HubSpot CRM Reviews

Our customers use the product for CRM and to connect with customers.

The solution is easy to use and easy to implement. It is suitable for small organizations. We will get all the benefits if we use the solution to its full potential. Reporting is easy, and we can easily modify the reports.

The product is not very scalable. Improvement depends on which products we are comparing it with. When compared with enterprise-level CRMs, there can be some improvements.

I have been using the solution for the last six months.

The solution is stable for a small company.

The solution is easy to deploy. The implementation process depends on the size of the organization and the way we want to use it.

Maintaining the solution is simple.

Our customers have good returns on investment in automation. ROI depends on the utilization and the investment.

The pricing is reasonable.

We use the SaaS version of the product. People wanting to use the solution should utilize the product's full potential. Overall, I rate the product a seven out of ten.

We use HubSpot CRM mostly for marketing and ensuring that we have our client database in there. We also use the solution for scheduling meetings and interacting with our clients.

What I like most about HubSpot CRM is the ability to track how an interaction goes along the pipeline. I also like that you can use HubSpot CRM to schedule when you want a particular email to go out. Another valuable feature of the solution is having all your client information in a consolidated database.

Right now, HubSpot CRM fills my needs. The solution is good for marketing, and you can schedule when you want your ads and your emails to be sent out to your clients. You can track your client pipeline, you can see who viewed your messages and who hasn't, etc. I feel that HubSpot CRM is adequate for my need, but if the solution has the functionality of not needing to input your password every single time you log into the platform, then that would make it better. If that could be incorporated into the new version of HubSpot CRM, then the solution would go a long way.

I've been using HubSpot CRM for six months now.

HubSpot CRM is a stable solution and it serves me for what I need it for. It serves the requirements of my team and my company.

HubSpot CRM is a scalable solution.

I haven't encountered an issue with HubSpot CRM that required technical support, so I've never contacted support.

The initial setup for HubSpot CRM is very straightforward, and it's user-friendly. The setup process is straight to the point, and you can easily play around with it and just get what you want out of it.

The deployment for HubSpot CRM didn't take that long. My team and I just played around with it for two days before being able to navigate and use it.

We implemented HubSpot CRM ourselves.

I don't have information on HubSpot CRM pricing because I'm part of a team that doesn't handle that area.

I evaluated ServiceNow.

I've been using CRM solutions such as ServiceNow and HubSpot CRM.

Three to four people use HubSpot CRM within my company, including the administrator. Each user has different tasks and roles in terms of using the solution.

I'm not aware of how many staff is required for the deployment and maintenance of HubSpot CRM.

My company has plans to increase usage for HubSpot CRM because if you're in the marketing industry, the goal is to always increase to as many companies as possible, so there's a plan to scale beyond the current HubSpot CRM usage my company has.

As HubSpot CRM is a good platform and is easy to navigate, I would recommend it to anybody looking for a CRM solution who wants to have customers in a consolidated database.

My rating for HubSpot CRM is seven out of ten.

We use HubSpot CRM for sales.

The interface is good.

HubSpot CRM is good.

The pricing could improve.

You must be completely thorough with the product.

I have been working with HubSpot CRM for two years.

We are working with the latest version.

It's the paid version. We use the SaaS model.

HubSpot CRM is a stable solution.

HubSpot CRM is a scalable product.

We have approximately 10 users in our organization who are in Sales.

I have not contacted technical support. I don't directly deal with support.

Previously, we did not use another solution.

It was easy to set up.

It took two weeks to deploy.

One person can maintain this solution.

The deployment was a collaboration between our own team and a third-party team.

I am not aware of the licensing fees.

I would recommend this solution to others who are interested in using it.

I would rate HubSpot CRM a seven out of ten.

We use HubSpot for marketing and sales purposes. We use it to create blog posts, and our website is also hosted on HubSpot.

We monitor website traffic and can see how much traffic is generated through social media. We also run different email campaigns and utilize the newsletter functions as well to create newsletters and send them to all of the customers.

We have two types of teams: enterprise and demand generation teams. If a new lead comes, they will add all the details to HubSpot, track the leads, and know where they come from, whether they are from partners or direct customers.

We can send all the emails to HubSpot and call customers from HubSpot as well because the calls are recorded to HubSpot.

We've seen improvements in our organization. We can monitor all the leads and campaigns that are running through HubSpot. We can track all the bills in the sales pipelines and monitor who's working and who's not. We can also see the revenue generated. All of this can be monitored through the software.

I like how you can track one account from marketing to closing the deal. For example, suppose you generated a lead through marketing, you can then track it through to when the deal is closed.

It will make it easier for us to automate if HubSpot would put in a little bit of work on the properties.

We have some small challenges when some aspects need to be manually created.

I've been using HubSpot CRM for the past six months. We use the cloud-based solution.

It's stable.

You can scale the product.

The technical support from HubSpot is good.

Positive

Previously, we were using Freshsales, and it was also good. However, we were making some automation changes, and the cost of Freshsales was higher than that for HubSpot. That's the reason why we switched to HubSpot.

The initial setup is so easy. They provide training regarding the setup, so the experience was very good. I would give it a five out of five.

The deployment took about two months, and we are still making a few changes.

We implemented it ourselves.

The cost of HubSpot CRM is less than the cost of Freshsales.

If you're planning to use HubSpot CRM for marketing and sales support, it's a great tool, and you can automate what you view on every account, every day in the pipeline.

On a scale from one to ten, I would rate this solution at nine.

HubSpot CRM is used as a CRM which we use for generating sales leads.

The most valuable features of HubSpot CRM are ease of use, lead generation, and follow-up leads. Additionally, there are a lot of connectors to other solutions, such as Jira and Slack. Whether it's a scrum tool or the ticketing tool, it has a connector.

HubSpot CRM could improve by reducing the price.

I have been using HubSpot CRM for approximately six months.

HubSpot CRM is stable.

We have approximately HubSpot CRM 10 users using this solution in my organization. We only use the solution for sales and do not plan to increase usage.

I have previously used Bitrix24 and HubSpot CRM is much better.

The initial setup of HubSpot CRM is easy to do. 

We had three people that worked with the HubSpot CRM support to do the implementation.

The price of HubSpot CRM is expensive.

I would recommend this solution to others.

I rate HubSpot CRM a nine out of ten.

I am using HubSpot CRM in business development and sales to keep track of my clients, such as deals, tasks, and notes.

In HubSpot CRM there are many subscription models. Some things are limited compared to the subscription models. For example, I cannot track all the tasks that I have in CRM at once. I need to click on the specific deal to see what the task is. This could improve in the future.

I have been using HubSpot CRM for approximately six months.

I am working in a small company. We have a sales teams that consist of 10 people. HubSpot CRM is scalable and easy to use.

I have not used technical support.

I have previously used Salesforce and Bitrix. Bitrix was a very poor solution.

The initial setup was straightforward.

I rate the initial setup of HubSpot CRM a four out of five.

There is little maintenance required, we have our head of sales who is in charge of HubSpot CRM.

There is a cost for the solution. However, I am not aware of the price.

HubSpot CRM is one of the best CRMs I have used.

I rate HubSpot CRM an eight out of ten.

What I found most valuable in HubSpot CRM relates to marketing. HubSpot focuses on customer relationship management, but it also has a marketing suite, ticketing suite, and service suite.

The marketing features make HubSpot CRM so great and make it so popular. Through this solution, you now have the ability to do marketing campaigns, mass email automation, plugging you with your social media, your website, etc. It has really strong marketing capabilities and segmentation capabilities that NetSuite just doesn't have.

An area to be improved in HubSpot CRM is its customization capabilities. They started to roll out custom objects recently, but it's only available for the enterprise license or the highest license, and you're not able to customize the guest script. When you compare this solution to Salesforce, e.g. I always compare everything to Salesforce, HubSpot CRM is becoming more customizable, but it's not at the level of Salesforce yet.

Customization is the biggest downgrade of the tool, because the rest of the functionalities are there, e.g. the UI is there. Hubspot is a SaaS company, so updates are instantaneous, and everything else works pretty, pretty great.

It's been three years since I've started dealing with HubSpot CRM.

HubSpot CRM is very scalable, e.g. we have one of the biggest companies. Depending on what you use in this solution, the marketing portion is very, very scalable.

The CRM portion, on the other hand, might be a bit less scalable. Usually, what you'll see is those big enterprise companies using the marketing portion of this software, then they will use Salesforce as a CRM. It's not unusual to use another CRM and have it connected to HubSpot CRM for the marketing portion.

I evaluated NetSuite CRM and Salesforce.

I never had to deal with the technical support team of this tool, so I cannot evaluate the support. I never had to call them.

My advice to others looking into implementing HubSpot CRM is to look at what your license offers you. HubSpot offers three different types of licenses, so you really have to go deep in the fine print to understand what you have with that license. Do you have automation? Do you have a limitation on the automation? Is it 10 workflows or 20 workflows? You need to really take your time looking into it.

My rating for HubSpot CRM is eight out of ten, while my rating for NetSuite CRM is seven.

We use the solution for tracking sales opportunities as they move through our sales pipeline.

The solution's greatest value lies in its online capability in terms of web content creation.

We use the solution for both Marketing Automation and CRM.

The solution's email capabilities could be improved. While these do exist, there are other platforms which offer much more robust capabilities when it comes to emailing.

We have been using HubSpot CRM for around eight years.

The stability is rock solid. I have never had an issue in this regard. 

The solution is absolutely scalable and allows us to work with multiple clients. 

Except in respect of the initial purchase, I have had very little interaction with tech support. But, I found the experience to be completely positive. They were easy to work with.

I would not characterize the initial setup as exceedingly difficult. We are talking more about an issue of configuring it to one's workflow and processes.

The deployment took around six months.

We worked with a partner who assisted us in setting up the solution.

The solution accounts for a significant portion of our lead generation or revenue. So, it is a very critical element of our business. It is very good and directly responsible for helping us acquire new clients.

I do not recall the particulars of the licensing fees. 

The solution is deployed in the cloud. 

There are half a dozen users making use of the solution in our organization. 

Those who are considering implementing the solution are advised to document their processes beforehand. 

I rate HubSpot CRM as an eight out of ten. 

We are using HubSpot CRM for managing our opportunity and sales cycles. For example, from prospecting to closing the sales.

The solution is easy to use for anyone, integrates well with email, has simple node management, and has good tracking lead features.

I have been using HubSpot CRM for approximately 10 months.

The solution is stable and has high availability option.

The solution is scalable.

HubSpot CRM can be adapted easily for small to large-sized companies.

We have approximately 200 people using this solution in my organization.

I have not needed to use technical support. I have not had an issue.

I have used Salesforce previously but it was more complicated than HubSpot CRM. It has language terminology that is difficult to understand if you are not an experienced professional.

The installation is straightforward. Adapting HubSpot from a one-person ran company to a large company is very good.

HubSpot CRM is affordable.

HubSpot CRM is easy to use compared to others solutions and anyone can use it. However, for enterprise companies, I would recommend Salesforce because it has established partners, can be more reliable, has more features, and has a more powerful integration with ERP modules which is important for enterprise companies. For multi-locations and multinational companies, Salesforce is one of the best.

I rate HubSpot CRM and eight out of ten.

We are using HubSpot CRM for many tasks, such as tracking emails and capturing mail IDs.

The most valuable feature of HubSpot CRM is the forms.

HubSpot CRM could improve in integration with other solutions.

I have been using HubSpot CRM for one year.

I rate the stability of HubSpot CRM an eight out of ten.

The solution can scale and it is easy to do.

we have approximately 15 people using the solution.

The support has been helpful and they were responsive.

The setup of HubSpot CRM is simple.

The price of the solution could improve because it is expensive.

I rate the price of HubSpot CRM a seven out of ten.

I rate HubSpot CRM a nine out of ten.