HubSpot CRM Reviews

I am a reseller. I provide solutions to our customers.

We use HubSpot for CRM, to contact clients, to send emails, from deal initiation or lead generation to closes, and we keep track of the deals or the context there. It also serves as a repository for all of the context of our organization.

It is quite good. The user interface is good, and they have built-in capabilities; I can integrate it with LinkedIn or my mailing list. If I need to send mail directly from HubSpot, I can do so; I can also call directly from our store. All of those features are built-in.

It is easy to use.

I don't see anything that I don't like. 

At times there are too many things. Based on different people's profiles. When you put too many things in a solution, it can become very clumsy. When there are too many things, too many updates, and too many notes for a single deal, case, or customer, it becomes difficult to manage everything at the same time.

I would prefer it to be easier to manage, or a bit simpler, with fewer options. It's nice to have so many options, but for some clients, having so many options may not be necessary, they can just customize accordingly.

We have been using HubSpot CRM for six months.

We are working with the latest version.

HubSpot CRM is a stable solution.

HubSpot CRM is a scalable product.

Our company has approximately 350 users.

We intend to keep using this solution.

Our IT department has direct contact with technical support. But, as of now, whatever requests have been made have been addressed, and on time.

I used to work in enterprise security. I was primarily involved in sales and marketing.

We use SAP as an ERP.

The initial setup is straightforward. It's easy.

It is ready; all you need are credentials to use it.

We have a couple of people from our IT team who maintain this solution.

Pricing is based on the number of users.

I wanted to compare Curator and Splunk because they are competing solutions. I am curious about how they differ from one another.

I would recommend this solution to others who are interested in using it.

It's a good solution. It can fit into any customer ecosystem, starting with the most basic requirements and progressing to the most complex.

I would rate HubSpot CRM a seven out of ten.

We use HubSpot for contact management and automated marketing. It lets us send automated email campaigns. We can manage all of our website and marketing performance data plus information about sales and deals. The platform also handles customer service. 

We are a marketing agency that partners with HubSpot and helps other businesses get started with HubSpot. We've helped about 50 clients set up HubSpot in the last one or two years.

Ease of use is the most essential feature for us. HubSpot is intuitive, so you can learn everything just by exploring and trying it out yourself. The user interface is straightforward, and it's easy to pick that up.

They have different versions of the product: starter, pro, and enterprise. Maybe the starter version could include a few more features that are available in the higher versions. 

We've been using HubSpot CRM for five or six years.

HubSpot is stable.

HubSpot is definitely scalable. They have different tiers, so it's easy to get what you want. 

HubSpot is straightforward. You need somebody from the technical team to help you set up a few things like the DNS records, but it's not that complicated. Not everyone has those skills, so you need a developer for some parts. Once it's set up, a marketer with no technical knowledge can go ahead and do it.

I rate HubSpot CRM eight out of 10. I recommend it because it has many features, and it's always expanding. HubSpot can integrate with several tools, so you have the option to share data between solutions. 

I use HubSpot CRM mainly for sales. For example, clients' contact details and business intelligence. The business intelligence gives analytics on who opened emails or if they clicked on links within emails.

The feature that is beneficial from HubSpot CRM is business intelligence.

All the features of HubSpot CRM are not buddled together, you need to purchase different modules to have a complete solution.

I have been using HubSpot CRM for approximately one year.

HubSpot CRM is stable.

We have less than 10 people using HubSpot CRM in our organization. The solution is scalable.

The support from HubSpot CRM is helpful.

The price of HubSpot CRM is lower than Salesforce and this is a key benefit. There are different tiers, and my company hasn't bought certain functionality.

We evaluated Salesforce before choosing HubSpot CRM. 

HubSpot CRM is as easier to use than Salesforce, it's more modular and better suited for smaller companies.

I rate HubSpot CRM an eight out of ten.

I use HubSpot CRM for sales, pipeline forecasting, following up with contacts, contact management, task management, and organizing my activities.

The most valuable feature of HubSpot CRM is the sequences of sales automation. It allows you to set up a bunch of leads into a sequence, and it automatically generates emails that you can customize on the fly. For example, here's the phone call in the morning, the phone call in the afternoon, the email you sent, and the link to the message you sent.

It automates 90 percent of what you need to do. You can customize it, and it has become a lot easier to customize because the shell of the sequence is sales automation.

If you're an enterprise user, anytime you upload a domain it automatically pulls the headquarters' number. It pulls all the pedigree information on the company. That's feature is very cool.

There is very good integration with Outlook for emails. They are automatically logged.

The mobile application for HubSpot CRM could improve. There are a lot of weaknesses and limitations. Salesforce.com's mobile application is much better.

I have been using HubSpot CRM for longer than four years.

HubSpot CRM is a highly stable solution. Solutions do not get much more stable than this.

HubSpot CRM is an enterprise solution. We're only 12 people in my organization. It's meant for everything and everyone. It allows you to manage everything in one spot, such as marketing, sales, and customer service. It's very robust and thorough.

I rate the scalability of HubSpot CRM a five out of five.

The support from HubSpot CRM is excellent. They're proactive, they reach back out to you. They make sure they get on the phone with you and will do anything they can to make sure you are successful.

I rate the support from HubSpot CRM five out of five.

I've used a number of solutions previously. I'm a lifelong salesperson, I've used GoldMine, Tigerpaw, and Salesforce.com. The number one competitor to HubSpot CRM is Salesforce.com. HubSpot's easier to use and more intuitive.

Salesforce.com is awesome. It can be a little confusing and that's not doing it much justice because the last time I used Salesforce.com was in 2016. Four to six years in software is a lifetime, it's a lot different now or maybe it's not, I don't know. Salesforce.com became to become a little lazy because they were one of the only big players and then HubSpot came out of nowhere.

The solution is great and it does what it needs to do well.

I rate HubSpot CRM a nine out of ten.

Through HubSpot, we are getting a lot of leads from different sources where we can post HubSpot forms. Once any customer fills that form, we will get a lead request. 

From the lead, we are going to segregate. We are going to distribute those leads to our internal team, like a round-robin, by using workflows. This is the way we are going to assign leads. 

Basically, we will get opportunities. From that, our opportunities, our people are going to convert that opportunity to leads where we can manage end-to-end communication between customers and our people. 

By logging in, I am able to see what things are going on. For example, how many leads are in the pipeline, how many opportunities are converted into leads, how many are in trial mode, how many are in payer mode, et cetera. All these things we can track through HubSpot. At the same time, we are going to track the salesperson's activity also through HubSpot. 

It's very useful for tracking both leads and salespeople. We get a good overview of where everything is in the pipeline.

We are maintaining our constant contact with the product in terms of the client and vendor contact information. At the same time, we are getting good analytics from HubSpot.

It's stable and scalable too. We were able to have API integrations with our portal. We can have access to HubSpot information. 

We found the initial implementation process to be simple.

There is no option to remove duplicate constant contacts. They are not restricting duplicates. When we want to remove them, we need to remove them manually one by one by maxing one and adding another duplicate. There is no option to remove bulk duplicate records in HubSpot. To do this, I have taken on Dedupely. This is a HubSpot marketplace application where I pay this amount to remove bulk records. By using that third-party marketplace API, I remove unwanted or Constant Contacts from my HubSpot, however, I shouldn't need an app to do it.

I've been using the solution for the last five years. 

The stability is great. There are no bugs or glitches. It doesn't crash or freeze. It's reliable. 

The scalability is good. We are running HubSpot to manage the leads and everything and have never run into any restrictions.

Currently, we have 13 users. We do have plans to increase usage,  however, at present, we are good with the services we currently have.

We've contacted technical support in the past, mostly for duplication removal. I talked to the tech support, however, there is no other option when it comes to duplication issues. In apps from the marketplace, I can find a plugin that might help with my issues. 

The installation process is very simple and straightforward. It's a user-friendly product that makes the implementation easy.

I was able to handle the implementation myself. I did not need the assistance of any outside integrators or consultants. 

We have an enterprise license. We pay a yearly subscription fee. There is a limitation on our contract and if we exceed it we need to pay a bit more. 

I would recommend the solution to others.

I'd rate the product a nine out of ten. If it offered duplicate removal, I'd likely rate it higher.

We're working on HubSpot CRM for marketing aspects and sales.

HubSpot CRM's most valuable features are that it is straightforward and it gives us most of the things that we need and it is easy to onboard with it. You don't need specific integrations with IT, which is very good. The learning curve for HubSpot CRM is quite easy.

HubSpot CRM could improve by combining additional functions within the organization, such as operations because it's heavily focused on sales and marketing. This makes sense since that is what it is for, but if had integrations with other solutions or additional dashboards that would be good.

I have been using HubSpot CRM for approximately four years.

I have found HubSpot CRM to be stable, I have not had a problem with it.

We do have lots of developers, but they only integrated some of the additional functions we wanted. You do not have to be a technician or IT specialist to implement it. 

HubSpot CRM is salable to a certain extent. However, it does have some limitations.

I have approximately 20 people using the solution in my organization. We do not have plans to increase usage, we use it for the sales team.

I previously used Salesforce.

HubSpot CRM implementation is straightforward. You can download it, open an account and start working within a couple of minutes.

I did the implementation of HubSpot CRM myself.

There are a few licensing payment models, such as annual or monthly.  The solution is modular, which means that if you need a specific capability or function within the organization, you can purchase it specifically and you don't have to purchase something that is only utilized by 20 percent of the organization.

I would recommend this solution to others.

I rate HubSpot CRM a nine out of ten.

An example of our use of HubSpot CRM is for our client based in the UK, e.g. a company with many small offices, which requires us to buy a professional solution such as HubSpot, or another cloud-based solution, as it can be useful for them.

Our clients have employees who work remotely, and employees who work from the main office, which can be difficult, but HubSpot CRM makes it easier and is very useful in that type of situation.

It's also a solution that can be used for marketing purposes.

HubSpot CRM is a software that's very easy to use. It's very useful and setting it up is very easy. I can set it up myself without any problem, as it's a web solution. These are the things I like about it.

HubSpot CRM integrations could be improved. I'd also like to see better pricing for the paid version of this software.

I've been using HubSpot CRM for three years.

HubSpot CRM is a stable product.

I find HubSpot CRM scalable.

We have customers we had to switch from other CRM solutions to HubSpot CRM, upon request, or on demand. If our customers ask about a growth CRM that's free to use, we can provide them with HubSpot CRM.

If the customer needs a CRM solution for a large project, or if the customer is from a large company or organization, we can provide Microsoft Dynamics instead.

HubSpot CRM has a straightforward setup.

HubSpot CRM has a free version, and small companies, e.g. our clients with only 10 to 15 employees, like to use solutions which are free.

We're on a yearly subscription with HubSpot CRM. This is the standard for any project in my country. The paid version of HubSpot CRM needs to be priced better.

I was able to use other CRM software, e.g. Zoho and SugarCRM.

We have 1000 users of HubSpot CRM in our company. Its deployment and maintenance is handled by 10 technical specialists. We have administrators for it, but no developers, as it is a web solution.

We have not contacted their technical support team.

When our customers ask us about other CRM solutions, e.g. Marketo and HubSpot, we  And we kind of propose other CRM solutions.

HubSpot CRM is a standard resource for small companies which has a very easy setup. It's a standard solution that workers use. I will recommend it to others.

I'm rating HubSpot CRM an eight out of ten, especially because it's used by businesses.

We use the solution for the typical CRM features. 

It has nice features and matches our pipeline. Even in the free version, all of the features are available. 

The only problem with HubSpot at the moment is the pricing models. They seem catered to large first-world countries like the UK, Europe, and the Americas. 

I have been using this solution for four years. 

The solution's stability is a nine out of ten. 

The initial setup is very simple. 

HubSpot is not ugly and is user-friendly. It is nice to work with and delivers what is promised.

Overall, I rate the solution an eight out of ten. 

We use HubSpot CRM to track sales leads.

HubSpot CRM helps our company to organize and track a high number of leads easily.

The product's most valuable feature is the ability to track leads efficiently.

HubSpot CRM could be flexible and customizable.

We have been using HubSpot CRM for one year. 

It is a stable platform.

We have five HubSpot CRM users in our company.

I have used Microsoft Dynamics before. Comparatively, HubSpot CRM is easy to use but lacks flexibility and customization options.

We have deployed HubSpot CRM's cloud version. It doesn't require any maintenance.

I rate HubSpot CRM an eight out of ten.

We use HubSpot CRM to keep track of leads for sale.

The product offers a lot of valuable features in the free version. It has a user-friendly interface.

The product's free version could have more integration and automation options. We must be able to connect it to other social media platforms.

We have been using HubSpot CRM for three years.

It is a very stable platform. I rate its stability a ten out of ten.

We use HubSpot CRM every day. We plan to increase the usage of the product.

The initial setup process is straightforward. We have to sign up, learn the process and start using it.

We implemented the product with the help of our in-house team.

We are using HubSpot CRM’s free version. It has an annual license per user.

I recommend HubSpot CRM to others and rate it an eight out of ten. It has a lot of features for small businesses that are free of charge.