HPE Synergy could improve its remote support.
Senior Custormer Engineer at Afcor PLC
Scalable, reliable, and good support
Pros and Cons
- "HPE Synergy is a stable solution."
- "The deployment of HPE Synergy is easy and takes approximately three to four hours."
- "HPE Synergy could improve its remote support."
What needs improvement?
For how long have I used the solution?
I have been familiar with HPE Synergy for approximately 10 years.
What do I think about the stability of the solution?
HPE Synergy is a stable solution.
What do I think about the scalability of the solution?
The scalability of HPE Synergy is good.
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HPE Synergy
June 2026
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How are customer service and support?
The support is good they have helped us.
Which solution did I use previously and why did I switch?
I have used Lenovo and they have large servers and are easy to support.
How was the initial setup?
The deployment of HPE Synergy is easy and takes approximately three to four hours.
What other advice do I have?
My advice to others is this solution is easy to deploy.
I rate HPE Synergy an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Solutions Architect at Ingram Micro
Agile, cloud-enabled, and easy to manage
Pros and Cons
- "It allows for easy management."
- "The composability is great."
- "The cost is quite high."
What is our primary use case?
We are providing solutions to our end customers. So I work in a distributor company, so we are still using this product and providing solutions to the store.
What is most valuable?
It's Blade Service, and this is a very agile product. It is for enterprise customers, not SMBs. Our Hyperconverged and Nimble are more suitable for SMBs or mid-market customers. Synergy is mostly for an enterprise-level business that has big requirements.
This is cloud-enabled. For example, data can be migrated from the cloud to these products. Synergy data from the public cloud can be migrated to Synergy and from Synergy to the public cloud.
The composability is great. This infrastructure is more composable. For example, programmers are not dependent on the infrastructure team to provide service. The infrastructure is more programmable in the Synergy system. Any programmer can just run a single line of code, and a virtual machine will be ready.
It allows for easy management. It is very simple. With a single user interface, we can manage all of Synergy.
What needs improvement?
This is a product more suited to enterprises. It's not for small companies.
The cost is quite high.
For how long have I used the solution?
I've been using the solution for the last five years.
What do I think about the scalability of the solution?
We have between 500 and 1,000 users. They are in different regions and different areas, and therefore it is hard to estimate how many people are on the product.
How was the initial setup?
The implementation was pretty fast. It's easy to manage and integrates well with everything. Sometimes integrating storage with other vendors can be a bit tricky. However, it can be done.
What's my experience with pricing, setup cost, and licensing?
This is an expensive solution. While they offer lifetime licensing, subscription options are also available.
What other advice do I have?
This is an on-premises solution that is cloud-enabled.
If the customer requirement is more than 100 virtual machines and they are looking for virtualization and bare metal servers, then they should go for Synergy virtualization plus bare metals.
I'd rate the solution nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Buyer's Guide
HPE Synergy
June 2026
Learn what your peers think about HPE Synergy. Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.
902,270 professionals have used our research since 2012.
Data Engineering Manager (Big Data & Analytics) at NCR Corporation
A legacy system that has been dependable but has not changed enough over the years
Pros and Cons
- "HPE Synergy has been dependable for the past 15 years."
- "They have not improved their product since it was purchased."
What is our primary use case?
The primary use case of HPE Synergy is for invoicing. Our Brazil office uses the solution as we do not have Oracle ERP there. It is a legacy system.
What is most valuable?
HPE Synergy has been dependable for the past 15 years. Our offices in Brazil do not want to change.
What needs improvement?
There really isn't any valuable feature. Our team in Brazil does not want to change, and that is why it's still running there. They have not improved their product since it was purchased. I would like to see the product be compatible with Oracle invoicing or Salesforce invoicing.
HPE Synergy should be easier to use and integrate with other databases like Tableau and with the cloud. It is difficult to integrate with cloud-based data sets. I also would like to see better customization ability.
For how long have I used the solution?
I have been using HPE Synergy for 15 years.
What do I think about the stability of the solution?
The solution is stable. It has been running for 15 years.
What do I think about the scalability of the solution?
HPE Synergy is not scalable. If you have a bigger workload or have more invoices, it is not scalable. You need to stay within a certain capacity. We have over 150 users from payroll and accounting using this product.
How are customer service and support?
HPE Synergy supports the product, but not in terms of enhancing the product. I would rate customer service and support a four out of five.
How would you rate customer service and support?
Neutral
Which other solutions did I evaluate?
I worked with Oracle and Salesforce. Both of those solutions are easy to customize to the needs of each of our organization's structures. They each have some unique needs. Oracle and Salesforce are ready to provide those types of customizations quickly. HPE Synergy does not accommodate these types of customizations.
What other advice do I have?
I would rate this solution a six out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Head of IT Operations at NCC BANK LIMITED
Has an excellent wireless mounting system
Pros and Cons
- "The wireless mounting system is excellent. We can use the monitor over the Internet and perform troubleshooting remotely with the connection to SQL. It includes a comprehensive monitoring tool. It offers many features, allowing us to update, manage, maintain, and troubleshoot the system efficiently."
What is most valuable?
The wireless mounting system is excellent. We can use the monitor over the Internet and perform troubleshooting remotely with the connection to SQL. It includes a comprehensive monitoring tool. It offers many features, allowing us to update, manage, maintain, and troubleshoot the system efficiently.
What needs improvement?
The solution should provide less frequent updates.
For how long have I used the solution?
I have been using HPE Synergy for three years.
What do I think about the stability of the solution?
The product is stable. There is no issue till now and everything is running smoothly after updating the firmware.
What do I think about the scalability of the solution?
We have the option to upgrade the server. It is very scalable. Internally, 3,000 users are using this solution. We run Internet banking; there are one million or two million users connected to the solution.
How was the initial setup?
The initial setup is straightforward. We set up our data center and established the recovery site. There is a data tool for the third data center. The deal site is exclusively for HPE Synergy.
What was our ROI?
ROI is good.
What other advice do I have?
I recommend HPE Synergy to any organization. This product offers many good features, saves energy, provides quick support and maintenance, and includes software support. The management features are also excellent.
Overall, I rate the solution a ten out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Operations Team Lead at a government with 10,001+ employees
Composable infrastructure solution that offers valuable converged network adapters
Pros and Cons
- "The most valuable features are the converged network adapters."
- "This solution could be improved by increasing the speed on the conversion adapters. It should be 100 gigs."
What is our primary use case?
Customer workloads of extensive computing
How has it helped my organization?
It reduced cabling overhead and increased the performance by reduced rack space.
What is most valuable?
The most valuable features are the converged network adapters.
What needs improvement?
This solution could be improved by increasing the speed on the conversion adapters. It should be 100 gigs. I would like to have bandwidth conversion on SBAs and ethernets to understand how much each physical server is consuming.
For how long have I used the solution?
We have been using this solution for two years.
What do I think about the stability of the solution?
This is a stable solution. There are a lot of server updates which require down time on each machine and each blade. The release cycle should be more frequent and offer additional features.
What do I think about the scalability of the solution?
We have experienced bottlenecks and set backs related to the speed of conversion adapters. There may be some limitations on scalability related to these adapters.
How are customer service and support?
The customer service for this solution is very good. We have a very good account manager and have not had any problems.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I also use Dell. I have found Dell's performance is better following the latest configurations. However, if we experience problems, HP support makes us feel more comfortable while Dell do not offer the same level of support.
How was the initial setup?
The initial setup is very simple.
What other advice do I have?
I would rate this solution a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Solutions Architect at ePlus Technology
An HCI solution with support for stateless computing
Pros and Cons
- "The hyper-converged infrastructure where everything is stateless is valuable. Basically, you have your compute storage and networking management."
- "Gen 11 is being released. That's going to have a lot of advantages over Gen 10 and previous generations in terms of the cooling modules in the servers to keep them cooler and run with more efficiency and better performance. There are more management features with iLO 6 and the latest OneView management."
What is our primary use case?
It's an HCI solution. I've also used it for on-prem and GreenLake solutions for consumption model requirements.
It's typically for enterprise solutions that are multi-data centers and multi-sites. There are several Synergy frames.
What is most valuable?
The hyper-converged infrastructure where everything is stateless is valuable. Basically, you have your compute storage and networking management.
What needs improvement?
Gen 11 is being released. That's going to have a lot of advantages over Gen 10 and previous generations in terms of the cooling modules in the servers to keep them cooler and run with more efficiency and better performance. There are more management features with iLO 6 and the latest OneView management.
In terms of additional features, I've been requesting SimpliVity to be running on a compute module versus a 1U and 2U.
For how long have I used the solution?
I've been using it since the C7000 in 2019.
What was our ROI?
We've seen an ROI.
What other advice do I have?
It's easier to consolidate standard tier-three infrastructure into an HCI solution.
Overall, I would rate it an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
HPE Consultant at Mannai
Useful dual composers, good support, and scalable
Pros and Cons
- "The most valuable features of HPE Synergy are the two composers."
- "The support from HPE Synergy is very good."
- "Over the two years of using HPE Synergy, we have found some hardware failures that are frequent in the SOP models, CNA cards, and converged network adapters. These failures are frequently happening for a lot of the customers."
What is our primary use case?
We have deployed HPE Synergy in a data center. Customers are using HPE Synergy for production running VMware Hypervisor, Microsoft Hyper-V, and standalone servers. However, the customers are mostly using it for the VR solution.
What is most valuable?
The most valuable features of HPE Synergy are the two composers.
What needs improvement?
Over the two years of using HPE Synergy, we have found some hardware failures that are frequent in the SOP models, CNA cards, and converged network adapters. These failures are frequently happening for a lot of the customers.
For how long have I used the solution?
I have been using HPE Synergy for approximately five years.
What do I think about the stability of the solution?
HPE Synergy is stable.
What do I think about the scalability of the solution?
The scalability of HPE Synergy is good.
How are customer service and support?
The support from HPE Synergy is very good.
How was the initial setup?
The initial setup of HPE Synergy for us is straightforward. We provide the knowledge to our customers if they choose to deploy it themselves. However, when the customers do the process it takes time and is technically demanding.
What about the implementation team?
HPE Synergy is not difficult to maintain.
We have worked with the HPE technical team for Synergy cases. For example, for firmware upgrades, security purposes, and vulnerabilities.
What's my experience with pricing, setup cost, and licensing?
There is a perpetual license given when you purchase HPE Synergy.
What other advice do I have?
I would recommend this solution to others.
I rate HPE Synergy a ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Project Manager at AHS
A top rated solution with an easy to integrate software
Pros and Cons
- "It is a simple software to integrate with others."
- "The insert RAM feature is the most valuable, and it is a simple software to integrate with others like service desk applications and engine management."
- "The pricing can be improved as it is a costly solution due to sanctions in Iran."
What is most valuable?
The insert RAM feature is the most valuable. It is a simple software to integrate with others like service desk applications and engine management.
What needs improvement?
In terms of additional features, there is nothing that I would add. However, the pricing can be improved as it is a costly solution due to sanctions in Iran. When we buy an HP service or system, we need a company in China to purchase it and send it to Iran. This gets very expensive as it takes time to complete this, and by the time we receive the product, the HP or Cisco company says it's the end of the sale, and there is a new version. The limitations and sanctions are very harmful to Iranian IT specialists.
For how long have I used the solution?
We have been using this solution for five years. It is deployed on a hybrid cloud.
How are customer service and support?
There are limitations to the technical support due to the sanctions in Iran.
What other advice do I have?
I rate this solution a ten out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Systems Architect at a educational organization with 1,001-5,000 employees
Lots of valuable features and very expandable but is quite complex
Pros and Cons
- "There is no problem with the scalability."
- "The only good thing is that they have some powerful machines that you can use, such as the latest generations of HPE Compute that you can use."
- "I didn't see a lot of valuable features with Synergy. The Blade Enclosure was easier to use."
What is our primary use case?
It's a little bit more complex than Blade Enclosure. It's like any virtual environment, probably. If you have virtualization on the top of the Synergy Frame, it works well.
What is most valuable?
I didn't see a lot of valuable features with Synergy. The Blade Enclosure was easier to use. They have complicated things with Synergy. The only good thing is that they have some powerful machines that you can use, such as the latest generations of HPE Compute that you can use. That's the only advantage.
What needs improvement?
It's a pretty complex solution.
The continuous update of the firmware and the patch updates and security updates for the hardware make it continuously complex. It all comes back to complexity. I don't have any other concerns. It's all about how complex the component is.
For how long have I used the solution?
I've been using the solution for a couple of years.
What do I think about the scalability of the solution?
There is no problem with the scalability. We haven't had issues. It can scale as needed.
How are customer service and support?
The HPE tech support is okay. It's only that you need to push them a bit so that you can get the right person. Sometimes they just give you someone that really is learning with you, which is not good. However, if you push it a little bit, then you get the right person.
What other advice do I have?
We're customers and end-users.
We are an HPE shop in terms of blade technology. In terms of the computer, we are an HPE shop. So, we are with the Blade Enclosure and with the Synergy Frame. We use both.
We're just using HPE OneView with the Blade Enclosure and with the Synergy Frame. We are a very small shop. We are moving mainly to the cloud. So, everything we do is more in the cloud. On-prem we are a very small shop.
If you are okay to keep going with the Blade Enclosure (as the Blade Enclosure is not going to expire for quite a while) I would advise a user to compare a few other things before going with Synergy. For me, it wasn't a good experience.
I'd rate the solution a six out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Data Center Implementation Engineer at a construction company with 11-50 employees
Stable with good virtualization and excellent technical support
Pros and Cons
- "We've found the scalability to be reasonable if you are ready to invest in it."
- "Technical support has been great."
- "The setup was a bit complex."
- "The networking part is very complex; it should be simplified."
What is our primary use case?
We primarily use the solution for VM virtualization and Oracle standardization.
What is most valuable?
The virtualization is very good.
We find it quite useful for the Oracle Database.
The solution is stable.
We've found the scalability to be reasonable if you are ready to invest in it.
Technical support is excellent.
What needs improvement?
The connectivity needs to be improved. The compatibility with old infrastructure and networking should be better than what it is now. The networking part is very complex. It should be simplified.
The setup was a bit complex.
They need to make it easier for firmware upgrades. The virtual connection is very complex and they need to make it easier.
The storage configuration should be improved. When we are connecting the 3PAR storage to Synergy, I have to manually add the values again when what should be happening is, when I'm connecting, when I'm assigning, the storage should be automatically allocated.
For how long have I used the solution?
I've been using the solution for three years.
What do I think about the stability of the solution?
The product offers good stability. There are no bugs or glitches. It doesn't crash or freeze. It's very reliable and the performance is good.
What do I think about the scalability of the solution?
I have had some issues regarding scalability. It's scalable, however, the thing is we need to purchase hardware. You need to be ready for an investment when scaling.
How are customer service and support?
Technical support has been great. We're quite satisfied with the level of support we get. The assistance they offer is perfect.
How was the initial setup?
We found the initial setup to be a bit complex. It wasn't exactly straightforward and simple. It would be ideal if they could simplify the process in the future to make it easier.
The deployment took about one business day.
What other advice do I have?
We're just a customer and an end-user.
We are using the HPE Synergy Composable Solution.
I'd rate the solution at a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Updated: June 2026
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