Since HubSpot CRM has the most reliable and user-friendly options, we decided to use it to create a pipeline for sales and understand our customer's journey from scratch to integration.
CBDO at Rainex
Reliable and user-friendly solution to create a pipeline for sales
Pros and Cons
- "HubSpot CRM has the most reliable and user-friendly options."
- "I cannot upload a long recorded Zoom conversation to HubSpot."
What is our primary use case?
What is most valuable?
HubSpot CRM has the most reliable and user-friendly options.
What needs improvement?
I cannot upload a long recorded Zoom conversation to HubSpot. I have had some difficulties with HubSpot CRM concerning duplicating contact and pipeline sales. HubSpot CRM's user interface should be made easier.
For how long have I used the solution?
I have been using HubSpot CRM for four to five months.
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What do I think about the stability of the solution?
HubSpot CRM is a stable solution. We have added the open version of HubSpot to our Google Calendar, which works stable. We get messages from there telling us that our new customers want to book a meeting or have a conversation.
What do I think about the scalability of the solution?
Five people are using HubSpot CRM in our company.
How are customer service and support?
I contacted HubSpot CRM's customer support team because I could not upload large files to the solution. They told me that I needed to use HubSpot CRM's premium account.
How was the initial setup?
The initial setup of HubSpot CRM is easy. I taught my colleagues to use it for ten minutes, and they found it user-friendly and understandable.
What other advice do I have?
We are using the cloud version of HubSpot CRM. I would recommend others to use HubSpot CRM.
Overall, I rate HubSpot CRM an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.


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Updated: September 2025
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