, that's something called business credit. Something which goes beyond the money.

So far it runs as expected, which is really a nice surprise for me. When you are expecting something to be very fluent, and then, after using it for a year or more, you are seeing the downsides, which are very well hidden from the sales jargon. But, so far, we haven't come up against anything we didn't like.

I think that the completeness of the offer is one thing which should be taken into account. Also, the longevity of the solution. You don't want to change the solution every two or three or five years. I think this solution is something that might last at least seven or eight years, which is fine for us.

We use HPE Synergy for infrastructure virtualization.

It is better to build the virtualization environment in this manner. To be honest, it is flexible and powerful.

The solution's greatest strengths lie in its ability to maintain a high availability and combine networking with hyper channel connectivity into a single component.

There is always room for improvement.

Based on our use cases, I don't believe there are any additional features required.

I have been working with HPE Synergy for three years.

There are two versions of HPE Synergy, both known as Gen10. One is available only in hardware form, while the other is the Gen10 Plus, which has been recently released. However, we are currently using the 480 Gen10 version.

HPE Synergy is very stable.

I would rate the scalability a nine out of ten.

The implementation process is straightforward. It is not complex.

We had assistance from the vendor to deploy it.

The design and the physical setup are identical. As long as the configuration is done correctly, there should be no issues with operations such as patching and firmware updates.

I would rate HPE Synergy a ten out of ten.

We give out certification training on HPE product lines. Synergy is one of the product lines. It's part of our composable infrastructure in our hybrid IT training. We use Synergy for giving customers and partners hands-on experience.

It gets us lots of training-development work because the product is changing all the time. It's a relatively new product. It was introduced a couple of years ago and it's changing quite rapidly. That's a benefit for us as we continue to update the training of it.

The key advantage that we teach people is speed to market, or speed to productivity, thus, reducing the time it takes to provision business services. That's the key positive aspect of Synergy.

Composability. We're developing training. We show our partners the value of composability and how it can meet their needs.

I would just like it to work.

The stability is poor. It's a relatively young product and the management solution that drives the product shows its signs of immaturity. There is a new version being released this week. Things are getting better but they need to get better more quickly.

From a scalability perspective, the platform is great.

Technical support is poor. We've had issues with the system. Firmware upgrades, for example, did not go as they should have gone. After placing a support call to HPE, several weeks later problems actually got worse as a result of what they instructed us to do.

We were shipped the very early solution and it's installed in a data center in Michigan and we had other people do it. We helped them do it remotely but it wasn't hands-on for us. The kit is owned by HPE but it's managed by an external company and we work with that external company to use the kit and help set it up. Our experience with them during the setup was great.

The main challenge we faced was that when it was installed it just did not work. There were faulty components and it took weeks of troubleshooting to find the faulty components, get them replaced. Getting help from HPE was difficult. Nobody knew about the product. It was a brand-new product and people had not been trained on it. That part was not a great experience.

The setup was very complex. The intention for Synergy is that it's auto-discovery. You turn the power on and everything happens and it's all done for you. It absolutely did not work that way. If you have one faulty component - and we had several - it just does not do what it says on the tin. Again, it was an early production model, so we understand things go wrong. But again, getting support for the product was very difficult because nobody knew about the product because it was brand-new.

Come on a training course. Find out what it can do for you.

The biggest lesson I have learned from using this solution is that composability is the way to go. No one else can do it. It will be a great win for HPE when it works.

It decreases deployment time, certainly, when it works. I can get an operating system or a hypervisor deployed within five minutes. Whereas prior, it might have taken me five hours to do the same job. It's quite significant. What we don't see are the 700 hours that we have to spend setting it up and getting past the bugs in the software to make it work. When it's working its fine. I don't tell customers this. However, it is marketed as a panacea and, with the appropriate work, it can be.

I rate Synergy at five out of ten. Once they resolve the issues, it'll be great. The product is only two years old. In another year, another two years maybe, it'll be fantastic. It's just, the reality is, it's breaking new ground. No one else has this solution and there are issues with it. It's possible that much of the skill that was within HPE as a company, is no longer with the company. As a result of people moving away from the company, HPE is left with insufficient expertise, especially in the support area.

In the data center, you see customers with a lot of blade enclosures and a lot of servers, and this solution works fine.

I have one customer in Belgium that I know that is testing it, and they're quite happy about it. There are some challenges, but it is software. For software, you have developers.

The hardware is there.

With the changing IT demands, they need to change more often and faster. We need applications to model tomorrow’s needs. We need more applications for changing users. There is a need for a more optimized infrastructure.

For instance, I have a customer with 20 blade enclosures. In those 20 blade enclosures, there are 40 management modules that you need to update and manage.

In troubleshooting, you have to determine if the issue is in one, two, or in all 20 modules. The diagnosis is harder.

With Synergy, we only have two management modules instead of 40. It's an efficiency thing that needs to be improved.

We'll see what will come next. We will probably see other types of enclosures, smaller or larger ones, and more options on the storage and networking side. This is the typical evolution of IT to go to more and faster.

Synergy is new, but the advantage is that technically, it's a ProLiant server, so it is stable. Proven technology with a lot of new features.

HPE has proven track records worldwide delivering superb support on hard- and software. This is the same for Synergy.

One of my things I do in my company is write technology blog which is quite technical for the type of audience that I have.

I don't have a Synergy enclosure yet in my home lab, a.k.a., data center in my garage, but I'm quite sure that it is simple enough that my nine-year old daughter could install it.

In my pre-sales role, I see other customers looking at competitive solutions, be it Intel, EMC, or Nutanix. They all have some strengths.

The Nutanix solution is cool, because it's simple. But it's software and I'm not convinced about any of the hardware underneath it. Some people say, "Yeah, the hardware's not important." However, I have some real-life scenarios, cases with customers, in which it was proven that they had the software, they had the hardware, but they had a hardware issue and the software screwed up.

I prefer to go for the HPE solution. This is not because Nutanix is bad, but they are just a software company, independent of the hardware. I feel more confident with HPE because I know they build the hardware and the software. If I have a problem, I can contact one person with one phone number and I can make contact. I know the hardware guy and I know the software guy.

With Nutanix, for instance, this is not the case. They also say, "we have one phone number," but if they have a problem with the rate controller in their server, they have to call Dell or Lenovo. They have to escalate the case. They are not going to be able to solve my problem. They are going to escalate it.

I'm with HPE. I know that HPE will solve my problem directly.

As far as I know, the traditional blade system is not going to be supported from 2023. So we are trying to anticipate the need for this change towards Synergy, and perhaps moving a little bit early.

• They're easy to swap and move around the datacenter, for sure. 
• They don't occupy too much space for what they offer.

The structure is different yet similar because it resembles the traditional approach of blade systems. Perhaps it's more composable, you can use storage as well as compute blades. So maybe it's more versatile compared to the traditional blade systems.

From what I've seen, it's got pretty much what I think we need. Maybe after a little usage I can come up with new ideas, but right now it seems okay.

The possibility of using storage directly in the frame in order to have bigger storage directly there, and not having an attached storage like SAN or NAS. That would be helpful.

It will probably be with us for a lot of years to come. We are still in the process of buying the first one, so maybe we're not going to use the full ring architecture from the beginning, but in the future, since we're going to have just Synergy and not the old blade systems, it's definitely a possibility.

I don't know about the tech support. We have a consultant. There is a specific person that follows us and tries to help us in our needs.

The density and the flexibility that it provides are the most valuable features. In the C7000, there was a memory density issue per-blade that was solved in Synergy's platform. On top of that, I value the composability of it. In other words, being able to create hyper-converged systems within the frame, rather than having to resort to rack mounts.

A great benefit is being able to create different solutions that aren't available in the traditional C7000 platform.

It's a lot more about some of the speeds and feeds, such as the 25, 50, 100 GB virtual connections. In addition, I would like to see improvement in the 32 GB fiber channel connection at the end of it.

We have no issues with stability.

I have not used technical support.

It's just one of those products that as a partner, we have always tried to stay on top of. Previously, we had the C7000, plus other competing products, in our lab.

When selecting a vendor, I look at how well things integrate together, as well as the ease of management.

I was not involved in the initial setup.

We didn’t look at any competitor’s solutions.

Look at the flexibility of the platform, as far as being able to have that storage drive to be able to do hyper-converge. It should not block your architecture. As you scale it out, you don’t have choke points on the network side, like you do in other platforms.

We are primarily using this product to build a private cloud infrastructure.

While it is difficult for me to state how the product has improved my organization without making use of a comparative frame of reference, I can state that it has enabled us to centralize all administrative tasks. 

What I find most valuable about this product are the number of interface combinations made possible with a single computer node. Secondly, I would rate the ease of configuration.

As concerns room for improvement, the number of levers in the system should be addressed. Technical solutions should be made easier. The advice I would give is that HPE Synergy increase the availability of the deployment. 

We have been using the product for one year.

I have not been using high speed for long enough to give an adequate rating of the product's stability. 

I consider this product extremely scalable. A single view allows for tremendous management capabilities. 

I have had to make use of technical support for one or two problems concerning product deployment. I had to instruct them to use their headphones. Only at this point did they give me results and they were not good. I had to request to be escalated and this was time consuming. The last issue for which I had to turn to technical support involved the apparent loss of a compute node on one of the computers. 

Previously, we used an IBM Blade Server and, subsequently, the IBM system. 

The initial setup was complex and this can take around three weeks to a month. 

I do integration on behalf of the customer. 

I cannot properly advise on setup, pricing or licensing costs. 

We did not evaluate other options before settling on HPE Synergy and, besides, this decision was not in my purview to make. 

The entire company and all its customers are utilizing this product. Plans are in place for future upgrades. 

I would rate HPE Synergy an eight out of ten.