IBM Public Cloud Reviews

Vendor: IBM

3.9 out of 5

18 reviews
83% willing to recommend

1,399 followers

What is IBM Public Cloud?

IBM Cloud is a full-stack cloud platform that spans public, private and hybrid environments. Build with a robust suite of advanced data and AI tools, and draw on deep industry expertise to help you on your journey to the cloud.

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IBM Public Cloud is the #6 ranked solution in top IoT Platforms and #14 ranked solution in PaaS Services. PeerSpot users give IBM Public Cloud an average rating of 7.8 out of 10. IBM Public Cloud is most commonly compared to Microsoft Azure: IBM Public Cloud vs Microsoft Azure. IBM Public Cloud is popular among the large enterprise segment, accounting for 64% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 14% of all views.

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Featured IBM Public Cloud reviews

Premnath Jaganathan

Product Manager at Uop Ipl

I'm not working with any AI features in IBM Public Cloud, but they are in the process of building it.I am very satisfied with the security that IBM Public Cloud provides. I would rate IBM Public Cloud eight out of ten, where one is worst and ten is the best.

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Shivakumar Kuppannan

Founder & CEO at Star Systems India Private Limited

It pretty much has all the features. There are many applications and features, and because of that, we need to walk through or study all the material and do hands-on. We need clear documentation or support for using IBM Public Cloud. The UI is fine, and everything else in terms of usability and configuring the cloud is also fine. The only thing is that when we're stuck or get an error, we need some technical support. Normally, for any cloud, we get a lot of information on the web, but that is missing in the case of IBM Public Cloud. We need some technical support documents. That is the only thing missing in IBM Public Cloud.

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Adnan_Ali

Junior Cloud Engineer at Wanclouds

It offers services designed to meet a wide range of customer needs. It provides robust analytics and management tools to give customers complete visibility into their environment and infrastructure. With its diverse features, IBM Public Cloud aims to address various requirements and ensure a high level of service for its users.

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IBM Public Cloud mindshare

Product category:

As of May 2025, the mindshare of IBM Public Cloud in the PaaS Clouds category stands at 3.3%, down from 4.2% compared to the previous year, according to calculations based on PeerSpot user engagement data.

PaaS Clouds

PeerResearch reports based on IBM Public Cloud reviews

Type	Title	Date
Category	PaaS Clouds	May 19, 2025	Download
Product	Reviews, tips, and advice from real users	May 19, 2025	Download
Comparison	IBM Public Cloud vs Microsoft Azure	May 19, 2025	Download
Comparison	IBM Public Cloud vs Amazon AWS	May 19, 2025	Download
Comparison	IBM Public Cloud vs Red Hat OpenShift	May 19, 2025	Download

Title	Rating	Mindshare	Recommending
Microsoft Azure	4.2	19.8%	96%	313 interviews Add to research
Amazon AWS	4.2	12.7%	93%	255 interviews Add to research

Valuable Features

IBM Public Cloud offers valuable features such as cost-effectiveness, excellent customer service, flexibility, and high availability. Users appreciate its AI capabilities, ease of integration, and ability to handle serverless functions. The platform allows for customization like ordering hardware, using virtual machines, and designing networks. It is accessible, reliable, and supports scalability. Unique features include bare metal servers and dedicated hosting, catering well to financial and regulated industries. It enables deployment from remote locations and automatic scaling.

"I am very much satisfied with the technical support team at IBM Public Cloud."
"It provides robust analytics and management tools to give customers complete visibility into their environment and infrastructure."
"The most valuable feature of IBM Public Cloud is the AI integrations."

Room for Improvement

IBM Public Cloud requires improvements in performance and user interface. Configuration is complex and autonomous features are limited. Deployments are slow, and the lack of comprehensive documentation poses challenges. More support options and enhanced security are necessary. Connectivity and speed are concerns, especially compared to competitors. Pricing adjustments and expanded database options would benefit users. The mobile interface needs enhancement, and technical support documents are lacking. A more seamless integration with current infrastructure would be helpful.

"The connectivity and speed of IBM Public Cloud are much lower compared to the competition."
"Support could be improved."
"The solution’s pricing could be improved."

Pricing

IBM Public Cloud is noted for its competitive pricing, particularly compared to AWS and Azure, offering lower costs with straightforward, predictable licensing fees billed monthly. Enterprises benefit from fixed-monthly contracts that avoid fluctuating payments. The cloud offers a free tier for smaller solutions and is auto-scalable, providing flexibility in resource management. Premium support is extra. In South America, IBM's pricing model attracts users over competitors, although a few find pricing could be improved.

"On a scale from one to ten, where one is cheap, and ten is expensive, I rate the solution's pricing a nine out of ten."
"IBM has a lesser price compared to other cloud service providers like Azure and AWS."
"It pretty much has a standard price. There is no hidden price with IBM Public Cloud."

Popular Use Cases

Primary use cases for IBM Public Cloud include testing dynamic and static states of products, collecting data, supporting studies through university agreements, handling private data with performance and disaster recovery concerns, providing managed services, acting as dedicated database servers, deploying microservices and APIs, analyzing data for preemptive alerts, developing SaaS solutions, creating digital labs and customer experience centers, facilitating data center migrations, and serving hybrid and financial architecture needs.

Service and Support

IBM Public Cloud customer service receives mixed feedback. Some users appreciate quick and professional support, particularly if they are partners, noting high levels of service via phone or chat with specialized staff. Others find response times slow, especially with base-level support, pointing out that faster assistance requires additional fees or premium plans. Reviews vary across regions, with some praising local support while others suggest improvements in responsiveness and cost transparency.

Deployment

Many users find IBM Public Cloud's initial setup straightforward, while some mention it can be complex, particularly for larger configurations. Deployment time varies; some achieve setup in minutes, others take days. Documentation and tools ease the process, benefiting users regardless of experience level. Configurations can be simplified, especially for unique architecture patterns. Some users report minor maintenance needs, while others note challenges in complex scenarios. Overall, experiences with setup range from simple to moderately challenging.

Scalability

IBM Public Cloud exhibits high scalability, making it suitable for various business sizes. Many users affirm its ease of scaling, supported by a global infrastructure from the SoftLayer acquisition. It manages heavy workloads efficiently with automatic scaling options. Users praise its cost-effectiveness and flexible payment model, appreciating its ability to handle increased demands without performance degradation. Whether used minimally or for larger scale operations, its capacity to adapt to workload changes is consistently noted.

Stability

IBM Public Cloud is frequently praised for its stability. Users highlight its reliability, noting few to no bugs. Some report occasional issues, but support is rated highly. While generally stable, a few find it less stable than competitors like AWS and Google. Customer experiences vary, with many clients expressing satisfaction, especially with paid versions. Notifications on potential downtime enhance confidence in its reliability, with ratings for stability often reaching eight or nine out of ten.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our IBM Public Cloud Buyer's Guide for additional reliable information.