Name: HubSpot CRM
Brand: HubSpot
Rating: 4.1 (50 reviews)

Preetha Shree

Brand Content Marketer at a computer software company with 501-1,000 employees

May 29, 2023

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Useful forms, simple setup, and responsive support

Pros and Cons

"The most valuable feature of HubSpot CRM is the forms."

"HubSpot CRM could improve in integration with other solutions."

What is our primary use case?

We are using HubSpot CRM for many tasks, such as tracking emails and capturing mail IDs.

What is most valuable?

The most valuable feature of HubSpot CRM is the forms.

What needs improvement?

HubSpot CRM could improve in integration with other solutions.

For how long have I used the solution?

I have been using HubSpot CRM for one year.

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What do I think about the stability of the solution?

I rate the stability of HubSpot CRM an eight out of ten.

What do I think about the scalability of the solution?

The solution can scale and it is easy to do.

we have approximately 15 people using the solution.

How are customer service and support?

The support has been helpful and they were responsive.

How was the initial setup?

The setup of HubSpot CRM is simple.

What's my experience with pricing, setup cost, and licensing?

The price of the solution could improve because it is expensive.

I rate the price of HubSpot CRM a seven out of ten.

What other advice do I have?

I rate HubSpot CRM a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Artem Holub

CBDO at Rainex

May 12, 2023

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Reliable and user-friendly solution to create a pipeline for sales

Pros and Cons

"HubSpot CRM has the most reliable and user-friendly options."

"I cannot upload a long recorded Zoom conversation to HubSpot."

What is our primary use case?

Since HubSpot CRM has the most reliable and user-friendly options, we decided to use it to create a pipeline for sales and understand our customer's journey from scratch to integration.

What is most valuable?

HubSpot CRM has the most reliable and user-friendly options.

What needs improvement?

I cannot upload a long recorded Zoom conversation to HubSpot. I have had some difficulties with HubSpot CRM concerning duplicating contact and pipeline sales. HubSpot CRM's user interface should be made easier.

For how long have I used the solution?

I have been using HubSpot CRM for four to five months.

What do I think about the stability of the solution?

HubSpot CRM is a stable solution. We have added the open version of HubSpot to our Google Calendar, which works stable. We get messages from there telling us that our new customers want to book a meeting or have a conversation.

What do I think about the scalability of the solution?

Five people are using HubSpot CRM in our company.

How are customer service and support?

I contacted HubSpot CRM's customer support team because I could not upload large files to the solution. They told me that I needed to use HubSpot CRM's premium account.